Bigblu Reviews

Name: Bigblu
Address: Broadband House 108 Churchill Road, Bicester
Rating: 3.48

3.5 Rating 1,223 Reviews

60 %

of reviewers recommend Bigblu

Company Reviews

Questions

Metrics

3.5

Based on 1,223 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

Visit Website

Phone:

01869222900

Email:

info@bigblu.co.uk

Location:

Broadband House 108 Churchill Road
Bicester
OX26 4XD

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Reina

Bigblu 5 star review on 20th September 2017

Pamela Larking

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast and efficient insallation. The broadband is working well, but a little slower than we expected.”

Helpful Report

Posted 9 years ago

Hi Melony Thanks for taking the time to respond to our survey. We are really pleased that you are happy with your satellite broadband system. The delay you are experiencing is the latency that is inherent with satellite broadband; between 0.6 and 1.2 seconds. If you would like further information on this delay, our Technical Team would be happy to discuss this with you. They are available on 01869 356166, option 2. Kind regards The Europasat Team

Posted 9 years ago

“quick and good service from initial order to installation,however still problems installing wifi router but I will persevere,many thanks to all at Europasat for providing a service that British Telecom will never supply in a remote rural area of Scotland.”

Helpful Report

Posted 9 years ago

Hi Andrew Thanks for taking the time to respond to our survey. We are really pleased that you are happy with the system and the service so far. Hopefully, our Technical Team have been offering advice on the wifi! Kind regards The Europasat Team

Posted 9 years ago

“I find that the service is a big improvement on my last provider The speed is faster and I'm finding that being able to take note of my usage amount is very helpful the installation was very quick and so far very pleased with everything”

Helpful Report

Posted 9 years ago

Hi James Thanks for taking the time to respond to our Survey. We are really pleased that you are happy with you satellite broadband system. Kind regards The Europasat Team

Posted 9 years ago

“Excellent service, delivered to the field in France in 4 days. Fairly straightforward to install and configure. One technical issue sorted out within minutes by phone and am now up and running!! Good download speed achieved, not into the number of bits and bytes etc but pages load quickly. Will be recommending Europsat to my neighbours.”

Helpful Report

Posted 9 years ago

Hi Richard Thanks for taking the time to respond to our Survey. We are really pleased that you are happy with your satellite system and that you enjoyed the purchasing experience. Don't forget our Refer a Neighbour Scheme when mentioning the service to your neighbours! This will ensure that £100 is paid into your bank account when each one activates their own system! Kind regards The Europasat Team

Posted 9 years ago

“Initial contact was excellent, easily dealt with and set up in a very friendly and professional manner”

Helpful Report

Posted 9 years ago

Hi Ron Thanks for taking the time to respond to our survey. We are really pleased that you were happy with the service that you received. Kind regards The Europasat Team

Posted 9 years ago

“Very professional all the way, quite different to my previous Tooway supplier. I was a little worried prior to the changeover but everything went very smoothly. Thank you”

Helpful Report

Posted 9 years ago

Hi Robin Thanks for taking the time to respond to our Survey. We are really pleased that you are happy with the service supplied. Kind regards The Europasat Team

Posted 9 years ago

“I have been "watching" Europasat for over a year. This year I was attracted by the tariffs offered for the SES system which fitted my needs precisely. Despite sourcing my own equipment ( second user ) I have been delighted with the service from Europasat, both prior to getting my equipment up and running and afterwards. I visited Europasat House to sign up for the service; the people I met there could not have been more helpful and friendly. Since then I have needed to call the technical department once and again my question was answered swiftly. I think it is a credit to the company that they provide service, a person to speak to, seven days a week. Roger Jones”

Helpful Report

Posted 9 years ago

Hi Roger Thank you for taking the time to respond to our survey. We are really pleased that you were impressed with the service that we provide and that you are happily using your SES system. Kind regards The Europasat Team

Posted 9 years ago

“I found it very straightforward to assemble and mount the dish using my own kit. Pointing it was not too difficult having had previous experience of this. The Europasat technical department were helpful with setting up the modem and it was soon connected to the internet. I am now getting a satisfactory fast speed and download time with the performance of the installation and I can thoroughly recommend it.”

Helpful Report

Posted 9 years ago

Hi David Thanks for taking the time to respond to our survey. We are really pleased that you are happy with the satellite broadband system and the service that you received. Kind regards The Europasat Team

Posted 9 years ago

“Technical department extremely helpful setting up the system. Sales also quick to the point and I was not bothered by silly stuff! Had to wait too long for the phone to be answered but overall I'm very impressed. Too early to report on performance as speeds are variable. No doubt a pattern will materialise, however, I'm connected and so far so good!”

Helpful Report

Posted 9 years ago

Hi Michael Thanks for taking the time to respond to our survey. We are pleased that you are happy with the service that you have received so far and the system. Kind regards The Europasat Team

Posted 9 years ago

“Slight hick-up with installation as unit not set up correctly in the box and installer had to spend a very long time on help line sorting it which increased my installation bill but all is well and working fine.”

Helpful Report

Posted 9 years ago

Hi Colin Thanks for taking the time to respond to our survey. We are really pleased that you are happy with the broadband system. Kind regards The Europasat Team

Posted 9 years ago

“It was an absolute joy to deal with Trina in the sales department, very knowledgeable and professional, answered all of my queries and put together a great package to fit my requirements. Steve the engineer was also excellent. I'm struggling to set up a wireless router to work with the system but my experience so far gives me confidence that the tech support team will be just as good and get me up and running.”

Helpful Report

Posted 9 years ago

Hi Richard Thanks for taking the time to respond to our Survey. We are really pleased that you are happy with the system and glad that you were so pleased with the service that you received from the team at Europasat. Kind regards The Europasat Team

Posted 9 years ago

“Extremely please with the way a new install went, initial supplied cable was faulty, quickly resolved without fuss, satellite performance exceeds hopes and expectations.”

Helpful Report

Posted 9 years ago

Hi Martin Thanks for taking the time to respond to our Survey. We are really pleased that you are happy with the satellite system. Kind regards The Europasat Team

Posted 9 years ago

“The pre- and post-sale support and advice received was excellent. Instruction manuals and information very good. Very satisfied with product and support.”

Helpful Report

Posted 9 years ago

“Good morning first of all please excuse my terrible english but I try my very best :-)). The service is very well and Mr. Siefen helped me very much . I hope it will be the same for the future. Thank you D. Zollner”

Helpful Report

Posted 9 years ago

Hi Detlev Thanks for taking the time to respond to our customer survey. We are really pleased that you are happy with your satellite system. Kind regards The Europasat Team

Posted 9 years ago

“I have been away from home for this last month but all seems to well”

Helpful Report

Posted 9 years ago

Hi William Thanks for taking the time to respond to our survey. We are pleased that you are happy with your satellite system. Kind regards The Europasat Team

Posted 9 years ago

“Excellent service I cannot fault the guy who Served my last Saturday excellent demonstration regards Richard.”

Helpful Report

Posted 9 years ago

Hi Richard Thanks for taking time to respond to our survey. We are really pleased that you are happy with the system and the service that you have received so far. Kind regards The Europasat Team

Posted 9 years ago

“Everything has been done with speed and efficiency and Daran Brown has been enormously helpful. We have only just started and find that the link is straightforward if you want a Volume Booster, but it would be helpful if there were a link to upgrade the tariff or at least more instructions about how to go about it”

Helpful Report

Posted 9 years ago

Hi Michael Thanks for taking the time to respond to our survey. We are really pleased that you are happy with the system and the service that you have received. Kind regards The Europasat Team

Posted 9 years ago

“Self install went exactly as per instructions, equipment giving speeds right at the top limit as advertised. Telephone support excellent. Hope all this continues!”

Helpful Report

Posted 9 years ago

Hi Gil Thanks for taking the time to respond to our survey. We are really pleased that you are happy with the service. Kind regards The Europasat Team

Posted 9 years ago

“I telephoned the main number and a lady by the name of 'Trina' called me back at 1750hrs on a friday, she was most helpful and efficient and my account was set up and active in double quick time. Saturday afternoon i called the tech helpline who within 10min returned my call, extremely helpful and knowledgeable, 20mins later, online and working! 10 out of 10 thank you very much.”

Helpful Report

Posted 9 years ago

Hi Michael Thanks for taking the time to respond to our survey. We are really pleased that you are happy with the system and the service that you received. Kind regards The Europasat Team

Posted 9 years ago

“The Too way system has brought us into the 21st century! Essential for us to run our business and allow our guests (we run a holiday letting business up in the Tuscan mountains) access to wifi which they all expect in this day and age, A little expensive but a small price to pay as the benefits out way the cost. And it's keeping the wife very quite doing online shopping ????.”

Helpful Report

Posted 9 years ago

Hi John Thanks for taking the time to respond to our survey. We are really pleased that you are so happy with your satellite system. Kind regards The Europasat Team

Posted 9 years ago

Bigblu is rated 3.5 based on 1,223 reviews