Esure Reviews

Name: Esure
Rating: 3.44

3.4 Rating 1,886 Reviews

61 %

of reviewers recommend Esure

Company Reviews

Questions

Metrics

3.4

Based on 1,886 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5

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Esure 1 star review on 16th September 2024

Paula

John Aitchison

Esure 1 star review on 26th January 2024

Vytas

Esure 1 star review on 16th December 2023

Anonymous

Anonymous // 01/01/2019

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“Happy with service to date”

Helpful Report

(Home Insurance) - Posted 8 years ago

“Have not made any claim under this policy”

Helpful Report

(Car Insurance) - Posted 8 years ago

“Very Good Insurance Company... I'm satisfied about them.”

Helpful Report

(Car Insurance) - Posted 8 years ago

“Was hit by a stolen car, no contact from esure nor are they interested in pushing for the car to be delivered to the repair company, take our money but when your a victim and relying on your insurance company, I can safely say I have no faith, I wish I hadn't bother and sorted it myself.”

Helpful Report

Posted 8 years ago

“I bought the policy on line via Go compare and found the link between both sites easy. The policy gave me what I wanted at the right price.”

Helpful Report

(Car Insurance) - Posted 8 years ago

“very good service and price”

Helpful Report

(Car Insurance) - Posted 8 years ago

“Just rung Esure with a query and to inform them of a change of address, and been informed I must pay £30.17 administration cost, being a senior citizen I found this unfair and unacceptable, when saying I would switch to another insurance company I was informed that would cost me £35 . So I paid, and they apologised profusely, needless to say I will be looking elsewhere for car insurance next year, very shortsighted of them I would say ,wouldn't you”

Helpful Report

Posted 8 years ago

“Enquirer about adding my son to my policy this was carried out to my satisfaction”

Helpful Report

(Car Insurance) - Posted 8 years ago

“Excellent service was very happy with all aspects of services provided.”

Helpful Report

(Car Insurance) - Posted 8 years ago

“The most difficult to open online details to view my policy. Despites after email to them still no luck. and in the end i gave up.”

Helpful Report

(Car Insurance) - Posted 8 years ago

“Good insurance providers”

Helpful Report

(Home Insurance) - Posted 8 years ago

“Within a month of insuring our home with ensure, we had a leak in the loft causing a bedroom ceiling to fall down. A plumber came out a few hours after our call, and an assessor a few days later when we agreed a settlement figure for the repairs etc. All staff were very friendly, helpful and efficient, making the process simple and painless.”

Helpful Report

(Home Insurance) - Posted 8 years ago

“Rather pointless review. Have not had to claim and hope I don't. Good price.”

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(Car Insurance) - Posted 8 years ago

“cant say how good they yet as i have not had a claim ,then i will know how good they are , so touch wood i never have a claim”

Helpful Report

(Car Insurance) - Posted 8 years ago

“Could not believe such a big company gave me such a great quote.Fast reply to a small query all in all an easy experience.Well done”

Helpful Report

(Car Insurance) - Posted 8 years ago

“Using this very simple method of obtaining car insurance is excellent and brokers working in the old fashioned manner cannot hope to compete. Even previous companies I have traded with directly cannot match the price opportunities offerd by Go Compare.”

Helpful Report

(Car Insurance) - Posted 9 years ago

“The provider was very helpful and I am very pleased with the results thank you”

Helpful Report

(Car Insurance) - Posted 9 years ago

“not able to transfer car ins. to new car as my wife is not available to speak to your representive on the phone”

Helpful Report

(Car Insurance) - Posted 9 years ago

“very good policy and price”

Helpful Report

(Home Insurance) - Posted 9 years ago

“Very good service”

Helpful Report

(Car Insurance) - Posted 9 years ago

Esure is rated 3.4 based on 1,886 reviews