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Esure Reviews

3.4 Rating 1,894 Reviews

61 %

of reviewers recommend Esure

Company Reviews

3.4

Based on 1,894 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5

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Esure 1 star review on 25th December 2024

Esure 1 star review on 25th December 2024

Esure 1 star review on 16th September 2024

Esure 1 star review on 16th June 2024

Esure 1 star review on 16th June 2024

Esure 1 star review on 16th June 2024

Esure 1 star review on 26th January 2024

5

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very helpful in all matters when ive had to phone esure”

Helpful Report

(Car Insurance) - Posted 6 years ago

“Easy to apply and at a competitive price.”

Helpful Report

(Car Insurance) - Posted 6 years ago

“They are lucky to have 1 star. I requested a locksmith to come out as per my cover and after 2 weeks he finally came back to finish the job yesterday. The job isn’t completed the windows windscreen wipers boot and certain lights in my car no longer work so I have to book it in to a BMW dealership, but can’t get in until Wednesday and this company has told me that they won’t give me a curtesy car so that 5 days Atleast with no vehicle and a 2 year old son I have to pick up and take away. No consideration at all for anyone when I mentioned this all I got told was “there’s nothing we can do” but I could apparently claim on my insurance. Funny that isn’t it. When my insurance is up for renewal I will be leaving after 6 years (this being the only time I’ve had to bother them in that time)”

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Posted 6 years ago

“I am very pleased with esure they quickly sorrteted my claim against the third party with only a phone no and registation. Thanks ensure.”

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(Car Insurance) - Posted 6 years ago

“My luggage got delayed (not the first time) and I feel Esure putting forward pretty unreasonable requests. I had to list all that was in the bag that was delayed, inc value, when I bought it, where, what proof of purchase I have, etc. I am not claiming for lost contents, only expenses for basic items!! Also they asked for the airport baggage department to confirm 'in writing' the number of hours between they lost the bad and when I got it back... The whole thing has taken hours to compile and a 40 mins call. Def not worth the £200!”

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Posted 6 years ago

“Been great so far”

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(Car Insurance) - Posted 6 years ago

“gentleman this company keeps sending me spam emails each week asking me about my address after that asking about my home and keep inventing all king of double check! so my dear friend avoid this company !”

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Posted 6 years ago

“Brilliant service sorted out in one 10 min call”

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(Car Insurance) - Posted 6 years ago

“Easy to understand”

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(Car Insurance) - Posted 6 years ago

“Just what I want from a insurer”

Helpful Report

(Car Insurance) - Posted 6 years ago

“They're cheap but you don't get any no claims protection unless you have 4 years or more. I was with swift before I switched to esure and I saved £100 a month! I only had 3 years no claims so have had to get through this year with no claims protection..... over all I'm happy with esure and will renew my policy with them.”

Helpful Report

(Car Insurance) - Posted 6 years ago

“I Have ha no problems with ensure since I took my policy out”

Helpful Report

(Car Insurance) - Posted 6 years ago

“It's probably my fault for not checking my renewal premium, but I'm paying far, far too much for my Car Insurance. I changed cars to a smaller model...and my premiums went up!!!! - Plus and Admin Fee!!! I was unsure about a piece of detail when I called so was told to phone back the next day if I needed to amend...It turns out I did need to make that call - and they tried to charge me another admin fee....Zero Customer understanding or empathy during call 2 and why did the girl from call 1 not tell me of the potential additional admin fee??? - she could simply had said call back when you know. I was of course calling ahead of transferring to a new car and had the time to call back later....so a decision didn't need to be made during call 1 Very, Very poor. I will be going elsewhere next year even if Esure offer to insure me for free”

Helpful Report

Posted 6 years ago

“Easy to do online documents easy to see no problems at all would recommend esure to anyone looking for car ins”

Helpful Report

(Car Insurance) - Posted 6 years ago

“Cheaper the first year”

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(Car Insurance) - Posted 6 years ago

“No thanks.”

Helpful Report

(Car Insurance) - Posted 6 years ago

“Great price matching,excellent service and communication. Big discounts for insuring more than one vehicle. We have four insured with Esure... Very happy!”

Helpful Report

(Car Insurance) - Posted 6 years ago

“Recommend to everyone,good with price for foreign people.”

Helpful Report

(Car Insurance) - Posted 6 years ago

“Great insurance company and easy access”

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(Car Insurance) - Posted 6 years ago

“VERY good on line info sent docs by email 3times as I lost them at somepoint”

Helpful Report

(Car Insurance) - Posted 6 years ago

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Esure is rated 3.4 based on 1,894 reviews