Eurosender Reviews

Name: Eurosender
Rating: 3.73

3.7 Rating 2,038 Reviews

68 %

of reviewers recommend Eurosender

Company Reviews

Questions

Metrics

3.7

Based on 2,038 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

+4420 8123 6306

Email:

help@eurosender.com

Location:

9, rue du Laboratoire L-1911 Luxembourg
1911

Write Your review

Tell us how Eurosender made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A very good service but it would have been useful to know in advance that you have to seal a case in plastic or cardboard - I would have booked a different cheaper service if I knew this before I booked. However the service itself was excellent.”

Helpful Report

Posted 5 years ago

“After using the service multiple times, and being an excellent service all the times (in terms of care with packages and speed in delivery), now i need to express everything but unsatisfaction. The package was in Arcozelo 4 days... When the delivery time is three working days... It's a little bit strange, but at least everything arrived well”

Helpful Report

Posted 5 years ago

Hi Isaura, Thank you for your review. Thank you for trusting us with your shipment. Please understand that in logistics factors like bad weather, heavy traffic or simply technical errors could cause delays. I am glad that your parcel was delivered. I apologize for the all the inconveniences and confident your next shipment will be more pleasant. Thank you for being a loyal customer. Paul

Posted 5 years ago

“Potrei dare 5 stelle ad Eurosender , ma il corriere affidatario( GLS ) non ha effettuato il ritiro del pacco nel giorno richiesto ma il giorno successivo, adducendo la scusa falsa che nessuno era in casa al momento del passaggio. Avendo peraltro in casa un videocitofono che registra le foto di chi suona posso affermare che il corriere non è proprio passato a ritirare il pacco nel giorno richiesto. Magari pretendere in futuro maggior serietà dagli spedizionieri sarebbe auspicabile”

Helpful Report

Posted 5 years ago

Hi Tolu, Thank you for your review. I am glad that you are satisfied with our service and I am sorry for the unpleasant experience with your courier. Please understand that at Eurosender, our main goal to provide the best and most affordable courier for you. In the future, if you have a courier preference, please inform us prior to booking so we can schedule your order with the courier of your preference, however, the price could be higher. I see that your order was already delivered. I apologize for the delay and I am confident your next shipment will be more pleasant. Please send us an email at help@eurosender.com if you have any questions. Thank you in advance. Paul

Posted 5 years ago

“Camera basket got damaged.”

Helpful Report

Posted 5 years ago

Hi there, Thank you for your review. I am sorry that your goods got damaged. We understand that this can be a nightmare for you and this is why we have a specific department specialized in handling our customers claims. We will try our best to get the best outcome from the insurance company for you. Please send us an email at help@eurosender.com with more details(photos) of your damaged goods so we can proceed with an insurance claim. I apologize for all the inconveniences. Looking forward to hear from you soon. Thank you in advance. Paul

Posted 5 years ago

“I have used Eurosender services before, but this time for the first time I have ordered to transport goods on pallet. Problems I had: - pick-up happened a week after my confirmation - delivery happened a week after pick-up - there was no direct feedback, I always had to ask what is happening with my pallet... Service was great, just it really needed TOO MUCH time!!!”

Helpful Report

Posted 5 years ago

Hi, Thank you for your review. Your feedback is very important to us and helps us improve our service. I am sorry your experience did not meet your expectations. Please understand that in logistics simply a technical error could cause delays. I apologize for the inconveniences and confident your next shipment will be more pleasant. If you have any questions please send us an email at help@eurosender.com. Thank you in advance. Paul

Posted 5 years ago

“At the end all was ok.”

Helpful Report

Posted 5 years ago

Hi there, Thank you for your review. I am sorry you had some unpleasant experience with your order. Your feedback is very important to us and helps us improve our service. If you are willing to discuss your issues further please send us an email at help@eurosender.com. Looking forward to hear from you. Thank you in advance. Paul

Posted 5 years ago

“La data di ritiro non è risultata per due ordini diversa da quella indicata. Uno dei due corrieri ha anche segnalato per un giorno che non ero in casa, quando non ha neanche chiamato per vedere se c'ero, poteva anche non funzionare il campanello”

Helpful Report

Posted 5 years ago

Hi Stefano, Thank you for your review. I am sorry your experience did not meet your expectations. Please understand that the couriers are not obligated to call the customers. It is their policy and unfortunately we cannot change it. I apologize for the inconveniences and confident your next shipment will be more pleasant. If you have any questions please send us an email at help@eurosender.com. Thank you in advance. Paul

Posted 5 years ago

“The collect did not show up on the day I choose, it was rescheduled and did not happen again, and just on the 3rd time, that finally happened, but I had to ask my flatmate to stay home since I already had moved out from Copenhagen.”

Helpful Report

Posted 5 years ago

Hi Maria, Thank you for your review. Your feedback is really important to us. I am sorry your parcel was not collected on the scheduled date. Please understand that sometimes bad weather, heavy traffic or simply technical errors could cause delays. I am glad your parcel was finally delivered. I apologize for the inconvenience and confident your next shipment will be more pleasant. If you have any questions please send us email at help@eurosender.com. Thank you in advance. Paul

Posted 5 years ago

“I'm still waiting for delivery . The current location, since 4 days is "Berkel en Rodenrijs ' (the Netherlands ) : so far so good. I will keep my fingers crossed, because the last 4 days nothing has changed”

Helpful Report

Posted 5 years ago

Hi Patrick, Thank you for your review. I am sorry we had some issues with your order delivery. According to the tracking system your parcel is located at a local depot. I have already contacted your courier and requested them to provide the address for the local depot. I will inform you once they respond to me. I apologize for the inconvenience. If you have any questions please send us a email at help@eurosender.com. Thank you for your patience. Paul

Posted 5 years ago

“Não vieram buscar a encomenda no dia previsto e a mesma chegou com alguns buracos.”

Helpful Report

Posted 5 years ago

“the contact center of eurosender is always receptive but the companies with whom they work are always (two purchases in my experiences) problematic.”

Helpful Report

Posted 5 years ago

Hi Giulia, Thank you for your review. I am sorry your experience did not meet your expectations. We work hard to provide the best and most affordable courier for you and I apologize if you had some unpleasant experience with them. In the future, you could mention to us the courier you prefer and we will gladly schedule you the collection with your preferred courier. If you have any questions please send us an email at help@eurosender.com. Thank you in advance. Paul

Posted 5 years ago

“Più precisione nel stabilire gli orari di ritiro dei pacchi”

Helpful Report

Posted 5 years ago

“Good service, but from the company that came get the package I had to wait 6 hours in the lobby of the hostel”

Helpful Report

Posted 5 years ago

“The receiver’s information had not been passed to delivery company completely. There was missing information on the delivery address, two attempts were made without realising this. No one contacted to me. Definitely, was not a smooth delivery. Also, EuroSender’s customer service is hard to reach”

Helpful Report

Posted 5 years ago

“I don’t like DPD service!!”

Helpful Report

Posted 5 years ago

“It was good, but the arrival took more than the estimated time”

Helpful Report

Posted 5 years ago

“The communication was sometimes quite slow and not clear. I had to explain the content of my parcels 3 times.”

Helpful Report

Posted 5 years ago

“I received my package with a bit delay (7 days after pick up). Otherwise I feel comfortable with Eurosender.”

Helpful Report

Posted 5 years ago

“I was expecting faster delivery with more precise tracking.”

Helpful Report

Posted 5 years ago

“Sometimes the things work fine. Most of the times the packages travel way too long for service to be considered reliable.”

Helpful Report

Posted 5 years ago

Eurosender is rated 3.7 based on 2,038 reviews