Esure Reviews

Name: Esure
Rating: 3.44

3.4 Rating 1,886 Reviews

61 %

of reviewers recommend Esure

Company Reviews

Questions

Metrics

3.4

Based on 1,886 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5

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Esure 1 star review on 16th September 2024

Paula

John Aitchison

Esure 1 star review on 26th January 2024

Vytas

Esure 1 star review on 16th December 2023

Anonymous

Anonymous // 01/01/2019

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“Very good company.”

Helpful Report

(Car Insurance) - Posted 4 years ago

“Good”

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(Home Insurance) - Posted 4 years ago

“i have spoken to the customer service today and they were very understanding ad helpful in resolving my query. One of the good insurers i have dealt with to date.”

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Posted 4 years ago

“truck hit my car in front of my home I immediately called the insurance company 2 hours later they took the car to repair”

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(Car Insurance) - Posted 4 years ago

“Very informative and told me what happens every step of the way I didnt have to do anything as they took care of it all”

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Posted 4 years ago

“Without claiming my knowledge of e sure is they seem efficient”

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(Car Insurance) - Posted 4 years ago

“Lowest quotes, online access, easy to change or cancel policy. Only when comes to renew, some advisors begin to read terms of use. In the meantime price going up £20, five minutes later again £30 more. So is much easier, to finish old and open new policy, than negociate.”

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Posted 4 years ago

“Cheap and simple”

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(Car Insurance) - Posted 4 years ago

“Waiting time and ridiculous ongoing messages impossible. Won't renew if this keeps up.”

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Posted 4 years ago

“Have esure home insurance, we got burgled on the 2nd November, called police fingerprinted house next day , called esure to make claim with list of stuff stolen, made it very difficult as did not have receipts for some of the the older items so they won’t payout, esure sent an independent lose adjuster who in his words where “ I can’t believe there not paying out this is a straight forward calm and if I was you I’d complain “ now having more stress having to go to the ombudsman, rude staff”

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Posted 4 years ago

“I was reversing and I bumped into a car l was very wired but ensure. Put me at ease”

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(Car Insurance) - Posted 4 years ago

“esure is very good , it was so easy to switch my insurance from my old car to the new one.”

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(Car Insurance) - Posted 4 years ago

“The only minus side I've found is with having two cars insured by them I am unable to get into my account to view docs etc as it shows that email address is already used, so had to ask them to post which they did.”

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(Car Insurance) - Posted 4 years ago

“Haven’t called no need to.”

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(Car Insurance) - Posted 4 years ago

“Very good customer service.every thing explained well about my policy. good value for money. big thanks”

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(Car Insurance) - Posted 4 years ago

“Esure even if you sold your car they make incredibly difficult to cancel your insurance. If you happened to be involved in an accident it’s extremely difficult to cancel your insurance. It seems like a money grab regardless...it doesn’t seem they are working for your interest even when you cooperating with them on whose at fault. Once this is eventually resolved doubtful l will sign up again...NO WAY!”

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Posted 4 years ago

“Speedy response when I needed to make a claim,soon put in touch with repairer and good work completed.The other driver was at fault,this was soon resolved and refunds made as appropriate.”

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(Car Insurance) - Posted 4 years ago

“Standard esure policy not to defend customers if accidents happen during a legal move such as a u turn, also felt penalised for the fault accident with the poor courtesy car compared to when my missus was hit, same car same company different car due I guess to whose paying.”

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(Car Insurance) - Posted 4 years ago

“Absolutely disgusted at charges for first of all a number plate change ( on same vehicle) at a charge of £26:00 - then 10 days later after I sold the car a cancellation charge of £45 I had two cars insured with esure ... NEVER AGAIN !!! Other reputable insurers allow plate changes on same vehicle at no charge and allow amends on line . Esure do not allow this online amend and probably charge for the phone call too ( some 16 minutes hanging on listening to irrelevant options before speaking to someone) A very unhappy experience and one never to repeat !!”

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Posted 4 years ago

“Expensive fees, changes to my address and annual mileage have cost me more than expected.”

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(Car Insurance) - Posted 4 years ago

Esure is rated 3.4 based on 1,886 reviews