Esure Reviews

Name: Esure
Rating: 3.43

3.4 Rating 1,894 Reviews

61 %

of reviewers recommend Esure

Company Reviews

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Metrics

3.4

Based on 1,894 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5

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Esure 1 star review on 25th December 2024

Anonymous

Esure 1 star review on 16th September 2024

Paula

John Aitchison

Esure 1 star review on 26th January 2024

Vytas

Anonymous

Anonymous // 01/01/2019

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“Had to cancel insurance and found it very easy to do, no complaints.”

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(Car Insurance) - Posted 3 years ago

“Excellent service”

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(Car Insurance) - Posted 3 years ago

“No fuss, quick and easy, just great !!”

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(Car Insurance) - Posted 3 years ago

“Customer service were very helpful and dealt with my query quickly.”

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(Car Insurance) - Posted 3 years ago

“First time i have used Go Compare and it was so easy I will be using them again in the future. Laid out in detail were all the available insurers so it was indeed easy to 'compare'. With using them for my car insurance I found one that gave me almost the same cover that I had been paying many pounds more with my previous insurer .”

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(Car Insurance) - Posted 3 years ago

“Been with esure 7 years 1st claim ever they still need to pay me money this is after 2 years since the claim”

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Posted 3 years ago

“Very pleased with esure. Accurate and prompt documents on line which was very easy to use. I had to update my policy during the cover period to include business use, no problems at all with immediate cover in place and prompt update of my documents. Very pleased customer.”

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(Car Insurance) - Posted 3 years ago

“Look forward to see the renewal quote in May...”

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(Car Insurance) - Posted 3 years ago

“’ve had a few years with esure and everything was fine. This time, they sent me a request of proof of address, I sent it to them the same day. A few weeks later they tell me my insurance has been cancelled. Naturally I called and tried to solve the matter, I proved I sent the email the same day it was asked for and they still cancelled the policy AND charged me the cancellation fee!! They claimed they sent out warnings, which was a lie, no email, no phone call no letter. I sent them the proof as soon as they asked for it, I had no fault at all, but I was charged £60. Would not recommend.”

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Posted 3 years ago

“Esure was easy to buy and affordable. Their customer service was super. I would like to insure with them again if possible.”

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(Car Insurance) - Posted 3 years ago

“Best prices”

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Posted 3 years ago

“You are the best.”

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(Car Insurance) - Posted 3 years ago

“Esure, I dont really dont know how to put into words how I feel, I understood that insurance companies were there to help in difficult times, esure in my experience presume anyone who makes a claim is guilty before innocent, multiple letters sent to me asking for my personal data, taken my car without informing where it even is? Absolutely disgraceful yo”

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(Car Insurance) - Posted 3 years ago

“Very good service I would get insured again with ensure”

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(Car Insurance) - Posted 3 years ago

“Good cover never any hassle”

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(Car Insurance) - Posted 3 years ago

“My partner suffered a stroke and was in a coma Esure hounded me when i cancelled the direct debit and i explained that he was in a coma and they asked for written permission from him before they would discuss with me ,they had no compassion and emailed and phoned ,dismissing what i had told them and suggested even though the car was never going to be driven again id have to pay immediately as Enforcement officers would issue a fine ,i was already under so much stress and they just dismissed anything i said and they took a n unauthorised payment from my sons account and told me it was authorised ,but my son had not made such an arrangement ,really find them uncompassionate and really feel harassed by them and am desperate now to get rid of the car and INSURANCE ,i have live chat as evidence and emails ,”

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Posted 3 years ago

“I moved to esure as they gave me a good quote for my car at the time. Mid policy I've changed my car. It was easy enough to change the car details online and it didn't cost me any extra. However I have a personal registration and as this wasn't put on the new car straight away as I had to wait a week for DVLA to swap things over. I called ensure to change the registration to the new one as I'd submitted the online forms and it had rejected. The lady on the phone charged me £29 for this privileged. How can you justify such a large admin fee for a simple task!!. I insure three cars and did intend to move them all to esure but not anymore. I've never been charged this much money for an admin task by any other insurance company.”

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Posted 3 years ago

“It a very go insurance to have very help full”

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(Car Insurance) - Posted 3 years ago

“No problems as yet I haven't had to place a claim .”

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(Car Insurance) - Posted 3 years ago

“Motor insurance is required by law. You hope not to have to use it and it is only when you do make a claim will you know if it was any good. Documentation is also governed by law so there is not much to choose between them.”

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(Car Insurance) - Posted 3 years ago

Esure is rated 3.4 based on 1,894 reviews