Euroventure Travel Ltd Reviews

Name: Euroventure Travel Ltd
Address: 58 Comercial Road, Leeds, Leeds
Rating: 4.90

4.9 Rating 993 Reviews

99 %

of reviewers recommend Euroventure Travel Ltd

Company Reviews

Metrics

Info

4.9

Based on 993 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Euroventure Travel Ltd:

Euroventure create bespoke interrailing packages for groups and independent travellers, including hand picked accommodation, directions and train tickets. It’s totally flexible: tell us where you want to go and when, and we sort out the rest. Once you go away you’re free to make the most of your days – we don’t prescribe activities or set times; we know each traveller has a different idea of what makes the perfect Euroventure. Travelling Europe by train is scenic, sociable and environmentally friendly, and with so many cultures and landscapes to cover, it’s the perfect way to experience them all in one trip.

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Phone:

01138682360

Email:

info@euroventure.com

Location:

58 Comercial Road,
Leeds
Leeds
LS53AQ

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Euroventure Travel Ltd 5 star review on 30th October 2024

304

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing service!! Booked on a group tour and had the best time, route was great and all the travel went smoothly! Would definitely recommend”

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Posted 1 year ago

Hi Max, Thank you for your kind words. Great to hear you had a the best time on your group tour. We can't wait to book your next trip. Best Wishes, Lauren

Posted 1 year ago

“Quite literally the biggest scam ever! My friends and I were completely left in the dark about the information regarding our trip and where our money was going to. We paid our first deposit and then got completely ignored when we tried to contact them with questions about our trip. By the way, you only find out a week before your trip which hostels you’re staying at, despite having to pay for the full trip months in advance and having to pay an extra fee for requesting an accommodation at a hostel they didn’t even book yet! It took over two weeks to get a phone call with them, and the phone call got us nothing! We cancelled our trip and did not get any of our money back. The biggest waste of your time.”

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Posted 1 year ago

Hi Lauren, Thanks for taking the time to leave a review on Euroventure and sorry to see that you've not been happy with the experience. Just to address a few of the points you've raised there - all communication goes through the lead booker of the trip when you book as a group. I've checked all of our inboxes to review the messages your party had sent and I can see that during conversation with our Travel Team all of your correspondence was replied to. The longest you had to wait for a reply was 7 hours and 14 minutes, which itself was a message we received overnight. We have received no additional written communication directly from yourself. The way our trips work is that you are able to pay a non-refundable 10% deposit to secure your booking, and you then have until 90 days before your departure date to pay the trip off in full. It's at this point that our bookings team can get to work in finalising and booking all the elements of your trip. We have not received more than your 10% deposit for your trip - and whilst your 90-day due date isn't until next month, this is the reason we can't guarantee exactly where you'll be staying right now. That said, it's incorrect to claim that at any time you were 'kept in the dark regarding your trip and where the money was going' - especially given the fact that 90% of the cost of your trip was yet to be paid. It also isn't true that we charge a fee when our customers request information about their trip. But it is the case that there is a £50 change fee if you wish to amend your trip once the booking is confirmed. In this instance, your party had booked mixed-hostel dorms online and wanted to upgrade to female-only dorms. Female-only dorms are not issued as standard when a group of females book a trip as the cost of them are much more expensive than mixed-dorms and in many instances can even be more expensive than private hostel rooms. However, we can of course offer these as an option, and this was done so after your group enquired about this. In a recent phone call with the lead booker of your group, Teya explained the reason why female-only dorms were priced higher - the lead booker stated that whilst she didn't agree with the 'jump' in price, she did understand why we of course have to quote more, for a more expensive room. In the same call, the lead booker stated that she had read and accepts our change fee charges, as well as the fact that your 10% deposit remains non-refundable, before asking to cancel your trip. We pride ourselves on our great customer service here at Euroventure, as well as the quality of our trips we put together. Our team have answered all of your queries efficiently and provided as much detail as we could at every step of your booking to date. Our bookings team had also identified suitable hostels and train times, ready to book once we had received your full payment. However, I'm sorry that you feel your time has been wasted and that you won't get to travel with us on this occasion. Best wishes, Alex

Posted 1 year ago

“My friends and I chose euro venture for our first interrailing trip in Europe together in June 2022. They were super easy to plan with, and we are super happy we trusted them to book the trains and hostels as everything seemed to work out perfectly - all of the hostels were ideal and close to the centre of each city, and the train timings enabled us to have enough time in each city. The only issue we had was on the way home when the trains were delayed, there were unexpected London train strikes and everything seemed to go wrong. The euro venture team did everything to make sure that we had a way home the same day, checking up on us and ensuring we felt comfortable and safe with the plans. We were so grateful we chose the euroventure team, they were brilliant and I would definitely plan another adventure with them again!”

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Posted 1 year ago

Hi Eva, Thank you for your kind words! We are glad to hear you and your friends had a great trip last summer. We can't wait to book your next trip! Best Wishes, Lauren

Posted 1 year ago

“The communication was not great. We paid for 4+ hotels with the expectation they would be nice and centrally located. Several were barely functional hotels and located far from main attractions. Considering how much we paid, I would have expected much more.”

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Posted 1 year ago

Hi there, Thank you for taking the time to leave a review following your Euroventure trip: good or bad, your feedback is invaluable in helping us to continuously improve our trips and service. First of all, we are really disappointed to hear that you were not happy with the hotels you were provided on your trip. Two of your hotels were upgraded, free of charge, to 5* stays and two further hotels you were upgraded to include breakfast in your stay. All of your hotels were centrally located with attractions nearby; although we acknowledge that many of the cities you visited were large cities and as such, metro systems and public transport in general are required to move around the city and visit each main attraction and different areas. We did not hear from you during your trip to be made aware if there was an issue with one of the hotels you stayed in, in order for us to provide a suitable resolution to this. All of the hotels you stayed in have been vetted by Euroventure and used this year, with good feedback from other customers, which is why they were selected for your trip. If you are able to get in touch with us to detail these issues further so we can look into them, this would be appreciated. I'm also surprised to hear that you were not happy with the communication you received from Euroventure. Customer service is something we pride ourselves on and we know how important it is to be clear and thorough when planning a trip and in the lead up to departure. I have reviewed all of your emails with Euroventure, from the trip planning stage, right up until your trip starting and am unable to find a 'gap' in this communication or something that you may be unhappy with. Our team double checked your travel preferences form to ensure no mistakes were made and we understood correctly and provided multiple different options in regards to transport times, to suit your trip and then considering your onward travel back home from the UK. As mentioned at the start of my response, your feedback is really important to us, and we always wish to know where we could have done better. If you are able to elaborate on your comments left in your review then we would greatly appreciate that. Despite this, we sincerely hope that you did enjoy your Euroventure trip overall and had a lovely time travelling around Europe through the Christmas period. We wish you a safe onward journey back home today and hope to speak with you again soon. Best wishes, Alex

Posted 1 year ago

“We had a really fantastic trip traveling by rail from London, to Paris, to Venice, to Vienna, to Prague, thank you. The customer service team were awesome and very patient in helping plan the trip with us continually make tweaks until we were happy with the route. I asked for hotels in the city centres not too far from the stations and that's exactly what we got. We loved all the Hotels we stayed in and the central locations made life really easy which is what we wanted. Our Euroventure pack was great, the train tickets all worked perfectly and we found the personalised booklet really helpful. It was an incredibly smooth trip overall and that includes a cancelled train due to a train strike in Vienna. One phone call (on a Saturday) and a couple of emails later we were booked on a luxury coach which arrived in Prague within half an hour of our planned train. This was sorted perfectly for us and kept us on track. Overall we had an epic trip and would highly recommend the Euroventure team. I've no doubt we'll book through them again in the future. Again thank you all.”

Euroventure Travel Ltd 5 star review on 27th December 2022

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Posted 1 year ago

“Great solo trip organised by Euroventure! I booked the Berlin to Budapest trip only a month ago, and they arranged it all quickly. Whenever I contacted them I got a response immediately. Hostels were great and no issues with trains, very simple and easy :)”

Euroventure Travel Ltd 5 star review on 10th December 2022

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Posted 1 year ago

Hi Lewis, Thank you for your review, the pictures look amazing! Glad to hear you had a great time on the Berlin to Budapest trip. We can't wait to book your next trip for you. Best Wishes, Lauren

Posted 1 year ago

“In my opinion, Euroventure is one of the best travel companies out there. Right from the very start they were there in my travel experience. I originally booked myself in to the whole of Europe group tour however, due to circumstances I had to postpone. Euroventure could not have been more helpful, with a few emails exchanged, I was able to postpone my trip and even change it from the group tour, to an individual trip and I could add my boyfriend using credit from the money I originally paid for the group tour. They made it incredibly easy to change and helped every step of the way for us to determine exactly what route is best for us and how many nights etc would be best. All we had to do was tell them where we wanted to go and for how long. In the run up to our trip, we were presented with a beautifully presented travel guide containing all the information we needed regarding our hostels/train times, along with some very helpful recommendations and even a language guide for every country. Everything was done for us and for that we are incredibly grateful as it meant we could relax and enjoy our trip to the max. Euroventure really took all the stress out of it, and gave a very quick response to any questions we did have. We even got the bonus of a few hotel upgrades which was very generous! We cannot thank Euroventure enough for a stress free holiday of a lifetime! We seen some incredible sights that would not have been possible without euroventure. Travelling with euroventure is something I will truely never forget! I have already recommended to friends and will continue to do so for anyone looking to Travel.”

Euroventure Travel Ltd 5 star review on 23rd November 2022

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Posted 1 year ago

Hi Katie, Thank you very much for your review and kind words. Its great to hear that you and your boyfriend enjoyed your trip after you had to postpone. We pride ourselves in our service, flexibility and making customers feel stress free and relaxed so that they enjoy their trip. I will pass on your lovely feedback to our bookings team who make the travel packs. We are happy to help in anyway and love giving upgrades in hotels when we are able. It was a pleasure to book your trip and can’t wait to book your future trips! Best Wishes, Lauren

Posted 1 year ago

“Another fabulous trip with Euroventure. Love that they do all the organisation (why not- they know way more about travelling by train than we do!) Then we get a booklet to tell us where to be and when. It works so well and we just had the best time! 💕”

Euroventure Travel Ltd 5 star review on 19th November 2022

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Posted 2 years ago

Hi Louise, Thank you for your kind words and booking with Euroventure again! We're happy to see you and your family had a great time. We can't wait to book your next adventure!

Posted 2 years ago

“Just finished the whole of Europe trip and had such an amazing month! Our tour leaders fede and vera made this trip so memorable and I've met some amazing people along the way :)”

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Posted 2 years ago

Hi there, We are so happy to hear you had a lovely time with Fede and Vera! I'll let them know of your wonderful review. Thank you for the kind words. :) It's great that you met some amazing people and we hope that we will be able to have you book with us soon! Best wishes, Teya

Posted 2 years ago

“This trip absolutely exceeded every expectation I had on every level. The customer service from the time of booking and speaking to Alex on the phone, to being on the trip and the great customer service I received and the help I received navigating through the different countries and cities by Fede and Vera (Our Tour Leaders). Right through to the end of the trip and even beyond helping me navigated the train journey back to my home town. The price was fantastic for what you get and the hostels in general were better than I expected. They were clean, had entertainment, cheap drinks and food to accommodate us after a long travel day. In the first 2 weeks we had Fede as our Tour Leader and she was so much so and took us to the coolest places. In the second 2 weeks we had Vera who was lovely and extremely helpful and I’ve learned so much from on how to navigate the cities and trains. The group were so lovely and I’m so grateful to have been part of this group and experience l. I have met friends for life. Thanks so much Euroventure ❤️”

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Posted 2 years ago

Hi Sandy, We are so happy to hear that your trip with Fede and Vera was so wonderful! I'll be sure to pass on your excellent feedback to them! We love to see that you made friends for life and that you liked our services. Thank you for your wonderful review. We hope to have you book another trip with us soon. Best wishes, Amy

Posted 2 years ago

“just finished the whole of europe group tour and it was absolutely the best month of my life! met some amazing people and both tour leaders Federica and Vera made the trip unforgettable, could not recommend euroventure enough”

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Posted 2 years ago

Hi there, We are so happy to hear you had the time of your life! :) I'lll be sure to pass on your lovely feedback to Federica and Vera, I'm sure they'll be happy to hear your review. Thank you for your recommendation of our company to others. We hope to have you book with us soon! :) Best wishes, Tomer

Posted 2 years ago

“Great company to book with and would highly recommend. Euroventure made it so easy and stress free to travel around Europe. Can’t wait to book my next trip with them!”

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Posted 2 years ago

“Great company to book with and would highly recommend. Euroventure made it so easy and stress free to travel around Europe. Can’t wait to book my next trip with them!”

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Posted 2 years ago

Hi Lauren, Thank you for your review and kind words. We are glad to hear that you enjoyed your trip with Euroventure and we are looking forward to booking your future trips for you! Please do not hesitate to get in touch and we will add on your returner discount for your next adventure.

Posted 2 years ago

“Would 100% recommend Euroventure for anyone thinking of travelling around Europe. Really took the stress out of planning the trip. We had no problems with any of our hostels and even got upgraded to a hotel for our week in Ios. Had the trip of a lifetime !!!”

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Posted 2 years ago

Hi there! Thank you so much for taking the time to leave us a positive review! We are so pleased to hear that you had such a great time on your trip! Ios is a beautiful island, I am so glad you had an amazing time here too! If you would like to travel again with us in the future, please do not hesitate to contact us and we would be more than happy to plan another trip for you! All the best, Chloe.

Posted 2 years ago

“Euroventure was amazing! A group of 7 of us went interrailing and we had the best time. The team at euro venture took care of every request/need we had. They replied quickly to any emails we sent regarding changes to the plan and we’re just so helpful through the entire process. Couldn’t recommend using euroventure enough!”

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Posted 2 years ago

Hi Georgia! So pleased to hear that you enjoyed your trip with Euroventure and that you were very happy with our customer service too! Thank you so much for taking the time to leave such kind words for us, and if you do wish to travel with Euroventure in the future please do not hesitate to get in touch! All the best, Chloe.

Posted 2 years ago

“We booked a Spain/Portugal trip for our honeymoon (which turned into our one year anniversary trip because Euroventure graciously remained flexible considering the rapidly changing travel restrictions at the time.) We stayed in a total of six hotels, three of which were very nice. The Petit Palace Alcala in Madrid, Best Western Hotel Dom Bernardo in Faro, and the Inn Rossio were particularly nice. The Duquesa Hotel in Seville was disappointing however; we discovered it was one where we were supposed to have received a code to get in the building (which we never received.) We pressed a button outside the building and the lady kept referring to email before ignoring us... there was no email. Someone who was already staying there let us in, and there was nobody at the counter to help. We rang the bell again and the lady claimed we need to use the same code we got in with. After a frustrating twenty minutes someone finally came down with an email printed out with our room number and code. We got into our room and structures like lights in the wall were barely hanging on (the faucet to the sink came right off.) So maybe take that place off the rotation? Otherwise, the experience is one we will treasure for many years. I think the next time we travel we might make our own accommodations, but we learned a lot from this trip and appreciate everything Euroventure did to take our minds off the planning.”

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Posted 2 years ago

Hi Katie, Thank you so much for taking the time to leave us a review, and congratulations! I hope you had a special trip. We wanted to make your trip as special as possible, so we're very sorry to hear that your experience at The Duquesa Hotel wasn't the best. We always have great reviews for this hotel, which is why we picked it especially for your honeymoon, we also would have been more than happy to help resolve this issue with the code if we had known at the time. Our emergency number is open 24/7 for you, so if you do have any trouble in the future, we are always here to help! We do appreciate your feedback and will be taking this all on board. We're so glad to hear that you both had a memorable trip, and it was our pleasure to plan it all for you! Hopefully we can plan another anniversary trip for you both in the future. All the best, Teya

Posted 2 years ago

“The trip was extremely welcoming and enjoyable. The itinerary worked out well for the locations, the hostels were clean, modern, homely and cheap and the trip leader, Teya, was great on this trip.”

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Posted 2 years ago

Hi Jack, thank you so much for taking the time to leave a review! I'm glad you enjoyed the group tour (I definately did!). Please feel free to get in contact if you'd like us to plan another trip for you in the future. Thank you again and all the best, Teya.

Posted 2 years ago

“Had the best time with Euroventure on the group tour of the whole Europe. It was my first time travelling and the experience was 5 stars. They were very helpful and had good customer service that would responded to issues quickly. The tour itself was good value for money with what you get with regards to hostels and activities. Our tour guide Vera was helpful in giving us the best recommendations for places to visit and to dine out. Vera was such a joy and made experience wonderful for the whole group. Thanks to Euroventure for such a good travel experience.”

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Posted 2 years ago

Hi Cameron! Thank you for the positive review! We are so pleased to hear that you had a great time travelling on our Whole of Europe Group Tour, we really value all of your feedback and appreciate you taking the time to leave such kind words about your tour leader, Vera. We will be sure to pass these on! Again, thank you so much for travelling with us. All the best, Chloe.

Posted 2 years ago

“Fantastic time, Vera our coordinator/ tour guide was a godsend the entire trip, can’t thank her enough. Highly recommend”

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Posted 2 years ago

Hi there! Thank you so much for taking the time to leave us a review and your kind feedback on your tour leader, Vera - I will be sure to pass this on! Thanks again, Alex.

Posted 2 years ago

“I just completed the Mediterranean Rail Tour with Euroventure and would 100% recommend it. From the beginning, the Euroventure team (I dealt with Alex) was super helpful helping me get set up. The trip itself was great as well. The activities included were great and the value received was well worth the price. Our tour guide, Teya, was phenomenal at leading our group and was a genuine joy to have around. All in all it was a once in a lifetime trip.”

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Posted 2 years ago

Hi Eric, thank you so much for taking the time to leave such a lovely review! I'm so glad you enjoyed the group tour and all the activities. It was a pleasure having you, and I had so much fun with you all! If you'd like to do a trip, or another group tour in the future, please feel free to get in contact, and we'd be happy to have you. Best of luck back in BC :) All the best, Teya

Posted 2 years ago

Euroventure Travel Ltd is rated 4.9 based on 993 reviews