Esure Reviews

Name: Esure
Rating: 3.44

3.4 Rating 1,886 Reviews

61 %

of reviewers recommend Esure

Company Reviews

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Metrics

3.4

Based on 1,886 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5

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Esure 1 star review on 16th September 2024

Paula

John Aitchison

Esure 1 star review on 26th January 2024

Vytas

Esure 1 star review on 16th December 2023

Anonymous

Anonymous // 01/01/2019

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“A customer of Esure collided with my sons car on a roundabout and admitted fault. Esure gave him a hire car and arranged for repairs through their 'chosen' garage. 39 days later we have still not got the car back! Could have built a car in this time!! I have been told weekly from the garage that it will be ready tomorrow......., next week........, and so on, still not got his car! Complained to Esure several times they dont seem to care! Oh and who will lose out in all this? My son as his premiums are guaranteed to rise because of Esure's customer he will be heavily penalised as a young driver even though it was not his fault!! Obviously wont be asking Esure for a quote for any of our family cars as i have witnessed first hand how they are not interested in innocent careful drivers!!!”

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Posted 7 years ago

“Pathetic company”

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Posted 7 years ago

“i hope they just give a nice offer for my car insurance next year,,,,”

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(Car Insurance) - Posted 7 years ago

“I cancelled a 12 month policy after 6 months as I had sold the car , I was paying monthly. They said I would have to pay a cancellation fee , which I thought was a bit much seeing as they had over £400 off me for basically doing nothing and it hadn't even cost them a stamp as my documents were online. So I told them to go whistle for their cancellation fee , and I havent heard nothing since. But if I had been the type of person to be bullied into paying them , they would have got money for doing nothing , just goes to show what they are like.”

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(Car Insurance) - Posted 7 years ago

“I recently got a new car so had to change my policy I was stung for £57 just to swap it over after 9 months of being with them I won't be getting a new policy with them.”

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(Car Insurance) - Posted 7 years ago

“i think that they are a good company”

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(Car Insurance) - Posted 7 years ago

“I found you quite straight forward but I'm not tenical An needed help with someone to down load my documents I still don't know who to call for my break down if ever happens”

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(Car Insurance) - Posted 7 years ago

“Dialling there telephone to rectify their error cost me money !!!”

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(Car Insurance) - Posted 7 years ago

“I can't rate Esure highly enough. I had a bad experience abroad and was robbed. Upon returning to the UK Esure have been an absolute pleasure to deal with and have made the whole claims process quick, easy and stress free. Friendly and helpful staff, quick and full payout/replacements and all their partners were just as good. Thank you Esure, you have made a terrible experience that little bit better.”

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Posted 7 years ago

“Unprofessional staff, absolute crooks who once realising that I would move policies cancelled my policy despite me having paid for the month and having been clearly told that the policy would run for the month. I cannot reiterate enough that I will never deal with esure again.”

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Posted 7 years ago

“I was looking for an insurer who could save me money, Esure stood out as the best option. The rest was plainsailing”

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(Car Insurance) - Posted 7 years ago

“Very happy”

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(Car Insurance) - Posted 7 years ago

“They were the cheapest full stop”

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(Car Insurance) - Posted 7 years ago

“Exactly what it says on the tin. No problems.”

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(Car Insurance) - Posted 7 years ago

“Reasonably priced and policy covers use for commuting to and from place of work.”

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(Car Insurance) - Posted 7 years ago

“esure were very patient and reliable since I have taken out my policy.”

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(Car Insurance) - Posted 7 years ago

“Good to deal with. Simple and effective. Thanks”

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(Car Insurance) - Posted 7 years ago

“Using a comparison site and prompted to ‘go to provider’, wouldn’t load up my details. Esure website wouldn’t allow me to enter my employment details and unable to find my address. So gave up. Terrible, terrible service!!”

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Posted 7 years ago

“After being a loyal customer over the years and finally requiring multiple car insurance policies who else to call but esure. After all reassurance from the esure salesperson that my yearly premium increase was due to insuring multiple vechicles, which did make perfect sense to me. Did I then find out some months later when I went to amend my policy that one of the vechiles I believed to be legally insured was nothing of the sort! After several calls to esure to bottom out where the confusion was and still not receiving a satisfactory answer I cancelled the direct debit and policy. Oh but.....you are now due esure xyz fees for whatever. The polite individual I was in contact with from esure could easily see what had happened and where confusion had been, but unfortunately the bill and fees still laid with me. Even when I mentioned that due to this "mishap" I had been driving without insurance the response still was we want the end of contract early fees and what ever else you could think of. My take on that is good luck with those and I will argue the case. No fees no loyalty different insurer for life.”

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Posted 7 years ago

“Good and fast. Expect a bit lower price”

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(Car Insurance) - Posted 7 years ago

Esure is rated 3.4 based on 1,886 reviews