Esure Reviews

Name: Esure
Rating: 3.43

3.4 Rating 1,894 Reviews

61 %

of reviewers recommend Esure

Company Reviews

Questions

Metrics

3.4

Based on 1,894 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5

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Esure 1 star review on 25th December 2024

Anonymous

Esure 1 star review on 16th September 2024

Paula

John Aitchison

Esure 1 star review on 26th January 2024

Vytas

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They made it very easy and I was covered within minutes.”

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Posted 4 years ago

“Had to ring customer services and they were very helpful”

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(Car Insurance) - Posted 4 years ago

“Cheap and helpful insurance, everything I need for half of what I was paying”

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(Car Insurance) - Posted 4 years ago

“Absolute garbage they cancelled my policy without informing me which meant I was driving without insurance”

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(Car Insurance) - Posted 4 years ago

“Great insurer stayed wirh them for the last 4 years since we moved to a new house however, even without NBC, the premium just jumped year on. Searched at comparison and despite initial phone call with Esure who did reduce the premium by £20, the comparison website deal saved me by £80.”

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Posted 4 years ago

“Iv been with ensure for a few cars Iv had and only recently cancelled due to health, but I will definitely be using them soon as I'm back able to drive. They have always been fair and quick no messing because I hate chatting on the phone and doing stuff like this at the best of times. So if I can do it anyone can.”

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(Car Insurance) - Posted 4 years ago

“ESURE car insurance nice co. And customer service also good and helpful, very polite talk to me.”

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(Car Insurance) - Posted 4 years ago

“They were very helpful and understanding they do everything they can to help you I would recommend esure to anyone thank you”

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(Car Insurance) - Posted 4 years ago

“One of the reasons I went with them was the provision of a courtesy car while mine was being fixed. My car was damaged (not my fault) last week. It took 5 working days for them to decide to fix it at all and then a further few days for parts to come onsite. I understand these things take time yet I was not provided a courtesy car until after my car was on site with them. This was more than 11 days (two weekends) since I first contacted them. To add to this, Covid-19 is still a thing, I am a key worker and people are being encouraged to not use public transport.”

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Posted 4 years ago

“I have been with them 5 years. Car insurance. No claims, accident nothing. I have notice from year 1 to 2 there was decrease in price. form yer 2 top 3 as well, but then 3 years i wasn't looking as it was on automatic renew and i have notice premium went up, and it is significant amount of money. enough tell i have been quoted less than half with other insurance company. So not recommended at all. They not Honest company treating customers like stupid cows. Hope they will go down asap”

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Posted 4 years ago

“We are very happy with this”

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(Car Insurance) - Posted 4 years ago

“Called 27th June - Hanging on the phone for over 35mins and still no answer. Other insurance companies can answer the phone during CV10 within mins so no excuse. Regretting being a valued customer - avoid !”

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Posted 4 years ago

“Expensive and unhelpful .”

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(Home Insurance) - Posted 4 years ago

“Easy to swap with go compare. Never take your renewal always look around and go compare provide lots of options and also the 250 excess cover was an added bonus”

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(Car Insurance) - Posted 4 years ago

“Perfect”

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(Car Insurance) - Posted 4 years ago

“Claim is still on going from January even though the other driver admitted liability. Disgrace”

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(Car Insurance) - Posted 4 years ago

“clear comunication for renewal time, and open to negotiation once other quotes were acquired.”

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Posted 4 years ago

“Great company with no hassle straight forward and so cheap and easy to use Carol winn”

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(Car Insurance) - Posted 4 years ago

“Good insurance company”

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(Car Insurance) - Posted 4 years ago

“a very helpful company i will use again 5 star”

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(Car Insurance) - Posted 4 years ago

Esure is rated 3.4 based on 1,894 reviews