Bigblu Reviews

Name: Bigblu
Address: Broadband House 108 Churchill Road, Bicester
Rating: 3.48

3.5 Rating 1,222 Reviews

60 %

of reviewers recommend Bigblu

Company Reviews

Questions

Metrics

3.5

Based on 1,222 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

Visit Website

Phone:

01869222900

Email:

info@bigblu.co.uk

Location:

Broadband House 108 Churchill Road
Bicester
OX26 4XD

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Bigblu 5 star review on 20th September 2017

Pamela Larking

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been using Europasat for several years now and service has been excellent. In that time, there has only been one occasion when the service was unavailable for a couple of hours late at night. Tech support are very helpful and knowledgeable and help resolve problems even when they have determined that the problems are with my local network.”

Helpful Report

Posted 10 years ago

Hi Roger Thanks for taking the time to respond to our survey. We are really pleased that you are enjoying your satellite broadband system. Kind regards The Europasat Team

Posted 10 years ago

“While the service has improved a bit recently connection and download speeds are often slow and at times I cannot get connected at all. It seems as if the system is overloaded at peak times when I understood the amount of use would be adjusted to give all users a reasonable service at all times.”

Helpful Report

Posted 10 years ago

Hi Simon Thanks for taking the time to respond to our survey. Can we suggest that you contact our Technical Team to discuss any particular concerns you have regarding the system and they can investigate. They can be contacted on 01869 356166, option 2. Kind regards The Europasat Team

Posted 10 years ago

“Couldn't fault their helpfulness and great service!”

Helpful Report

Posted 10 years ago

Hi Richard Thanks for taking the time to respond to our survey. We are really pleased that you are enjoying your satellite broadband system. Kind regards The Europasat Team

Posted 10 years ago

“As I live in the far north of scotland I could not get telephone broadband. However, my satellite broadband is excellent, and much faster than my friends' in the city.”

Helpful Report

Posted 10 years ago

Hi William Thanks for taking the time to respond to our survey. We are really pleased that you are enjoying your satellite broadband system. Kind regards The Europasat Team

Posted 10 years ago

“Generally a very good service and since starting with you had no major interruptions ....thanks....”

Helpful Report

Posted 10 years ago

Hi David. Thanks for taking the time to respond to our survey. We are really pleased that you are happy with your satellite broadband system. Kind Regards, Europasat Team

Posted 10 years ago

“I am fairly happy with my broadband, but I did expect it to be faster than it is and didn't expect all the buffering delays. The installation was very smooth and quick. Because the internet speed on my isle is so poor, I told a number of people about what I had bought. One of my neighbours then purchased the same package, but this was before I heard about the friends and family referral bonus. I e-mailed to ask about this about 2 months ago - and still waiting for a response!”

Helpful Report

Posted 10 years ago

Hi Jayne. Thanks for taking the time to respond to our survey. If you have any particular concerns regarding speeds, we would encourage you to contact our Technical Team who can take a look at your system, making sure that it is operating at optimum levels. We can find no record of your referral email. Can we ask that you resend the details to info@europasat.com and we can investigate. Kind Regards The Europasat Team

Posted 10 years ago

“Hi We are happy with the way our system works, but ourselfs and many other people we know who use your service in France feel that it's to expensive for the little amount of data you get! With everything now running through the net ie tv like Netflix ,music streaming and telephone the data gets swallowed up in know time at all. Yes you offer larger data packages but the price is a joke! It's a shame as the system works well ,but as soon as a product arrives thats a better more realistic cost myself and many others will be moving to a different service. Regards Oliver Kilby”

Helpful Report

Posted 10 years ago

Hi Oliver Thanks for taking the time to respond to our survey. We are pleased that you are mostly happy with your satellite broadband system. Satellite will be more expensive that standard ADSL broadband due to the amount of funding that has been ploughed into the new Technology. However, we are hoping that this will reduce as the option becomes more 'mainstream'. Kind regards The Europasat Team

Posted 10 years ago

“Mostly no problems,can be a bit slow sometimes,but overall I am happy with the service”

Helpful Report

Posted 10 years ago

Hi Alan Thanks for taking the time to respond to our survey. We are pleased that you are mostly happy with your satellite broadband system. Kind regards The Europasat Team

Posted 10 years ago

“Fantastic in all respects, from the initial contact with sales, through support, and accounts. A pleasure to deal with you well done A team ATB Mark Wildig”

Helpful Report

Posted 10 years ago

HI Mark Thanks for taking the time to respond to our survey. We are really pleased that you are enjoying your satellite broadband system. Kind regards The Europasat Team

Posted 10 years ago

“Seems to be working fine, no hiccups so far”

Helpful Report

Posted 10 years ago

Hi Theona Thanks for taking the time to respond to our survey. We are really pleased that you are enjoying your satellite broadband system. Kind regards The Europasat Team

Posted 10 years ago

“Pleased with service to date!”

Helpful Report

Posted 10 years ago

HI Donald. Thanks for taking the time to respond to our survey. We are really pleased that you are happy with your satellite broadband system. Kind Regards The Europasat Team

Posted 10 years ago

“Europasat works fine, but it's much less of an improvement over the landline broadband than I hoped. We live at the end of a long country lane and the broadband is very poor, so I had been hoping the satellite connection would be much better. Allowing for the initial long latency, which is a generic problem with satellite connections, the data speeds are just about the same as the broadband connection. So no real complaint, but certainly disappointing.”

Helpful Report

Posted 10 years ago

Hi Hardin Thanks for taking the time to respond to our survey. Can we suggest that you contact our Technical Team to discuss any particular concerns you have regarding the system and they can investigate. They can be contacted on 01869 356166, option 2. Kind regards The Europasat Team

Posted 10 years ago

“I have been with Europasat for over a year now and have found them to be helpful and prompt with any queries I have had overall the service has been as expected for what I need to do so am happy to give very good rating”

Helpful Report

Posted 10 years ago

HI David Thanks for taking the time to respond to our survey. We are really pleased that you are enjoying your satellite broadband system. Kind regards The Europasat Team

Posted 10 years ago

“Brilliant service. Reliable and quick.”

Helpful Report

Posted 10 years ago

HI Keith Thanks for taking the time to respond to our survey. We are really pleased that you are enjoying your satellite broadband system. Kind regards The Europasat Team

Posted 10 years ago

“Not a bad system. Very fast when it works but it does seem to suffer from numerous outages which often prevent the enjoyment of watching United Kingdom based TV. The great selling point is the fixed UK IP address and without this I would have moved already to a local solution which is MUCH cheaper. i.e. Half the price or less”

Helpful Report

Posted 10 years ago

Hi David. Thanks for taking the time to respond to our survey. We would encourage you to contact our Technical Team when you experience your next outage in order for them to investigate the issue fully. They are available on 01869 356166, option 2. Kind Regards The Europasat Team

Posted 10 years ago

“Generally, I'm pretty happy with the speed and service. However, I do feel that the speed had reduced since signing up to a 24 month contract, the thoughts of potentially paying more to get the same service I originally signed up for, as popularity increases, are a bit of a turn off to say the least. Look after existing, loyal customers, one would hope so .......”

Helpful Report

Posted 10 years ago

Hi Richard Hi Richard. Thanks for taking the time to respond to our survey. We are really pleased that you are mostly happy with your satellite broadband system. The speeds you are receiving could be due to the amount of people on the network at any given time as this is a shared network and for this reason, we cannot guarantee any kind of headline speeds. This is also why your speeds may be lower during the late afternoon till late at night simply due to the amount of people using the bandwidth. If you have particular concerns, can we ask that you call our Technical Team when you are experiencing the particularly slow speeds and they can investigate for you. Kind regards The Europasat Team

Posted 10 years ago

“I have been a customer of Europsat, via Tooway, for several years now. The transformation in internet usage was dramatic - speed was no longer the constraint but rather monthly connection data limits (10 GB for my package). I read recently that the average monthly broadband download was 54MB. I have lost satellite connection on just three occasions, plus once when heavy snowfall built up on the aerial. The help desk has been good on the few occasions when I have contacted them. The only pity is that the satellite capacity is becoming saturated and thus there is little likelyhood of improved download limits becoming available for the same price.”

Helpful Report

Posted 10 years ago

Hi Alan Thanks for taking the time to respond to our survey. We are really pleased that you are enjoying your satellite broadband system. Kind regards The Europasat Team

Posted 10 years ago

“Although the dish assembly is quite heavy, the Installation and assembly is staightforward. If you point the dish in the approximate direction of the satellite, the in-built satellite signal finder makes the fine tuning easy. Signal is much better than that of the previous telephone line. Technical advice is always available should there be any queries.”

Helpful Report

Posted 10 years ago

Hi Barry. Thanks for taking the time to respond to our survey. We are really pleased that you are happy with your satellite broadband system. Kind Regards The Europasat Team

Posted 10 years ago

“we have been having problems with our system for quite a while now due to it freezing,slow speed,& not loading at all which we have to turn all of the system off then reset it ,,, we are told we would have to pay a surcharge for you to come out even when its not working as it should”

Helpful Report

Posted 10 years ago

Hi Paul Thank you for taking time to respond to our survey. If your dish needed to be realigned due to movement in the dish, this will affect your speeds and the realigning of the dish is your responsibility. If you are still experiencing slow speeds after the correction of alignment, can we ask that you contact our Technical Team who will be happy to assist. Their contact details are 01869 356166, option 2. Kind regards The Europasat Team

Posted 10 years ago

“It's ok.”

Helpful Report

Posted 10 years ago

Hi Anthony. Thanks for taking the time to respond to our survey. Kind Regards The Europasat Team

Posted 10 years ago

Bigblu is rated 3.5 based on 1,222 reviews