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Eurosender Reviews

3.7 Rating 2,035 Reviews
68 %
of reviewers recommend Eurosender
3.7
Based on 2,035 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 57%
Accurate And Undamaged Orders
Greater than 79%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Read Eurosender Reviews
Visit Website

Phone:

+4420 8123 6306

Email:

help@eurosender.com

Location:

9, rue du Laboratoire L-1911 Luxembourg
1911

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Eurosender 1 star review on 3rd December 2024
Theodora Nikolaidou
Eurosender 1 star review on 8th July 2024
Kate
Eurosender 1 star review on 8th July 2024
Kate
Eurosender 1 star review on 28th December 2023
Mihai Berindean
Eurosender 1 star review on 28th December 2023
Mihai Berindean
Eurosender 5 star review on 11th March 2023
Jobb C Fisher
Eurosender 5 star review on 11th March 2023
Jobb C Fisher
16
Anonymous
Anonymous  // 01/01/2019
I sent 3 parcels with eurosender to the Uk from Sweden. Initially the company were really nice and helpful but the moment you have paid they stop caring or contacting you. One of my boxes arrived completely smashed up. Everything broken. I took photos and made a claim to the company and have not had a reply. I have heard nothing from them at all! DO NOT USE THIS COMPANY!
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Posted 4 years ago
fast, easy and reliable, very good servicd.
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Posted 4 years ago
keine Probleme gehabt, Koffer wurde am vereinbarten Ort abgeholt.
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Posted 4 years ago
thanks a lot !
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Posted 4 years ago
Las maletas enviadas llegaron con serias abolladuras, al parecer las tiraron desde altura, envié también una bicicleta, llegó toda rallada en la pintura y el eje de una rueda torcido
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Posted 4 years ago
very good service. It takes seven rather than five days
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Posted 4 years ago
good, communication was impressing.
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Posted 4 years ago
Excellent work!
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Posted 4 years ago
Tutto ok stavolta
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Posted 4 years ago
Everything is good. Only thing I would change is possibility of deleting order.
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Posted 4 years ago
Worst experience ever .. I don’t recommend their services They lost half of my suitcases, and the one I got they came over a month later ... Like I said the worst experience ever nothing else to add ..
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Posted 4 years ago
Eurosender can't tell you at what BLOODY time they'll pick up your parcel. WHAT A JOKE.
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Posted 4 years ago
Fine delery in time. No problems
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Posted 4 years ago
One of my package box got broken in transport. But Eurosender packed it in another box and my things were fine.
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Posted 4 years ago
Good service at a good price!
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Posted 4 years ago
Preporučam, izvrsni ste
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Posted 4 years ago
Very happy with the service. Delivery took around double the time that was advertised, but the goods arrived fine and in good order, plus the price was fair. Also they were flexible in some changes I made to the pickup date. I would certainly use Eurosender again, I would just ask them to get more accurate timings on their website.
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Posted 4 years ago
A NIGHTMARE I ordered pick up of two packages at my address through Eurosender. The pick up didn't arrive on the day they said they would , even though I called multiple times and warned I would not be at home the next day due to business travel. They said they would reschedule the pick up for next week. I then received another email two days after ( while I was still away) that the pick up would arrive that day. I called again explaining that I told their colleagues I would not be at home, they said, ok, we will reschedule as previously arranged. The week after I was not receiving any emails for the pick. up so I called to enquire when they were coming. They said, yes, your pick up is in the process, it will come tomorrow. After two days still no one showed up, so I called again, this time irritated and explained the whole process and asked if it was that difficult to arrive with the van and pick up the packages?? The girl on the phone assured me she would look into it and email me. After that I received an email that the pick up arrived that week when I was away and couldn't find me at home and they cancelled it because it was my fault ?!?! This time I got really angry, and stressed and I called this woman again explained EVERYTHING , after which she agreed with me that their behaviour was outrageous and that she would handle the pick up personally. At that point I though, Ok, it is almost over. But no. The pick up did arrive the next day and picked up the two packages but only one was delivered to the receiver's address. After a few more phone calls and yelling ( it turned out they lost the other package in their depot ??? ) , the receiver FINALLY received the second package. A NIGHTMARE WOULD NEVER RECOMMEND AGAIN Just to say EUROSENDER worked with DPD on this one. I blame both.
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Posted 4 years ago
Odlični i povoljni uvjeti slanja paketa od vrata do vrata..
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Posted 4 years ago
Unzuverlässig. Sendungen würden nicht abgeholt
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Posted 4 years ago
Eurosender is rated 3.7 based on 2,035 reviews