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Eurosender Reviews

3.7 Rating 2,035 Reviews
68 %
of reviewers recommend Eurosender
3.7
Based on 2,035 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 57%
Accurate And Undamaged Orders
Greater than 79%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Read Eurosender Reviews
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Phone:

+4420 8123 6306

Email:

help@eurosender.com

Location:

9, rue du Laboratoire L-1911 Luxembourg
1911

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Eurosender 1 star review on 3rd December 2024
Theodora Nikolaidou
Eurosender 1 star review on 8th July 2024
Kate
Eurosender 1 star review on 8th July 2024
Kate
Eurosender 1 star review on 28th December 2023
Mihai Berindean
Eurosender 1 star review on 28th December 2023
Mihai Berindean
Eurosender 5 star review on 11th March 2023
Jobb C Fisher
Eurosender 5 star review on 11th March 2023
Jobb C Fisher
16
Anonymous
Anonymous  // 01/01/2019
I sent three boxes, only 2 were received. I lost one bag and there was no possible way to communicate that or complain.
Helpful Report
Posted 4 years ago
Hello Hala Alhamed, Thank you for your feedback. We are sincerely sorry if one of your boxes was lost in transit to the destination. It is, unfortunately, never predictable. You can always contact us by e-mail at help@eurosender.com or by calling us +31 (202) 416-320 when there is a problem with your order. We can still assist you regarding this matter and we will be happy to do it if your third parcel was still not delivered properly. Please, do not hesitate to contact us! Sincerely, Eurosender
Posted 4 years ago
Delay in delivery date, needed a second delivery
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Posted 4 years ago
Thank you for your feedback. A standard order can only provide you an estimated delivery date, according to our mutual conditions with the logistics companies. Regarding your shipment, the delivery was delayed due to the sanitary crisis which led to many restrictions, especially for deliveries at companies. We are sorry if this delay caused inconvenience. The Client Support of Eurosender tried their best in order to resolve the situation. Sincerely.
Posted 4 years ago
I sent my 03 baggages from Paris to Gex on 28th February 2020. I haven’t received 02 of them yet as of 10 May 2020. My baggages contain- Shirts: Red and White Check (02), White (01), Light Blue (01) , Brown Check (01) , Black and White Check (02), Grey (01). The shirts are from different brands. Calvin Klein, Zara, Ferdous. Can remember these so far. Pants: Camel (01), Off White (02), Navy Blue (01), Light Grey (01). Different Brands- Celio, Burton, Zara etc. Jackets: Both are black- One leather jacket and another winter jacket Jeans: UniQlo Denim Trousers are all check patterns of different colour. Cannot remember. Camera Tripod: Fotopro Tripod- Black carry bag and Blue colour Canon Camera Charger Canon EF 70-200mm f / 2.8L IS III USM (White in Colour) Camera Flashes (02) - Black in colour with wireless remotes Shoes: Hugo Boss (Blue and Red), Adidas (Black), Burton (Brown), Aarong (Chocolate Brown) Prayer Mat: Deep Green 03 suits: dark blue, grey stripe (both are from Fit Elegance) and one jet black suit from Marks & Spencers 04 jackets: Black winter jacket (Decathlon), Leather Bombardier Jacket from Kiabi and one blue summer jacket and another black summer jacket. 03 wrist watches : One was a Seiko Chronometer, One G-Shock and One Armani sports watch.
Helpful Report
Posted 4 years ago
Hello Muhammed Irfanul Alam, Thank you for sharing your feedback on this matter. We are sincerely sorry for the loss of your two suitcases, that is never predictable, unfortunately. We thank you to have contacted Eurosender so we could act quickly and request for compensation. The money might not have brought back your belongings but we hope you could use it to buy some of your missing items. Sincerely.
Posted 4 years ago
Péssima continuo a espera de uma encomenda a mais de 2 semanas A qual tinha um prazo de 4 dias Cada vez que solicito os serviços e já são muitos em 10 , 2 correm bem Maria Valente Alves
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Posted 4 years ago
Good service
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Posted 4 years ago
Bonjour Laetitia, Merci beaucoup pour votre retour!
Posted 4 years ago
Mijn pakket is nooit aangekomen op plaats van bestemming! (Budapest- Nederland) Mijn pakket is opgehaald op 24 maart, op 9 april stond hij nog in tracking system: parcel is in Hoist en 14 april was ineens het tracking system leeg! Gister 6 mei krijg ik bericht dat mijn pakket als verloren wordt beschouwd! GRRRRR!
Helpful Report
Posted 4 years ago
Hello Jerry, Thank you for expressing your feedback on this matter. We are sincerely sorry if the courier company in charge has lost your parcel, it is, unfortunately, never predictable. We assisted you as much as we could in order for the insurance to compensate for your loss. We are aware that money does not bring back your belongings and we hope that you will never have this kind of issue in the future. Sincerely, Eurosender
Posted 4 years ago
Suitcase pickup and delivery was good.
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Posted 4 years ago
Hello Mari Jalakas, Many thanks for your feedback, we truly appreciate it! :)
Posted 4 years ago
Everything went just fine
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Posted 4 years ago
Many thanks for your kind review :)!
Posted 4 years ago
O tempo foi cumprido e a entrega foi fácil e rápida
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Posted 4 years ago
Obrigado :)!
Posted 4 years ago
They cahrged my credit card for extra charge because of overweight of my parcel but without to ask me first Very dissapoint I received my luggage open and missing things
Helpful Report
Posted 4 years ago
Thank you for your feedback. We are very sorry if some items were stolen from your suitcase, we can never predict this kind of event, unfortunately. Our colleagues from the claim department could assist you regarding this matter and the insurance could accept to refund 200 euros. Regarding the extra charge made due to an overweight/oversized, officially we do not need the authorization of the client because the details provided were not matching the dimensions/weight measured by the courier company in their warehouse. However, if you wish we can contact the courier company GLS in order to obtain the exact dimensions/weight for you to understand better the additional cost. Please, do not hesitate to write to help@eurosender.com. Your Eurosender team0
Posted 4 years ago
Precisi e puntuali. Me ne servirò ancora!
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Posted 4 years ago
Grazie Maria :)!
Posted 4 years ago
I am not happy with the carrier you use as their service was very disappointing. I called your customer service line for assistance and they helped right away a and solved my issue, however, the representative was not very customer service-oriented. You also need to follow up with an email notification after the successful or pending resolutions.
Helpful Report
Posted 4 years ago
Thank you Alejandro for your feedback. We are truly sorry if the courier GLS did not reach your expectations. As an intermediary, and when we can not have all the answers right away, we always try to do our best to resolve certain situations in the fastest way. By the time you wrote this comment and now, I believe we could improve many facets and hopefully, avoid any delays in our follow-up! Your Team Eurosender
Posted 4 years ago
super ich liebe dir
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Posted 4 years ago
Danke Yari, you touched our hearts :)!
Posted 4 years ago
Had to chase to find information. Will not use again.
Helpful Report
Posted 4 years ago
Hello John! We will be happy to know which kind of information you had to chase, this could help us to understand better which info needs to be highlighted! Your team Eurosender
Posted 4 years ago
I wrote to eurosender to change my delivery address, but when I called to the DPD to check if it is going to the right place, they told me they didn’t receive anything. So the parcel was sent back to Italy and than it was relocated to Poland to the new address, but after almost 2 weeks without updates, I received an information that it is lost. Now I am waiting for the insurance, I payed for an extra, but nobody answer me for one week.
Helpful Report
Posted 4 years ago
Hello Polina, thank you for your feedback. We are sorry to reply to your review only by now. The problem with logistics and new addresses is that once your parcel is collected with your original data (addresses, phone numbers, etc) and when you wish to change the delivery address, it is very difficult for the courier companies to proceed properly. Your shipment was international and therefore not only one warehouse is in charge but a few across different countries. Changing the delivery address in the middle of the shipment is rarely successful. Unfortunately, in your case, the parcel got lost and we could assist you with the claim in order for the insurance and the courier company to cover your loss. We are, of course, very sorry for the inconvenience caused and we know that financial compensation is not always enough. Your team Eurosender
Posted 4 years ago
I have experienced unsatisfactory services. Pickups were never happening on date. Deliveries took 10 or more days whilst Eurosender promised 6 days. International tracking number was only supplied upon request. Last order for a parcel delivery within Greece took 14 days instead of 2-3. While I had paid Eurosender upon placing the order, Eurosender informed local courier about payment with 8-9 days' delay and after numerous phone calls to Help Desk.
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Posted 4 years ago
alles super
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Posted 4 years ago
Buon servizio
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Posted 4 years ago
precisione e professionalità
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Posted 4 years ago
Serviço horrivel, muito atrasado, só na terceira data foram buscar as minhas malas. TInha 3 malas demoraram 1 mês a chegar, só me entregaram duas, a outra perderam. Nunca mais utilizarei este serviço e irei escrever um reclamação.
Helpful Report
Posted 4 years ago
Eurosender is rated 3.7 based on 2,035 reviews