XOUXOU Reviews

Name: XOUXOU
Address: Konrad-Zuse-Ring 11, Potsdam, Brandenburg
Rating: 3.52

3.5 Rating 134 Reviews

54 %

of reviewers recommend XOUXOU

Company Reviews

Product Reviews

821

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Phone:

017634653828

Email:

karsten@xouxouberlin.com

Location:

Konrad-Zuse-Ring 11,
Potsdam
Brandenburg
14469

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XOUXOU 1 star review on 18th September 2024

PAVLINA VARGOVA

Rayssa

XOUXOU 1 star review on 12th February 2024

Hayley

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The functionality while looking beautiful and stylish”

Helpful Report

Posted 1 year ago

Thank you so much for your 5-star rating of XOUXOU, Juana! We really appreciate your feedback about the functionality that looks both beautiful and stylish. We are also so thankful for your loyalty as a customer.

Posted 1 year ago

“Kind customer service”

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Posted 1 year ago

Thank you so much for providing us with your honest feedback about your experience with XOUXOU, Jasmijn. We greatly appreciate you taking the time to share your thoughts with us. If you found the customer service kind, maybe you can tell us why you rated us with one star? We would like to know what we can improve. Thank you very much!

Posted 1 year ago

“Love the design and the quality is top!”

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Posted 1 year ago

Thank you very much, Olga, for taking the time to leave a 5 star rating for XOUXOU! We appreciate your compliments about the design and quality. Thank you for your support!

Posted 1 year ago

“will never buy again anything from xouxou. poor quality and the worst support ever”

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Posted 1 year ago

Stefanie, thank you for your renewed review. As already written, we are in the process of finding a solution to your problem.

Posted 1 year ago

“Very nice case of excellent quality! Very happy”

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Posted 1 year ago

Thank you so much, Teresa, for your 5 star rating! We are so thrilled that you are happy with the case. We truly appreciate your kind words.

Posted 1 year ago

“Ich habe diese Hülle bestellt, weil meine erste nach sehr langer Zeit jetzt mal kaputt ist. Wollte aber unbedingt wieder XOUXOU, weil die Farben toll sind und der Preis stimmt! Die Lieferung war sehr schnell!”

Helpful Report

Posted 1 year ago

Vielen Dank, Anne, für deine 5-Sterne-Bewertung von XOUXOU! Wir freuen uns, dass du uns seit so langer Zeit begleitest und wir überraschen dich immer wieder gerne mit neuen Produkten und Styles.

Posted 1 year ago

“j'aimais bien la,qualité”

Helpful Report

Posted 1 year ago

Nous vous remercions pour vos commentaires honnêtes. Nous sommes désolés d'apprendre que vous avez eu une expérience désagréable. Si vous ne l'avez pas encore fait, veuillez envoyer un courriel à notre équipe d'assistance afin que nous puissions vous apporter une solution dans les plus brefs délais.

Posted 1 year ago

“So happy with the product … beautiful quality.”

Helpful Report

Posted 1 year ago

Thank you so much, Alexandra, for your glowing 5 star rating of XOUXOU! We are so happy that you are pleased with the product and the quality.

Posted 1 year ago

“Modern stylish”

Helpful Report

Posted 1 year ago

Thank you, Stefani, for your 4 star rating of XOUXOU! We are glad that you find the products modern and stylish.

Posted 1 year ago

“perfect and efficient customer service. Thank you”

Helpful Report

Posted 1 year ago

Thank you so much for your 5-star rating, Sara! We appreciate your positive feedback and are so glad you had a great experience with our customer service. We really appreciate your support!

Posted 1 year ago

“I ordered a case on sale since last time I order I received it scratched (Xouxou did refund me though which I appreciated a lot). I did use it the refunded one and it ended up rusty and impossible to adjust after a week of using it, from a few water drops from using it on the beach. This time I received a case that was still not in a good state / dirty. I cannot believe how those cases can be sold at such an expensive prices and still be sent to consumer in such a state and being so easily damaged. I don’t think the quality is worth the price. I do like how useful the products are though.”

Helpful Report

Posted 1 year ago

We are sorry to hear that you had an unpleasant experience with our product, Lucille. There is sometimes a very thin protective film on the case to protect the case during transportation. If you scratch it with your fingernail on a corner you can easily peel off the foil. If you have any further questions, please email our support team so that we can help you further as soon as possible.

Posted 1 year ago

“Very good indeed. Fast shipping, amazing customer service, super great Phone necklaces in various colors BUT please Xouxou, try to solve the problem with the connection part between carabiner and Bandholder since it seems to wear out. My brother already contacted you, I won't since I fixed it with super glue (works but you can't turn the part anymore) I think this kinda products should last longer than almost a year even with daily use. (Photo attached with the part, the pin, in question) And also, please please integrate Samsung to your offering. Cases for phones as well as buds, that would the the cherry on top. However, that's the only critics I have. My brother and I each have 3 necklaces and we are very happy.”

Helpful Report

Posted 1 year ago

Thank you Celine for your wonderful 5 star rating and kind words. We are happy to hear that your brother and you enjoy wearing our XOUXOU Phone Necklaces! We are already revising the problem you mentioned and doing our best to improve the connection between carabiner and strap holder. Thanks again for your support!

Posted 1 year ago

“Nothing. It never arrived.”

Helpful Report

Posted 1 year ago

Thank you for your review, Catherine. Please do not hesitate to write to our customer service so that we can help you as soon as possible.

Posted 1 year ago

“Funky, comfortable, good quality and veryyy useful”

Helpful Report

Posted 1 year ago

Thanks Christina for your 5 star rating of XOUXOU! We are so pleased you found our products funky, comfortable, of good quality and very useful!

Posted 1 year ago

“style, ease, usability”

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Posted 1 year ago

Thank you, Monica, for your 5 star rating of XOUXOU! We are so pleased to know that you appreciate the style, ease, and usability of our product.

Posted 1 year ago

“The minimal design and variety of colors.”

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Posted 1 year ago

Thank you for your 3 star rating, Helena. We are glad that you like the products.

Posted 1 year ago

“Product never arrived”

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Posted 1 year ago

Thank you, for your review, Samantha. Please feel free to contact our customer service so they can help you as soon as possible.

Posted 1 year ago

“Super et lanière vraiment jolie Prix intéressant parce qu’en promo Livraison rapide”

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Posted 1 year ago

Merci beaucoup, Laure ! Nous sommes très heureux que tu aies apprécié XOUXOU, que tu aies trouvé les produits jolis et qu'ils aient été livrés rapidement. Nous espérons que tu profiteras longtemps de tes nouveaux produits !

Posted 1 year ago

“The design and simplicity”

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Posted 1 year ago

Thanks for the great review, Danielle! If there's anything else we can do to make your experience even better, please don't hesitate to let us know. Thanks again for your feedback!

Posted 1 year ago

“Okay. I’m not really happy. The color of the stuff is totally different from what I aspect. I’m not sure if I will order again. Sorry! Xenia”

Helpful Report

Posted 1 year ago

Thank you for your honest feedback. We are sorry to hear that you are dissatisfied with your products. We do our best to represent the products as faithfully as possible. If you have any questions about your products, please feel free to contact our customer service.

Posted 1 year ago

XOUXOU is rated 3.5 based on 134 reviews