Bigblu Reviews

3.5 Rating 1,222 Reviews

60 %

of reviewers recommend Bigblu

Company Reviews

Questions

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3.5

Based on 1,222 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

Visit Website

Phone:

01869222900

Email:

info@bigblu.co.uk

Location:

Broadband House 108 Churchill Road
Bicester
OX26 4XD

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Bigblu 5 star review on 20th September 2017

Pamela Larking

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Early days! I am a new customer but so far the customer service has been very good”

Helpful Report

Posted 9 years ago

“I have had a broadband connection for a number of years through my telephone line and was promised a download speed of up to 20Mbps. However the line would only take 2Mbps but most of the time the actual speed was around 0.5Mbps. It was impossible to view videos on line because they kept dropping out and stopping/starting. It took ages to download anything varying from an hour for a small download to many hours for a large download. As a result I turned to satellite broadband. The download speed has greatly improved and is around 12Mbps but it has been up to 18Mbps at times. The upload speed has gone from 0.2Mbps to around 6Mbps. I have nothing but thanks to say to Europasat for supplying the equipment and making the connections. The whole package was made very easy and the price was very reasonable. The equipment is owned by me so I can take it with me if I move to another part of Europe without too much problem. I would recommend Europasat to anybody who is thinking of changing to satellite broadband. Many many thanks to Europasat from a very grateful customer.”

Helpful Report

Posted 9 years ago

“We are very pleased with the way in which the satellite was installed and the quality of the Internet service we have had since then. One of the main reasons we chose your service was because it can be turned off when we are not in France. Could you please tell me how this can be done. Thank you Paul Evans”

Helpful Report

Posted 9 years ago

“Je suis francaise et il est difficile pour moi d'utiliser une assistance en anglais. Il faudrait pouvoir traduire le page”

Helpful Report

Posted 9 years ago

“My account's still not activated; I don't have a clue why!? And absolutely no response from any member of the team who are supposed to help us (except : We'll call you back" which is not done!). Europasat also has received mails explaining my issue but no feedback at all. I am very disappointed by such a beginning of partnership!”

Helpful Report

Posted 9 years ago

Hi Mr Lagae Thank you for your review. We have contacted the relevant department and have asked them to contact you as soon as possible. Many apologies The Europasat Team

Posted 9 years ago

“Slow when using vpn and it seemed to get slower the more I used it. Ok for surfing the net but I don't think I could use it for work every day”

Helpful Report

Posted 9 years ago

Hi Susan Thanks for taking the time to respond to our survey. Due to the latency that is inherent with Satellite Broadband we would always recommend that you test the system with any VPN before ordering as some are affected more than others by the latency. We are glad that you are happy with the performance otherwise. Kind regards The Europasat Team

Posted 9 years ago

“Technically the product delivers good speed, however, the cost is prohibitive for using to streamline film and series.”

Helpful Report

Posted 9 years ago

“The interaction with Europasat and John Sidwell was extremely good and informative. The equipment was delivered on time and efficiently, but the performance and connection of the satellite internet is so slow and interuptive as to be useless for this day and age. We have also just been informed just 5 days after installation that we have used over 26% of our data quota, on what? we have not downloaded anything other than normal websites. 2 of those days we actually lost all connection as we had the power out due to a storm, so what is happening.”

Helpful Report

Posted 9 years ago

Hi Barry Thanks for taking the time to respond to our survey. It would be worth contacting John to ask him to check the performance of your system and also to provide a breakdown of times when the data was consumed. This will help pinpoint when you used the data. Kind regards The Europasat Team

Posted 9 years ago

“Installation good, helpful engineer. Speed variable, hope for better.”

Helpful Report

Posted 9 years ago

Hi Jack Thanks for taking the time to respond to our survey. We can see that only one speed test has been run on the system to date. Can we ask that your run at least three tests throughout the day and then contact the Technical Team if you are concerned about your speeds. Please use the link below: http://speedprobe.skylogicnet.com Kind regards The Europasat Team

Posted 9 years ago

“Excellent service and super efficient help desk!”

Helpful Report

Posted 9 years ago

Hi Mr Gibson Thank you for taking the time to respond to our survey. We are really pleased that you are happy with both the broadband system and our service. Kind regards The Europasat Team

Posted 9 years ago

“Good service, although more advice on the use of data would have been benifical as phone service is poor in the area that we live.”

Helpful Report

Posted 9 years ago

Hi Joanne Thanks for taking the time to respond to our survey. We do try to cover all aspects of a satellite broadband system whilst talking to potential customers but it is not always possible to accurately predict a customers' usage during these talks. We are really pleased that you are happy with the service. Kind regards The Europasat Team

Posted 9 years ago

“Our satellite equipment was delivered in a timely fashion. It was easy to install and set up, although fine tuning the dish to obtain close to the recommended13.6db was a lengthy procedure, which I am pleased to report was eventually realized! We are now connected and enjoying a reliable and fast service.”

Helpful Report

Posted 9 years ago

Hi Carla Thanks for taking the time to respond to our survey. We are really pleased that you are happy with your satellite broadband system. Kind regards The Europasat Team

Posted 9 years ago

“Everything Straightforward and delighted with the result. Having had poor broadband speeds can now enjoy some of the things city dwellers consider normal.”

Helpful Report

Posted 9 years ago

Hi Alan Thanks for taking the time to respond to our survey. We are really pleased that you are happy with the system and the service received. Kind regards The Europasat Team

Posted 9 years ago

“Very helpful”

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Posted 9 years ago

Hi Frank Thanks for taking the time to respond to our survey and your kind comment. Kind regards The Europasat Team

Posted 9 years ago

“Good service”

Helpful Report

Posted 9 years ago

Hi Lynne Thanks for taking the time to respond to our survey. We are really pleased that you are happy with your system and the service that you receive. Kind regards The Europasat Team

Posted 9 years ago

“Very professional installation and I am very pleased with the sat broadband”

Helpful Report

Posted 9 years ago

Hi Roddy Thanks for taking the time to respond to our survey. We are really pleased that you are happy with the satellite broadband and service received. Kind regards The Europasat Team

Posted 9 years ago

“I'm very disappointed because my connection is down. I asked for help many times by contacting the technical support but I have always the same problem.”

Helpful Report

Posted 9 years ago

“Having recently made the transition from another Satellite Broadband provider to Europasat, Despite the fact that I am using my existing Equipment and connected to the same Satellite, the broardband speeds are far better, I'm now getting a consistent 10+ Meg where as previously I was getting sub 1 Meg consistently, this is to do with how busy the network actually is, and whether the providers are investing money to maintain speeds to ensure customer satisfaction. I do hope that this service delivery continues.”

Helpful Report

Posted 9 years ago

Hi Stephen Thanks for taking the time to respond to our survey. We are really pleased that you are happy with your satellite system. Kind regards The Europasat Team

Posted 9 years ago

“I was very pleased with the service I received relating to the installation of my new satellite internet. Everyone involved was very professional and knowledgeable. We are thoroughly enjoying the connection speeds. I highly recommend this company.”

Helpful Report

Posted 9 years ago

Hi Beth Thanks for taking the time to respond to our survey. We are really pleased that you are happy with the broadband system and the service that you received. Kind regards The Europasat Team

Posted 9 years ago

“Not speed very very slow this access = bullshiet”

Helpful Report

Posted 9 years ago

Bigblu is rated 3.5 based on 1,222 reviews