Esure Reviews

Name: Esure
Rating: 3.43

3.4 Rating 1,894 Reviews

61 %

of reviewers recommend Esure

Company Reviews

Questions

Metrics

3.4

Based on 1,894 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5

Visit Website

Write Your review

Tell us how Esure made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Esure 1 star review on 25th December 2024

Anonymous

Esure 1 star review on 16th September 2024

Paula

John Aitchison

Esure 1 star review on 26th January 2024

Vytas

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Using Go Compare was easy to use & ascertain the best deal for me saving over £100. I reccommend it to any one. L Slater”

Helpful Report

(Car Insurance) - Posted 8 years ago

“Good insurer. Never had any problem with them and their prices are very reasonable.”

Helpful Report

(Car Insurance) - Posted 8 years ago

“All good”

Helpful Report

(Car Insurance) - Posted 8 years ago

“very good service first class”

Helpful Report

(Car Insurance) - Posted 8 years ago

“I HAVE BEEN VERY PLEASED WITH ESURE. THEY ARE VERY HELPFUL, POLITE AND AIM TO PLEASE”

Helpful Report

(Car Insurance) - Posted 8 years ago

“good experience.”

Helpful Report

(Car Insurance) - Posted 8 years ago

“Trouble free policy but had to cancel early as they couldn't insure high value car bought in part exchange.”

Helpful Report

(Car Insurance) - Posted 8 years ago

“no problems”

Helpful Report

(Car Insurance) - Posted 8 years ago

“This is the first time I am writing reveiw with negetive experience in my 8 years driving experience. Never had problem with any other insurer but esure. Recently I took out insurance with esure after getting cheapest in compare site but they cancelled my policy because I took various qoute. According to them customer should buy insurance in one attempt and they cancelled it just after 14 days to charge ne more. Think and research before you do business with them. I should have seen other review sites before i proceed.”

Helpful Report

Posted 8 years ago

“I am very satisfied with my home and car insurance com. e sure early days”

Helpful Report

(Home Insurance) - Posted 8 years ago

“After being a loyal customer with several cars I got my renewal quote more then 350 more so I cancelled. 3 days later got more documents thanking me for amending with a slightly lower quote. They lied and did not have my cancellation on the system it's time these people think about the core loyal customer”

Helpful Report

Posted 8 years ago

“Claimed for damage to my car that I observed whilst it was parked at the roadside. The other driver is now denying doin it and esure tell me that they can't do anything so it will be my fault. They have now put my renewal up by more than £1200. We're very rude to me during my whole claim process as if it was all my fault. And charged me twice for address changes and registration changes Will never use these again”

Helpful Report

Posted 8 years ago

“5p per min on phone for hours what a joke”

Helpful Report

Posted 8 years ago

“Following an accident where my car was parked (I was not present) and therefore 100% non fault. Communication almost not existent from Esure. Albany Assistance however (car hire provider) kept me completely informed every step Of the way including when their bill was settled, some 4 weeks before Esure advised me that their claim was settled, despite me telephoning them to query this only for them to be very defensive. I followed this up with an email to the lady dealing with my claim only to be completely ignored with no response. Both my car and home are insured with Esure, both of which will be renewed elsewhere. I will not return to Esure and would not recommend them to anyone else.”

Helpful Report

Posted 8 years ago

Helpful Report

Posted 8 years ago

“Waiting on the phone for over twenty minutes before giving up.I needed to make an amendment. I bet if I was purchasing It would have been answered straight away. Twenty minutes I will never get back!!!!”

Helpful Report

Posted 8 years ago

“Our house was struck by lightening and damaged a load of electrical equipment. Everything was sorted within a week and a cheque put in the post for the full amount. Couldn't believe how hassle free it was. I would recommend them to anyone. Well done esure.”

Helpful Report

Posted 8 years ago

“Quick safe change to e-sure. Although previous safe records must have helped.”

Helpful Report

(Car Insurance) - Posted 8 years ago

“ok”

Helpful Report

(Car Insurance) - Posted 8 years ago

“Collision with another car”

Helpful Report

(Car Insurance) - Posted 8 years ago

Esure is rated 3.4 based on 1,894 reviews