Esure Reviews

Name: Esure
Rating: 3.44

3.4 Rating 1,886 Reviews

61 %

of reviewers recommend Esure

Company Reviews

Questions

Metrics

3.4

Based on 1,886 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5

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Esure 1 star review on 16th September 2024

Paula

John Aitchison

Esure 1 star review on 26th January 2024

Vytas

Esure 1 star review on 16th December 2023

Anonymous

Anonymous // 01/01/2019

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“Esure was easy to buy and affordable. Their customer service was super. I would like to insure with them again if possible.”

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(Car Insurance) - Posted 3 years ago

“Best prices”

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Posted 3 years ago

“You are the best.”

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(Car Insurance) - Posted 3 years ago

“Esure, I dont really dont know how to put into words how I feel, I understood that insurance companies were there to help in difficult times, esure in my experience presume anyone who makes a claim is guilty before innocent, multiple letters sent to me asking for my personal data, taken my car without informing where it even is? Absolutely disgraceful yo”

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(Car Insurance) - Posted 3 years ago

“Very good service I would get insured again with ensure”

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(Car Insurance) - Posted 3 years ago

“Good cover never any hassle”

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(Car Insurance) - Posted 3 years ago

“My partner suffered a stroke and was in a coma Esure hounded me when i cancelled the direct debit and i explained that he was in a coma and they asked for written permission from him before they would discuss with me ,they had no compassion and emailed and phoned ,dismissing what i had told them and suggested even though the car was never going to be driven again id have to pay immediately as Enforcement officers would issue a fine ,i was already under so much stress and they just dismissed anything i said and they took a n unauthorised payment from my sons account and told me it was authorised ,but my son had not made such an arrangement ,really find them uncompassionate and really feel harassed by them and am desperate now to get rid of the car and INSURANCE ,i have live chat as evidence and emails ,”

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Posted 3 years ago

“I moved to esure as they gave me a good quote for my car at the time. Mid policy I've changed my car. It was easy enough to change the car details online and it didn't cost me any extra. However I have a personal registration and as this wasn't put on the new car straight away as I had to wait a week for DVLA to swap things over. I called ensure to change the registration to the new one as I'd submitted the online forms and it had rejected. The lady on the phone charged me £29 for this privileged. How can you justify such a large admin fee for a simple task!!. I insure three cars and did intend to move them all to esure but not anymore. I've never been charged this much money for an admin task by any other insurance company.”

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Posted 3 years ago

“It a very go insurance to have very help full”

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(Car Insurance) - Posted 3 years ago

“No problems as yet I haven't had to place a claim .”

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(Car Insurance) - Posted 3 years ago

“Motor insurance is required by law. You hope not to have to use it and it is only when you do make a claim will you know if it was any good. Documentation is also governed by law so there is not much to choose between them.”

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(Car Insurance) - Posted 3 years ago

“first time to use compare services will certainly use this service again cars home etc”

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(Car Insurance) - Posted 3 years ago

“n/a”

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(Home Insurance) - Posted 3 years ago

“No review on this subject cos I had no claim”

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(Car Insurance) - Posted 3 years ago

“Very helpful company”

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(Car Insurance) - Posted 3 years ago

“Best insurance provider in my 25 years of driving journey..I didn't make any claim but communication experience is a very good..I like to recommend a anyone's without any hesitate..”

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(Car Insurance) - Posted 3 years ago

“Brilliant”

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(Car Insurance) - Posted 3 years ago

“Very smooth website”

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Posted 3 years ago

“As good as insurance can be only been informed on email but kept me up to date well happy”

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(Car Insurance) - Posted 3 years ago

“Customer service was excellent. Prompt service and very good prices found .”

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(Car Insurance) - Posted 3 years ago

Esure is rated 3.4 based on 1,886 reviews