XOUXOU Reviews

Name: XOUXOU
Address: Konrad-Zuse-Ring 11, Potsdam, Brandenburg
Rating: 3.52

3.5 Rating 134 Reviews

54 %

of reviewers recommend XOUXOU

Company Reviews

Product Reviews

821

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Phone:

017634653828

Email:

karsten@xouxouberlin.com

Location:

Konrad-Zuse-Ring 11,
Potsdam
Brandenburg
14469

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XOUXOU 1 star review on 18th September 2024

PAVLINA VARGOVA

Rayssa

XOUXOU 1 star review on 12th February 2024

Hayley

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never ever have I experienced such a non professional client service. But even worse is the quality of the products. They break after a short time of usage. Dear customer service: I send an item back and am still waiting for my money. So either you send it back to me or refund the amount. You see - I am quite upset”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your experience with us, Christina. We are truly sorry for the issues you encountered with our customer service and the quality of our products. Please do not hesitate to contact our customer service so that we can solve the problem as soon as possible.

Posted 1 year ago

“To be truly honest I love the brand. It is unique and has diverse stylish products with high quality indeed. And it is important to say that all of the products are very practical.”

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Posted 1 year ago

Thank you so much for your wonderful 5 star rating of XOUXOU, Carolina! It's so heartening to hear that you love the brand. Thank you for your kind words!

Posted 1 year ago

“Lovely. Thanks”

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Posted 1 year ago

Thanks so much for the amazing 5-star rating of XOUXOU! We truly appreciate your support. Thanks!

Posted 1 year ago

“Super viel Auswahl und wenn man Fragen hat, wird einem schnell geholfen”

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Posted 1 year ago

Vielen Dank für deine 5-Sterne-Bewertung , Laura. Wir freuen uns sehr, dass dir die Auswahl der Produkte gefällt und du mit dem Kundenservice zufrieden bist!

Posted 1 year ago

“Quality and design”

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Posted 1 year ago

Thank you so much, Sylwia, for your 5 star rating of XOUXOU! We truly appreciate your loyalty as a customer and it means the world to us that you love our quality and design. Thank you for your support!

Posted 1 year ago

“I like how Xouxou products look and how they work together. However, my cabiner rope keeps breaking at the same point. I have to keep writing to you to get it replaced.”

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Posted 1 year ago

Thank you for your 4-star review of XOUXOU, Franca! I am glad to hear that you like the look and cooperation of the products. Please feel free to contact our customer service if you have any questions or complaints.

Posted 1 year ago

“I have ordered your product 2 weeks ago. My location is Belgium. According to the tracker the product has been transported from Germany into transit in Australia… (?!) that does not seem to be the most ecological route for a very small product…”

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Posted 1 year ago

Thank you very much for your feedback and taking the time to let us know about your experience with XOUXOU! Unfortunately, we have no influence on the postal route but we understand your point of view.

Posted 1 year ago

“Great quality and lovely packaging. Delivery was very slow though so that is a bit of a bummer. But I will definitely order more cases.”

Helpful Report

Posted 1 year ago

Thank you, Agnes, for your 4-star rating of XOUXOU. We truly appreciate your kind feedback about the great quality and lovely packaging. We apologize for the slow delivery and hope you will order more cases with us soon!

Posted 1 year ago

“the brown colour is nice”

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Posted 1 year ago

Thank you for taking the time to leave us your feedback about XOUXOU. We are delighted to hear that you are happy with the brown colour.

Posted 1 year ago

“great support”

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Posted 1 year ago

Thanks for the 5 star rating Simon! Your appreciation and support are greatly appreciated. We strive to provide the best customer service and experience possible, so we really appreciate your feedback!

Posted 1 year ago

“The colors are nice.”

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Posted 1 year ago

Thank you for your honest feedback Laura. We are sorry to hear that you had an unpleasant experience with our product. If you haven't done so yet, please send an email to our support team so that we can provide you with a solution to your complaint as soon as possible.

Posted 1 year ago

“Tolle Produkte, tolles Design”

Helpful Report

Posted 1 year ago

Vielen Dank Justyna, für deine tolle Bewertung für XOUXOU! Es ist sehr schön, dass dir unsere Produkte und das Design gefallen.

Posted 1 year ago

“I love bright colors and the high quality of the product.”

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Posted 1 year ago

Thank you for the 5-star rating, Iuliia! I'm so glad you enjoy your XOUXOU product; it's fantastic that you love the bright colors and the high quality of the item!

Posted 1 year ago

“The price is expensive but I dont like the case and i dont feel satisfied with it because whenever i use the case it’s always make my temperglass broken at the side. And the magsafe wallet also not good cause it can’t stay still at my phone. It’s always fall. Sorry to say but not worth the price to be honest.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to let us know about your experience with XOUXOU. We are sorry that you had an unpleasant experience with our products. If you need any assistance, please do not hesitate to contact our customer service team so we can help you further as soon as possible.

Posted 1 year ago

“Den Kundenservice. Die erste Lieferung enthielt eine Hülle die einen kleinen Pigmentfehler hatte. Auf Reklamation beim Kundendienst erhielt ich sehr sehr schnell eine Antwort und eine kostenfreie Ersatzbestellung. TOP und vielen Dank.”

Helpful Report

Posted 1 year ago

Vielen Dank, Isabel, für deine tolle Bewertung von XOUXOU. Wir freuen uns, dass du mit unserem Kundenservice zufrieden bist. Nochmals danke, dass du dir die Zeit genommen hast uns zu bewerten!

Posted 1 year ago

“Schneller Versand und Kundenservice ist sehr gut erreichbar.”

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Posted 1 year ago

Vielen Dank, Anne, für deine 5-Sterne-Bewertung von XOUXOU! Wir freuen uns, dass Du den schnellen Versand und unseren Kundenservice schätzt.

Posted 1 year ago

“Gute Halterung des Handys - Form passt sicher und auch dauerhaft.”

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Posted 1 year ago

Vielen Dank, Sigrid, für deine positive Bewertung! Wir freuen uns, dass du mit deinem Produkt zufrieden bist!

Posted 1 year ago

“Originally the colour”

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Posted 1 year ago

Thank you for taking the time to provide us with your feedback. We strive to create the best user experience possible and regret that you had an unpleasant experience. Please write to our support team so we can help you further as soon as possible.

Posted 1 year ago

“Unfortunately my phone necklace already broke. In general the phone case had already after a few weeks lost a huge part of its coating. For a case that costs 55€ I would not expect it to break already after 6 months of usage. I think that is not what XOUXOU would like to stand for. Very sad”

Helpful Report

Posted 1 year ago

Thank you for your feedback, Annika. We truly appreciate you taking the time to share your experience with us and we sincerely apologize for the unpleasant experience. We understand your disappointment. Please write to our Customer Support team so that we can find a solution as soon as possible.

Posted 1 year ago

“The color combination and the design.”

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Posted 1 year ago

Thank you so much for your 5 star rating, Maria! We are so pleased to hear that you appreciate the color combination and the design of XOUXOU. We appreciate your support!

Posted 1 year ago

XOUXOU is rated 3.5 based on 134 reviews