Bigblu Reviews

Name: Bigblu
Address: Broadband House 108 Churchill Road, Bicester
Rating: 3.48

3.5 Rating 1,222 Reviews

60 %

of reviewers recommend Bigblu

Company Reviews

Questions

Metrics

3.5

Based on 1,222 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

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Phone:

01869222900

Email:

info@bigblu.co.uk

Location:

Broadband House 108 Churchill Road
Bicester
OX26 4XD

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Bigblu 5 star review on 20th September 2017

Pamela Larking

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything was done very satisfactory and working well and hopefully will continue so Thank you”

Helpful Report

Posted 10 years ago

Hi Yvonne Thanks for taking the time to respond to our survey. We are really pleased that you are happy with the system. Kind regards The Europasat Team

Posted 10 years ago

“You get punished exceeding you data limit. A lot. Equally for all data bundles and that is just wrong. The price should be proportional to your bundle. And why the different prices among all the countries? Does it cost more to deliver data to certain countries. Of course not. But anyway. It mostly works.”

Helpful Report

Posted 10 years ago

Hi Ing Thank you for taking the time to respond to our survey. All of our systems and tariffs are subject to a Fair Access Policy. The throttling of speed when you exceed your data allowance ensures that all customers receive fair access to their broadband package. Our Fair Access Policies are documented both within our Terms and Conditions and on our website. Kind regards The Europasat Team

Posted 10 years ago

“Port forwarding and fixed IP too expensive”

Helpful Report

Posted 10 years ago

Hi Richard Thanks for taking the time to respond to our survey. Kind regards The Euroapsat Team

Posted 10 years ago

“A awesome way to have a steady and fast broadband internet in the middle of nowhere Portugal at an affordable price.”

Helpful Report

Posted 10 years ago

Hi Hans Thanks for taking the time to respond to our survey. We are really pleased that you are happy with your satellite broadband system. Kind regards The Europasat Team

Posted 10 years ago

“Expensive & very erratic service. Fails to work with wireless now although it did when I first got it. Almost impossible to get any speed at all during half term or similar. The best thing is the technical dept. otherwise I wish I had never got on this system”

Helpful Report

Posted 10 years ago

Hi Mrs Lister Thank you for taking the time to respond to our survey. We understand that your system issues were dealt with swiftly at the beginning of your connection by our Technical Manager. If you have any further queries, please do not hesitate to contact us. Kind regards The Europasat Team

Posted 10 years ago

“Always helpful, but if i had a criticism its that the quota runs out without my knowledge and then I am informed. Can't we have some form a warning mechanism when we are down to say just 5mb?”

Helpful Report

Posted 10 years ago

Hi John Thank you for taking time to respond to our survey. We have a system that will send out up to four emails per month notifying you when you exceed certain percentages of usage. Also, data use is visible within the My Details section of the Client Portal. If you have not received any data emails, can you let us know and we can investigate this for you. Kind regards The Europasat Team

Posted 10 years ago

“Always helpful, but if i had a criticism its that the quota runs out without my knowledge and then I am informed. Can't we have some form a warning mechanism when we are down to say just 5mb?”

Helpful Report

Posted 10 years ago

“Ok technical quality, though the speed varies too much. You should within all contracts opened for transferring unused network capacity to the next payment settlement. As a non resident in Spain the cost is too high considered the short period of the year we live there”

Helpful Report

Posted 10 years ago

Hi Per. Thank you for taking time to respond to our survey. Unfortunately, as with mobile phone providers, the satellite owner does not allow any unused data to be rolled-over to the following month. You do have the option of turning the system off over the winter months, after a thirty days' written notice and then reconnecting in the Spring. There would be a reconnection fee payable at this point. Kind Regards The Europasat Team

Posted 10 years ago

“I find it very slow particularly in the winter when it is dull and overcast with fibre optic coming to the area I am considreing going bak to BT Infinity 2”

Helpful Report

Posted 10 years ago

Hi Francis Thank you for taking time to respond to our survey. The speeds you are receiving could be due to the amount of people on the network at any given time as this is a shared network and for this reason, we cannot guarantee any kind of headline speeds. This is also why your speeds may be lower during the late afternoon till late at night simply due to the amount of people using the bandwidth. Please also be aware that the services is an up-to service which means the 20MB/s is not a guaranteed speed. This is stated in our terms and conditions which can be found at: https://www.europasat.com/support/about-us/terms-conditions/. If you have particular concerns, can we ask that you call our Technical Team when you are experiencing the particularly slow speeds and they can investigate for you. Kind regards The Europasat Team

Posted 10 years ago

“Expensive, a bit clunky, but does what it says.”

Helpful Report

Posted 10 years ago

Hi Philip. Thank you for taking time to respond to our survey. Due to the money that has been invested in this new technology, satellite broadband will be more expensive than standard ADSL broadband. We hope this will change as it becomes more of a mainstream option. Kind Regards The Europasat team

Posted 10 years ago

“Always very reliable. It's nice and reassuring to be able to easily contact customer services, both commercial and technical. Of course, I would like the price to be lower. consumers who have access to fibre optic ADSL connections get much better deals. Regards PJP”

Helpful Report

Posted 10 years ago

Hi Philip Thank you for taking time to respond to our survey. We are really pleased that you are happy with your satellite system. Due to the money that has been invested in this new technology, satellite broadband will be more expensive than standard ADSL broadband. We hope this will change as it becomes more of a mainstream option. Kind regards The Europasat Team

Posted 10 years ago

“No satisfying connection in The evening hours and never with Skype . Bert slow internet speed”

Helpful Report

Posted 10 years ago

Hi Arlette Thanks for taking the time to respond to our survey. At the time of the review you are over your data allowance by 2GB and only half way through your month. We would recommend an FUP reset or looking at a higher tariff to cope with your data requirements. Our Customer Services Team will be happy to help with this, they can be contacted on 01869 356166, option 3. Kind regards The Europasat Team

Posted 10 years ago

“Generally a good service but a huge disadvantage is the failure to provide a reliable VOIP telephone service to date. Couple that with a miserly 30GB monthly allowance, which makes watching films a no-no. However as the alternative for me is dial up,I guess I should be grateful for what I do have.”

Helpful Report

Posted 10 years ago

Hi Robert Thanks for taking the time to respond to our survey. We will be launching a VOIP service during the first half of this year. A film uses around 2GB in standard definition. Kind regards The Europasat Team

Posted 10 years ago

“top up way too expensive totally out of proportion”

Helpful Report

Posted 10 years ago

Hi Peter Thanks for taking the time to respond to our survey. Due to the money that has been invested in this new technology, satellite broadband will be more expensive than standard ADSL broadband. We hope this will change as it becomes more of a mainstream option. Kind regards The Europasat Team

Posted 10 years ago

“Customer service was brilliant but unfortunately the package was very poor, we had the 250g package for one day and apparently used 36% of our usage in that short time due to I phones updating to the cloud! Not good.”

Helpful Report

Posted 10 years ago

Hi Damian Thanks for taking the time to respond to our survey. Unfortunately, we do not offer a truly unlimited broadband tariff so all usage counts towards your allocated monthly allowance. Our Customer Services team would be happy to discuss any higher available tariffs that might better suit your usage levels. They can be contacted on 01869 356166, option 3. Kind regards The Europasat Team

Posted 10 years ago

“I wish you could inform me by text or email when my data is about to run out.”

Helpful Report

Posted 10 years ago

Hi Lorna Thanks for taking the time to respond to our survey. We are pleased that you are happy with your satellite broadband system. Emails are sent informing all customers when they have gone over certain levels of data usage. Please inform our Customer Services Team if you are not receiving these emails. Kind regards The Europasat Team

Posted 10 years ago

“We are very happy with Europasat”

Helpful Report

Posted 10 years ago

Hi Thanks for taking the time to respond to our survey. We are pleased that you are happy with your satellite broadband system. Kind regards The Europasat Team

Posted 10 years ago

“The only problem that I have writing about Europasat is that I run out of superlatives. They are an excellent broadband service provider. On the very few occasions when I have had an interruption of service ( never more than an hour or so ) the technical department ahve been very helpful and reassuring. I recommend them to anyone seeking a reliable satellite broadband provider.”

Helpful Report

Posted 10 years ago

Hi John Thanks for taking the time to respond to our survey. We are pleased that you are happy with your satellite broadband system. Kind regards The Europasat Team

Posted 10 years ago

“The service is not as fast as you might be led to believe. The only time you receive really fast downloads is overnight and not when you most need it. I understand the process of smoothing the download due to user numbers but sometimes it drops off to a paltry level and this is an expensive service. Once my contract has ended and fingers crossed we get a mobile phone improvement I will be changing provider.”

Helpful Report

Posted 10 years ago

Hi Euan Thanks for taking the time to respond to our survey. The speeds you are receiving could be due to the amount of people on the network at any given time as this is a shared network and for this reason, we cannot guarantee any kind of headline speeds. This is also why your speeds may be lower during the late afternoon till late at night simply due to the amount of people using the bandwidth. Please also be aware that the services is an up-to service which means the 20MB/s is not a guaranteed speed. This is stated in our terms and conditions which can be found at: https://www.europasat.com/support/about-us/terms-conditions/. If you have particular concerns, can we ask that you call our Technical Team when you are experiencing the particularly slow speeds and they can investigate for you. Kind regards The Europasat Team

Posted 10 years ago

“I am very happy with the technical aspect of the system. it works following expectation. But, once administration come into play it's a mess. I asked to suspend my contract, very well organised but when I tried to contact you again via the website my Login/password was no longer recognized. Again solved but with a lot of partial info. Now you ask me to fill in again my reference number. Why is this necessary. I still am your customer and the reference is still available in my perosnal space. Then you mailed me that I had to go to a special website to a special webside to reconfirm this reference. I tried but got no access. After complaning about this you tell me that I first have to log on. What happens if I cannot logon and or get no internet connection?? This admin around this suspension and re-connecting is far to complicated.”

Helpful Report

Posted 10 years ago

Hi Gerald Thanks for taking the time to respond to our survey. When you suspend your service, we stop access to the account. This is reinstated when the service is reinstated. This is to do with our internal reporting system and cannot be changed. Kind regards The Europasat Team

Posted 10 years ago

Bigblu is rated 3.5 based on 1,222 reviews