Euro Car Parts Reviews

Name: Euro Car Parts
Address: Fulton Road, ,, Fulton Road, ,, Wembley
Rating: 4.29

4.3 Rating 258,013 Reviews

82 %

of reviewers recommend Euro Car Parts

4.3

Based on 258,013 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Euro Car Parts Pool Video Review Intex Frameset Swimming Pool (Rectangle) - 4.5 x 2.2 mtr

Euro Car Parts 5 star review on 14th January 2025

1104

Anonymous

Anonymous // 01/01/2019

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“Always a pleasure in store. Always helpful if you’re not sure. First class”

Helpful Report

Posted 2 days ago

“In store Hastings lady over the counter told me they don't do retail price match at all.. Please give this team some training as you do online and I was told there is no way. Shame on Hastings branch”

Helpful Report

Posted 2 days ago

“I ordered a battery for my motorhome and collected it from the Kings Lynn branch. I was then advised that I needed a more substantial battery so returned to Kings Lynn and exchanged it for a better one. absolutely, no problem with the exchange. Just had to wait a few days for the refund I was due. Great service.”

Helpful Report

Posted 2 days ago

“You've always got the part in need but maybe have more than 1 member of staff , I dread my visits, slow but still ok service”

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Posted 2 days ago

“very good online information. My order was click and collect from Crawley store, bit of a wait as seemed there was not enough pickers, only one bloke at the counter but he was doing a terrific job.”

Helpful Report

Posted 2 days ago

“I pre ordered and paid for my parts ready for collection. When I went to collect the customer area was empty but the staff office behind the window had several members of staff all chatting. I rang the bell but was ignored for six minutes. The staff were not on the phones, just chatting. During this wait another customer came in and picked up £50 worth of stock. We commented on the waiting time, he eventually swore, put the goods back and said he was going elsewhere. This waiting time resulted in his lost sale and by the time I was acknowledged then served, me being late for work. Whilst the server was collecting my parts, he stopped for a discussion with his colleague which I could see through the door into the warehouse. I have worked in the cars parts factoring business so I know how the systems work, this was a blatant lack of concern for waiting customers.”

Helpful Report

Posted 2 days ago

“Ordered service parts on line, to pick up in store. Arrived at the store, staff prepared my order. Friendly, no hassle, in and out in under ten minutes. Excellent!”

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Posted 3 days ago

“All as expected, very good price and good overal service.”

Helpful Report

Posted 3 days ago

“Wrong car battery shown on web site. Assistant assured me it was correct even though I brought existing one in. Then claimed the car had been modified with different battery terminals. Money refunded. New battery purchased from alternate parts supplyer for similar price.”

Helpful Report

Posted 3 days ago

“The battery is perfect .thank you.”

Helpful Report

Posted 3 days ago

“Product I purchased was fine, but no feedback to tell me it wasn't going to be in the shop on the day promised but 6 days later, so I wasted a couple of hours plus petrol on a futile trip to pick it up. Not good at all.”

Helpful Report

Posted 3 days ago

“Great service, ordered my car battery on line and it was waiting for me.”

Helpful Report

Posted 3 days ago

“I waited 9 days for my order. Sent a email and was told they would get the derby store to contact me. I heard nothing from them! the order just turned up after 9 days. I will not be using euro car parts again!”

Helpful Report

Posted 3 days ago

“I wanted a Corsa water pump,went on Euro Car Parts website so easy to navigate and order, when I arrived at the Lowestoft branch the staff were very efficient and had the part ready, excellent service and very competitive price.”

Helpful Report

Posted 3 days ago

“I ordered a headlamp and a front end track rod. Both parts were incorrect for my vehicle. I used my numberplate to search for the parts on the website. I am very disappointed”

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Posted 3 days ago

“Online ordering was fine. Collecting from store ,as always , took far too long”

Helpful Report

Posted 3 days ago

“Part ordered on 1st January. Tried contacting by phone 11th January because it still hadn't been delivered.I was directed to the automated questions which were no help. I decided to call to my local store where they told me it had been delivered and showed me a picture, however it was not my house. After spending a ridiculous amount of time explaining that although their system showed it had been delivered and the GPS said it was at my home it clearly was not.”

Helpful Report

Posted 3 days ago

“Utterly unacceptable level of service, 10 days since ordered, no parts, no volunteered communication. Spent over an hour on the phone trying to cancel & get a refund which has not been forthcoming as of yet, the second failed order & the last, I will be spending my money elsewhere going forwards Euro is not the company it once was sadly”

Helpful Report

Posted 3 days ago

“Order arrived in store promptly and no issues with pickup”

Helpful Report

Posted 3 days ago

“Parts and prices are good, but seriously let down with deliveries”

Helpful Report

Posted 4 days ago

Euro Car Parts is rated 4.3 based on 258,013 reviews