Esure Reviews

Name: Esure
Rating: 3.44

3.4 Rating 1,886 Reviews

61 %

of reviewers recommend Esure

Company Reviews

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Metrics

3.4

Based on 1,886 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5

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Esure 1 star review on 16th September 2024

Paula

John Aitchison

Esure 1 star review on 26th January 2024

Vytas

Esure 1 star review on 16th December 2023

Anonymous

Anonymous // 01/01/2019

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“Great for me at age 55 but very expensive when I tried to add my daughter, aged 21”

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(Car Insurance) - Posted 6 years ago

“Esure is honestly the worst company ive ever had the dis- pleasure of dealing with. Call centre staff, total attitude from start to finish ! (Glasgow).. will never be a customer. Esure does not make glasgow .. 😞”

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Posted 6 years ago

“You are allowed by law your own choice of repairer in the case of bodywork repair. esure, however, penalize you if you choose differently from their choice, even when the body repairer is the recommended choice of the maker of the car. They are trying to force you into accepting their choice of repairer. This is against the spirit of the law and in my view is unethical.”

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(Car Insurance) - Posted 6 years ago

“Professional, efficient, clear and well organised online application.”

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(Car Insurance) - Posted 6 years ago

“Trustpilot reviews Categories My Reviews My Settings Help LOG OUT Alternate Text Adam Fairnight GB Install App For companies Your review counts! You reviewed esure Adam Fairnight Adam Fairnight 2 reviews Star 1 Star 2 Star 3 Star 4 Star 5 Published 2 seconds ago My honest opinion of this company is… My honest opinion of this company is that it just couldn't be any worse even if they tried I don't know where they get their customer services representatives from but they have the worst skills I've ever come across they do absolutely nothing to help you I had a car claim with these people and you look making over 200 phone calls myself they made one they sent one email They undervalued my car”

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Posted 6 years ago

“I unfortunately had to make a claim on my esure motor policy. i would just like to say it was dealt with extreme efficiency and with the utmost courtesy by the esure team. Thank you.”

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(Car Insurance) - Posted 6 years ago

“For customer service lady Hayley, I give 5 stars. I changed my car and therefore my insurance, she matched my compare the market quote, explained everything, called me back when my phone died so I didn't have to go through everything again, lovely, lovely lady 😊”

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Posted 6 years ago

“Very quick and easy! Good value too!”

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(Car Insurance) - Posted 6 years ago

“Change due date. I tried to change my direct debt date from 28th to 1st of each month. For Esure this seems to be a challenge while collecting two payments in 24 hours. Moreover, I give the company at least three weeks notice. It’s fair to say I won’t be taking out another policy with Esure”

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Posted 6 years ago

“Yes he was very good and explained things,”

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(Car Insurance) - Posted 6 years ago

“All insurance companies are fantastic when you don’t need them for anything but a quote. It’s when you claim they differ. Fortunately I haven’t needed to for 13 years”

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(Car Insurance) - Posted 6 years ago

“Good to do business with”

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(Car Insurance) - Posted 6 years ago

“No more when l renew”

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(Car Insurance) - Posted 6 years ago

“A little expensive compared to other companies”

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(Car Insurance) - Posted 6 years ago

“My car was vandalised even stated by police, yet esure refused this and would only pay for one side of car to be fixed that was done by a vehicle not a person! Yet police stated all damage was done by a person, esure exact words was that's or decision and there is nothing more to say! Absolute disgrace and I feel they robbed me”

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(Car Insurance) - Posted 6 years ago

“After months of phone calls and leaving reviews about my treatment at Esure they have now sent me a letter cancelling my insurance, it’s ok for there pit bulls to argue but when you start with them they spit the dummy out and cancel your insurance, now I’m out of pocket by £3000 + my car still needs to be fixed I’m £300 down on my exes new insurance of £400 to fix the car wing mirrors and amp the garage blew with a power surge £1300 loss of no claims even tho they had the dash cam footage and all the info the same day as the accident, the worst company I have ever had as a insurance company, don’t think that paying less for insurance helps you, yes get a good deal but make sure that they check everything is working in your car before you leave at a garage to be fixed by your insurance,”

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Posted 6 years ago

“was with shelias wheels didnt realise its esure in disguise!! when you claim it goes through esure not shelias wheels. over 16 hours in 4 days and over 200 phone calls made and recieved regarding a claim. im not at fault. esure do nothing but said and i quote "had i paid the £30 optional extra for legal cover they would have done it all and i would recieve 199% of my personal injury claim and wold just pay my excess which is £100". these people have no customer service they treat you like dirt get you to do everything. the courtesy car is a ford ka that you cant ve if the car is written off only if its being repaired i had to rent a car and have it delivered from 50 miles away to ensure it was the same car as i had had so i can try to claim against insurance. i wouldnt trust esure to insure a bowl of snot!!”

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Posted 6 years ago

“Excelent company. Great service.”

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(Car Insurance) - Posted 6 years ago

“Up to now everything is good. The proof of the pudding is if I have an accident and by how much they are going to put up the premium on renewal!”

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(Car Insurance) - Posted 6 years ago

“I took out cover with Esure because, they offered the services I required at the cheapest price. So far I haven't had to use them so I really don't know if they are as good as they say they are. On the up side, I haven't heard anyone say anything thing bad about the company either. So pay their over inflated prices and keep your fingers crossed they will deliver if and when you need them. Good Luck.”

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(Car Insurance) - Posted 6 years ago

Esure is rated 3.4 based on 1,886 reviews