Esure Reviews

Name: Esure
Rating: 3.44

3.4 Rating 1,886 Reviews

61 %

of reviewers recommend Esure

Company Reviews

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Metrics

3.4

Based on 1,886 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5

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Esure 1 star review on 16th September 2024

Paula

John Aitchison

Esure 1 star review on 26th January 2024

Vytas

Esure 1 star review on 16th December 2023

Anonymous

Anonymous // 01/01/2019

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“I am very satisfied with my home and car insurance com. e sure early days”

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(Home Insurance) - Posted 8 years ago

“After being a loyal customer with several cars I got my renewal quote more then 350 more so I cancelled. 3 days later got more documents thanking me for amending with a slightly lower quote. They lied and did not have my cancellation on the system it's time these people think about the core loyal customer”

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Posted 8 years ago

“Claimed for damage to my car that I observed whilst it was parked at the roadside. The other driver is now denying doin it and esure tell me that they can't do anything so it will be my fault. They have now put my renewal up by more than £1200. We're very rude to me during my whole claim process as if it was all my fault. And charged me twice for address changes and registration changes Will never use these again”

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Posted 8 years ago

“5p per min on phone for hours what a joke”

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Posted 8 years ago

“Following an accident where my car was parked (I was not present) and therefore 100% non fault. Communication almost not existent from Esure. Albany Assistance however (car hire provider) kept me completely informed every step Of the way including when their bill was settled, some 4 weeks before Esure advised me that their claim was settled, despite me telephoning them to query this only for them to be very defensive. I followed this up with an email to the lady dealing with my claim only to be completely ignored with no response. Both my car and home are insured with Esure, both of which will be renewed elsewhere. I will not return to Esure and would not recommend them to anyone else.”

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Posted 8 years ago

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Posted 8 years ago

“Waiting on the phone for over twenty minutes before giving up.I needed to make an amendment. I bet if I was purchasing It would have been answered straight away. Twenty minutes I will never get back!!!!”

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Posted 8 years ago

“Our house was struck by lightening and damaged a load of electrical equipment. Everything was sorted within a week and a cheque put in the post for the full amount. Couldn't believe how hassle free it was. I would recommend them to anyone. Well done esure.”

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Posted 8 years ago

“Quick safe change to e-sure. Although previous safe records must have helped.”

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