Esure Reviews

Name: Esure
Rating: 3.43

3.4 Rating 1,894 Reviews

61 %

of reviewers recommend Esure

Company Reviews

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3.4

Based on 1,894 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5

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Esure 1 star review on 25th December 2024

Anonymous

Esure 1 star review on 16th September 2024

Paula

John Aitchison

Esure 1 star review on 26th January 2024

Vytas

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“"I have only been with Esure since last November 2021, so have nothing to review yet."”

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(Car Insurance) - Posted 2 years ago

“Avoid this insurer at all costs - they are dodgy as! Our BMW recently had its catalytic converter stolen. We reported this to the police, then made a claim with Esure. Having the converter removed deemed the car undrivable, therefore the car sat in its parked spot on the street until they collected it for assessment. During this time, the side of the car facing the road was not visible to us - thus any new damage there wasn't noticed. Two or three days later, when someone from ESure came to collect the car, we noticed someone had swiped it down the road-facing side. We're not sure how this happened - whether it was at the same time as the theft, or due to someone on the street subsequently sideswiping it (possible, as our street gets busy in the mornings). The police also didn't make note of this damage when they initially inspected the car following the converter theft - I'm sure they would have included this in their report if it was there (though it was late at night and it's possible they missed it). My husband reported this new damage to Esure and explained the situation. He was advised by Kieran on 4th July that this damage would be added to our claim. (Esure has have a recording of this advice.) We later received a call from ESure saying their estimated market value of our car was £2890 (!), and the cost of the repairs would be £2223. On this basis, they deemed the car a total loss. We were unsure how Esure arrived at this market valuation? Previously, they valued the car at £4853. It was in very good bodily condition: a few paint chips and scratches on trims of bumpers (all superficial), as well as a cracked panel over the front left wheel. We pressed Esure on why there was now such a dramatic reduction in our car's value?? Following that call (and because we believe they initially mistakenly deducted the cost of the catalytic converter repairs from the new car value!!!) they upped the car's market valuation to max £3800. The reason? The NEW sideswipe damage was categorised by them as PREVIOUS DAMAGE, so they therefore deducted that repair cost from the new car value! Doing this is illegal according to the financial ombudsman's website. (Also, if it was pre-existing damage as they insinuated, there was no reason for us not to report it to them beforehand as we were already covered for this kind of damage!) Second, I challenged Esure that the new valuation they'd assigned meant, as per the wording of their contract, the car was no longer a total loss (new value of £3800 vs repairs of £2200). Given I couldn't replace my car for the new market value they'd offered, I instructed them to please fix the car. Ian from the engineers team insisted that no, they weren't prepared to do this, because Esure had already decided the car was a total loss based on the first valuation! He also insisted that Esure had behaved legally... Come on guys - you don't have a leg to stand on here. Both your policy wording, as well as voice recordings between Kieran and my husband on 4/7 will attest to this. This case will be a no-brainer for the ombudsman. Will update gere again as this case goes forward. TL;DR: AVOID AVOID AVOID, this insurer is shonky as hell. Zero stars if I could.”

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Posted 2 years ago

“"No problems easy set up great price."”

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(Car Insurance) - Posted 2 years ago

“I had my catalytic converter stolen this morning. My initial contact with esure was a little unsettling, but the problem was quickly and professionally sorted out and I’m really pleased with the service so far.”

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Posted 2 years ago

“Esure provide no way to stop their cheeky autonewal. Phoned help line, after 30 mins cut off.”

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Posted 2 years ago

“"No problems. Info not too much in gobbledegook! Unless the premium goes up a lot I shall renew as changing insurers is a p in the a for someone my age!"”

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(Car Insurance) - Posted 2 years ago

“"My particular claim has been a breeze so far as it was a non fault claim. I now just need to find out if all costs were recovered as I had to declare this when recently renewing my motorcycle insurance. "”

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(Car Insurance) - Posted 2 years ago

“"what can i say, not alot because everything is on line nowadays, have not had any communication. "”

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(Car Insurance) - Posted 2 years ago

“Great to deal with and great competitive prices”

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Posted 2 years ago

“"Excellent customer service "”

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(Car Insurance) - Posted 2 years ago

“"Excellent service from Esure always got back to emails explained everything to us went over and above on our claim taking the stress from us thank you Esure and your employees"”

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(Car Insurance) - Posted 2 years ago

“"All my questions answerd, honest professional and informative.Fist rate service.\ud83d\ude4f"”

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(Car Insurance) - Posted 2 years ago

“"I had a claim this year ,I collided with a deer the claim was dealt with quickly and easily, "”

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(Car Insurance) - Posted 2 years ago

“I had car insurance from them for 2 years. Excellent service”

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Posted 2 years ago

“Very quickly and polite to help me after a car incident”

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Posted 2 years ago

“In a major crash 10 weeks ago was offerred medical help by esure and specifically Physio for my multiple injuries. These were acknowledged in the medical report their doctor who examined me and after 5 week they are now saying they are not going to give me physio and have withdrawn from dealing with me. Not sut sure what that means legally but they are clearly panicking and are worried about spending any money. They wont speak to me they have just left me injured and dont care. Tell you one thing then walk away Can you afford to be off your work without any money coming in. Thats what ESURe do to you. Can you afford to deal with ESURE? LIARS CHEATS COWARDS never heard of anything like it but look at the reviews on Trustpilot and Smartmoney people the reviews are frightening. Now pursuing the driver who hit me through the local sheriff court system. I thought that was why you had insurance Avoid Esure at all costs because it may make you very poor”

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Posted 2 years ago

“The worst company i had an accident in late march. I have had no one contact me. O support. The accident was not my fault my car as if yet not been fixed as the engineer has given me a wrong quote for cash settlement. I have taken legal advise for breach of contract. I have made amples of calls and emails the worst insurance ever”

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Posted 2 years ago

“ZERO CUSTOMER SERVICE I was injured by a Esure customer and Esure called me at home and admitted full liability the same day. I was hit at 50mph.They agreed to fix my car 10 weeks ago and its still not fixed. More importantly and despite their medico expert putting in a report that i need physio to 11 injuries. But still they have not sent me for physio. I phone very day and ask for someone to help me and they say that person isnt in or has logged out. I was told by Simon Marsh that they had a panel of hospitals and physios which i could access once i was examined by their medical expert. That was 5 weeks ago and they have delayed in helping me This is shambolic they just keep ignoring you and hope you will go away they are burying their head in the sand. They have left me no option other than to take the person who smashed into me to court. I feel sorry for the driver but his insurance company will not speak to me and he is now going to court unless hes got a lot of money to pay me off he has made a big mistake dealing with esure it could cost him the ability to get a loan or mortgage in future and he is only 17. Look at Esure company trading very worrying Avoid Esure at all costs it is not good for your financial physical or mental health Scott Friery”

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Posted 2 years ago

“Very good online portal. Only issue as with many, is that you have to call to cancel insurance renewal.”

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Posted 2 years ago

“Called today 4th day in a row and got michelle from a different department? How many people have they got answering the phone if i get the same person 4 days in a row. Deeply worrying. I asked for Charlene who is my file handler iv spoken to her once. Michelle took pity on me and had emailed her and she had said and i quote "she has withdrawn her services" so it would appear this poor girl has been getting so much hassle she has chucked it. Sad as this may be i now dont have anyone dealing with my claim. Despite being hit by a 17 year old who had run through a red light light and then gone down a one way system the wrong way and hit me at50mph. Im lucky to be alive. Their medical man has told me to get physio on my multiple injuries but no information of where and when. Does anyone know anybody in Esure and can they find out for me. This lot are a total shambles. They have had my car for nearly 10 weeks still not fixed dont understand that because its costing them a fortune, i would have thought a company that watch every penny that they woudnt be allowing that. Despite clearly being a victim here and they have taken full liability. I cant get through to anyone except Michelle, as nice as she is, she cant help me. My serious advice to anyone here is to not deal with Esure because if your giving them money they ask you to give a positive review but the non invited factual reviews from people like me show the reality. If you get involved in any kind of claim you cannot get anyone specifically. I have phoned them more than 50 times and Michelle who can help me is the only person i have been able to speak to more than once and that by accident. They throw a whole load of names at you who clearly dont exist. I had a file handler called Simon Marsh and he has phoned me once i have phoned what he told me was his direct number more than 50 times Ponzi Scheme Scott Friery”

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Posted 2 years ago

Esure is rated 3.4 based on 1,894 reviews