Esure Reviews

Name: Esure
Rating: 3.44

3.4 Rating 1,886 Reviews

61 %

of reviewers recommend Esure

Company Reviews

Questions

Metrics

3.4

Based on 1,886 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5

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Esure 1 star review on 16th September 2024

Paula

John Aitchison

Esure 1 star review on 26th January 2024

Vytas

Esure 1 star review on 16th December 2023

Anonymous

Anonymous // 01/01/2019

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“Esure was in the top 10 of providers when looking for car insurance and a name that is well known the service was very easy to do on line and i took my partners car insurance with them also i would recommend them to anybody.”

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(Car Insurance) - Posted 9 years ago

“Very satisfied”

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(Car Insurance) - Posted 9 years ago

“i find this insurance excellent and reliable good price”

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(Car Insurance) - Posted 9 years ago

“Changed my car after 9 months and Esure charged me £26 admin fee to change car details. £26 to click a mouse.....ridiculous”

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(Car Insurance) - Posted 9 years ago

“Very good, easy to use and generally very happy.”

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(Car Insurance) - Posted 9 years ago

“Easy to deal with”

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(Car Insurance) - Posted 9 years ago

“Both Years this provider has been the cheapest online, however I have had a review from them by letter and this was not cheaper than what i could get online with the same details and i had thought that they would just amend the price but i had to cancel my renewal policy and rebuy the new one online which was a bit irritating in this day and age with all the technolgy we have especially as it was their own policy that was cheaper online!”

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(Home Insurance) - Posted 9 years ago

“Easy communication, very short period of time to sort out any changes/queries.”

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(Car Insurance) - Posted 9 years ago

“I have found everything seems to be efficient and runs smoothly, I changed my car recently and phoned to get a new quote. I got through very quickly, was given a favourable quote within minutes and the paperwork arrived a few days later, very good service”

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(Car Insurance) - Posted 9 years ago

“Very good price and service it will be interesting to see what happens when my renewal is due as so many insurance companies are very competitive on the first year but do not follow it up when it comes to the renewal price”

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(Car Insurance) - Posted 9 years ago

“Esure were very easy to deal with. Straight talking and fuss free, plus very good prices coupled with a 5 Star policy, which exceeded expectations compared to previous insurer. Nice work esure.”

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(Home Insurance) - Posted 9 years ago

“The policy that Esure offered us suited our particular needs and was at a competitive price so I'd happily recommend them to other enquirers.”

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(Home Insurance) - Posted 9 years ago

“I did have difficulty when I requested European cover but it may have been me not understanding what was needed.”

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(Home Insurance) - Posted 9 years ago

“Good value, easy to do on-line..very happy with them”

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(Home Insurance) - Posted 9 years ago

“Had no problems very good service”

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(Car Insurance) - Posted 9 years ago

“OK”

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(Home Insurance) - Posted 9 years ago

“a very good price to start with but moved less than a mile away and stuck with a extra £37.00 increase to to yearly total need- less to say they will not be getting my account next year.”

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(Car Insurance) - Posted 9 years ago

“Very easy to deal with, also the cheapest online quote. Very happy with the service provided.”

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(Car Insurance) - Posted 9 years ago

“Easy to talk to and answering any queries.”

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(Car Insurance) - Posted 9 years ago

“Had to claim on HE policy as boiler was not working, starts and stops. They sent someone who looked but did not check boiler, turned it on, it was working at that moment. Went away, but boiler just stopped working a few days later. This time we had to wait 3 days for them to come and check, then waited another 4 days for a part but a day after they supposed to have fixed it, it stopped working again. Called insurance company, they assured me the engineer would call next morning. No one showed, when called insurance co, they never even booked the job in!! Now we have to wait two more days for someone to check what is wrong. Nightmare when there's someone who is disabled and needs heating and hotwater... so much for prioritising vulnerable people, don't believe it, just rubbish. I won't use this insurance company again.”

Helpful Report

Posted 9 years ago

Esure is rated 3.4 based on 1,886 reviews