Bigblu Reviews

Name: Bigblu
Address: Broadband House 108 Churchill Road, Bicester
Rating: 3.48

3.5 Rating 1,222 Reviews

60 %

of reviewers recommend Bigblu

Company Reviews

Questions

Metrics

3.5

Based on 1,222 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

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Phone:

01869222900

Email:

info@bigblu.co.uk

Location:

Broadband House 108 Churchill Road
Bicester
OX26 4XD

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Bigblu 5 star review on 20th September 2017

Pamela Larking

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My only problem is that your installation is in my villa in Mallorca which I use for about 8 weeks year. In July the villa is full with my family and they all use the internet so within days I run out of bits so my system runs very slow and I have to buy more. However during the other 10 months I am paying for something I never use. Why can't I accrued points and then use them in July rather than loose them”

Helpful Report

Posted 10 years ago

Hi Sheirdan. Thanks for taking the time to respond to our survey. We are really pleased that you are happy with your satellite broadband system. Kind Regards The Europasat Team

Posted 10 years ago

“Europasat provide us with a very reasonably fast, secure and stable internet service. The communications and the website are good. My only misgiving is that it is fairly expensive, if not very expensive.”

Helpful Report

Posted 10 years ago

Hi Max Thanks for taking the time to respond to our survey. We are pleased that you are mostly happy with your satellite broadband system. Satellite will be more expensive that standard ADSL broadband due to the amount of funding that has been ploughed into the new Technology. However, we are hoping that this will reduce as the option becomes more 'mainstream'. Kind regards The Europasat Team

Posted 10 years ago

“Most of the day speed is slow,”

Helpful Report

Posted 10 years ago

Hi Ian Thanks for taking the time to respond to our survey. We cannot see a recent speed test performed on your system which has been with a computer connected to the Tooway Modem. Please can you perform our test at http://speedprobe.skylogicnet.com on a computer with a direct connection to the modem. We will be able to analyse your situation further when these tests have been performed. Kind regards The Europasat Team

Posted 10 years ago

“We are in an area in france that will probably never receive broadband, But we are extremely satisfied with our satelite Also in France we have a lot of times whenwe have no phone due to lines down in storms, but we always have the satelite, We also love the fact that we can receive bbc I player, and ITV I played, which is not possible with the French broadband or satelite”

Helpful Report

(France) - Posted 10 years ago

Hi Jacqueline. Thanks for taking the time to respond to our survey. We are really pleased that you are happy with your satellite broadband system. Kind Regards The Europasat team

Posted 10 years ago

“Advisor was very helpful & informative.”

Helpful Report

Posted 10 years ago

Hi Mary Ann Thanks for taking the time to respond to our survey. We are really pleased that you are enjoying your satellite broadband system. Kind regards The Europasat Team

Posted 10 years ago

“I am able to access Uk programmes easily, however, and particularly at weekends, I get interruptions and the screen freezes. This can happen several times in and evening and spoils ones viewing and sometimes the screen switches back to the program menu. Otherwise no problem.”

Helpful Report

Posted 10 years ago

HI John Thanks for taking the time to respond to our survey. We are pleased that you are happy with your satellite broadband system. The speeds you are receiving could be due to the amount of people on the network at any given time as this is a shared network and for this reason, we cannot guarantee any kind of headline speeds. This is also why your speeds may be lower during the late afternoon till late at night simply due to the amount of people using the bandwidth. If you have particular concerns, can we ask that you call our Technical Team when you are experiencing the particularly slow speeds and they can investigate for you. Kind regards The Europasat Team

Posted 10 years ago

“So over priced it is next door to robbery. The prices would not be so bad if the service kept pace with it but it is up and down all the time, you can never switch on your computer or ipad and know you will be on line. It is pot luck all the time. As you can no dought tell my wife and I are not happy.”

Helpful Report

Posted 10 years ago

Hi Mr Laughton Satellite will be more expensive that standard ADSL broadband due to the amount of funding that has been ploughed into the new Technology. However, we are hoping that this will reduce as the option becomes more 'mainstream'. If you have particular concerns about your connection, can we suggest that you contact our Technical Team who can investigate. Kind regards The Europasat Team

Posted 10 years ago

“I have had a contract with europasat for over 14 months and for the 1st year everything was fine. However on the exact day of passing 12 months the pricing structure has somehow quadrupled. I now find myself somehow using a months allowance within a week without changing the internet useage(web sites/emails etc) Despite this, both the company through their technical department and my installer have been able to offer an explanation of why this is so. I now find myself locked into a contract which I believe is an absolute rip-off. I am now recommending to any friends or fellow expats here in spain not use europasat.”

Helpful Report

Posted 10 years ago

Hi John. Thanks for taking the time to respond to our survey. Our prices have not quadrupled. We would encourage you to contact our Technical Team to ensure that your system is running at optimum levels. They can also offer advice on where the increased data usage is coming from. Kind Regards The Europasat Team

Posted 10 years ago

“All started well fantastic speeds we now get better speed though our phone line in a rural setting at 512kbps. i phoned many times to see whats going on. good for a few days then goes bad again to the point i cant watch a youtube video! Would not recommend dont get nothing more for your money than paying 3.99 through sky for unlimited. We only purely keep it as a back up @ £24.99 a month i think i need to re think on that!”

Helpful Report

Posted 10 years ago

Hi Ronald Thank you for taking the time to respond to our survey. The speeds you are receiving could be due to the amount of people on the network at any given time as this is a shared network and for this reason, we cannot guarantee any kind of headline speeds. This is also why your speeds may be lower during the late afternoon till late at night simply due to the amount of people using the bandwidth. Please also be aware that the services is an up-to service which means the 20MB/s is not a guaranteed speed. This is stated in our terms and conditions which can be found at: https://www.europasat.com/support/about-us/terms-conditions/. If you have particular concerns, can we ask that you call our Technical Team when you are experiencing the particularly slow speeds and they can investigate for you. Kind regards The Europasat Team

Posted 10 years ago

“I signed up with 2 Way because in the North East of Scotland there is poor/weak computer link to the internet. I pay £488 per annum which is not so cheap but with 5 sons and partners visiting over Xmas, I will have plenty of capacity for multiple Ipads,tablets,etc I am indebted to Europsat for my satellite facility which gives no trouble and a reasonable speed. Not as fast as London but perfectly adequate. Thank you. i notice Rwanda has been fitted out country wide with fibre optic cable......”

Helpful Report

Posted 10 years ago

Hi Martin Thanks for taking the time to respond to our survey. We are really pleased that you are enjoying your satellite broadband system. Kind regards The Europasat Team

Posted 10 years ago

“Every contact we have made with TOOBAY and through them EUROPASAT has been trouble free, helpful, courteous and personal. You can talk to real, pleasant people and get the answers you need. These things are rare today. The installation was swift and efficient, and after the first month I am a very happy customer.”

Helpful Report

Posted 10 years ago

Hi Geoffrey Thanks for taking the time to respond to our survey. We are really pleased that you are enjoying your satellite broadband system. Kind regards The Europasat Team

Posted 10 years ago

“Not as fast as I thought it would be but a lot better than standard providers have been , when at times there was no connection at all.”

Helpful Report

Posted 10 years ago

Hi Anthony. Thanks for taking the time to respond to our survey. We are pleased that you are mostly happy with your satellite system. Kind Regards The Europasat team

Posted 10 years ago

“I have only been with your company for three months and I can tell you the service has been great. My property is too remote for French Telecom to provide any voice or broadband services and mobiles can only provide a text services ( if you are lucky). So your flexible service allows me to run my business remotely and stay in touch with my family. I also am aware I can obtain extra band width if I need it for large documents etc. Yes, your service meets my current needs. The only down side is I would have liked to pay via a BACs payment method on a direct debit arrangement which seems currently unavailable?”

Helpful Report

Posted 10 years ago

Hi John. Thanks for taking the time to respond to our survey. We are really pleased that you are happy with your satellite broadband system. We will be introducing a Direct Debit facility in the very near future. Kind Regards The Europasat Team

Posted 10 years ago

“I have had no problems with my Europasat satellite, very different from the old SAPO ADSL system I had here in Portugal. That thing was always trouble! And now if I have to make a phone call to Europasat,, I get a polite response in English! How refreshing! Catharine S.”

Helpful Report

Posted 10 years ago

Hi Catharine Thanks for taking the time to respond to our survey. We are really pleased that you are enjoying your satellite broadband system. Kind regards The Europasat Team

Posted 10 years ago

“After initial problems with a faulty modem, (which we were informed hadn't happened before), once it had been collected and replaced the set up was relatively simple and the system has been working well since. I find the data usage on the client portal and the invoice e-mails very useful as they help monitor our progress.”

Helpful Report

Posted 10 years ago

HI Gary. Thanks for taking the time to respond to our survey. We are really pleased that you are happy with your satellite broadband system. Kind Regards The Europasat Team

Posted 10 years ago

“Still waiting after delivery a month ago for an install have rung and told them still in box even paid for a professional to install it! So so far rubbish would not recommend to a frog! Let alone a friend”

Helpful Report

Posted 10 years ago

HI Victoria Thanks for taking the time to respond to our survey. We have passed your comments to the relevant department and they are working on this issue for you. Many apologies. Kind regards The Europasat Team

Posted 10 years ago

“Good and helpful”

Helpful Report

Posted 10 years ago

Hi Christine. Thanks for taking the time to respond to our survey. We are really pleased that you are happy with your satellite broadband system. Kind Regards The Europasat Team

Posted 10 years ago

“Not able to connect Internet, only TV Very disappointed.”

Helpful Report

Posted 10 years ago

Hi Maria. Thanks for taking the time to respond to our survey. We would suggest that you have a professional investigate your network as it sounds like it is a wireless issue, rather than a system issue. Kind Regards The Europasat Team

Posted 10 years ago

“The main attraction with europasat is that they answer the telephone quickly and it is possible to speak to a person rather than a machine. Problems are solved without delay.”

Helpful Report

Posted 10 years ago

Hi Michael. Thank you for taking time to respond to our survey. Satellite will be more expensive that standard ADSL broadband due to the amount of funding that has been ploughed into the new Technology. However, we are hoping that this will reduce as the option becomes more 'mainstream'. The speeds you are receiving could be due to the amount of people on the network at any given time as this is a shared network and for this reason, we cannot guarantee any kind of headline speeds. This is also why your speeds may be lower during the late afternoon till late at night simply due to the amount of people using the bandwidth. Please also be aware that the services is an up-to service which means the 20MB/s is not a guaranteed speed. This is stated in our terms and conditions which can be found at: https://www.europasat.com/support/about-us/terms-conditions/. Our opening hours are Monday to Saturday, 8am until 6pm and 10am until 4pm on a Sunday. If you have particular concerns, can we ask that you call our Technical Team when you are experiencing the particularly slow speeds and they can investigate for you. Kind Regards The Europasat Team

Posted 10 years ago

“The quality of the internet connection is not always good. The pricing of the service is ridiculous. I run a creative business and to try and survive on 35gb a month with video and design file downloads is not possible. And you do not offer any more than that for download. Only 65mb for browsing - so that is a con. I wish I had signed up with a different supplier. I warn people not to use you now. I will change suppliers as soon as I can in a year. I suggest you rethink your packages seriously.”

Helpful Report

Posted 10 years ago

Hi Nina. Thanks for taking the time to respond to our survey. We are really pleased that you are happy with your satellite broadband system. Satellite will be more expensive that standard ADSL broadband due to the amount of funding that has been ploughed into the new Technology. However, we are hoping that this will reduce as the option becomes more 'mainstream'. We would suggest that you contact our Technical Team if you have any concerns about the speeds you are receiving. They will happily investigate that you have optimum operating levels on your system. Kind Regards The Europasat Team

Posted 10 years ago

Bigblu is rated 3.5 based on 1,222 reviews