Bigblu Reviews

Name: Bigblu
Address: Broadband House 108 Churchill Road, Bicester
Rating: 3.48

3.5 Rating 1,222 Reviews

60 %

of reviewers recommend Bigblu

Company Reviews

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Metrics

3.5

Based on 1,222 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

Visit Website

Phone:

01869222900

Email:

info@bigblu.co.uk

Location:

Broadband House 108 Churchill Road
Bicester
OX26 4XD

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Bigblu 5 star review on 20th September 2017

Pamela Larking

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“""Shambles - speed is no where need advertised (lucky if you get 7mb offpeak) - online chat does not work - they just cut you off - calling them up even worse - they pick up then cut you off, pick up and transfer you onto another wait or just never pick up - if you can avoid them, do yourslef a favour and find another provider. I'd love to know who's leaving all these 5 star reviews.”

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Posted 7 years ago

“They were helpful in advising regarding recent upsurge in data usage and investigating possible reasons for same”

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Posted 7 years ago

“Useless broadvand service and useless customer service, if you can get through to them at all. I have a strong suspicion the 5 star reviews on here are made my empliyees. . .”

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Posted 7 years ago

“Internet provided but poor customer service.”

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Posted 7 years ago

“Friendly service when I called with a problem.”

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Posted 7 years ago

“Very friendly, easy to do. The only minus was the waiting time before anyone answered.”

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Posted 7 years ago

“It was only a change of credit card details that I needed done, but the assistant was helpful and cheerful, makes a nice change from a lot of customer service one has to contact ;-) Thank you.”

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Posted 7 years ago

“Their customer services in UK,were excellent.Polite, precise,not patronising,The chap was very helpful, knew his busines,understood my issue,and made me feel, i was actually talking with a caring customer services person.He gave me confidence in his sincerity,to look into my issue further and i was very satisfied with how i was handled.”

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Posted 7 years ago

“The telephone was answered quickly,the chap i spoke with,name of Phil,,was exempliary in his helpfulness.I have had a great deal of unhappiness with Europasat in the last few months,but talking with Phil, has reinstated my confidence in the company,seriously. I was more than happy to make payment,of the two outstanding invoices,and feel reassured that Phil, will actually do something about my complaint from July. He is a great example of how to deal with clients,and i think he should be set out,by the company,as a training role model.Thank you”

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Posted 7 years ago

“I had a broadband problem. I rang up customer services and spoke to a very helpful person, who got me up and running again within a few minutes. Great service. Thank you”

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Posted 7 years ago

“I was able to connect my laptop and tablet to the internet via ZyEL off the first time. Thank you.”

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Posted 7 years ago

“It took nearly four weeks to receive the router. We finally got Alex on the line and he was very patient and helpful in guiding me to configure the router. All working well and very satisfied but please improve your helpline time. One hour wait is frustrating.”

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Posted 7 years ago

“A bit of a wait on the phone but not a big issue. We all know how it is to be busy!! Once through to Customer Service, the issue was resolved in a matter of minutes. EXCELLENT, professional, efficient and polite assistance. Pleased and happy indeed!”

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Posted 7 years ago

“Phil Legg was excellent in assisting me, providing me with superb customer service and advice.”

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Posted 7 years ago

“Excellent customer service, every thing was well explained and I had a call back to make sure it was all working and I was happy.”

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Posted 7 years ago

“The staff are fantastic but the waiting time is horrific. The Internet is slow shitty and extortionate. Not value for money. Forced due to geographics to have this service.”

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Posted 7 years ago

“Great service from Phil Legge, can't ask for better customer service, incredibly helpful and useful. Thank you again Phil.”

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Posted 7 years ago

“Solve my problem very fast”

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Posted 7 years ago

“Been with is company for about 2 months and had broadband for less that half of that time. When I call I am on the phone waiting to speak to someone from Tech support for an hour at a time with the same message on loop! Strange how is you press to speak to sales it is through in 5 rings! Every time I am told I have exceeded my data however at the age of 60 the only thing I use it for is email and checking facebook. No downloading, no watching films or youtube NOTHING! HOW in Gods name can I be exceeding my data? They cannot even tell me what my data allowance is apparently. Stay clear and find yourself another company is my honest advice.”

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Posted 7 years ago

“Hi, I phoned up to query my usage and was delighted by the friendly and courteous guy who handled my query, he couldn't have been more helpful.”

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Posted 7 years ago

Bigblu is rated 3.5 based on 1,222 reviews