Esure Reviews

Name: Esure
Rating: 3.44

3.4 Rating 1,886 Reviews

61 %

of reviewers recommend Esure

Company Reviews

Questions

Metrics

3.4

Based on 1,886 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5

Visit Website

Write Your review

Tell us how Esure made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Esure 1 star review on 16th September 2024

Paula

John Aitchison

Esure 1 star review on 26th January 2024

Vytas

Esure 1 star review on 16th December 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“NIGHTMARE!!! TRY TO AVOID THIS COMPANY !!! After my vehicle was hit by someone insured with this company on the 2 of January. Today is 12 of January. And I still don't have any any information. They even don't give me a replacement car. Write them COMPLAIN, but still don't have any answers .... They don't care about anything at all !!!”

Helpful Report

Posted 10 months ago

“I have been impressed with Esure in the past and renewed with them for a number of years. Due to the hike in premium I wanted to see if I could alter cover to reduce costs and stay. Something has changed this year and due to poor service whilst trying my best to renegotiate my premium by trying to remove recovery cover, I have gone elsewhere. I'm not a technofobe and am quite happy to work with an online product. I initially tried to change my cover at renewal myself via my online account as indicated I could. No joy. I spoke on the live chat, assume it was a human, and couldn't get any sense out of them. Rang to speak to someone at call centre and was advised that as my account had migrated to an online account I had to speak to someone online. Back to Live Chat. Eventually found out how much I could save by removing recovery cover but was advised I would have to pay it at renewal and then they would change it and refund me. Really !! Cancelled my renewal which was actioned as I have been receiving emails reminding me my insurance needs renewing. Today I got an email thanking me for renewing. Back to live chat. It was sent in error. No apology. Feels like Esure are making changes in the way they operate and the technology they use. Nothing wrong with that. I really hope my issues are teething problems and no matter how much technology advances a human touch or at least a human tone can be regained. Hoping others have a better experience.”

Helpful Report

Posted 10 months ago

“Tried to decline new insurance quote which had doubled, over an hour and various other attempts eventually got someone would never use them again”

Helpful Report

Posted 10 months ago

“Tried to cancel my renewal car insurance 3 times on the phone for 30 minutes and I kept getting cut off how hard is it to cancel car insurance will not be using esure again”

Helpful Report

Posted 10 months ago

“Difficult to get in touch. No Customer Services email address to cancel a renewal. Was waiting for 20 mins in live chat and phone.”

Helpful Report

Posted 10 months ago

“"I have had no trouble with esure, hoping for a good quote when renewal is due."”

Helpful Report

(Car Insurance) - Posted 10 months ago

“Highly recommend for service and cover.”

Helpful Report

Posted 10 months ago

“The online chat service require 3 attempts before I eventually found out that it would cost £360 to add my daughter for one remaining month of the policy before it required renewal. Then to cancel it was going to cost me £42 even though the remaining premium was £16. The charging policies of this company are a disgrace.”

Helpful Report

Posted 10 months ago

“"The only time you really know how good your insurrance co is is when you have a claim !"”

Helpful Report

(Car Insurance) - Posted 10 months ago

“Do not use ESURE”

Helpful Report

Posted 10 months ago

“"Yes did not take long to set up well pleased"”

Helpful Report

(Home Insurance) - Posted 11 months ago

“AVOID AVOID AVIID I can’t stress this enough, avoid esure at all costs. I had to make a care insurance claim back in October, I have been trying to settle the claim for months and had no answer, you ring on customers services, you’re on hold for over an hour then they cut you off, you ring complaints, they do the same, you email them, no reply, the chat ends the chat and says call them. I’ve honestly no idea how to settle the claim when I get ignored, I’ve no idea when I’ll settle the claim, I’m just having to wait until I take it further to the ombudsman, absolutely not renewing my policy with them”

Esure 1 star review on 7th December 2023

Helpful Report

Posted 11 months ago

“Basically there is no customer service at Esure Flex. None whatsoever. Of course they claim that there is a “chat” facility but this does not exist in practice and having ignored you for 45 minutes cuts you off. They deploy the same process with their phone lines. Claims have to be made online using their third rate not fit for purpose software which freezes mid claim. This happened 4 times using my high speed fibre. After I complained they called me back twice, each time letting the phone ring for 2 rings!! They then claim that they have attempted to follow up the complaint.”

Helpful Report

Posted 11 months ago

“Opted to pay monthly for car insurance. Looked at my bank account and they have taken rhe whole yearly amount. Spoke to them and they said nothing they can do to reverse this. I would need to cancel to try and get my money back. Called them again to register a complaint and they put the phone down on me. Tried to log in to my account to contact them via Web chat and I cannot access my account! This company is a scam - avoid !!!!”

Helpful Report

Posted 11 months ago

“"Very helpful when I needed to add a named driver"”

Helpful Report

(Car Insurance) - Posted 11 months ago

“If you have to claim from Esure flex - it’s impossible to contact anyone and get your car fixed. The chat system breaks and you can’t speak to anyone. Waited 4 months and my car still isn’t fixed.”

Helpful Report

Posted 11 months ago

“Terrible service took my car 9 weeks ago 5 percent damage after 48 hours of trying to find my car email from esure we sorry you had accident we doing everything to support and help u next day can u take photos of damage no u took my car 9 weeks ago !!! Next day i told its at a scrap yard sort it out !!!!Where's my car??”

Helpful Report

Posted 11 months ago

“Avoid like the plague. No customer service only a faulty chat bot and phone robot. Frustrated to tears with them”

Helpful Report

Posted 11 months ago

“Been with them for 6 yrs now and very happy with their customer service, renewal quotes and no claims bonus”

Helpful Report

Posted 1 year ago

“Very helpful.”

Helpful Report

Posted 1 year ago

Esure is rated 3.4 based on 1,886 reviews