Bigblu Reviews

Name: Bigblu
Address: Broadband House 108 Churchill Road, Bicester
Rating: 3.48

3.5 Rating 1,222 Reviews

60 %

of reviewers recommend Bigblu

Company Reviews

Questions

Metrics

3.5

Based on 1,222 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

Visit Website

Phone:

01869222900

Email:

info@bigblu.co.uk

Location:

Broadband House 108 Churchill Road
Bicester
OX26 4XD

Write Your review

Tell us how Bigblu made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Bigblu 5 star review on 20th September 2017

Pamela Larking

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Being in a remote part of France found the system I have very reliable and the after sales service very good”

Helpful Report

(France) - Posted 8 years ago

“quick on web sites having problems with vpn and downloading files from our main server getting support yo look in to this”

Helpful Report

Posted 8 years ago

“Efficient. Good communication.”

Helpful Report

Posted 8 years ago

“The staff I dealt with on the telephone or by email were very helpful, and quick to respond to my queries. Seem to be a well organised provider, and properly commited to good customer service”

Helpful Report

Posted 8 years ago

“i have a house in France, i bought the equipment in the UK from Europa sat and informed them of my intentions . i phoned 4-5 times explaining my difficulty on set up .but i know i was on my own .so i paid an engineer in France on the set in the end . plus it is too expensive for the private user for what you get .”

Helpful Report

Posted 8 years ago

“I'm happy with the special offer package I've been given for 6 months. However, communication is rather poor. The agent lacked rapport and I ended up asking quite a few questions which I would have expected him to have volunteered information for. There were silent pauses as if he couldn't be bothered with the conversation.”

Helpful Report

Posted 9 years ago

“great customer service”

Helpful Report

Posted 9 years ago

“i have only 2 points -delivery was quite long -the cable 30 meters was not included These could corrected, i am sure. best regards”

Helpful Report

Posted 9 years ago

“Installation great, fast, sales girl good, seemed to have used up a lot of allowance without reason, I did ask who paid for the usage for the software update on the box and was told not me, so I'm puzzled and not totally convinced, not sure how it can be done without using my connection... anyway the second response from technical was a little curt...other than that the connection is good...”

Helpful Report

Posted 9 years ago

“Good service and delivery time. Perhaps some better info' on different types of satellite contracts would be helpful to the uninitiated. Thanks.”

Helpful Report

Posted 9 years ago

“Great service throughout, quick delivery, I self installed and had no issues and the speeds are great, Thanks very much!”

Helpful Report

Posted 9 years ago

Hi Paul Thanks for taking the time to respond to our survey. We are really pleased that you are happy with the system Kind regards The Europasat Team

Posted 9 years ago

“The instruction video is not up to date! It looks like it from the early 90s. It should be easy to follow if you have an Mac Computer and an airport express as router for example. Missing the downloading of the app in the video, for me that was a crucial part in the set up!”

Helpful Report

Posted 9 years ago

Hi Love Thanks for taking the time to respond to our survey. You should have received our comprehensive, easy-to-follow installation manual. Apologies if you did not receive this. We are really pleased that the system is working well for you. Kind regards The Europasat Team

Posted 9 years ago

“So far it is going fine”

Helpful Report

Posted 9 years ago

Hi Benjamin Thanks for taking the time to respond to our Survey. We are really pleased that you are happy with the system. Kind regards The Europasat Team

Posted 9 years ago

“No more tethering to an intermittent cell phone - we now have a reliable internet connection at our rural holiday home in Northern France. The dish, mount and transceiver are much heavier than a TV dish. It can be assembled in stages but I'd recommend choosing a site that's not too difficult to access - I chose to replace an ancient dish on a chimney and had to climb out a velux window, tie myself to a rope around the chimney and clamber over loose roof tiles to a make-shift roof ladder! Assembly wasn't too tricky but the fine tuning took a while - got the dish locked on the azimuth then tightened the nuts and lost the signal, so took a few attempts and I'm not sure my nuts are fully tightened now. I certainly don't fancy having to re-align it after a big storm. Lesson learned - choose an easily-accessed location.”

Helpful Report

Posted 9 years ago

Hi Steve Thanks for taking the time to respond to our survey. We are really pleased that you are happy with your service. Kind regards The Europasat Team

Posted 9 years ago

“Great helpful service, good quality product supplied.”

Helpful Report

Posted 9 years ago

Hi Ian Thanks for responding to our survey. We are really pleased that you are happy with your satellite system and the service that you received. Kind regards The Europasat Team

Posted 9 years ago

“No problems from start to finish. Installation was arranged quicker than I expected. Speed seems OK for now and much faster than archaic BT”

Helpful Report

Posted 9 years ago

Hi Michael Thanks for responding to our survey. We are really pleased that you are happy with your satellite system and the service that you received. Kind regards The Europasat Team

Posted 9 years ago

“The business tariff was sold as suitable for business use, which it is not. The latency renders vpn and voip totally unusable and if I new this in advance I would not have purchased at all. I will cancelling my subscription and selling the equipment- totally useless.”

Helpful Report

Posted 9 years ago

Hi Paul Thanks for taking the time to respond to our survey. We would always recommend testing a VPN before purchasing a satellite system as the latency can have an affect on some VPNs. This is mentioned on our website and over the phone when VPNs are mentioned. We will be introducing a VOIP service imminently. Kind regards The Europasat Team

Posted 9 years ago

“Initial service was good. However, a pretty basic error has slightly dented my confidence in Europasat. I feel they have looked into the issue and apologised, so let's see how it goes from here.”

Helpful Report

Posted 9 years ago

Hi Darius Thanks for taking the time to complete our survey. Many apologies for the early arrival of the engineer. Glad it is all sorted and you are happy with the system. Kind regards The Europasat team

Posted 9 years ago

“One days work to install on your own. No specialist knowledge required and help, if needed ,at the end of the phone. No more worrying about the state of my phone line.”

Helpful Report

Posted 9 years ago

Hi Peter Thanks for responding to our survey. We are really pleased that you are happy with your satellite system and the service that you received. Kind regards The Europasat Team

Posted 9 years ago

“The set up process was first class. However, the internet keeps going off or can't connect far too often”

Helpful Report

Posted 9 years ago

Hi Paul Thanks for taking the time to respond to our survey. Please can we request that you call our technical team when you experience this issue and they can investigate this for you. Kind regards The Europasat Team

Posted 9 years ago

Bigblu is rated 3.5 based on 1,222 reviews