Esure Reviews

Name: Esure
Rating: 3.44

3.4 Rating 1,886 Reviews

61 %

of reviewers recommend Esure

Company Reviews

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3.4

Based on 1,886 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5

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Esure 1 star review on 16th September 2024

Paula

John Aitchison

Esure 1 star review on 26th January 2024

Vytas

Esure 1 star review on 16th December 2023

Anonymous

Anonymous // 01/01/2019

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“Absolute shocker of a company, after 26 years claim free motoring had a low speed accident which was my fault took me 6 days before I could actually tell esure about it eventually going through the claims procedure even though I wasn't claiming, the lady's insurance company had to almost take esure to court to get a response from them. For a very small claim my renewal quote went up 120%!!!!!!. I got it £440 cheaper in a matter of minutes! ........ Avoid them like the plague!!!!!!”

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Posted 1 year ago

“THE WORST INSURANCE COMPANY EVER to deal with when u r in an accident and already disturbed. They make you contact the third party car dealers to get your car repaired and not even providing any courtesy car and once they did it was a manual car which I can't drive because our car is auto. They forced me to keep the manual car and advised to practice it in some parking areas so I could drive ???? Really the most ridiculous insurance you could ever come across in such times.... looking at the reviews I wish I had never been with them. Going to change them asap”

Helpful Report

Posted 1 year ago

“Another example of a good company gone bad. I'.ve been on hold for almost an hour just now because they messed up my number plate change and car shows up as uninsured. The renewal cost almost doubled for 1 of the cars on the policy for this year. Service is dreadful, I spoke with a customer service rep yesterday and she just kept laughing but she was clueless to the problem. Save your sanity and avoid at all costs”

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Posted 1 year ago

“total rubbish cant understand customer services poor service bad manners avoid at all costs get a taxi”

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Posted 1 year ago

“Absolutely horrendous. Terrible handling of a claim, you couldn’t get hold of anyone, no answer on phones or to emails. Escalated and then the manager didn’t respond. Finally offered me £50 compensation, I didn’t take that and asked for the official complaints procedure and they didn’t even send that! I have three cars insured with them and have been with them for years, first claim on any of them and it was a totally minor thing caused by someone stopping in front on purpose to get us to run into them, our car only just touched the one in front, no damage at all, we had photos to prove it!! Renewal nearly doubled despite protected no claims and clear evidence there was no damage to the other car. I will be taking all the cars elsewhere and will never use Esure again, disgraceful in every way !”

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Posted 1 year ago

“One of Esusure customer, scratch my car, in car park. Esure, put me in contact with two grarage for repair, it was quiet far from my place, i denied. I find the repair car place in my area, and Esure, don’t want to get in touch with that garage. Plus, i tried many times to call them, but no one answer. I been waiting two months, in still nothing…. 🤬”

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Posted 1 year ago

“1 star is to much absolutely disgusting company to deal with don't awnser there phone lines even when you call from 8am apparently there lines are busy. Got cut of and hung up on 2x yesterday trying to speak to someone and this morning everyone's to busy at 8am avoid this company like the plague they lie, they cheat they are absolute scumbags and I'm not even a client. Looking at what paying customers have to say they don't look after them either. I'll be reporting them to the financial ombudsman. 3 yrs I've had a car claim going on and have accepted there offer as they accepted full liability. have they paid me my compensation no. I've had to get enforcement officers involved after the car incident causing me serve mental health issues with the aggressiveness of the crash and there client its like they just want to tourment you some more amd prevent you from moving on with your life. The distress this company is continuing to cause is disgusting.If you get insurance with this company more fool you.”

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Posted 1 year ago

“"A professional company. All documentation very clear via email. Able to access my account easily and make changes if necessary.\r\n\r\nThe only thing I would say is that when I changed my car, they increased the monthly payment, which is fine but I thought the new amount was a little excessive.\r\n\r\nOtherwise very happy with this company."”

Helpful Report

(Car Insurance) - Posted 1 year ago

Thanks for leaving your feedback. Please be aware you are leaving a review for Go.Compare, and not your insurer. If there's anything else we can do to assist you further or improve our score please let us know. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Josh

Posted 1 year ago

“"Ok service. Not bad. "”

Helpful Report

(Car Insurance) - Posted 1 year ago

“Ensure DO NOT USE THIS COMPANY they are corrupt and acting fraudulently, they are putting false information on the CUE database about people's claims so prices can be increased. an absolutely disgusting company who is causing me a lot of misery”

Helpful Report

Posted 1 year ago

“Without doubt the worst insurance company we have ever dealt with!! Not only is it virtually impossible to get through on the phone, the web chat is diabolical! Three times I tried using the web chat only to be told three times no advisor was available even though I used the service within opening hours. To add insult to injury, the chat closed down each time I asked the virtual assistant a question about car claims. More than understandable why Which gave this pathetic organisation the lowest customer service score. When the accident occurred we were told Esure would not recover the car if the police instructed a company to move it. Bear in mind the car is undrivable and blocking a single lane road!!!! What idiot would think it’s okay to refuse recovery and cause mayhem on a public road?!?!?! The agent also suggested the accident would be a knock for knock even though no investigation had been undertaken and even the police officer in attendance said he could clearly identify another driver as having caused the accident!!! We then received an email saying the car was a total loss followed by another email saying the car was going to be repaired!!! Can’t then get through on the phone or web chat despite multiple attempts!!! I resort to using Twitter and the Esure representative said she would request an urgent callback from the claims department. Unsurprisingly we have received no call back. I asked the rep for details of the complaints process and department and she point blank refused to give them to me!!! She said I had to wait for the callback before making a complaint - utter rubbish as I’m more than entitled to pursue a complaint based on our experience to date. Quite clearly Twitter Debbie needs urgent training in how to provide great customer service. I will be sharing this complaint far and wide. Absolutely disgusted with the appalling service received.”

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Posted 1 year ago

“Esure we’re very good when my wife had a no fault accident but unfortunately the renewal price was ridiculously high so we cancelled auto renewal but they took the renewal price out of our account anyway and are saying we won’t get it back for 3-5 working days, no policy put in place so they effectively stole our money.”

Helpful Report

Posted 1 year ago

“I tried to correct an error made by esure on my vehicle insurance policy with regards to the 'personal details' section. Tried phoning and after a lot of questions from an automated system to confirm who I am and then waiting to be put through to customer services, I was cut off before any contact with a human. Tried making contact online through the 'live chat' system which told me I need to 'log in' even though I was already 'logged in'. The 'live chat' system is not fit for purpose as it could not understand any of the request I was making. In fact it didn't even understand when I said 'goodbye' and wanted me to repeat what I was saying. Why cant they bring back humans to answer the phone etc. It would save them from a lot of dissatisfied customers and negative reviews.”

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Posted 1 year ago

“"Very good service and very helpful and competitive price "”

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(Car Insurance) - Posted 1 year ago

“"I am insured with esure for my car but have tried in past 2 days to obtain quote for my replacement car but after logging on I am unable to progress and keeps on prompting me to talk to chat it.\r\nNot imprecations all with my simple request for change of vehicle which is imminent so may have to try someone else more user friendly "”

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(Car Insurance) - Posted 1 year ago

“Disgrace of a company. On hold for over an hour everyday with no answer. And when you get through they fob you off and then put you back on hold. I want my claim to resolved as soon as possible but they don't care. STAY AWAY FROM THIS COMPANY WHEN MY RENEWAL IS UP THEY CAN STICK IT WHERE THE SUN DONT SHINE. How can you be insured by a company you can't get hold of.”

Helpful Report

Posted 1 year ago

“The only thing good with this company is how low the prices are! Only customer services numbers are 08 which are charged. Impossible To find the phone numbers for the flex! I have to call ensure wait on hold for them ask them to transfer me and the hold time is always over an hour/2 most times Someone crashed into our car in middle of night everyone else was payed out in under 2 weeks were currently nearly on month 3 without any information about our car. They give us 5 different courtesy cars nowhere near similar to our car! We have 2L bmw large for a wheelchair we’ve been give a fiat500. Wouldn’t go with company at all. They have called us once regarding the claim and stated there machainics was being ‘lazy’ there’s also attempting to take our courtesy car off us without getting another one or receiving our pay out!”

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Posted 1 year ago

“"So easy to use even for a pensioner plainly written policies and very good competitive prices "”

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(Car Insurance) - Posted 1 year ago

“Money hungry cheats, the worst insurer I've ever dealt with! Informed me they would recalculate my premium and refund me money after my claim is closed, but now they're saying this was misinformation and that the premium is correct, although they increased my premium by 110% and a manager confirmed my premium would be calculated for sure. And the claim, 3rd party insurer accepted full responsibility in December 2021, but the claim is still open one year and four months later and esure have provided zero update regarding the claim, not even one letter sent since claim was open. I don't even know my claim number. They have also taken their time to send information to the 3rd party, with the last information requested not sent yet, although it was requested two months ago. I've never written a review in my life, but was obliged to do so, as I've never experienced this kind of service in my life and wanted others to avoid going through the same thing. Trust me when I say..avoid, avoid and avoid!!”

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Posted 1 year ago

“AVOID AT ALL COSTS. I was involved in a RTC and the customer service staff were rude and unhelpful. I didn't get the courtesy car I was entitled to because apparently "I should be driving more carefully" even though the RTC was not my fault. I have complained and complained but nobody responds. They have messed me around with paying off my car finance - I spent 86 minutes on hold to be told they sent a cheque. We are in 2023 not 1923!! Their customer service is shocking. I will never use them again and if you value your sanity and money, you wont too.”

Helpful Report

Posted 1 year ago

Esure is rated 3.4 based on 1,886 reviews