Esure Reviews

Name: Esure
Rating: 3.42

3.4 Rating 1,909 Reviews

61 %

of reviewers recommend Esure

Company Reviews

Questions

Metrics

3.4

Based on 1,909 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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Esure 1 star review on 25th December 2024

Anonymous

Esure 1 star review on 16th September 2024

Paula

John Aitchison

Esure 1 star review on 26th January 2024

Vytas

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The accident we had was 100 percent the other person’s fault.The follow up from assure legal department was pathetic..We were supposedly supported by their legal systems but severely let down by their follow up. We had a witness that said the other driver was speeding way beyond the 5/10 mph speed limit in a car park.An open & shut case where the blame lies.They accepted a 50/50 agreement.Not happy with the stain it leaves on my competence as a driver”

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(Car Insurance) - Posted 3 years ago

“Last quote I received was ridiculously expensive Will never use you again.”

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(Car Insurance) - Posted 3 years ago

“ESURE HAD NO MANDATE TO TAKE PAYMENT FROM MY BANK a/c for renawl quqte which was rejected 10 days before reqd.”

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(Home Insurance) - Posted 4 years ago

“Tried to amend a policy very unhelpful and very expensive a better value for money with another provider not even willing to compete, there we go good bye there is loyalty and you have a responsibility to never take customers no matter how good for granted!”

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(Car Insurance) - Posted 4 years ago

“I scrapped one of my vehicles (one of three insured with Esure) so needed to cancel the policy for that vehicle. I was left gobsmacked by the fee they charged me. Nearly 3x what I paid monthly for that car's insurance. Ridiculous. Moving on come renewal time.”

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Posted 4 years ago

“Not very helpful.”

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Posted 4 years ago

“Absolute garbage they cancelled my policy without informing me which meant I was driving without insurance”

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(Car Insurance) - Posted 4 years ago

“Called 27th June - Hanging on the phone for over 35mins and still no answer. Other insurance companies can answer the phone during CV10 within mins so no excuse. Regretting being a valued customer - avoid !”

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Posted 4 years ago

“Expensive and unhelpful .”

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(Home Insurance) - Posted 4 years ago

“Claim is still on going from January even though the other driver admitted liability. Disgrace”

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(Car Insurance) - Posted 4 years ago

“I took out the policy nearly a year ago. The payments were not taken on the agreed day. Also recently had a two car pile up that was not my fault and got told by the advisor that I should call the other people's insurance company's and sort it my self. I thought I was paying esure to do this in the event of an accident. Five days later and still got a damaged car and no support. The only reason I scored a two is because the signing up process is easy. But I strongly recommend using another company.”

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Posted 4 years ago

“After purchasing online and requesting my payments to be taken on the first of each month the First 3 payments were taken as and when they felt like Taking it which meant I had missed two or more payments and then I got told to pay in full or lose the Cover I made a complaint to no avail and had to pay in full I would not recommend esure and I will never use them again”

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(Car Insurance) - Posted 4 years ago

“Your repetitive advertising on t.v.drives everyone I know round the bend,we immediately now go for the mute button and put the kettle on,which doesn't do my prostate problem any good! Less boring adverts with better car insurance please!!”

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(Car Insurance) - Posted 4 years ago

“They insured my car twice and only found out when I went to cancel policy”

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(Car Insurance) - Posted 5 years ago

“Customer services said they had cancelled my auto renew but took the money anyway, now I have two insurance policies.”

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Posted 5 years ago

“I insured with Esure last year as they had given me good rates on my car and my house insurance, but have changed both policies this year as, in. both instances, there was a big jump in the annual premium. Although this is a quite frequent event with insurance providers, it is still annoying when it happens.”

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Posted 5 years ago

“Rip off firm.. they making money on no claim bonuses.. and happy to cancel your policy any time.. and rip you off Don’t recommend it to anyone”

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Posted 5 years ago

“They just take my money”

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(Car Insurance) - Posted 5 years ago

“Overpriced”

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Posted 6 years ago

“Trying to get an engineer to come out to assist me via the home emergency claim. The advised that they can not come out to fix having no hot water for 48 as 3.30 pm is classed as too late in the day and will not come out then.”

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Posted 6 years ago

Esure is rated 3.4 based on 1,909 reviews