Esure Reviews

Name: Esure
Rating: 3.43

3.4 Rating 1,894 Reviews

61 %

of reviewers recommend Esure

Company Reviews

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Metrics

3.4

Based on 1,894 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5

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Esure 1 star review on 25th December 2024

Anonymous

Esure 1 star review on 16th September 2024

Paula

John Aitchison

Esure 1 star review on 26th January 2024

Vytas

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Best insurance company in the UK”

Helpful Report

Posted 4 years ago

“I had an accident. Other party were with Esure too. Claim was settled very quickly 50:50 even though I was not at fault and had photos, witness etc. Ombudsman involved and 2.5 years later they get their lawyers to look at it which is what they should have done at the outset. Lawyers decide I was not at fault. That is after the other side has made a personal injury claim against me which no doubt has been settled. Shocking customer service.”

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Posted 4 years ago

“I wouldn't want to rate this as a 1 star. This is such a poor customer service. As I was wanting to make a claim I was asked silly questions which were unnecessary such as private and confidential documents where I can't have any access to as it has nothing to do with me. It's just ridiculous to even apply for a claim in this”

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Posted 4 years ago

“very good experience. I had it for 4 years in total but I changed it due to the price difference this year.”

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Posted 4 years ago

“They cancelled my insurance without contact before and i had to pay them extra fine because i checked few addresses because i was going to move to another house and it was important for me to know how much will i pay.”

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Posted 4 years ago

“Substantially less money for the some cover that i had with Aviva Straightforward company nothing to complain about so far Thanks”

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(Car Insurance) - Posted 4 years ago

“Avoid this company paid last year £330, they send me a renewal letter with £600. When I call to don't renew the adviser Pipa turn off the call, poor costumer services.”

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Posted 4 years ago

“Yes I agree with the previous reviewer - in my wife's case they sent her a renewal for £900 when the previous year it was £400. On contacting Direct Line we obtained insurance fir £230 ! (and on checking the less favourable reviews on 'Trustpilot' it seems esure do this financial trick with other customers). Direct Line Great. Esure cannot be trusted.”

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Posted 4 years ago

“Would give 0 stars if I could bunch of con artists, cancel my policy twice with no reason then lock my account so I cant change vehicle then to top it off tell me they're canceling my policy cause they're is an error with the account! STAY WELL AWAY FROM THIS INSURANCE COMPANY!”

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Posted 4 years ago

“I can't rate on some because I have to wait until I need them”

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(Home Insurance) - Posted 4 years ago

“Rubbish Makes mistakes then you have to pay Avoid at all costs”

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Posted 4 years ago

“After a shaky start, can't fault now it's all proper up and running. You might wanna give me a call, how much a year for an Audi s3? Cheers Dan Ashton”

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(Car Insurance) - Posted 4 years ago

“They are not contactable over the weekend so make sure you only have an accident Monday to Friday! They Couldn't provide a hire car for 48 hours and the courtesy car provided by the repairer will be a 3 door nissan micra not the same size as the car you have. The staff on the phone are totally unhelpful and unsympathetic. I will never use esure again and would advise anyone to avoid them too. Insurers are only as good as the support they give you when you need them. A lesson learnt!”

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Posted 4 years ago

“They insured my car twice and only found out when I went to cancel policy”

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(Car Insurance) - Posted 4 years ago

“Very nice”

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(Car Insurance) - Posted 4 years ago

“Highly recommended for car insurance company in England it has great customer service. Staff helpful and very cooperative.”

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Posted 4 years ago

“Very helpful car insurance”

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(Car Insurance) - Posted 4 years ago

“Very good,!”

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Posted 4 years ago

“Customer services said they had cancelled my auto renew but took the money anyway, now I have two insurance policies.”

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Posted 4 years ago

“Phoned a couple of times to ask them.to change my email address but they failed to do this, they dont take the payments when it is due and then make out it's the banks fault and then they send a letter out to say they want the full amount. Not a very good company”

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Posted 4 years ago

Esure is rated 3.4 based on 1,894 reviews