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Esure Reviews

3.4 Rating 1,886 Reviews

61 %

of reviewers recommend Esure

Company Reviews

3.4

Based on 1,886 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5

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Esure 1 star review on 16th September 2024

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Esure 1 star review on 26th January 2024

Esure 1 star review on 16th December 2023

3

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just what I want from a insurer”

Helpful Report

(Car Insurance) - Posted 6 years ago

“They're cheap but you don't get any no claims protection unless you have 4 years or more. I was with swift before I switched to esure and I saved £100 a month! I only had 3 years no claims so have had to get through this year with no claims protection..... over all I'm happy with esure and will renew my policy with them.”

Helpful Report

(Car Insurance) - Posted 6 years ago

“I Have ha no problems with ensure since I took my policy out”

Helpful Report

(Car Insurance) - Posted 6 years ago

“It's probably my fault for not checking my renewal premium, but I'm paying far, far too much for my Car Insurance. I changed cars to a smaller model...and my premiums went up!!!! - Plus and Admin Fee!!! I was unsure about a piece of detail when I called so was told to phone back the next day if I needed to amend...It turns out I did need to make that call - and they tried to charge me another admin fee....Zero Customer understanding or empathy during call 2 and why did the girl from call 1 not tell me of the potential additional admin fee??? - she could simply had said call back when you know. I was of course calling ahead of transferring to a new car and had the time to call back later....so a decision didn't need to be made during call 1 Very, Very poor. I will be going elsewhere next year even if Esure offer to insure me for free”

Helpful Report

Posted 6 years ago

“Easy to do online documents easy to see no problems at all would recommend esure to anyone looking for car ins”

Helpful Report

(Car Insurance) - Posted 6 years ago

“Cheaper the first year”

Helpful Report

(Car Insurance) - Posted 6 years ago

“No thanks.”

Helpful Report

(Car Insurance) - Posted 6 years ago

“Great price matching,excellent service and communication. Big discounts for insuring more than one vehicle. We have four insured with Esure... Very happy!”

Helpful Report

(Car Insurance) - Posted 6 years ago

“Recommend to everyone,good with price for foreign people.”

Helpful Report

(Car Insurance) - Posted 6 years ago

“Great insurance company and easy access”

Helpful Report

(Car Insurance) - Posted 6 years ago

“VERY good on line info sent docs by email 3times as I lost them at somepoint”

Helpful Report

(Car Insurance) - Posted 6 years ago

“12 weeks after burglary and nothing replaced. Having to deal with multiple suppliers - one per theft area (jewellery, buildings repair, glazier, furnishings, IT lead), via an appointed Claims Assessor; 3 separate handlers and no communication.”

Helpful Report

(Home Insurance) - Posted 6 years ago

“Had no need to”

Helpful Report

(Car Insurance) - Posted 6 years ago

“I haven't had many dealings with Esure, but when I have they have been very helpful. They also take the direct debit from my account on the date that was agree.”

Helpful Report

(Car Insurance) - Posted 6 years ago

“Really helpful”

Helpful Report

(Car Insurance) - Posted 6 years ago

“Complete disaster never deal with again”

Helpful Report

(Car Insurance) - Posted 6 years ago

“I am very happy to have an insurance with Esure”

Helpful Report

(Car Insurance) - Posted 6 years ago

“Very satisfied with insurance provider, they came up with a very competitive price. I have not been inundated with worthless emails from them.”

Helpful Report

(Car Insurance) - Posted 6 years ago

“seems ok”

Helpful Report

(Car Insurance) - Posted 6 years ago

“We decided to move out of our previous insurer when we realised that we could get a MUCH better deal with eSure and the same cover. The swap over was painless and we as they were recommended by a family member, it just made sense. No regrets.”

Helpful Report

(Car Insurance) - Posted 6 years ago

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Esure is rated 3.4 based on 1,886 reviews