Esure Reviews

Name: Esure
Rating: 3.43

3.4 Rating 1,894 Reviews

61 %

of reviewers recommend Esure

Company Reviews

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Metrics

3.4

Based on 1,894 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5

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Esure 1 star review on 25th December 2024

Anonymous

Esure 1 star review on 16th September 2024

Paula

John Aitchison

Esure 1 star review on 26th January 2024

Vytas

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst company ever had dealings with.charged premium rate to call customer services passed from one dept to next still without resolving issue. This company's behaviour when things go wrong is disgrace.I implore anyone reading this not to take out products with this company. I have more faith in Arthur daily's clam Insurance policy !”

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Posted 5 years ago

“My car was damaged by a driver covered by esure, in good faith I agreed to Esure to repairing the car, they did not repair it as the electronic tailgate fails to work. They are now saying that was pre-existing (basically calling me a liar) even though I have diagnostics from an official Audi dealer. If someone drives into you insured by Esure, PLEASE use your own insurance provider for the repair, otherwise it may cause you considerable distress.”

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Posted 5 years ago

“Esure are a pleasure to deal with you get through quite quickly on the phone compared to other companies keeping you waiting ages on phone. Quite simply a pleasure to deal with would highly recommend them.”

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(Car Insurance) - Posted 5 years ago

“Poor service overall”

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(Car Insurance) - Posted 5 years ago

“I cannot speak highly enough about Esure. I had my car stolen recently and it was a very distressing time. Everyone I spoke to at Esure were sympathetic and took the time to listen to me. They made me feel like a person and not a policy number. Everyone was polite and they gave me clear information on what I needed to do. Thank you esure for making a very bad situation into a much better one. I would highly recommend using this company.”

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Posted 5 years ago

“The polisy has everything I need for my driving requirements and over £150 cheaper than my previous insurer”

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(Car Insurance) - Posted 5 years ago

“no problems”

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(Car Insurance) - Posted 5 years ago

“Customer service is absolutely discusting, cancelled my policy for absolutely no reason at all, do not speak to nafeesa because she is the most unhelpful person and just sticks to the guide lines of let f***k everybody over, AVOID AVOID AVOID ESURE, dont even consider them !!!!”

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Posted 5 years ago

“Quick easy and best price by several hundred pounds! Quick simple and easy to navigate account area online”

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Posted 5 years ago

“Excellent customer service”

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Posted 5 years ago

“Excellent customer service.”

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Posted 5 years ago

“Terrible company if you've had an accident (check their bad reviews on Trustpilot) I would not recommend Esure in any way. Their processes are shocking. Obviously it's not every day you're involved in a car accident so it would be helpful if the company kept you up to date with what's happening. In the 4 weeks since someone went through a red light and smashed into my car, I have been contacted by Esure once. When I've phoned them for an update, they just tell me they're waiting to hear from the other insurance company. I asked today if they could chase them up and I was told it could take up to 6 months to resolve. Obviously the words proactive and customer service don't mean much to Esure!”

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Posted 5 years ago

“I was hit in an accident and esure left me in limbo for several months and then finally passed me over to a solicitor who also left me without any update of information on the accident. Very poor in keeping me informed and updated, wouldn't advise using this company very very poor customer care skills.”

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(Car Insurance) - Posted 5 years ago

“Car was stolen. Stressful time. Esure claims investigator was very polite and helpfull. Dealt with my claim quickly and no hassle.”

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Posted 5 years ago

“Adequate for. My needs”

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(Home Insurance) - Posted 5 years ago

“The most helpful and easily accessible insurance company I have ever used. Nothing is too much, not too long in telephone queues and no apparent desire to overcharge or add costs. I hope that ensure come top of my comparison when I renew.”

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(Car Insurance) - Posted 5 years ago

“I have used Esure before and would use them again.”

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(Car Insurance) - Posted 5 years ago

“The police took my car as they said it was not insured! Had to pay £150 to get my car from compound! Only to be reimbursed 3weeks later!! Put extra car on insurance and they have taken more money than should!!! Never again”

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(Car Insurance) - Posted 5 years ago

“Long story short they cancelled my insurance the same day because the logbook wasn’t in my name .... I was honest enough too tell them I was awaiting the logbook which I received the next day an absolute joke of a company . I have rung them 4 times too get my refund too be told we’ve done it you’ll receive in 5-7 working days are you joking I need too insure my car elsewhere but have too wait for the money too hit my account too say I’m angry wouldn’t even cut it . Worst insurance company ever quick too take but not so quick too give back . All of this because I didn’t have the paper logbook !!!!! . It wasn’t in my name according to them there a low risk company. I was insuring a polo for god sake not a Porsche !!!!!”

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Posted 5 years ago

“Had a great year with ESure have absolutely no complaints. Would definitely return if the price was right !”

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Posted 5 years ago

Esure is rated 3.4 based on 1,894 reviews