Esure Reviews

Name: Esure
Rating: 3.43

3.4 Rating 1,894 Reviews

61 %

of reviewers recommend Esure

Company Reviews

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Metrics

3.4

Based on 1,894 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5

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Esure 1 star review on 25th December 2024

Anonymous

Esure 1 star review on 16th September 2024

Paula

John Aitchison

Esure 1 star review on 26th January 2024

Vytas

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service very efficient”

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(Car Insurance) - Posted 7 years ago

“Not bad”

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(Car Insurance) - Posted 7 years ago

“Esure very good in every aspect. Easy online access.”

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(Car Insurance) - Posted 7 years ago

“I came to ensure a couple of years ago and received the same service as my previous insurer but at a far more reasonable cost.”

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(Car Insurance) - Posted 7 years ago

“Great service and i am glad that i am with esure”

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(Car Insurance) - Posted 7 years ago

“The best ever!”

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(Car Insurance) - Posted 7 years ago

“Good”

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(Car Insurance) - Posted 7 years ago

“1I had no problems when speaking to Esure personnel”

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(Car Insurance) - Posted 7 years ago

“They charged £75 pounds to change the policy to a cheaper car!!! Ombudsman were useless in resolving this so don't bother trying. Not interested in helping just in taking money”

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Posted 7 years ago

“A customer of Esure collided with my sons car on a roundabout and admitted fault. Esure gave him a hire car and arranged for repairs through their 'chosen' garage. 39 days later we have still not got the car back! Could have built a car in this time!! I have been told weekly from the garage that it will be ready tomorrow......., next week........, and so on, still not got his car! Complained to Esure several times they dont seem to care! Oh and who will lose out in all this? My son as his premiums are guaranteed to rise because of Esure's customer he will be heavily penalised as a young driver even though it was not his fault!! Obviously wont be asking Esure for a quote for any of our family cars as i have witnessed first hand how they are not interested in innocent careful drivers!!!”

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Posted 7 years ago

“Pathetic company”

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Posted 7 years ago

“i hope they just give a nice offer for my car insurance next year,,,,”

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(Car Insurance) - Posted 7 years ago

“I cancelled a 12 month policy after 6 months as I had sold the car , I was paying monthly. They said I would have to pay a cancellation fee , which I thought was a bit much seeing as they had over £400 off me for basically doing nothing and it hadn't even cost them a stamp as my documents were online. So I told them to go whistle for their cancellation fee , and I havent heard nothing since. But if I had been the type of person to be bullied into paying them , they would have got money for doing nothing , just goes to show what they are like.”

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(Car Insurance) - Posted 7 years ago

“I recently got a new car so had to change my policy I was stung for £57 just to swap it over after 9 months of being with them I won't be getting a new policy with them.”

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(Car Insurance) - Posted 7 years ago

“i think that they are a good company”

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(Car Insurance) - Posted 7 years ago

“I found you quite straight forward but I'm not tenical An needed help with someone to down load my documents I still don't know who to call for my break down if ever happens”

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(Car Insurance) - Posted 7 years ago

“Dialling there telephone to rectify their error cost me money !!!”

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(Car Insurance) - Posted 7 years ago

“I can't rate Esure highly enough. I had a bad experience abroad and was robbed. Upon returning to the UK Esure have been an absolute pleasure to deal with and have made the whole claims process quick, easy and stress free. Friendly and helpful staff, quick and full payout/replacements and all their partners were just as good. Thank you Esure, you have made a terrible experience that little bit better.”

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Posted 7 years ago

“Unprofessional staff, absolute crooks who once realising that I would move policies cancelled my policy despite me having paid for the month and having been clearly told that the policy would run for the month. I cannot reiterate enough that I will never deal with esure again.”

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Posted 7 years ago

“I was looking for an insurer who could save me money, Esure stood out as the best option. The rest was plainsailing”

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(Car Insurance) - Posted 7 years ago

Esure is rated 3.4 based on 1,894 reviews