Bigblu Reviews

Name: Bigblu
Address: Broadband House 108 Churchill Road, Bicester
Rating: 3.48

3.5 Rating 1,222 Reviews

60 %

of reviewers recommend Bigblu

Company Reviews

Questions

Metrics

3.5

Based on 1,222 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

Visit Website

Phone:

01869222900

Email:

info@bigblu.co.uk

Location:

Broadband House 108 Churchill Road
Bicester
OX26 4XD

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Bigblu 5 star review on 20th September 2017

Pamela Larking

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“EXCELLENT, FAST AND RELIABLE SATELLITE BROADBAND SERVICE. BEEN A CUSTOMER FOR 2 YEARS NOW AND WOULD NOT HESITATE TO RECOMMEND EUROPASAT. REVOLUTIONIZED OUR HOUSEHOLD WHICH BEFORE EUROPASAT HAD TO RELY ON THE TERRESTRIAL SERVICES PROVIDED BY THE USUAL CULPRITS.”

Helpful Report

Posted 10 years ago

Hi Hermione Thank you for taking the time to respond to our survey. We are really pleased that you are enjoying your satellite broadband system. Kind regards The Europasat Team

Posted 10 years ago

“Thanks for your speedy and very clear response.”

Helpful Report

Posted 10 years ago

Hi Gareth, thank you for replying to our survey. I'm happy to hear you are enjoying the service. Kind Regards The Europasat Team

Posted 10 years ago

“The service is great, the biggest drawback is when you have used your alloted amount is traps you down to 1 or 2 bites per second.”

Helpful Report

Posted 10 years ago

Hi Michael. Thanks for taking the time to respond to our survey. We are pleased that you are mostly happy with the satellite system. The throttling of the service when you have exceeded your data allowance is part of our Fair Access Policy. This is detailed on our website. Kind Regards The Europasat Team

Posted 10 years ago

“I have been very happy with the service. If I have any queries they are easily answered for me. Good strong guidance via the telephone.”

Helpful Report

Posted 10 years ago

HI Chris Thank you for taking the time to respond to our survey. We are really pleased that you are enjoying your satellite broadband system. Kind regards The Europasat Team

Posted 10 years ago

“Not having the economic clout of the big Corporations like BT , Europasat can't stop the sudden pulling of signal to protect BT et al. So, although I have the now withdrawn 'unlimited' package, I frequently experience that glorious moment when the signal drops to almost zero.”

Helpful Report

Posted 10 years ago

“Excellent service and cost. Compared with BT. last year was £400+ Europast £70 ish Need we say more ?”

Helpful Report

Posted 10 years ago

Hi Robert. Thanks for taking the time to respond to our survey. We are pleased that you are happy with your satellite broadband system. Kind Regards The Europasat team

Posted 10 years ago

“if it works...it s work perfectly...till the Moment i need hell...this is a little complicadet... but...normel i love my Internet... lot oft wishes...Gabriele deutsch..walter”

Helpful Report

Posted 10 years ago

Hi Grabriele, thank you for your review if we can ever be of any assistance feel free to contact us Kind Regards The Europasat team

Posted 10 years ago

“The service that we had when the system first went in was good, however the system where if i buy more and user more bandwidth I get a poorer service is bizarre. Since I went from using 50gb per month to using 100gb per month the system has become unusable in the evenings, as I am paying for 100gb why should I get penalised for using it? I am actively searching for a replacement system,”

Helpful Report

Posted 10 years ago

Hi David Thank you for taking time to respond to our survey. The speeds you are receiving could be due to the amount of people on the network at any given time as this is a shared network and for this reason, we cannot guarantee any kind of headline speeds. This is also why your speeds may be lower during the late afternoon till late at night simply due to the amount of people using the bandwidth. Please also be aware that the services is an up-to service which means the 20MB/s is not a guaranteed speed. This is stated in our terms and conditions which can be found at: https://www.europasat.com/support/about-us/terms-conditions/. If you have particular concerns, can we ask that you call our Technical Team when you are experiencing the particularly slow speeds and they can investigate for you. Kind regards The Europasat Team

Posted 10 years ago

“Excellent customer service. Quick installation and very helpful when I have asked about how everything operates.”

Helpful Report

Posted 10 years ago

Hi Matt Thanks for taking the time to respond to our survey. We are really pleased that you are happy with your satellite system. Kind regards The Europasat Team

Posted 10 years ago

“Everything cool! I would like to have a pay as you go option but unfortunately it is not available for my country (Greece).”

Helpful Report

Posted 10 years ago

Hi Ioannis Thanks for taking the time to respond to our survey. The satellite owner will be launching their new Pay As You Go option shortly. Kind regards The Europasat Team

Posted 10 years ago

“This is a product you can rely on if you need internet in a remote location. With nowadays standards and expectations wanting tons of gigabytes per month for streaming and other on demand viewing or listening, the price of €10,00 / Gb above your monthly 'allowance' is quite hefty. But in some locations you have no other choice at all, when 3G nor 4G nor adsl or present and there Europsat has no real competition to fear. Probably this product will come under serious price pressure when at the end of 2015 your 3G/4G roaming internet will cost the same abroad in the EU as at home.”

Helpful Report

Posted 10 years ago

Hi Bruno Thank you for taking time to respond to our survey. Satellite will be more expensive that standard ADSL broadband due to the amount of funding that has been ploughed into the new Technology. However, we are hoping that this will reduce as the option becomes more 'mainstream'. Kind regards The Europasat Team

Posted 10 years ago

“Mark has been extremely helpful professional and friendly during not only the instalation process but with follow up questions and assists.”

Helpful Report

Posted 10 years ago

Hi Jonas Thanks for taking the time to respond to our survey. We are really pleased that you are happy with your satellite system. Kind regards The Europasat Team

Posted 10 years ago

“Service performed as advertised last month”

Helpful Report

Posted 10 years ago

Hi James Thanks for taking the time to respond to our survey. Kind regards The Europasat Team

Posted 10 years ago

“Great service, fastest broadband in the sticks!! Perfect solution to broadband on my farm does what it says in the advert!”

Helpful Report

Posted 10 years ago

Hi James Thanks for taking the time to respond to our survey. We are really pleased that you are happy with your satellite broadband system. Kind regards The Europasat Team

Posted 10 years ago

“A superfast satellite broadband service is what is claimed by Europasat, the reality is that at best it is reasonable but very often the service is slow. Primarily because of the delay between satellite and dish, but also when the service is used at peak times such as school holidays. On the plus side I have never experienced any down time with this service. The reality is a poor internet service over the telephone line is better. So use this service if you can't get a telephone line to your property.”

Helpful Report

Posted 10 years ago

Hi Alan Thank you for taking time to respond to our survey. The speeds you are receiving is due to the amount of people on the network at any given time as this is a shared network and for this reason, we cannot guarantee any kind of headline speeds. This is also why your speeds may be lower during the late afternoon till late at night simply due to the amount of people using the bandwidth. Please also be aware that the services is an up-to service which means the 20MB/s is not a guaranteed speed. This is stated in our terms and conditions which can be found at: https://www.europasat.com/support/about-us/terms-conditions/. If you have particular concerns, can we ask that you call our Technical Team when you are experiencing the particularly slow speeds and they can investigate for you. Kind regards The Europasat Team

Posted 10 years ago

“I have no idea what you are referring to. I have made no purchases from your company , other than paying the monthly rental, at vastly more cost than can be achieved in other countries, but that's my fault for living in a third world country, Spain.”

Helpful Report

Posted 10 years ago

Hi Frederick Thanks for taking the time to respond to our survey. You purchased in September 2013. All prices can be viewed on our website www.europasat.com. Our Customer Services Team would be happy to discuss any changes you would like to make. Kind regards The Europasat Team

Posted 10 years ago

“We live in France and our order came from UK It was easy, quick service and easy to install and much faster internet than my previous satellite provider. well impressed with Europasat.”

Helpful Report

(France) - Posted 10 years ago

Hi Susan Thanks for taking the time to respond to our survey. We are pleased that you are happy with your satellite broadband system. Kind regards The Europasat Team

Posted 10 years ago

“"You have recently purchased.." It was over a year ago. And furthermore, the helpdesk treat you like an imbecile and don's bother to determine your knowledge or skill level. If there was a viable option for net access, I would take it like a shot.”

Helpful Report

Posted 10 years ago

Hi Brian Thanks for taking the time to respond to our survey. As you can appreciate, we have a full range of customers from those who are very technical to those who are not. We are sorry if you have had a bad experience contacting our Technical Team, they are committed to helping with all queries. Kind regards The Europasat Team

Posted 10 years ago

“There is hole in your system whereby our order for a site survey made by phone did not get passed through to be actioned by the necessary person. Further my first telephone enquiry was not followed up or passed to the correct person. My second call was dealt with excellently both by the young lady who answered my call and also by the person who arranges your site surveys.”

Helpful Report

Posted 10 years ago

Hi Bruce Thanks for taking the time to respond to our survey. Many thanks for your feedback. This helps us to improve our service and we will investigate your experience. Kind regards The Europasat Team

Posted 10 years ago

“They came and fixed the satellite dish without fuss and on time. We use the internet source as a backup for our radio broadcasting and it works reliably.”

Helpful Report

Posted 10 years ago

Hi David Thanks for taking the time to respond to our survey. We are really pleased that you are happy with your satellite system. Kind regards The Europasat Team

Posted 10 years ago

Bigblu is rated 3.5 based on 1,222 reviews