Esure Reviews

Name: Esure
Rating: 3.44

3.4 Rating 1,886 Reviews

61 %

of reviewers recommend Esure

Company Reviews

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Metrics

3.4

Based on 1,886 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5

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Esure 1 star review on 16th September 2024

Paula

John Aitchison

Esure 1 star review on 26th January 2024

Vytas

Esure 1 star review on 16th December 2023

Anonymous

Anonymous // 01/01/2019

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“Good and compatible quote and good response from customer care and easy to log in portal”

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Posted 4 years ago

“Can't match the quotes to other peers, even when I had them since many years”

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Posted 4 years ago

“renew jumped 90%”

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(Car Insurance) - Posted 4 years ago

“everything was so quick and easy to sort out. brill”

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(Car Insurance) - Posted 4 years ago

“Very competitive price”

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Posted 4 years ago

“Best in uk”

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(Car Insurance) - Posted 4 years ago

“East to deal with.”

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(Car Insurance) - Posted 4 years ago

“Worst customer service. I don’t thank they have people working as you only get templates emails. I had an incident in France and I was told that it was my fault even someone else hit my lost my no claim next year Insurance was doubled and there is no one who would listen to your complaint. The staff working for claims and complain would not listen but would they you to go to Financial Ombudsman Service. disgraceful please please don’t use them.”

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Posted 4 years ago

“Worst company customer service zero. I don’t think they customer service team as you always get a template copy and paste email. Please do not be conned by them especially when you are hit by someone else they will make you at fault. I was hit by car in France and the impact was so little that you can barely see a scratch on my car three months later I was told by Esure that my claim has been settled where I never claimed and I was declared to be at fault. Lost my no claim and my next year Insurance Was doubled. The claim team and the complaints team are horrible to deal with as they would say you can go to financial Ombudsman Service.”

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Posted 4 years ago

“Absolutely devastated! Last month via help chat I updated my details which was supposed to lower my insurance this month but in stead not only did the price not get reduced, they have double charged me on direct debit. Note I can’t contact the support team. No answer no nothing. Esure car insurance”

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Posted 4 years ago

“I called Esure to speak to them about cancelling a car insurance policy. There is no one to speak to due to COVID and once they read out the message, the phone gets cut off. There is no way of communicating with them. This morning I managed to get on to the online Chat function and at 11:40am I was caller number 356 in the queue. At 2:25, the Esure system was telling me i was caller number 1 in the queue and this is what the system has been displaying for the last half an hour. Finally Esure cut me off. How does one get in touch with this company to get any info? It is a disgrace if one has to wait until the COVID issue is up. This is another way of this company ripping people off and not giving access to deal with the complaints of customers.”

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Posted 4 years ago

“All good, thanks.”

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(Car Insurance) - Posted 4 years ago

“Fortunately I haven't had to make a claim up to now, so can't comment on that, when I had occasion to make changes to my policy I found the person who dealt with it very pleasant and efficient.”

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(Car Insurance) - Posted 4 years ago

“Horrendous service. Don’t waste your time or money.”

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Posted 4 years ago

“Absolutely disgusting service. Wasn’t bothered about listening to customers thoughts and feelings, just kept threatening saying they would write a minor claim down as fully my fault basically messing future insurance up for me - when I was trying to provide evidence for the incident where the other driver was fully at fault and he wasn’t bothered. I had cctv evidence and because it’s not normal that I didn’t get photos due to not carrying a mobile phone around with me he said the cctv is invalid and he was terminated the phonecall. Waste of time this insurance company!!! Look into the fine print as you basically get insured for absolutely nothing. Generally useless. Excesses for everything. Might be “cheap” but that’s because you’re paying for nothing. Literally. Don’t waste your time with them. Absolutely discusting customer service from all departments.”

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Posted 4 years ago

“great building and content insurance, very user friendly website”

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Posted 4 years ago

“Had a claim some 2 years ago and I have just received repayment of the excess, original estimate 4 months. I had been assured that the loading on my premium would also be refunded but this has not been mentioned. Spoke to Esure and told it would be passed to the underwriters to consider. Competitive premiums and ok provided you don't make a claim! Now insured through a different company.”

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Posted 4 years ago

“Make sure you read those terms and condition people. I week of my insurance policy to run before renewal, I need to update my address. Policy Premium goes up £2.83 yet £26 to change the poorly! Zero flexibility. Will I renew my insurance???? I think not”

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Posted 4 years ago

“A big thank you to all involved with my emergency blocked drain problem today my claim was dealt with efficiently and quickly by all concerned from chat line at e sure through to my problem sorted by Lane Drains. Many many thanks.”

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Posted 4 years ago

“Appalling service. Misquoted me after 35 minutes spent clarifying the terms of the insurance I required. When I rang back days later (after 40 minutes waiting in a queue) to take out the policy with my quote reference number they said they can't cover me due to me doing Amazon Flex (which has its own insurance policy to cover drivers during deliveries). Despite clarifying this numerous times during my initial call (for which I got the quote reference), they misquoted me. I'm furious. Spent 1hr 1/2 on the phone for NOTHING. Appalling service from people who clearly have no clue what they're doing. AVOID”

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Posted 4 years ago

Esure is rated 3.4 based on 1,886 reviews