Esure Reviews

Name: Esure
Rating: 3.44

3.4 Rating 1,886 Reviews

61 %

of reviewers recommend Esure

Company Reviews

Questions

Metrics

3.4

Based on 1,886 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5

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Esure 1 star review on 16th September 2024

Paula

John Aitchison

Esure 1 star review on 26th January 2024

Vytas

Esure 1 star review on 16th December 2023

Anonymous

Anonymous // 01/01/2019

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“Brilliant”

Helpful Report

(Car Insurance) - Posted 3 years ago

“AVOID THIS COMPANY AT ALL COSTS AVOID THIS COMPANY AT ALL COSTS AVOID THIS COMPANY AT ALL COSTS A drunk driver smashed into my vehicle she was arrested for drink driving and admitted full liability to hitting my car. I reported this to acorn insurance my insurance company and I was told To call ESURE the drunk drivers insurance company ... I called esure they collected my car and they have had my car for almost 2 weeks esure then came back to me and said they can’t offer me any service as their policy holder was drunk and breached her insurance policy they told me no work had been done on my car and that I had to deal with acorn insurance.... no one from esure contacted me at all the first I knew about this was when enterprise the courtesy car company contacted me Friday afternoon stating esure was not going to pay for the hire anymore and I was going to be left without a car after more than 4 hours and speaking with 8 different people who couldn’t help me I finally got a call from Catherine who was dealing with my claim she apologised and said she was meant to call me but she was waiting to hear from other departments she stated she was new to the role and she was told that even as it was a drunk driver she was told they could still repair my car but she had been miss informed and that they should not have offered to fix my car and I needed to go through my insurance company they did allow me to keep the hire car until Monday as I have vulnerable parents what a mess they said they are not refusing to fix the car but the car would be returned to me and then my insurance company have to deal with them very very poor customer service and I think your staff need to be trained to a high standard not to make these mistakes and cause unnecessary stress to people I have been left with no option but to take this further to the auto motor ombudsman”

Helpful Report

Posted 4 years ago

“no fuss very helpful attentive to my needs highly recommend”

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(Home Insurance) - Posted 4 years ago

“Great company always sorted me out”

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(Car Insurance) - Posted 4 years ago

“Always impressed with Go Compare & their recommended companies. Esure were very efficient to deal with.”

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(Car Insurance) - Posted 4 years ago

“Never claimed on insurance they are always competitive and easy to use website”

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(Home Insurance) - Posted 4 years ago

“I have not had any reason to call them about anything , I am clean.”

Helpful Report

(Car Insurance) - Posted 4 years ago

“All aspects of the team at esure were fab! Can’t praise them enough”

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(Car Insurance) - Posted 4 years ago

“Bad customer service lack of empathy during COVID-19. I would not advise anyone to insure with them.”

Helpful Report

Posted 4 years ago

“Rubbish company, guys stay away from this robbers and thieves please i warn you. They fu.k up my life because of nothing, they are the worst company every been made, stay away guys trust me stay away from this company. Rubbish rubbish , the God gonna punish this idiotts because they play with the people i was put in very bad situation because of them. Dont ever ever insure with them Guys trust me NEVER”

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Posted 4 years ago

“Very bad service, there advisors during a claim are rude and don’t care one bit. Awful avoid at all cost”

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Posted 4 years ago

“very helpful team fully recommend this insurance company.”

Helpful Report

(Car Insurance) - Posted 4 years ago

“Very helpful,all sorted out quickly, and with a pleasant manner,Thanks.”

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(Car Insurance) - Posted 4 years ago

“Not happy with the price compared to other companies and was ripped off from day 1... Cancelled policy due to how expensive and added fees... Not Happy at all..”

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Posted 4 years ago

“Bad service”

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Posted 4 years ago

“got my car back without being fixed, and paying the excess.”

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Posted 4 years ago

“my car came back without being fixed, after 2 weeks of waiting.”

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Posted 4 years ago

“Very happy in which things were explained easy to understand”

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(Car Insurance) - Posted 4 years ago

“Easy to follow.”

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(Car Insurance) - Posted 4 years ago

“Got this insurance company as my car insurers for 2019/2020 through confused.com. I had a comprehensive car insurance with them and the staff was very helpful and reassuring.”

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Posted 4 years ago

Esure is rated 3.4 based on 1,886 reviews