Esure Reviews

Name: Esure
Rating: 3.43

3.4 Rating 1,894 Reviews

61 %

of reviewers recommend Esure

Company Reviews

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Metrics

3.4

Based on 1,894 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5

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Esure 1 star review on 25th December 2024

Anonymous

Esure 1 star review on 16th September 2024

Paula

John Aitchison

Esure 1 star review on 26th January 2024

Vytas

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“web site not easy to find what i wanted at the time. webpages always un desirable limited in options.”

Helpful Report

(Car Insurance) - Posted 4 years ago

“The real thieves of the planet! These absolute crooked sons of Sheila's (esure/Sheila's wheels) have just racked in a BMWe90 msport 2owners fsh+more they owe, after waiting 2 weeks without any curtsey car having been fed total lies! Comes to the nitty gritty they tell me ownership of a named driver is the reason having already occurred other damages then now as the payout is heavier for them its too much of an issue. COMPLETELY RIPPED OFF. COMPLAINT OPENED. NAMES NOT MENTIONED!!!!!!!!”

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Posted 4 years ago

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Posted 4 years ago

“Nice and easy and quick”

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(Car Insurance) - Posted 4 years ago

“Super insurance”

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(Car Insurance) - Posted 4 years ago

“esure never sent me a renewal quote and when I checked it had gone up quite a lot. I changed my vehicle but it was a like for like car. I have found quotes that are a lot lot cheaper for the same policy but they refused to price match. Cancelled policy but still being charged £60 to do so. Will not be recommending Esure to any body else.”

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Posted 4 years ago

“I just can't understand why I get charged to cancel a policy when all I did was change my car The policy should have gone down because its a smaller car not up, I'm certainly not impressed with ensure.”

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(Car Insurance) - Posted 4 years ago

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(Car Insurance) - Posted 4 years ago

“they have been very good at helping me with the claim”

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(Car Insurance) - Posted 4 years ago

“Brilliant”

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(Car Insurance) - Posted 4 years ago

“AVOID THIS COMPANY AT ALL COSTS AVOID THIS COMPANY AT ALL COSTS AVOID THIS COMPANY AT ALL COSTS A drunk driver smashed into my vehicle she was arrested for drink driving and admitted full liability to hitting my car. I reported this to acorn insurance my insurance company and I was told To call ESURE the drunk drivers insurance company ... I called esure they collected my car and they have had my car for almost 2 weeks esure then came back to me and said they can’t offer me any service as their policy holder was drunk and breached her insurance policy they told me no work had been done on my car and that I had to deal with acorn insurance.... no one from esure contacted me at all the first I knew about this was when enterprise the courtesy car company contacted me Friday afternoon stating esure was not going to pay for the hire anymore and I was going to be left without a car after more than 4 hours and speaking with 8 different people who couldn’t help me I finally got a call from Catherine who was dealing with my claim she apologised and said she was meant to call me but she was waiting to hear from other departments she stated she was new to the role and she was told that even as it was a drunk driver she was told they could still repair my car but she had been miss informed and that they should not have offered to fix my car and I needed to go through my insurance company they did allow me to keep the hire car until Monday as I have vulnerable parents what a mess they said they are not refusing to fix the car but the car would be returned to me and then my insurance company have to deal with them very very poor customer service and I think your staff need to be trained to a high standard not to make these mistakes and cause unnecessary stress to people I have been left with no option but to take this further to the auto motor ombudsman”

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Posted 4 years ago

“no fuss very helpful attentive to my needs highly recommend”

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(Home Insurance) - Posted 4 years ago

“Great company always sorted me out”

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(Car Insurance) - Posted 4 years ago

“Always impressed with Go Compare & their recommended companies. Esure were very efficient to deal with.”

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(Car Insurance) - Posted 4 years ago

“Never claimed on insurance they are always competitive and easy to use website”

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(Home Insurance) - Posted 4 years ago

“I have not had any reason to call them about anything , I am clean.”

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(Car Insurance) - Posted 4 years ago

“All aspects of the team at esure were fab! Can’t praise them enough”

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(Car Insurance) - Posted 4 years ago

“Bad customer service lack of empathy during COVID-19. I would not advise anyone to insure with them.”

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Posted 4 years ago

“Rubbish company, guys stay away from this robbers and thieves please i warn you. They fu.k up my life because of nothing, they are the worst company every been made, stay away guys trust me stay away from this company. Rubbish rubbish , the God gonna punish this idiotts because they play with the people i was put in very bad situation because of them. Dont ever ever insure with them Guys trust me NEVER”

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Posted 4 years ago

“Very bad service, there advisors during a claim are rude and don’t care one bit. Awful avoid at all cost”

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Posted 4 years ago

Esure is rated 3.4 based on 1,894 reviews