Esure Reviews

Name: Esure
Rating: 3.44

3.4 Rating 1,886 Reviews

61 %

of reviewers recommend Esure

Company Reviews

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3.4

Based on 1,886 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5

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Esure 1 star review on 16th September 2024

Paula

John Aitchison

Esure 1 star review on 26th January 2024

Vytas

Esure 1 star review on 16th December 2023

Anonymous

Anonymous // 01/01/2019

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“Awful management and policies. Impossible to get accurate data. The claims I have not made are fraudulent and I have been forced to cancel because of a clean history with the company. Terrible way of dealing with customers.”

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Posted 5 years ago

“I was with my boss, with a customer on the phone and one claim over a five year period is deemed an excessive amount. Never received a claim's form from them.”

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Posted 5 years ago

“Cancelled my insurance due to excessive amount of claims. Have been with them 10 years, only 1 claim two years ago. Poor customer service. No manager willing to provide any support.”

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Posted 5 years ago

“Just good on paper, when they need to take money from you. When it comes to paying out, they are a nightmare to deal with. Our house got burgled on 21/11/18- the burglars have damaged both of our front doors beyond repair. It is now 13.12.18 and Esure still have not provided any settlement to replace our doors leaving us at a high risk of being burgled again.”

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Posted 5 years ago

“Ive ad accident which wasnt my fault and they dealt with it well and said it woudnt affect my policy”

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(Car Insurance) - Posted 5 years ago

“Good on line service and value for money.”

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(Home Insurance) - Posted 5 years ago

“It was clear and easy to set things up”

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(Car Insurance) - Posted 5 years ago

“I have been with Esure from past 6 years. I called them recently to add a car as temporary cover for a week, which I have done in the past. Before like expected and a loyal customer they provided me with a cheaper quote then independent website but this time it was almost double. The reason was additional charges which nobody has mentioned before. Spoke to their Team manner and instead to resolve the matter he made it worse by saying either get it or leave it. The next day I called them to see the difference if I permantly change my car in the policy, which came to a ridiculous price difference. I asked the lady why this much, she said it's to do with the power of the new car. I told her my previous car had double power as the new 1 and was much cheaper then she suddenly changed and said I didn't said power. Instead of going ahead with the policy She start saying sorry sir I have to end this call. It's is shocking and ridiculous to see people reading text from a computer screen where they neither can help a customer or answer any query. They don't care from how long is the customer with the firm and neither respect the value of customer service. Good to know this before renewing my policy because I don't think I'll continue with such pathetic people where they don't show any respect to their valuable customers. SHAME”

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Posted 5 years ago

“The online platform was very good and their customer service people were most helpful. I would use again for sure.”

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(Car Insurance) - Posted 5 years ago

“I was with my previous provider for years and changed because esure was cheaper . I was going to make a small claim very early on into the policy because of wind damage but they made it very awkward so I left I will move on soon”

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(Home Insurance) - Posted 5 years ago

“Always very helpful and helped save me quite a bit between my vehicles . Competitive pricing and friendly staff that know what they are talking about .”

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(Car Insurance) - Posted 5 years ago

“Cannot get another policy to print with the same password or internet email. Otherwise a good provider”

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(Car Insurance) - Posted 5 years ago

“Everything”

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Posted 5 years ago

“Very good price and easy site to use”

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Posted 5 years ago

“Cheapest insurance I could get. Have not had to make a claim but they were helpful about the trip to France although I was taken aback by the cost of that”

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(Car Insurance) - Posted 5 years ago

“Excellent friendly service great for multicars and website reasonably easy to use. Great value. Impressed!”

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(Car Insurance) - Posted 5 years ago

“DO NOT, I REPEAT- DO NOT GO WITH THEM!!! I was Esure customer for 2 years. On 8th July 2018 my car was parked on a road while i was shopping and a drunk driver crushed/stopped in my car. Thankfully I was not in the car when this happened. It's been 5 and a half months since the accident and Esure hasn't closed the case yet because they haven't received money from the drunk driver's insurance! My insurance has to be renewed on 26.11.18- 4 days from today and i have signed up with a new insurance company. The new insurance company will charge me ridiculous amount on top of the original quote they gave me because according to the main insurance database i am at fault! I contacted Esure numerous times asking them to close the case because this is affecting me and i have to pay a lot more than what i am supposed to but they said they cant speed up the process and they will close the claim once they receive their money for the claim. I offered Esure to pay the extra cost to the new insurer but they refused! LET ME MENTION ONE MORE TIME THAT I HAD ABSOLUTELY NO FAULT FOR THE ACCIDENT AND I HAVE BEEN THEIR LOYAL CUSTOMER FOR 2 FULL YEARS! I will be taking this further- ombudsman and then court. I will not pay for someone else's mistakes and laziness! I have experienced a few nervous breakdowns while talking to them on the phone and i will make sure this is paid for! I will not sacrifice my health anymore for something i have 0 fault for and for organization which clearly don't care about their customers and most of their employees are too lazy to do their job properly. They love telling their customers they wouldn't be able to help! CUSTOMER SERVICE IS SOMETHING THEY KNOW NOTHING ABOUT! Horrible and dishonest! I am speechless!”

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Posted 5 years ago

“Forgot one of my Direct debit payments was due and Paul at the Manchester office was more than helpful. Still insured and great service throughout. If next years price is good will still be with them next year!”

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(Car Insurance) - Posted 5 years ago

“Very clear communication and easy online access to all documents.”

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(Car Insurance) - Posted 5 years ago

“.......”

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(Car Insurance) - Posted 5 years ago

Esure is rated 3.4 based on 1,886 reviews