Esure Reviews

Name: Esure
Rating: 3.44

3.4 Rating 1,886 Reviews

61 %

of reviewers recommend Esure

Company Reviews

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3.4

Based on 1,886 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5

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Esure 1 star review on 16th September 2024

Paula

John Aitchison

Esure 1 star review on 26th January 2024

Vytas

Esure 1 star review on 16th December 2023

Anonymous

Anonymous // 01/01/2019

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“Excellent customer service”

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Posted 5 years ago

“Excellent customer service.”

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Posted 5 years ago

“Terrible company if you've had an accident (check their bad reviews on Trustpilot) I would not recommend Esure in any way. Their processes are shocking. Obviously it's not every day you're involved in a car accident so it would be helpful if the company kept you up to date with what's happening. In the 4 weeks since someone went through a red light and smashed into my car, I have been contacted by Esure once. When I've phoned them for an update, they just tell me they're waiting to hear from the other insurance company. I asked today if they could chase them up and I was told it could take up to 6 months to resolve. Obviously the words proactive and customer service don't mean much to Esure!”

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Posted 5 years ago

“I was hit in an accident and esure left me in limbo for several months and then finally passed me over to a solicitor who also left me without any update of information on the accident. Very poor in keeping me informed and updated, wouldn't advise using this company very very poor customer care skills.”

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(Car Insurance) - Posted 5 years ago

“Car was stolen. Stressful time. Esure claims investigator was very polite and helpfull. Dealt with my claim quickly and no hassle.”

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Posted 5 years ago

“Adequate for. My needs”

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(Home Insurance) - Posted 5 years ago

“The most helpful and easily accessible insurance company I have ever used. Nothing is too much, not too long in telephone queues and no apparent desire to overcharge or add costs. I hope that ensure come top of my comparison when I renew.”

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(Car Insurance) - Posted 5 years ago

“I have used Esure before and would use them again.”

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(Car Insurance) - Posted 5 years ago

“The police took my car as they said it was not insured! Had to pay £150 to get my car from compound! Only to be reimbursed 3weeks later!! Put extra car on insurance and they have taken more money than should!!! Never again”

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(Car Insurance) - Posted 5 years ago

“Long story short they cancelled my insurance the same day because the logbook wasn’t in my name .... I was honest enough too tell them I was awaiting the logbook which I received the next day an absolute joke of a company . I have rung them 4 times too get my refund too be told we’ve done it you’ll receive in 5-7 working days are you joking I need too insure my car elsewhere but have too wait for the money too hit my account too say I’m angry wouldn’t even cut it . Worst insurance company ever quick too take but not so quick too give back . All of this because I didn’t have the paper logbook !!!!! . It wasn’t in my name according to them there a low risk company. I was insuring a polo for god sake not a Porsche !!!!!”

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Posted 5 years ago

“Had a great year with ESure have absolutely no complaints. Would definitely return if the price was right !”

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Posted 5 years ago

“Easy chip fast great company”

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(Car Insurance) - Posted 5 years ago

“Really helpful man i spoke to. As it was a renewal, it was so straight forward to complete. I love that my quote was even cheaper than i originally thought, so took out the £39.99 additional package.”

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Posted 5 years ago

“I was originally VERY happy with esure until a scammer tried to claim on my insurance... I told them that it wasn’t true and I was happy to allow a car specialist analyser to come out and inspect my car as there was no damage to my car at all (because the accident didn’t occur and I had video footage to prove it). Although esure still decided to pay the claimer against my will without sending me any correspondence about it. The only time I found out was when my renewal was due and they’d put it up over £3000 and I’d lost all my no claims bonus!! When I rung to find out ‘why’, I was told that.... “well it wasn’t a lot to pay out so it was just easier to pay them off instead of taking them to court!! This affected my insurance drastically but esure didn’t give a monkeys.... so after years of being a loyal customer with them I left, and have never looked back. AVOID THIS COMPANY!!”

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Posted 5 years ago

“very poor service only online cant talk to real people when you need to”

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(Home Insurance) - Posted 5 years ago

“Nice ,easy quality cheap”

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Posted 5 years ago

“Got the best deal for my car insurance.”

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Posted 5 years ago

“Emailing them didn’t give a response you have to ring them. I wasn’t too pleased about this.”

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(Car Insurance) - Posted 5 years ago

“Great verry good”

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(Car Insurance) - Posted 5 years ago

“straight forward”

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(Car Insurance) - Posted 5 years ago

Esure is rated 3.4 based on 1,886 reviews