Esure Reviews

Name: Esure
Rating: 3.43

3.4 Rating 1,894 Reviews

61 %

of reviewers recommend Esure

Company Reviews

Questions

Metrics

3.4

Based on 1,894 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5

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Esure 1 star review on 25th December 2024

Anonymous

Esure 1 star review on 16th September 2024

Paula

John Aitchison

Esure 1 star review on 26th January 2024

Vytas

Anonymous

Anonymous // 01/01/2019

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“"Hi I went with Esure as there was no hidden agenda with them as I have a hot hatch that the young boy\u2019s would like.I will be taking out this years policy for my Honda Civic Type-R."”

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(Car Insurance) - Posted 2 years ago

“Ease of use of their website. Made purchasing my car insurance a breeze.”

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Posted 2 years ago

“"it was alright "”

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(Car Insurance) - Posted 2 years ago

“"Great service very helpful "”

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(Car Insurance) - Posted 2 years ago

“Bog standard company!”

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(Car Insurance) - Posted 2 years ago

“I SHALL RECOMNEND GO COMPARE,TO MY FREINDS AND FAMILY,.”

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(Car Insurance) - Posted 2 years ago

“Esure offered the best package for us for building and contents insurance with the most effective price.”

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Posted 2 years ago

“Called, spoke to lovely helpful lady and finished happy with service received”

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Posted 2 years ago

“So easy to use and prompt responses”

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(Car Insurance) - Posted 2 years ago

“I had a great experience buying car insurance from Esure! Easy and fast! Would recommend!”

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Posted 2 years ago

“I’m very upset with Esure. After waiting 3 months for an appointment to have the car repaired, I’m informed that the company they use for repairs - Gemini in Newport- they can’t supply a courtesy car at the moment, so have to wait for at least another week for them to find me a car.😡 this isn’t helping my blood pressure!”

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Posted 2 years ago

“as a loyal customer for several years the premium increase was too high”

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Posted 2 years ago

“A crack appeared in our patio window. Phoned to report it, they sent an estimator/ inspector arranged a date to replace the double glazed unit. Came and did it as arranged. We just paid our X's, e sure settled the bill. Our windows are 25 yes old, no longer manufactured, but we didn't want a different model as the window is one of a pair. Excellent service”

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(Home Insurance) - Posted 3 years ago

“For an online insurance provider ensure are very good. Website is clear and easy to navigate and it's easy to print hard copy of your documents.”

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(Car Insurance) - Posted 3 years ago

“Great service when buying the policy. Terrible service when help is needed: emails are not responded to, other than the cursory acknowledgment, and phone calls are unanswered. I would honestly advise potential customers to avoid this company to avoid having the same frustrating experience and totally inadequate service.”

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Posted 3 years ago

“Service and phone line very bad, waiting hours nobody answer”

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Posted 3 years ago

“easy to get insurance very difficult and expensive to cancel.would not recommend or use again”

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Posted 3 years ago

“40 minutes to try to contact customer service. Still unable to get through. Giving up. Will try another day. Live chat feature is just a robot.”

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Posted 3 years ago

“I am not happy .because I had a problem for windscreen repair took 7 days.really bad experience.I didnt go work shopping lots of lost.”

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Posted 3 years ago

“Very good service thanks”

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(Car Insurance) - Posted 3 years ago

Esure is rated 3.4 based on 1,894 reviews