Esure Reviews

Name: Esure
Rating: 3.44

3.4 Rating 1,886 Reviews

61 %

of reviewers recommend Esure

Company Reviews

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Metrics

3.4

Based on 1,886 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5

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Esure 1 star review on 16th September 2024

Paula

John Aitchison

Esure 1 star review on 26th January 2024

Vytas

Esure 1 star review on 16th December 2023

Anonymous

Anonymous // 01/01/2019

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“Great company. Fast to deal with everything. 5 stars!!!”

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Posted 5 years ago

“Bought my cover on the website easy to do with no fuss”

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Posted 5 years ago

“Very helpful”

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(Car Insurance) - Posted 5 years ago

“Value for money .see what happens we be I get my renewal quote”

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(Car Insurance) - Posted 5 years ago

“Dreadful company. They are cheap for a reason. Pay a little more and get a much better service. Away to the states on business and missed a payment. Closed down my whole policy and wanted me to pay it off in full before I took out another car insurance policy 😂 Told them where to go. Absolutely abysmal treatment after being a loyal customer for 5 years.”

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Posted 5 years ago

“Very helpful staff.. excellent customer service .. great company would recommend”

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Posted 5 years ago

“Made me feel really bad about a no fault claim, like it was my fault. They sent my car to the worst garage ever with the worst reviews. My car had a genuine manufacture wing mirror on which got smashed in crash, the garage fitted a cheap aftermarket one that didnt even fit. Car came back two tone colour after a respray of damaged areas bumper was quarter sprayed instead of fully done so showed up like a sore thumb. interior door panel was hanging off, car was full of dust from powder coating. Then a engineer from esure tried to tell me the damage to tailgate wasnt caused by crash it was. customer service were shocking they just didnt care. It was as though they were the opposition. I am there customer and they made me feel I wasnt important. I will not be renewing with esure and hope nobody else has a terrible experience like me. Pay the extra and get a proper insurance company to look after like you deserve.”

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Posted 5 years ago

“Costumer service great and stuff brilliant”

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Posted 5 years ago

“Esure have been disputing my headlight claim for nearly 3 weeks despite the fact that the garage have confirmed the damage is eligible and that the electrics could blow if rain water gets inside. I have called esure 9 times and spent 3.4hours on the phone. Each agent fails to leave informative notes on there system. Each time I called I have to go through all details again. I will never insure any of my cars with this company again. My complaint is going to the ombudsman.”

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Posted 5 years ago

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Posted 5 years ago

“I was involved in a rtc 4 days ago am fully comp have hire car add on and every extra you can have. Ive made over 25 telephone calls to be lied to accused of lying and am still with no vehicle. Ihave never been treated like this before and will be changing my insurance company as I would never reccommend anyone to use esure bloody discraeful service and just total lie after lie”

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Posted 5 years ago

“Esure insurance is not a good service provider. You might be paying a 13 month policy instead of 12 months.”

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Posted 5 years ago

“I had a problem accessing my documents online when I first took out the policy, but with one phone call to esure the man I spoke to could not have been more helpful sending me my documents both by email and by post. Apart from the problems online which were never resolved I have been pleased with the service from esure.”

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(Home Insurance) - Posted 5 years ago

“Excellent customer service. Very efficient and thorough. Had my documents through very quickly and no hassle or fuss. Found them through confused.com Also cheapest insurer around. I am a Very happy customer”

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Posted 5 years ago

“They have done what they say on the tin, but we luckily have not had to test whether they are good on claims, payment, etc as we have not had an accident. Now I have had a dash cam and rear can fitted I hope on renewal we might get a discount as a favoured client.”

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(Car Insurance) - Posted 5 years ago

“Mr father was sent to one of your repair centres Jesty in Christchurch , took 15 minutes to park . When we got in only to find nobody in reception . When someone came through said won't be a moment . Was sitting down when the lady jumped up and said god he nearly hit my car and walked out of reception and watched another customer park his car . Then came in out of breath and said golly that was close . Not a good start , then i think Gary came out and introduced himself and was very pleasant and explained the damage which is fine happy with that . But still waiting for the quote which was 3 weeks ago . Due to this fact and the trouble i had parking we will use another repair centre .”

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Posted 5 years ago

“Easy to complete, straightforward.”

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Posted 5 years ago

“Excellent service and reasonable premium for the policy”

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(Home Insurance) - Posted 5 years ago

“Worst insurance company Iv felt with!!!! Don’t ever take home insurance with these guys!!!! Nothing is covered. They are terrible to deal with!!!!”

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Posted 5 years ago

“I m so happy with this company. They are the best. I love it.”

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Posted 5 years ago

Esure is rated 3.4 based on 1,886 reviews