Esure Reviews

Name: Esure
Rating: 3.44

3.4 Rating 1,886 Reviews

61 %

of reviewers recommend Esure

Company Reviews

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Metrics

3.4

Based on 1,886 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5

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Esure 1 star review on 16th September 2024

Paula

John Aitchison

Esure 1 star review on 26th January 2024

Vytas

Esure 1 star review on 16th December 2023

Anonymous

Anonymous // 01/01/2019

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“I had a great experience buying car insurance from Esure! Easy and fast! Would recommend!”

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Posted 2 years ago

“I’m very upset with Esure. After waiting 3 months for an appointment to have the car repaired, I’m informed that the company they use for repairs - Gemini in Newport- they can’t supply a courtesy car at the moment, so have to wait for at least another week for them to find me a car.😡 this isn’t helping my blood pressure!”

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Posted 2 years ago

“as a loyal customer for several years the premium increase was too high”

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Posted 2 years ago

“A crack appeared in our patio window. Phoned to report it, they sent an estimator/ inspector arranged a date to replace the double glazed unit. Came and did it as arranged. We just paid our X's, e sure settled the bill. Our windows are 25 yes old, no longer manufactured, but we didn't want a different model as the window is one of a pair. Excellent service”

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(Home Insurance) - Posted 2 years ago

“For an online insurance provider ensure are very good. Website is clear and easy to navigate and it's easy to print hard copy of your documents.”

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(Car Insurance) - Posted 2 years ago

“Great service when buying the policy. Terrible service when help is needed: emails are not responded to, other than the cursory acknowledgment, and phone calls are unanswered. I would honestly advise potential customers to avoid this company to avoid having the same frustrating experience and totally inadequate service.”

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Posted 2 years ago

“Service and phone line very bad, waiting hours nobody answer”

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Posted 2 years ago

“easy to get insurance very difficult and expensive to cancel.would not recommend or use again”

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Posted 2 years ago

“40 minutes to try to contact customer service. Still unable to get through. Giving up. Will try another day. Live chat feature is just a robot.”

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Posted 2 years ago

“I am not happy .because I had a problem for windscreen repair took 7 days.really bad experience.I didnt go work shopping lots of lost.”

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Posted 2 years ago

“Very good service thanks”

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(Car Insurance) - Posted 2 years ago

“Very Very good 👍”

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Posted 2 years ago

“Very good, very polite, with ease going through policy”

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Posted 2 years ago

“Wouldnt waste ur time in the 3 months i was with them had to pay for my deposit twice because they desided i didnt have proof of adress when i was waiting on bank letter turning up never use them again”

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(Car Insurance) - Posted 2 years ago

“Easy to work with and very relaxed I thought they was cheap aswell”

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(Car Insurance) - Posted 2 years ago

“Absolute garbage. Customer services couldn't two shits wether you are happy or not they just want you to get off the phone so they can go back to pissing other people off. Dont bother with these arseholes”

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Posted 2 years ago

“Brilliant service and savings ,very impressed on the amount of saving achieved by using this service outstanding a must for savings and comparing quotes”

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(Car Insurance) - Posted 2 years ago

“Quick response. Very good customer service. Good understanding to to online service”

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(Car Insurance) - Posted 2 years ago

“They are happy to take your money but refuse to actually provide the service you pay for! I have been driving for 20 years and never made a claim in my life. My car was recently damaged during a bad storm with a rear window put through, cosmetic damage down the side of the car due to a falling tree and electrical damage of an as yet undiagnosed nature. After doing some research the electrical damage appears to have been caused by water ingress somewhere and after a few calls around was shaping up to be very expensive to have fixed, so I thought I would go through these clowns to have all the damage fixed in one go. After all that's what we pay for insurance for correct? So far they have had my car for 3 weeks and they are now refusing to fix or even diagnose the electrical fault or the cosmetic damage, arguing with me that they could not possibly have been caused by the falling tree or the storm! They where very happy to pay to have my entire roof repainted however, despite me not noticing any damage to the roof at all and certainly not reporting this. After arguing with a person over the phone who spoke to me like I was a child and basically calling me a liar, we are at a stage where they are telling me that it is my responsibility to have the electrical damage diagnosed and proven to be caused by the storm, and they are flat out refusing to repair the cosmetic damage caused by the falling tree! So basically I just had to pay £300 excess to have a rear window replaced, which I could have had replaced for £100 excess, and my roof repainted despite not even asking for this! My car is going to be returned to me next week, almost 4 weeks after having it collected, with the cosmetic damage that I actually reported and the electrical damage undiagnosed and not repaired... Avoid these absolute con artists at all costs. I shall be cancelling my policy with them at the end of this months payment.”

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Posted 2 years ago

“Worst customer service ever. Staff need training as to what their claim process is. I've waited nearly 2 months an I am no further forward. Staff members are rude despite their ineffective service.”

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Posted 2 years ago

Esure is rated 3.4 based on 1,886 reviews