Esure Reviews

Name: Esure
Rating: 3.43

3.4 Rating 1,894 Reviews

61 %

of reviewers recommend Esure

Company Reviews

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3.4

Based on 1,894 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5

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Esure 1 star review on 25th December 2024

Anonymous

Esure 1 star review on 16th September 2024

Paula

John Aitchison

Esure 1 star review on 26th January 2024

Vytas

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really good. Great stuff”

Helpful Report

(Car Insurance) - Posted 5 years ago

“Was very happy with my clam came through very fast andelivery kept me informed.”

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(Car Insurance) - Posted 5 years ago

“The service was first class and everybody very helpful and polite”

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(Car Insurance) - Posted 5 years ago

“Professional company easy on line information great insurance prices”

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Posted 5 years ago

“Cancel policy with no warning or real reason Absolutely shocking. Had email off sure saying missed payment by email and needed to pay before 16th October what was fine so called up on 8th to pay to find out had all ready been cancelled and if wanted to finish year with them needed to pay full policy up. I talked to manager and sent his email saying I had till 16th to pay £58 to get back up to date and he was.very rude and just kept saying need to pay full policy. I had been with them for nearly 4 years and got treated like dirt over missed payment. stay well clear worst customer service ever”

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Posted 5 years ago

“......”

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(Car Insurance) - Posted 5 years ago

“no complaints so far”

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(Car Insurance) - Posted 5 years ago

“I have been with esure car insurance in 206 when I had a Ford Fiesta I drove my car and hit some else car doing damage to my car and the other person when my car was taken away to be repaired when it came back I was please with work repair done to my car . Then I had 2013 Ford Fiesta that got stolen so I did not have wait long for esure to pay me out”

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(Car Insurance) - Posted 5 years ago

“Excellent prices online”

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Posted 5 years ago

“Great company. Fast to deal with everything. 5 stars!!!”

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Posted 5 years ago

“Bought my cover on the website easy to do with no fuss”

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Posted 5 years ago

“Very helpful”

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(Car Insurance) - Posted 5 years ago

“Value for money .see what happens we be I get my renewal quote”

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(Car Insurance) - Posted 5 years ago

“Dreadful company. They are cheap for a reason. Pay a little more and get a much better service. Away to the states on business and missed a payment. Closed down my whole policy and wanted me to pay it off in full before I took out another car insurance policy 😂 Told them where to go. Absolutely abysmal treatment after being a loyal customer for 5 years.”

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Posted 5 years ago

“Very helpful staff.. excellent customer service .. great company would recommend”

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Posted 5 years ago

“Made me feel really bad about a no fault claim, like it was my fault. They sent my car to the worst garage ever with the worst reviews. My car had a genuine manufacture wing mirror on which got smashed in crash, the garage fitted a cheap aftermarket one that didnt even fit. Car came back two tone colour after a respray of damaged areas bumper was quarter sprayed instead of fully done so showed up like a sore thumb. interior door panel was hanging off, car was full of dust from powder coating. Then a engineer from esure tried to tell me the damage to tailgate wasnt caused by crash it was. customer service were shocking they just didnt care. It was as though they were the opposition. I am there customer and they made me feel I wasnt important. I will not be renewing with esure and hope nobody else has a terrible experience like me. Pay the extra and get a proper insurance company to look after like you deserve.”

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Posted 5 years ago

“Costumer service great and stuff brilliant”

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Posted 5 years ago

“Esure have been disputing my headlight claim for nearly 3 weeks despite the fact that the garage have confirmed the damage is eligible and that the electrics could blow if rain water gets inside. I have called esure 9 times and spent 3.4hours on the phone. Each agent fails to leave informative notes on there system. Each time I called I have to go through all details again. I will never insure any of my cars with this company again. My complaint is going to the ombudsman.”

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Posted 5 years ago

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Posted 5 years ago

“I was involved in a rtc 4 days ago am fully comp have hire car add on and every extra you can have. Ive made over 25 telephone calls to be lied to accused of lying and am still with no vehicle. Ihave never been treated like this before and will be changing my insurance company as I would never reccommend anyone to use esure bloody discraeful service and just total lie after lie”

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Posted 5 years ago

Esure is rated 3.4 based on 1,894 reviews