Bigblu Reviews

Name: Bigblu
Address: Broadband House 108 Churchill Road, Bicester
Rating: 3.48

3.5 Rating 1,222 Reviews

60 %

of reviewers recommend Bigblu

Company Reviews

Questions

Metrics

3.5

Based on 1,222 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

Visit Website

Phone:

01869222900

Email:

info@bigblu.co.uk

Location:

Broadband House 108 Churchill Road
Bicester
OX26 4XD

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Bigblu 5 star review on 20th September 2017

Pamela Larking

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Before I got TOO WAY Broadband instaled I was on dialup it was unbearable. No one could get me cabled broadband and all the supliers were doing away with dialup. Islesat was working at my place of work I spoke to Paul to get more information about instalation ,cost ect . I soo glad I did it is super fast beter than I ever expected thank you.”

Helpful Report

Posted 10 years ago

Hi George Thanks for taking the time to respond to our survey. We are pleased that you are happy with your satellite broadband system. Kind regards The Europasat Team

Posted 10 years ago

“I purchased an SES Satellite system for my holiday home in central France as a cheaper option to having the internet from France Telecom. Over a 2 year period I will save about £100-£150 and after that about £200 per year. There is little competiton in France to get a good deal from other companies so France Telecom have the monopoly. I installed the system myself following the instructions and it all went very well. I have gone for the basic 4Mb down speed, .5Mb up and 3Gb per month which works well for me. I have a couple of times purchased an extra 3Gb at £5.00 which is easy and instant. It works very well and does what I want and am pleased with it.”

Helpful Report

(France) - Posted 10 years ago

Hi Martin Thanks for taking the time to respond to our survey. We are pleased that you are happy with your satellite broadband system. Kind regards The Europasat Team

Posted 10 years ago

“Good service and coverage, relatively fast internet. Overall price could be better, our agent quoted us a price after installation and that price was never met. Would like to lose the agent fee and pay less please.”

Helpful Report

Posted 10 years ago

Hi Stuart Thank you for taking the time to respond to our survey. You are on a twenty-four month rental contract and that will include a monthly tariff and a monthly rental cost. This is not an agents fee. Kind regards The Europasat Team

Posted 10 years ago

“you say I have just made a purchase I have no knowledge of this I have a monthly rental with you that is all I would however like to know what you charge for unlimited broadband yours m brooks”

Helpful Report

Posted 10 years ago

Hi Michael Thank you for taking the time to respond to our survey. If you are finding that your data allowance is not covering your requirements, please visit our website for the range of larger tariffs that are on offer. An emailed request to our Customer Services team info@europasat.com will ensure the swift upgrade of your monthly data allowance. https://www.europasat.com/tooway/ Kind regards The Europasat Team

Posted 10 years ago

“We wanted speed and reliability. Taking Ping time into account it never seems fast. When I try speed-tests from independents the speed is always hugely slower than the company speed-test. The fact that speed is determined by the number of users, the more money you make, the slower it gets, so that is annoying. The slow supply is however fairly reliable, with rare outage. The cost is extortionate, with extra GB costing far too much. If I had an alternative I would use it. I am not a happy customer.”

Helpful Report

Posted 10 years ago

Hi Georgina Thank you for taking the time to respond to our survey. Satellite ping times are mentioned in our FAQs. Unfortunately, due to the speed of light and the huge distances that the signal travels up to the satellite and back again, our Ping averages between 750 and 1000ms. Kind regards The Europasat Team

Posted 10 years ago

“The response to my purchase was prompt, but I was overcharged. When I pointed out the error, they quickly rectified it. Therefore, all ended satisfactorily.”

Helpful Report

Posted 10 years ago

Hi Walter Thank you for taking the time to respond to our survey. We are really pleased that you are enjoying your satellite broadband system. Kind regards The Europasat Team

Posted 10 years ago

“The setup was slow and took time to receive the signal. The unit performed slowly and reception was at times intermittent. I had been assured it was fast and consistent.”

Helpful Report

Posted 10 years ago

Hi Philip Thanks for taking the time to respond to our survey. Please feel free to contact either John Sidwell or our Technical Team on 01869 356166, option 2. Either would be happy to check that your system is working at optimum levels. Kind regards The Europasat Team

Posted 10 years ago

“A volume of 10 Gb a month is not so much. Yoy have to be carefull with downloading, otherwise the max volume will be reached very soon. And 30 euro a month for 10 GB is a lot of money, comparing to other internet providers.”

Helpful Report

Posted 10 years ago

Hi Marc. Thank you for taking the time to respond to our survey. If you are finding that your data allowance is not covering your requirements, please visit our website for the range of larger tariffs that are on offer. An emailed request to our Customer Services team info@europasat.com will ensure the swift upgrade of your monthly data allowance. https://www.europasat.com/tooway/own-your-kit/ Kind Regards The Europasat team

Posted 10 years ago

“Prompt actions and response. Good to deal with, minimum bureaucracy. Easy to update and to use.”

Helpful Report

Posted 10 years ago

Hi Jim Thank you for taking the time to respond to our survey. We are really pleased that you are happy with your satellite system. Kind regards The Europasat Team

Posted 10 years ago

“I originally opted for 20GB as I was told that it was enough for my needs. At the time of installation you had an offer of unlimited usage, however, when I discovered 20Gb was no way near what I needed, I then asked to be upgraded to unlimited. I was told at that time that unlimited was now unavailable and I could opt for 50 GB. This installation is in my property in Spain which I use for 5/6 months of the year. You can imagine my surprise that two days after my return on the 27th November, I received an email on the 29th from you stating that I had used 36% of my allowance up to 5th December! Thankfully I now have a good internet service through Movistar so as soon as my contract is up, I'll be disconnecting fro your service. Best regards. Tony Murphy”

Helpful Report

Posted 10 years ago

Hi Tony Thanks for taking the time to respond to our survey. All tariffs are advertised on our website. We are unable to offer you the unlimited tariff. Perhaps you would be interested in the Tooway Extra tariff. Kind regards The Europasat Team

Posted 10 years ago

“The product we have doesn't work it is supposed to give high speed internet ours only works for the first 50 percent of the allowance supposedly this is because of a mountain (hill) obscured the satellite although it works for the first two weeks in the month. Customer service is appalling.”

Helpful Report

Posted 10 years ago

Hi Nick Thanks for taking the time to respond to our survey. We have looked through your account and cannot see any reason for an issue, if you would like to contact our technical support team at support@europasat.com and they can look into the system with you and assist further. Kind regards The Europasat Team

Posted 10 years ago

“it is good but expensive, i would change if i could get cheaper nearly 50 euro a month for internet is too much when with adsl you get so much more. dave.eady@wanadoo.fr”

Helpful Report

Posted 10 years ago

Hi David Thanks for taking the time to respond to our survey. Satellite will be more expensive that standard ADSL broadband due to the amount of funding that has been ploughed into the new Technology. However, we are hoping that this will reduce as the option becomes more 'mainstream'. Kind regards The Europasat Team

Posted 10 years ago

“I think for the price that we are paying, the internet should be unlimited. I look at other companys and for less money, that is so. I need the internet for mi work and every month i reach almost the limit and have to remind the children not to use the internet often.Or we need to pay more. regards Saskia”

Helpful Report

Posted 10 years ago

HI Saskia Thank you for taking the time to respond to our survey. Can you send us details of the price comparisons that you have come across and we can look at price matching on a like-for-like basis. Kind regards The Europasat Team

Posted 10 years ago

“Good service (in context of satellite-based system). Technical support excellent. Local agent, John Sidwell, is very responsive to any enquiry.”

Helpful Report

Posted 10 years ago

HI Peter Thanks for taking the time to respond to our survey. We are really pleased that you are happy with your satellite broadband system. Kind regards The Europasat Team

Posted 10 years ago

“Good service (in context of satellite-based system). Technical support excellent. Local agent, John Sidwell, is very responsive to any enquiry.”

Helpful Report

Posted 10 years ago

Hi Peter Thanks for taking the time to respond to our survey. We are really pleased that you are happy with the satellite broadband system. Kind regards The Europasat Team

Posted 10 years ago

“Barely better than our awful BT Broadband- not sure why we bothered!”

Helpful Report

Posted 10 years ago

Hi Giles Thanks for taking the time to respond to our survey. We have asked a member of the Technical Team to contact you about your service. Kind regards The Europasat Team

Posted 10 years ago

“The car which I have at this moment is not very good, but O.K. The communication with the service is poor : I asked several times to be treated in my own language, which is also an official language for the office where I rent the car (Brussels), but they only write to me in their language. That is not polite, and it is politically unwise.”

Helpful Report

Posted 10 years ago

Hi Boudewijn Thanks for your comments. We supply satellite broadband, not cars. Kind regards The Europasat Team

Posted 10 years ago

“I have not recently made a purchase but I am more than happy to say that there over the phone problems solving service is First Class and would thank them so.”

Helpful Report

Posted 10 years ago

Hi Edwin Thanks for taking the time to respond to our survey. We are pleased that you are happy with your satellite broadband system. Kind regards The Europasat Team

Posted 10 years ago

“A good service for Spain but looking for a cheaper alternative as it's expensive for the limited usage.”

Helpful Report

Posted 10 years ago

Hi Ian Thank you for taking time to respond to our survey. Due to the money that has been invested in this new technology, satellite broadband will be more expensive than standard ADSL broadband. We hope this will change as it becomes more of a mainstream option. Kind regards Europasat

Posted 10 years ago

“Sartellite dish deilvered fast and on time. Works well on a Craotian island.”

Helpful Report

Posted 10 years ago

HI Michael Thanks for taking the time to respond to our survey. We are pleased that you are happy with your satellite broadband system. Kind regards The Europasat Team

Posted 10 years ago

Bigblu is rated 3.5 based on 1,222 reviews