Esure Reviews

Name: Esure
Rating: 3.44

3.4 Rating 1,886 Reviews

61 %

of reviewers recommend Esure

Company Reviews

Questions

Metrics

3.4

Based on 1,886 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5

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Esure 1 star review on 16th September 2024

Paula

John Aitchison

Esure 1 star review on 26th January 2024

Vytas

Esure 1 star review on 16th December 2023

Anonymous

Anonymous // 01/01/2019

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“No thanks”

Helpful Report

(Car Insurance) - Posted 4 years ago

“After purchasing online and requesting my payments to be taken on the first of each month the First 3 payments were taken as and when they felt like Taking it which meant I had missed two or more payments and then I got told to pay in full or lose the Cover I made a complaint to no avail and had to pay in full I would not recommend esure and I will never use them again”

Helpful Report

(Car Insurance) - Posted 4 years ago

“Overall, very happy.”

Helpful Report

(Car Insurance) - Posted 4 years ago

“Difficult people,useless”

Helpful Report

(Car Insurance) - Posted 4 years ago

“Previously I would have rated this company a 5 Star. However, it is not until you actually get to see them in action you can really write a true review. It is true they are cheap but then there is a reason for this. - Customer services sent me an email saying they had been trying to phone me. However, on the day in question I was home all day and no one from the company had phoned. - Customers services are extremely poor they never keep you informed or updated with progress. (not acceptable service) - I complained that they fail to obtain sufficient evidence and understanding to investigate an accident thoroughly they seemed to have a set protocol they follow. (no one from this company came back to me regarding this) - I provided these people very detailed information and not once did anyone from this company come back to me (not acceptable) - Customer services advised me they have a policy of a 50% blame for any accident on an island regardless of who was at fault . (even when it is impossible for a rear tyre to impact the front of another vehicle unless that car is traveling sideways) - I was quite horrified that they had no interest in the fact that the other driver failed to stop at the scene of an accident and I had to turn around and follow the car to get their details.”

Helpful Report

Posted 4 years ago

“Your repetitive advertising on t.v.drives everyone I know round the bend,we immediately now go for the mute button and put the kettle on,which doesn't do my prostate problem any good! Less boring adverts with better car insurance please!!”

Helpful Report

(Car Insurance) - Posted 4 years ago

“Go compare was the catalyst to insure with esure ( esure being the cheapest )”

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(Car Insurance) - Posted 4 years ago

“will come back next near ,good service.”

Helpful Report

(Car Insurance) - Posted 4 years ago

“Really quick service, polite members of staff. Will definitely recommend to family and friends so much cheaper then what we was paying. Thank you”

Helpful Report

Posted 4 years ago

“esure were very helpful when I had a query about a possible modification”

Helpful Report

(Car Insurance) - Posted 4 years ago

“No comment. It really good.”

Helpful Report

(Car Insurance) - Posted 4 years ago

“Good customer service”

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Posted 4 years ago

“providing the perfect solution to my motoring needs without hassle.”

Helpful Report

Posted 4 years ago

“Happy with the service”

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(Car Insurance) - Posted 4 years ago

“Very helpful with our claim for flood damage to our car. We got a courtesy car immediately They looked after everything, took the car and assessed it very quickly They couldn’t have done more”

Helpful Report

(Car Insurance) - Posted 4 years ago

“1st year very good but when renewal come did want to know at all.”

Helpful Report

Posted 4 years ago

“We haven't got any documents we played a one off payment for a year”

Helpful Report

(Home Insurance) - Posted 4 years ago

“I do not like the way I have to pay the excess money up front on a repair and then they tell you how to claim it back on a not your fault claim.”

Helpful Report

(Car Insurance) - Posted 4 years ago

“Excellent service, easy to perform web-site. What more could you want ?”

Helpful Report

(Car Insurance) - Posted 4 years ago

“Easy to setup.”

Helpful Report

(Car Insurance) - Posted 4 years ago

Esure is rated 3.4 based on 1,886 reviews