Esure Reviews

Name: Esure
Rating: 3.43

3.4 Rating 1,894 Reviews

61 %

of reviewers recommend Esure

Company Reviews

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3.4

Based on 1,894 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5

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Esure 1 star review on 25th December 2024

Anonymous

Esure 1 star review on 16th September 2024

Paula

John Aitchison

Esure 1 star review on 26th January 2024

Vytas

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good customer service”

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Posted 4 years ago

“providing the perfect solution to my motoring needs without hassle.”

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Posted 4 years ago

“Happy with the service”

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(Car Insurance) - Posted 4 years ago

“Very helpful with our claim for flood damage to our car. We got a courtesy car immediately They looked after everything, took the car and assessed it very quickly They couldn’t have done more”

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(Car Insurance) - Posted 4 years ago

“1st year very good but when renewal come did want to know at all.”

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Posted 4 years ago

“We haven't got any documents we played a one off payment for a year”

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(Home Insurance) - Posted 4 years ago

“I do not like the way I have to pay the excess money up front on a repair and then they tell you how to claim it back on a not your fault claim.”

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(Car Insurance) - Posted 4 years ago

“Excellent service, easy to perform web-site. What more could you want ?”

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(Car Insurance) - Posted 4 years ago

“Easy to setup.”

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(Car Insurance) - Posted 4 years ago

“Good and compatible quote and good response from customer care and easy to log in portal”

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Posted 4 years ago

“Can't match the quotes to other peers, even when I had them since many years”

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Posted 4 years ago

“renew jumped 90%”

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(Car Insurance) - Posted 4 years ago

“everything was so quick and easy to sort out. brill”

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(Car Insurance) - Posted 4 years ago

“Very competitive price”

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Posted 4 years ago

“Best in uk”

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(Car Insurance) - Posted 4 years ago

“East to deal with.”

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(Car Insurance) - Posted 4 years ago

“Worst customer service. I don’t thank they have people working as you only get templates emails. I had an incident in France and I was told that it was my fault even someone else hit my lost my no claim next year Insurance was doubled and there is no one who would listen to your complaint. The staff working for claims and complain would not listen but would they you to go to Financial Ombudsman Service. disgraceful please please don’t use them.”

Helpful Report

Posted 4 years ago

“Worst company customer service zero. I don’t think they customer service team as you always get a template copy and paste email. Please do not be conned by them especially when you are hit by someone else they will make you at fault. I was hit by car in France and the impact was so little that you can barely see a scratch on my car three months later I was told by Esure that my claim has been settled where I never claimed and I was declared to be at fault. Lost my no claim and my next year Insurance Was doubled. The claim team and the complaints team are horrible to deal with as they would say you can go to financial Ombudsman Service.”

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Posted 4 years ago

“Absolutely devastated! Last month via help chat I updated my details which was supposed to lower my insurance this month but in stead not only did the price not get reduced, they have double charged me on direct debit. Note I can’t contact the support team. No answer no nothing. Esure car insurance”

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Posted 4 years ago

“I called Esure to speak to them about cancelling a car insurance policy. There is no one to speak to due to COVID and once they read out the message, the phone gets cut off. There is no way of communicating with them. This morning I managed to get on to the online Chat function and at 11:40am I was caller number 356 in the queue. At 2:25, the Esure system was telling me i was caller number 1 in the queue and this is what the system has been displaying for the last half an hour. Finally Esure cut me off. How does one get in touch with this company to get any info? It is a disgrace if one has to wait until the COVID issue is up. This is another way of this company ripping people off and not giving access to deal with the complaints of customers.”

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Posted 4 years ago

Esure is rated 3.4 based on 1,894 reviews