Eurosender Reviews

Name: Eurosender
Rating: 3.73

3.7 Rating 2,038 Reviews

68 %

of reviewers recommend Eurosender

Company Reviews

Questions

Metrics

3.7

Based on 2,038 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

+4420 8123 6306

Email:

help@eurosender.com

Location:

9, rue du Laboratoire L-1911 Luxembourg
1911

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sorry, but the gls transporter destroyed the very well packed item, a surfboard. Not good :-(”

Helpful Report

Posted 5 years ago

“I purchase from Eurosender on the 22nd of march, for a luggage from Lisbon to Milan. Today it's the 9th of April and I'm still waiting. It's true that I contacted the company and they are very willing to help you, nothing to say about the assistency, but however, I'm still waiting.”

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Posted 5 years ago

“i had sent two suitcases from portugal to france, one arrived with a little delay which is okay and the other one with 3 weeks of delay. they both arrived broken in a way that i throw both of them away.”

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Posted 5 years ago

“We made an order and payment. Two days after, since we were not contact by delivery service, we contact them and receive information that we needed to call them after we receive confirmation from Eurosender. By that time they could not guarantee us deliver by the time we needed. Therefore, in the end, we needed to send a package by post service.”

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Posted 5 years ago

“You collaborate with ACS, that has the worst customer service. They didn’t ring the bell, they didn’t deliver all the boxes in one go, i had to collect most of the boxes by myself. Your services will be great if you just collaborate with another courier”

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Posted 5 years ago

“My parcel still has not been picked up!”

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Posted 5 years ago

“I paid three suitcases from Italy to Finland and I received two but the only answer is that I should wait until the courier founds the lost one. They separated the suitcases and lost one and don’t know where it is. It’s unacceptable that you even put on the tracking info I’ve already received everything. I’ve sent all the possible codes from my other suitcases to help them find my other suitcase but they don’t know even with that information.”

Helpful Report

Posted 5 years ago

“The collection of the package went smoothly, but the package was returned without being delivered ; they said they had sanitary reasons (package was sent before the epidemic) and had a lot of deliveries since (without any sanitary problems). I wouldn’t recommend them, didn’t get my package !!”

Helpful Report

Posted 5 years ago

“Le paquet a été collecté le lendemain de la date prévue, aucune information n'a jamais été communiquée. Le paquet a pris largement plus de 2 jours pour arriver à destination contrairement à ce qui été annoncé. Au moins l'entreprise de livraison a pris la peine de contacter pour la réception du paquet. Néanmoins le paquet est arrivé en bien triste état, heureusement le contenu a survécu mais visiblement le personnel ne prend aucun soin.”

Helpful Report

Posted 5 years ago

“Pick-up was very difficult as the package was not collected 3 times in a row without explanation. I spent a lot of time trying to track couriers myself only to he told the order is due for collection but woth no shows. Would not use again becsuse of the stress and hassle involved.”

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Posted 5 years ago

“Late late late”

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Posted 5 years ago

“I used eurosender in order to move from one city to another in Denmark. So i sent 9 packages. Despite the fact that one package almost got lost because the service that eurosender cooperates with in Denmark (Postnord) sent it back to its pick up address without any notice, I also received from eurosender a wrong tracking number. Not only that, the courier service that eurosender referred me to and told me that was going to pick up the packages was not the one who did it in the end, so i had to figure it out on my own.”

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Posted 5 years ago

“não cumprimento da primeira nem da segunda data de recolha sem qualquer aviso.”

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Posted 5 years ago

“Motivos da minha instisfação: (1) A recolha foi feita somente no dia seguinte àquele que eu pedi ! (2) Não é aceitável que a transportadora compareça para a recolha quando bem entenda sem qualquer combinação de horário! As pessoas trabalham e não podem faltar 1 dia de trabalho para ficarem "de plantão" à sua espera!”

Helpful Report

Posted 5 years ago

“Bad communication both with the customer and with the transport company resulting in undue stress and anxiety to the customer. Communication défaillante tant avec le client qu'avec l'entreprise de transport, causant du stress et des inquiétudes inutiles au client.”

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Posted 5 years ago

“Muy mal servicio, ya había contactado y no había tenido ninguna problema, pero esta vez no pasaron por la encomienda, no responden el el teléfono de servicio a cliente y aun no tengo mis cosas”

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Posted 5 years ago

“Purtroppo ho avuto parecchi problemi con il ritiro del pacco, ho chiamato più volte l'assistenza e sono sempre stati molto efficienti quando riuscivo a parlare con operatori italiani. Per quanto riguarda anche la consegna ho avuto problemi anche per questo, un pacco infatti è arrivato rotto ritrovandomi all'interno un pezzo di legno, tipici dei pallet utilizzati per riporli una volta arrivati in deposito, naturalmente all'interno mancavano alcuni articoli. Non ho voluto ricontattarli perché sinceramente ero stanca dal momento che il primo ritiro era previsto per il 9 gennaio e tutti i pacchi sono arrivati a fine febbraio.”

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Posted 5 years ago

“Bonjour , votre PARTNER BPD n'est pas fiable .”

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Posted 5 years ago

“The package was picked up a few days later than initially stated. The delivery to the address I was sending the package to was a nightmare, because the delivery person behaved in a very disrespectful manner. All in all the issue was with DHL, however they are a crucial part of the experience and made it a mess all together.”

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Posted 5 years ago

“The courier service man didn't go to the receiver's home and updated that the consignee was not present. Two days happened same Then my receiver went to the courier office and received personally.. The courier company is Gls..”

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Posted 5 years ago

Hi Pradeesh, Thank you for your review. I am sorry you had some unpleasant experience with your order. According to the courier your parcel was not collected because no one was present at the delivery address. Please don't get me wrong, I believe what you are saying. I see that you order was finally delivered. I apologize for all the inconveniences. If you have any questions please send us an email at help@eurosender.com. Thank you for you cooperation. Paul

Posted 5 years ago

Eurosender is rated 3.7 based on 2,038 reviews