ETX Capital UK Reviews

Name: ETX Capital UK
Address: One Broadgate, London
Rating: 3.87

3.9 Rating 916 Reviews

71 %

of reviewers recommend ETX Capital UK

Company Reviews

Questions

Metrics

3.9

Based on 916 reviews

Customer Service
Communication Channels	Email

Visit Website

Phone:

0207 392 1434

Email:

newaccounts@etxcapital.co.uk

Location:

One Broadgate
London
EC2M 2QS

Write Your review

Tell us how ETX Capital UK made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“In March I grew my account by 27%. In April I reversed this and it wasn't helped because I noticed that ETXCapital were slipping my trades, particularly during NFP when they slipped my trade by a massive 40 pips when the stop was 10! I feel my broker is now working against me even if in April I tried the same strategy but not moving my stop to zero after quickly after getting into the trade. Regarding the unusually large slippage which even a competitor platform said was excessive (they said 5-10 max slippage even during NFP), this indicates that ETX on this occasion didn't have access to enough liquidity providers or didn't have fast enough servers to get me out of the trade. I feel I can't trust a platform that has this much slippage and Lucian Gladstone just brushed off my concerns. If I feel undervalued, I will obviously go elsewhere.”

Helpful Report

Posted 10 years ago

“nice service and good product”

Helpful Report

Posted 10 years ago

“The Charts are RUBBISH ! High / Low and the trading is what "might" have happened if trades were executed. ETX is bit of "fun" but not for a serious trader. Even the ETX staff use Bloomberg charts ! Spreads change for no apparent reason, especially when there as been no movement for minutes, then as a trade is placed the spread changes, then returns a few seconds later. I live in remote countryside, no newspapers, no telegraph crossword. ETX is ok for the Coffee Break. Roy.”

Helpful Report

Posted 10 years ago

“Finnally found the best site for my trading needs. Excellent.”

Helpful Report

Posted 10 years ago

“1) Because different strategies some times require a trader to have a Buy or Sell on at the same time as an opposing Buy or Sell, it would be helpful to be able to have this ability on your normal platform not just MT4 which is too much money when your starting out. 2) A few of us were talking about an issue where we put a number in Quantity or in Stop Loss pips and when we finish entering everything, somewhere along the line it changes the number. I thought it was just me being stupid and making a mistake, however, I came across 3 other people in my class in the same day that this was happening to, and we all agree, there seems to be some kind of a glitch. 3) You don't give support for Demo users, however, in order to move to a live platform, if something like number 2 happens or a mistake is made and you can't work out what you did wrong, it really is necessary for learning and confidence to move across to real money for feedback from the support team. 4) I am learning to trade Forex, Indices and Commodities primarily. I want to trade the Russel and the Dax but the spread is just way to big and prevents me from trading it. It would be great if the cost of this could be reassessed. 5) I don't have and never have had an iPad, so it would be really nice to be given one.”

Helpful Report

Posted 10 years ago

“Good trade through charts.”

Helpful Report

Posted 10 years ago

“Definitely feel that we get value add services from ETX. The autocharts and market intelligence is seriously good. I do not have to subscribe to data houses. Regards Steve Langenegger South Africa”

Helpful Report

Posted 10 years ago

“Good platform, quite easy to use - would like ft350 as an opportunity like the Ft100. Would recommend”

Helpful Report

Posted 10 years ago

“Hi I ve been trading with etx for about 3.5 years and i would say over all my experience has been good , They always deal with my enquiries in a reasonable amount of time . execution of trades is usually good except around non farm payrolls and other big news events , when my friends and i feel we either cant get in or out of trades in a reasonable time and we now use our accounts with fxcm and iron fx to trade these times , And also if we feel we are going to be in a trade for a long time we would not use etx as the roll charges are a lot more expensive than fxcm . regards gavin seale”

Helpful Report

Posted 10 years ago

“1. On the iPhone app... When you are trying to add a stop or limit order to an open position, the number keeps jumping to a market level, ie you need to be very quick to type your desired levels. 2. I haven't used it but the CMCmarkets platform has two features I really want to check out. One is a sentiment gauge that tells users the net longs and shorts on a security. The other is a pattern recognition scanner, eg looking for ascending triangles, etc. would be great if you could incorporate any of this. I am a qualified technical analyst and would be happy to provide further feedback or assist with anything going forward. I am a fan and promoter of your platform. Thanks”

Helpful Report

Posted 10 years ago

“It's good if you are not a professional trader and easy to use. Easy to use not too much unnecessary stuff on it”

Helpful Report

Posted 10 years ago

“Easy interface to use. Quick and simple.”

Helpful Report

Posted 10 years ago

“Etx is brilliant, nice easy going customer service. I love the online platform, very easy to use and nice on the eyes. Very professional all round.”

Helpful Report

Posted 10 years ago

“As ETX is the only trading platform I have used, it is impossible to compare with others but overall, I have found it efficient and responsive. Support team is helpful and tolerant with a beginners issues! The web page is informative and easy to use. Thank you.”

Helpful Report

Posted 10 years ago

“Very friendly user platform. Tells your margin before placing a trade. Will recommend.”

Helpful Report

Posted 10 years ago

“Very good platform. Easy to use.”

Helpful Report

Posted 10 years ago

“Only think that I don`t like is the overnight spreads and also I am not able to communicate with emails it throws me back my emails. Please check it - janis.verners@gmail.com”

Helpful Report

Posted 10 years ago

“Whilst I think your platform is good, your customer service is very poor. My first example of poor service is that I have been receiving costs for transactions that I have not entered into. Although the charges are small it has taken weeks to get a response from your customer services. This issue still remains unresolved. Secondly I wanted to install Autochartist onto my platform and could not see how to do this, so I emailed customer service and got an immediate response, but could not follow the instructions on the platform. I then emailed back for further help and to date I have again not received a response. It's okay now because I have gone to another site to refer to their Autochartist.”

Helpful Report

Posted 10 years ago

“Easy to use and understand with a good level of support if required”

Helpful Report

Posted 10 years ago

“Web site is fine, but the app is useless as hardly ever works.”

Helpful Report

Posted 10 years ago

ETX Capital UK is rated 3.9 based on 916 reviews