Esure Reviews

Name: Esure
Rating: 3.43

3.4 Rating 1,894 Reviews

61 %

of reviewers recommend Esure

Company Reviews

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3.4

Based on 1,894 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5

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Esure 1 star review on 25th December 2024

Anonymous

Esure 1 star review on 16th September 2024

Paula

John Aitchison

Esure 1 star review on 26th January 2024

Vytas

Anonymous

Anonymous // 01/01/2019

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“Avoid this appalling company. I paid extra on my home insurance for legal protection but, of course, as soon as I needed it, there was an exclusion even though I can find no reference to this in the policy booklet as it is probably hidden somewhere in their T&C's. They have also made it virtually impossible to contact them. They don't answer the phones, no call back facility, no live chat, no response to emails, no information on website or on online account, last time I tried I could not even access my online account - nothing works. They are cheap for a reason - they are utterly useless.”

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Posted 1 year ago

“"Esure staff are very friendly and knowledgeable about their products . They came up with the best price for the cover I required. I would recommend them."”

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(Home Insurance) - Posted 1 year ago

“"Very strange when taking monthly payments "”

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(Car Insurance) - Posted 1 year ago

Thanks for leaving your feedback. As we are a comparison site and not an insurer, we do not schedule or take any payments for your insurance policy. Please be aware you are leaving a review for Go.Compare, and not your insurer. If there's anything else we can do to assist you further or improve our score please let us know. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Caitlin

Posted 1 year ago

“"Reasonable cost of comprehensive motor insurance."”

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(Car Insurance) - Posted 1 year ago

“"Competitive rates and cover.Recommended "”

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(Car Insurance) - Posted 1 year ago

“"Try Ensure for a quote you mite be in for surprise .As at this moment in time there good insurance company for renewal as being with my previous insurance they doubled there quote which I was not impressed so I left them and got a better deal with ensure I\u2019ve been with them for two renewal now .Keep up good prices "”

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(Car Insurance) - Posted 1 year ago

“They might be cheaper than other company but think twice. Had a car accident, someone hit me from the back, they decided not to repair my car but to pay me back. I have to call them every week to send the check, they always say today or tomorrow but they never did. When they say they will call you back they won't.”

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Posted 1 year ago

“"Despite a non-auto-renewal setting a fee of over \u00a3313 was taken from myacccount for a policy I did not require "”

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(Car Insurance) - Posted 1 year ago

Hi, Thanks for leaving a review and we are very sorry that our prices were not competitive. As a comparison service we have no bearing on the price of your policy. This is determined by the insurer based on the risk presented to them such as your driving experience, vehicle details, age etc. Prices are based on real time pricing and subject to change, which means if you return at a later time to purchase the policy, the previous price is not held for you and an updated quotation will be provided. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Leah CS

Posted 1 year ago

“Absolute shocker of a company, after 26 years claim free motoring had a low speed accident which was my fault took me 6 days before I could actually tell esure about it eventually going through the claims procedure even though I wasn't claiming, the lady's insurance company had to almost take esure to court to get a response from them. For a very small claim my renewal quote went up 120%!!!!!!. I got it £440 cheaper in a matter of minutes! ........ Avoid them like the plague!!!!!!”

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Posted 1 year ago

“THE WORST INSURANCE COMPANY EVER to deal with when u r in an accident and already disturbed. They make you contact the third party car dealers to get your car repaired and not even providing any courtesy car and once they did it was a manual car which I can't drive because our car is auto. They forced me to keep the manual car and advised to practice it in some parking areas so I could drive ???? Really the most ridiculous insurance you could ever come across in such times.... looking at the reviews I wish I had never been with them. Going to change them asap”

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Posted 1 year ago

“Another example of a good company gone bad. I'.ve been on hold for almost an hour just now because they messed up my number plate change and car shows up as uninsured. The renewal cost almost doubled for 1 of the cars on the policy for this year. Service is dreadful, I spoke with a customer service rep yesterday and she just kept laughing but she was clueless to the problem. Save your sanity and avoid at all costs”

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Posted 1 year ago

“total rubbish cant understand customer services poor service bad manners avoid at all costs get a taxi”

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Posted 1 year ago

“Absolutely horrendous. Terrible handling of a claim, you couldn’t get hold of anyone, no answer on phones or to emails. Escalated and then the manager didn’t respond. Finally offered me £50 compensation, I didn’t take that and asked for the official complaints procedure and they didn’t even send that! I have three cars insured with them and have been with them for years, first claim on any of them and it was a totally minor thing caused by someone stopping in front on purpose to get us to run into them, our car only just touched the one in front, no damage at all, we had photos to prove it!! Renewal nearly doubled despite protected no claims and clear evidence there was no damage to the other car. I will be taking all the cars elsewhere and will never use Esure again, disgraceful in every way !”

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Posted 1 year ago

“One of Esusure customer, scratch my car, in car park. Esure, put me in contact with two grarage for repair, it was quiet far from my place, i denied. I find the repair car place in my area, and Esure, don’t want to get in touch with that garage. Plus, i tried many times to call them, but no one answer. I been waiting two months, in still nothing…. 🤬”

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Posted 1 year ago

“1 star is to much absolutely disgusting company to deal with don't awnser there phone lines even when you call from 8am apparently there lines are busy. Got cut of and hung up on 2x yesterday trying to speak to someone and this morning everyone's to busy at 8am avoid this company like the plague they lie, they cheat they are absolute scumbags and I'm not even a client. Looking at what paying customers have to say they don't look after them either. I'll be reporting them to the financial ombudsman. 3 yrs I've had a car claim going on and have accepted there offer as they accepted full liability. have they paid me my compensation no. I've had to get enforcement officers involved after the car incident causing me serve mental health issues with the aggressiveness of the crash and there client its like they just want to tourment you some more amd prevent you from moving on with your life. The distress this company is continuing to cause is disgusting.If you get insurance with this company more fool you.”

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Posted 1 year ago

“"A professional company. All documentation very clear via email. Able to access my account easily and make changes if necessary.\r\n\r\nThe only thing I would say is that when I changed my car, they increased the monthly payment, which is fine but I thought the new amount was a little excessive.\r\n\r\nOtherwise very happy with this company."”

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(Car Insurance) - Posted 1 year ago

Thanks for leaving your feedback. Please be aware you are leaving a review for Go.Compare, and not your insurer. If there's anything else we can do to assist you further or improve our score please let us know. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Josh

Posted 1 year ago

“"Ok service. Not bad. "”

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(Car Insurance) - Posted 1 year ago

“Ensure DO NOT USE THIS COMPANY they are corrupt and acting fraudulently, they are putting false information on the CUE database about people's claims so prices can be increased. an absolutely disgusting company who is causing me a lot of misery”

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Posted 1 year ago

“Without doubt the worst insurance company we have ever dealt with!! Not only is it virtually impossible to get through on the phone, the web chat is diabolical! Three times I tried using the web chat only to be told three times no advisor was available even though I used the service within opening hours. To add insult to injury, the chat closed down each time I asked the virtual assistant a question about car claims. More than understandable why Which gave this pathetic organisation the lowest customer service score. When the accident occurred we were told Esure would not recover the car if the police instructed a company to move it. Bear in mind the car is undrivable and blocking a single lane road!!!! What idiot would think it’s okay to refuse recovery and cause mayhem on a public road?!?!?! The agent also suggested the accident would be a knock for knock even though no investigation had been undertaken and even the police officer in attendance said he could clearly identify another driver as having caused the accident!!! We then received an email saying the car was a total loss followed by another email saying the car was going to be repaired!!! Can’t then get through on the phone or web chat despite multiple attempts!!! I resort to using Twitter and the Esure representative said she would request an urgent callback from the claims department. Unsurprisingly we have received no call back. I asked the rep for details of the complaints process and department and she point blank refused to give them to me!!! She said I had to wait for the callback before making a complaint - utter rubbish as I’m more than entitled to pursue a complaint based on our experience to date. Quite clearly Twitter Debbie needs urgent training in how to provide great customer service. I will be sharing this complaint far and wide. Absolutely disgusted with the appalling service received.”

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Posted 1 year ago

“Esure we’re very good when my wife had a no fault accident but unfortunately the renewal price was ridiculously high so we cancelled auto renewal but they took the renewal price out of our account anyway and are saying we won’t get it back for 3-5 working days, no policy put in place so they effectively stole our money.”

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Posted 1 year ago

Esure is rated 3.4 based on 1,894 reviews