Bigblu Reviews

Name: Bigblu
Address: Broadband House 108 Churchill Road, Bicester
Rating: 3.48

3.5 Rating 1,222 Reviews

60 %

of reviewers recommend Bigblu

Company Reviews

Questions

Metrics

3.5

Based on 1,222 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

Visit Website

Phone:

01869222900

Email:

info@bigblu.co.uk

Location:

Broadband House 108 Churchill Road
Bicester
OX26 4XD

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Bigblu 5 star review on 20th September 2017

Pamela Larking

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and your VOOVE specialist was excellent, great manners and took his shoes off without even asking!! Rare now adays!”

Helpful Report

Posted 10 years ago

Hi Stephen Thanks for taking the time to respond to our survey. We are really pleased that you are happy with your satellite broadband system. Kind regards The Europasat Team

Posted 10 years ago

“Sometimes very very slow. And the speed is not very consistent.”

Helpful Report

Posted 10 years ago

Hi Michael Thanks for taking the time to respond to our survey. The speeds you are receiving could be due to the amount of people on the network at any given time as this is a shared network and for this reason, we cannot guarantee any kind of headline speeds. This is also why your speeds may be lower during the late afternoon till late at night simply due to the amount of people using the bandwidth. Please also be aware that the services is an up-to service which means the 20MB/s is not a guaranteed speed. This is stated in our terms and conditions which can be found at: https://www.europasat.com/support/about-us/terms-conditions/. If you have particular concerns, can we ask that you call our Technical Team when you are experiencing the particularly slow speeds and they can investigate for you. Kind regards The Europasat Team

Posted 10 years ago

“After our initial contact with the company, which was very positive, things rapidly went downhill. We purchased a system and the fitter damaged our wall, although this was repaired by Europsat, however they then decided they could not accommodate our requirements and terminated the contract with us. We found them a difficult company to work with, some of their customer service employees were not very helpful, we ended up with no system and out of pocket by £75. Not impressed, look for other options.”

Helpful Report

Posted 10 years ago

Hi Claire Thanks for taking the time to respond to our survey. We believe that the system was not fully installed as you did not agree to the extra charges for bracketry as it was a non standard installation. Kind regards The Europasat Team

Posted 10 years ago

“Poor rating and very disappointing We continually have to increase our data allowance to way beyond what we were told would suffice. With FUP resets we are at circa 40g a month with absolutely minimal use. We were assured at the outset that 10g would be more than enough for Emails and limited internet use. We don't stream movies or even use I player other than occasionally and we are continually being notified about reducing data allowance. Today after only 9days we are told 78%of our allowance is gone. Impossible to gain access to data usage portal and signal is unpredictable. Signal can get up to 15meg but I regret giving up on BT even though connectivity. Was only1.6meg. The unlimited package they offer is not genuine as their own technician ad vies against it. .”

Helpful Report

Posted 10 years ago

Hi Denis. Thanks for taking the time to respond to our survey. We would recommend that you contact our Technical Team who can investigate your data usage. They are contactable on 01869 356166, option 2. Kind Regards, Europasat Team

Posted 10 years ago

“We have a house in France which we visit 3-4 times a year. Europasat service is ideal for us as we can "switch" off or on as we please. Thanks for a good service.”

Helpful Report

(France) - Posted 10 years ago

Hi Dawn. Thanks for taking the time to respond to our survey. We are really pleased that you are happy with your satellite broadband system. Kind Regards, Europasat Team

Posted 10 years ago

“The service to set the system up in the first place was first-rate, on time efficiently done, and clearly explained. It proved difficult to know how much broadband we would use but at least it can be amended as we go. It is still not quite as fast as I expected but is still from 50 to 100 times quicker than our landline version. Recommended all-in-all.”

Helpful Report

Posted 10 years ago

Hi Julian. Thanks for taking the time to respond to our survey. We are really pleased that you are happy with your satellite broadband system. Kind Regards, Europasat Team

Posted 10 years ago

“Expensive! I love the service and its very reliable, but 10gb is very easy to use up and it is very difficult to justify buying an even more expensive package! If I was you I'd worry that when super fast broadband is rolled out across Scotland/uk you will have a mass exodus with people moving back to BT.”

Helpful Report

Posted 10 years ago

Hi Alisdair. Thanks for taking the time to respond to our survey. We are really pleased that you are happy with your satellite broadband system. Satellite will be more expensive that standard ADSL broadband due to the amount of funding that has been ploughed into the new Technology. However, we are hoping that this will reduce as the option becomes more 'mainstream'. Kind Regards, Europasat Team

Posted 10 years ago

“it works well and when it doesn't a quick call & we are up and running againg”

Helpful Report

Posted 10 years ago

Hi Michael Thanks for taking the time to respond to our survey. We are really pleased that you are happy with your satellite broadband system. Kind regards The Europasat Team

Posted 10 years ago

“operative very informative and good service, goods arrived quickly. Tech staff very patient with me and helped get system running . Slight concern about usage in first three days as you informed me having used 40% of my allocation. Then three days after new months allocation informed me of 60% use ! Have bought another 10gb for this month just to see how it settles ,but all the years I was with BT never exceed my 10gb months allocation. Keith Fowler.”

Helpful Report

Posted 10 years ago

HI Keith Thanks for taking the time to respond to our survey. We are really pleased that you are happy with your satellite broadband system. If you would like to discuss your data usage, our Customer Service Team or our Technical Team would be able to advise. Kind regards The Europasat Team

Posted 10 years ago

“I have had my system up and running for a year now and have been delighted. I live in an area of storms and high winds etc and it has never affected my signal. I was promised speeds of about 20mg and it has usually exceeded this. Any problems I have had ( usually something I haven't done properly) have been dealt with quickly and courteously over the phone. All in all...well pleased.”

Helpful Report

Posted 10 years ago

Hi Douglas Thanks for taking the time to respond to our survey. We are really pleased that you are happy with your satellite broadband system. Kind regards The Europasat Team

Posted 10 years ago

“Because we only use Europesat for 6 months (in our second home), we would like to have the possibility to pay for a year and use the yearly stock whenever we need it. The situation is now that we sometimes have to buy extra volume when we have people over and the other 6 months we pay but use nothing.”

Helpful Report

Posted 10 years ago

Hi. Thanks for taking the time to respond to our survey. We are really pleased that you are happy with your satellite broadband system. Kind Regards, Europasat Team

Posted 10 years ago

“On learning that I was about to be cut off because of payment default due to the fact that I hadn't informed you about a change of debit card: I was alerted by your local agent Daran Brown who arranged for me to phone you to provide the necessary details; on phoning the matter was dealt with spedily and in a most helpful manner; the problem was painlessly resolved within 15 minutes of having been first alerted. Many thanks to everyone involved.”

Helpful Report

Posted 10 years ago

Hi Bryan. Thanks for taking the time to respond to our survey. We are really pleased that you are happy with your satellite broadband system. Kind Regards, Europasat Team

Posted 10 years ago

“Hello, I'm afraid I have to rate the service provided as 'poor'. The internet service breaks several times a day and despite numerous phone calls to Europasat and checking the equipment out with an advisor there is never any improvement. I have upgraded in the hopes of solving this problem but although the speed of the internet access has improved, the underlying problem of the constant loss of internet access for several minutes at a time is becoming more and more annoying.”

Helpful Report

Posted 10 years ago

Hi David. Thanks for taking the time to respond to our survey. We will request that a member of our Technical Team gives you a call to discuss your system. Kind Regards, Europasat Team

Posted 10 years ago

“Download speed reduced to virtually nothing after 50% of contracted usage.”

Helpful Report

Posted 10 years ago

HI Janet Thanks for taking the time to respond to our survey. The speeds you are receiving could be due to the amount of people on the network at any given time as this is a shared network and for this reason, we cannot guarantee any kind of headline speeds. This is also why your speeds are lower during the late afternoon till late at night simply due to the amount of people using the bandwidth. Please also be aware that the services is an up-to service which means the 20MB/s is not a guaranteed speed. This is stated in our terms and conditions which can be found at: https://www.europasat.com/support/about-us/terms-conditions/. If you have particular concerns, can we ask that you call our Technical Team when you are experiencing the particularly slow speeds and they can investigate for you. Kind regards The Europasat Team

Posted 10 years ago

“Good morning, Not sure I purchased anything from Europa recently. I have been a customer for a few years now. However – I have two comments 1) VOIP Service – the lack of, is a big disappointment and has been a couple of months away for all of the time I have been with you. 2) The tariff structure is not great – the jump between 30GB and the next step is unreal – also the fact that unused usage cannot roll over to the next month is a pain and seems unfair. Happy to discuss Kind regards James”

Helpful Report

Posted 10 years ago

Hi James. Thanks for taking the time to respond to our survey. It was just a general check to see if you were happy with the service. Kind Regards The Europasat Team

Posted 10 years ago

“Usually a good reliable service,only seems affected by weather.”

Helpful Report

Posted 10 years ago

Hi Clive Thanks for taking the time to respond to our survey. We are pleased that you are mostly happy with your satellite broadband system. Kind regards The Europasat Team

Posted 10 years ago

“One click purchase of volume booster is very good, very quick etc However the one drawback is that once the monthly limit is exceeded and the booster kicks in the client is unable to see the usage of the booster as the usage bar chart no longer updates......”

Helpful Report

Posted 10 years ago

Hi Stephen. Thanks for taking the time to respond to our survey. We are really pleased that you are happy with your satellite broadband system. Kind Regards, Europasat Team

Posted 10 years ago

“I have been using Europasat for a few years now and have found the service, on the whole, very good. When I have had a problem with the service I have been on the phone to the offices and they have come back to me and solved the problem within 24 hours. One thing I am a little disapointed with is sometimes the internet is very slow, and because we are restricted to a specific amount of download per month I find it very expensive compaired to other internet providers in the area.”

Helpful Report

Posted 10 years ago

HI David. Thanks for taking the time to respond to our survey. We are pleased that you are mostly happy with your satellite broadband system. Satellite will be more expensive that standard ADSL broadband due to the amount of funding that has been ploughed into the new Technology. However, we are hoping that this will reduce as the option becomes more 'mainstream'. Kind regards The Europasat Team

Posted 10 years ago

“I find the company very efficient but I am struggling to keep to my 10.000 allowance and am not able to afford to increase it. Is it possible to increase it and keep the same fee as I am paying now?”

Helpful Report

Posted 10 years ago

Hi Ethel. Thanks for taking the time to respond to our survey. We are really pleased that you are happy with your satellite broadband system. Our prices are as per our website. Kind Regards, Europasat Team

Posted 10 years ago

“Quick polite response to my query and fast dispatch of the equipment required to solve my problem. Very well done indeed. Bryan Jackson.”

Helpful Report

Posted 10 years ago

Hi Bryan Thanks for taking the time to respond to our survey. We are really pleased that you are happy with your satellite broadband system. Kind regards The Europasat Team

Posted 10 years ago

Bigblu is rated 3.5 based on 1,222 reviews