Esure Reviews

Name: Esure
Rating: 3.42

3.4 Rating 1,909 Reviews

61 %

of reviewers recommend Esure

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3.4

Based on 1,909 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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Esure 1 star review on 25th December 2024

Anonymous

Esure 1 star review on 16th September 2024

Paula

John Aitchison

Esure 1 star review on 26th January 2024

Vytas

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Made me feel really bad about a no fault claim, like it was my fault. They sent my car to the worst garage ever with the worst reviews. My car had a genuine manufacture wing mirror on which got smashed in crash, the garage fitted a cheap aftermarket one that didnt even fit. Car came back two tone colour after a respray of damaged areas bumper was quarter sprayed instead of fully done so showed up like a sore thumb. interior door panel was hanging off, car was full of dust from powder coating. Then a engineer from esure tried to tell me the damage to tailgate wasnt caused by crash it was. customer service were shocking they just didnt care. It was as though they were the opposition. I am there customer and they made me feel I wasnt important. I will not be renewing with esure and hope nobody else has a terrible experience like me. Pay the extra and get a proper insurance company to look after like you deserve.”

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Posted 5 years ago

“Esure have been disputing my headlight claim for nearly 3 weeks despite the fact that the garage have confirmed the damage is eligible and that the electrics could blow if rain water gets inside. I have called esure 9 times and spent 3.4hours on the phone. Each agent fails to leave informative notes on there system. Each time I called I have to go through all details again. I will never insure any of my cars with this company again. My complaint is going to the ombudsman.”

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Posted 5 years ago

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Posted 5 years ago

“I was involved in a rtc 4 days ago am fully comp have hire car add on and every extra you can have. Ive made over 25 telephone calls to be lied to accused of lying and am still with no vehicle. Ihave never been treated like this before and will be changing my insurance company as I would never reccommend anyone to use esure bloody discraeful service and just total lie after lie”

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Posted 5 years ago

“Esure insurance is not a good service provider. You might be paying a 13 month policy instead of 12 months.”

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Posted 5 years ago

“Mr father was sent to one of your repair centres Jesty in Christchurch , took 15 minutes to park . When we got in only to find nobody in reception . When someone came through said won't be a moment . Was sitting down when the lady jumped up and said god he nearly hit my car and walked out of reception and watched another customer park his car . Then came in out of breath and said golly that was close . Not a good start , then i think Gary came out and introduced himself and was very pleasant and explained the damage which is fine happy with that . But still waiting for the quote which was 3 weeks ago . Due to this fact and the trouble i had parking we will use another repair centre .”

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Posted 5 years ago

“Worst insurance company Iv felt with!!!! Don’t ever take home insurance with these guys!!!! Nothing is covered. They are terrible to deal with!!!!”

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Posted 5 years ago

“had an accident in January 2018 and it wasn't my fault. My car insurance went up to £350 from £80. I was living on a food bank for a long time. The company said I will get a refund once they will claim through the other side of the party who admits it was their fault. I still haven't got my refund and no one is taking any responsibility when I call the Esure insurance. From last 4 months, they droped my Insurance but still, I am paying around £115 and no luck on my refund.”

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Posted 5 years ago

“Told me that they approved my car repairs then a week later I phoned them go get a update they said the car was a total loss. Then under valued my car by £4,500 Will never use again.”

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Posted 5 years ago

“£70 charge for cancelling insurance!!! Cancelled as no longer need second car and got charged £70 which took over half of the pro rata amount I should have got back - shocking.”

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Posted 5 years ago

“Very bad experience whith esure ! Be aware when u apply online they give y a coute dont add second driver ,increase the price from £40 to £170 !!! Customer advise are very bad !!!!! I cancelled my car insurance whith them!”

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Posted 5 years ago

“Moved from busy town centre apartment where parking was in an open car park unlocked to a quiet rural cul-de-sac with a garage and driveway and my insurance was increased by £68! Apparently the town centre is less risky than the countryside and garage parking. Have got quotes from other companies and some are nearly half now ive moved! Horrible to deal with, can't wait for my policy to end. Absolutely awful company. Avoid!!!!”

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Posted 5 years ago

“Robbers Do not use.”

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Posted 5 years ago

“Robbed my partner. Had car insurance renewed £477. Sent more noclaims to them and put his premiums up £260. Robbery, why have no claims if all ensure do is increase the price with them. Do not use this company.”

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Posted 5 years ago

“Just payed £36. To change address very disappointing”

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Posted 5 years ago

“Took pest cover with my house insurance as soon as need to claim after several years because the best is 2 meters from my back door in my garden the way it isn’t the property as far I was aware my garden is my property waste of money and time ... don’t waste your time”

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Posted 5 years ago

“I continue to have accounts made with my email address. It is rediculous that it is so easy for someone to open an insurance policy in my name. Simple solution is to implement a verification email. It makes me think that the company is in on the fraud. Hell, even this review website wants to verify my email!”

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Posted 5 years ago

“Esure send out cheque's that bounce then it's left to you to call over and over again to find out what accounts are doing. My car was a total loss do I used my wages as deposit on new car while esure cheque cleared but not the case my bank have to inform me the cheque was not paid. I have called over 10 times wanting payment only to be left knowing nothing. I will be cancelling my policy and speeding all over social media the shocking antics of this company. If our payments are delayed to them we are penalized but they can just advise accounts have not got back to them is unacceptable and we are expected to just wait no time frame nothing. Do not use this company!!!”

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Posted 5 years ago

“I would give this company 0* if I could So I took out car insurance with this company 2 days ago at £1022 for the year. For them 2 days later to to add an extra £783.57 onto my premium for no reason at all & without my knowledge. If I didn't log onto my online account to print off documents if wouldnt have noticed nearly £800 increase 2 days later than what I was quoted & took stay clear”

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Posted 5 years ago

“Our beloved defender has been stolen and this horrible insurance company reject our claim!!! The reason is we put the flexible shelf at back ( which can take off easily then put seats put back ! ) , so they said my defender is a Van not a car anymore ! Based on this reason they refused to pay it. Stay away this insurance company !”

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Posted 5 years ago

Esure is rated 3.4 based on 1,909 reviews