Bigblu Reviews

Name: Bigblu
Address: Broadband House 108 Churchill Road, Bicester
Rating: 3.48

3.5 Rating 1,222 Reviews

60 %

of reviewers recommend Bigblu

Company Reviews

Questions

Metrics

3.5

Based on 1,222 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

Visit Website

Phone:

01869222900

Email:

info@bigblu.co.uk

Location:

Broadband House 108 Churchill Road
Bicester
OX26 4XD

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Bigblu 5 star review on 20th September 2017

Pamela Larking

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I telephoned the main number and a lady by the name of 'Trina' called me back at 1750hrs on a friday, she was most helpful and efficient and my account was set up and active in double quick time. Saturday afternoon i called the tech helpline who within 10min returned my call, extremely helpful and knowledgeable, 20mins later, online and working! 10 out of 10 thank you very much.”

Helpful Report

Posted 9 years ago

Hi Michael Thanks for taking the time to respond to our survey. We are really pleased that you are happy with the system and the service that you received. Kind regards The Europasat Team

Posted 9 years ago

“The Too way system has brought us into the 21st century! Essential for us to run our business and allow our guests (we run a holiday letting business up in the Tuscan mountains) access to wifi which they all expect in this day and age, A little expensive but a small price to pay as the benefits out way the cost. And it's keeping the wife very quite doing online shopping ????.”

Helpful Report

Posted 9 years ago

Hi John Thanks for taking the time to respond to our survey. We are really pleased that you are so happy with your satellite system. Kind regards The Europasat Team

Posted 9 years ago

“We originally bought a satellite dish for TV via Big Dish Sat some years ago and were pleased with the service we received, so naturally went back to them for our broadband. We've been really pleased, impressed actually, with the service we've received from both John at Big Dish Sat and also Europasat themselves - Alex was very efficient when I called with a query about the set-up and extremely pleasant too and John at Big Dish Sat has always been amazingly helpful. I would thoroughly recommend both companies. Thank you - its been a pleasure dealing with you. Best regards Lyn Newman”

Helpful Report

Posted 9 years ago

Hi Lyn Thanks for taking the time to respond to our survey. We are really pleased that you are pleased with your satellite system and the service that you have received. Kind regards The Europasat Team

Posted 9 years ago

“There is nothing bad I can say. I'm new to this technology do I had 1000 questions Every one was answered so I could understand”

Helpful Report

Posted 9 years ago

Hi Bryn Thanks for taking the time to respond to our survey. We are really pleased that you are happy with the service. Kind regards The Europasat Team

Posted 9 years ago

“The Equipment and the installation are good. In use the Internet speed is too irregular, specialy in the evenin when I want Watch Netflix.”

Helpful Report

Posted 9 years ago

Hi Jean-Claude Thanks for taking the time to respond to our Customer Survey. Our Technical Team will be happy to help you check your system to ensure that it's running at optimum levels. They can be contacted on 01869 356166, option 2. Kind regards The Europasat Team

Posted 9 years ago

“Within 24 hours of use the system had been throttled with a claim that I had used my monthly quote of 25gig. I had sent a couple of emails and browsed a couple of sites nothing more. I then researched the internet and found lots of people complaining about impossible data useage claims. I cancelled my contract. Avoid at all costs”

Helpful Report

Posted 9 years ago

Hi Chris Thanks for responding to our survey. We can absolutely assure you that you had used your allocated data allowance and offered help on letting you know the exact amounts and times when the data was consumed. We also offered you advice on adding data monitoring software to prove your usage but the offer was, again, refused. Our Technical Team are available on 01869 356166 if you would like to discuss your usage in full. Kind regards The Europasat Team

Posted 9 years ago

“John Siddal was helpful and informative, both by email and when we met him face to face. The advice he gave me was most helpful and allowed me to set up and install the dish with the least bit of hassle.”

Helpful Report

Posted 9 years ago

Hi John Thanks for taking the time to respond to our survey. We are pleased that you are happy with the service you have received and the satellite broadband system. Kind regards The Europasat Team

Posted 9 years ago

“Re-connection of my system was very much delayed for no apparant reason and despite the fact that I had given plenty of advanced request that I needed reconnecting by a particular date. It took several long distance (international) expensive calls to get things moving Despite assurances that nothing has changed since last year, download speeds have become painfully slow and erratic”

Helpful Report

Posted 9 years ago

Hi David Thanks for taking the time to respond to our survey. Many apologies for the delay in your activation, the SES system does take a little longer to sort out. If you have worries regarding the performance of your satellite system, please contact our Technical Team who will be happy to run tests to ensure that it is working at optimum levels. They can be contacted on 01869 356166. Kind regards The Europasat Team

Posted 9 years ago

“I have given the overall rating as poor because I am on the 20Mbps download package but have never seen anywhere near that, the max has been 14Mbps with the lowest and most frequent being 400Kbps! I put in a ticket regarding poor Skype connections. I DO appreciate that the ping (Latency) is high at 700 - 800 ms but this often is nearer 2000ms! I have had no resolution from Europasat on this yet! It did seem that the support hadn't read my ticket properly and said that latency would be an issue, I KNOW that! I wish do use my satellite broadband for VOIP but I have not had an answer as to how good this will be, and again I understand the latency issues but mobile phone conversations often have delays of nearly 1 second, but the call QUALITY i.e. the lack of stuttering and lost parts of words isn't an issue, I want this assurance from Eropasat. If anybody wants to get back to me either by phone 0033553623756 or email on europasat@ianrichardson.org Thanks. Ian”

Helpful Report

Posted 9 years ago

Hi Ian Thank you for taking the time to respond to our survey. I have passed your reply to our Technical Team and they will come back to you with regards the VoIP query. Kind regards The Europasat Team

Posted 9 years ago

“Really pleased with the service. Equipment arrived on time and service commenced as soon as it was activated. No issues with speed either. The help line people were very helpful and patient when we were installing the equipment.”

Helpful Report

Posted 9 years ago

Hi Janet Thanks for taking the time to respond to our survey. We are really pleased that you are happy with the system and the service that you have received. Kind regards The Europasat Team

Posted 9 years ago

“Very happy with the service provided from start to finish. Jenns was very professional, and the work he carried out setting up the equipment and system was first class. He is a credit to your company. Chris Brindley Javea, Spain”

Helpful Report

Posted 9 years ago

Hi Christopher Thank you for taking the time to respond to our survey. We are really pleased that you are happy with your satellite system and the service that you have received. Kind regards The Europasat Team

Posted 9 years ago

“Very pleased with the service we received. The Wi-Fi was up and running when promised. The usage is easy to work out and the packages to buy are straight forward. Only had this for a few weeks at the moment so will make another review later on.”

Helpful Report

Posted 9 years ago

Hi Brian Thanks for taking the time to respond to our survey. We are really pleased that you are happy with your satellite broadband system and the service received. Kind regards The Europasat Team

Posted 9 years ago

“Excellent service”

Helpful Report

Posted 9 years ago

Hi Judith Thanks for taking the time to respond to our survey. We are really pleased that you are so happy with your satellite broadband system. Kind regards The Europasat Team

Posted 9 years ago

“Our engineer was efficient, helpful and friendly.”

Helpful Report

Posted 9 years ago

Hi Suzy Thanks for taking the time to respond to our survey. We are really pleased that you are happy with the service that you have received. Kind regards The Europasat Team

Posted 9 years ago

“The installation was carried out quickly and efficiently and the system was up and running in less than a day enabling me to carry on with my business with minimal disruption,”

Helpful Report

Posted 9 years ago

Hi Jan Thanks for taking the time to respond to our survey. We are really pleased that you are happy with your satellite system and the service that you received. Kind regards The Europasat Team

Posted 9 years ago

“I have a problem, you say we used 10 gab in 48 hours, the data was used even when we were not there, with all the machines turned off, we have downloaded a program to show how much has been used and this differs very much from your assessment we have reported this and don't feel very listened too. There is a problem yet we have not had the support from yourselves that I would have hoped for.... Mr Pead”

Helpful Report

Posted 9 years ago

Hi Roger Thanks for taking the time to respond to our survey. We can assure you that you have used the data and we can provide the times and figures of when this data was used in order for you to pin-point how the data was consumed. Our Technical Team and Customer Services team would be happy to go through this in further detail with you. They can be contacted on 01869 356166. Kind regards The Europasat Team

Posted 9 years ago

“Enjoying it,it's alot better than fail up connection”

Helpful Report

Posted 9 years ago

Hi Paul Thanks for taking the time to respond to our survey. We are really pleased that you are happy with your satellite system. Kind regards The Europasat Team

Posted 9 years ago

“Karen and Derek were the people I made contact with. They fitted the equipment, were very helpful, on time and very nice to deal with. Many thanks to them”

Helpful Report

Posted 9 years ago

Hi Mrs Smith Thank you for taking the time to respond to our survey. We are really pleased that you are happy with the satellite broadband system and the service you received. Kind regards The Europasat Team

Posted 9 years ago

“The speed is good, what has shocked me is how quickly the 10g cap is reached. I have only had this less than a week and already I am half way through my allowance. This was using Skype, the picture was clear and the connection great, but I will not be using Skype again on here as I do not want my allowance to be gobbled up. I assume this will be the same with anything like films or downloads, so be aware. The engineer who fitted the diah and equipment was excellent and where we live is not the easiest place to get to, but he did.”

Helpful Report

Posted 9 years ago

Hi Dee Thanks for taking the time to respond to our survey. We are pleased that you are mainly happy with the service. Our Customer Services Team would be happy to discuss your current requirements to advise on the tariff that best suits your usage requirements. They are contactable on 01869 356166, option 3 Kind regards The Europasat Team

Posted 9 years ago

“Quick efficient friendly service.”

Helpful Report

Posted 9 years ago

Hi Graham Thanks for taking the time to respond to our survey. We are really pleased that you are happy with your satellite broadband service from us. Kind regards The Europasat Team

Posted 9 years ago

Bigblu is rated 3.5 based on 1,222 reviews