Euroventure Travel Ltd Reviews

Name: Euroventure Travel Ltd
Address: 58 Comercial Road, Leeds, Leeds
Rating: 4.90

4.9 Rating 993 Reviews

99 %

of reviewers recommend Euroventure Travel Ltd

Company Reviews

Metrics

Info

4.9

Based on 993 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Euroventure Travel Ltd:

Euroventure create bespoke interrailing packages for groups and independent travellers, including hand picked accommodation, directions and train tickets. It’s totally flexible: tell us where you want to go and when, and we sort out the rest. Once you go away you’re free to make the most of your days – we don’t prescribe activities or set times; we know each traveller has a different idea of what makes the perfect Euroventure. Travelling Europe by train is scenic, sociable and environmentally friendly, and with so many cultures and landscapes to cover, it’s the perfect way to experience them all in one trip.

Visit Website

Phone:

01138682360

Email:

info@euroventure.com

Location:

58 Comercial Road,
Leeds
Leeds
LS53AQ

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Euroventure Travel Ltd 5 star review on 30th October 2024

304

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Euroventure have been amazing from start to finish! Every time I contacted them, I received a quick response from real people rather than being put through a series of automated responses. All my questions were answered before booking and they kept in touch in between the booking and leaving for the trip. The book they put together involving details of our trip was so helpful and they kept in contact during the trip also. One hostel they had arranged for us had overbooked, leaving us without a room for the night. euroventure sorted this for us immediately and sent us £500 to cover the extra costs which we were extremely grateful for. i would highly recommend euroventure and will definitely book through them again for a trip similar to this :)”

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Posted 1 year ago

Hi Kerry! Thank you for sharing your wonderful experience with Euroventure! We're thrilled to hear that our team provided excellent customer service throughout the entire process. It's our priority to ensure that all your questions are answered promptly and that you feel supported from booking to the end of your trip. We apologize for the inconvenience with the overbooked hostel, but we're glad we could quickly resolve the issue and provide compensation for the extra costs. We appreciate your recommendation and look forward to assisting you with future trips. Happy travels! 🚂✨ Best wishes, Chloe

Posted 1 year ago

“Had a really great experience with Euroventure! The whole trip was planned out very well and the customer service was absolutely fantastic from start to finish. I would highly recommend Euroventure to anyone thinking of traveling soon as they help create the most special memories! :))”

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Posted 1 year ago

Hi Jill and Emma, We're absolutely thrilled by your 5-star review! It's fantastic to hear you had such a great experience with Euroventure. Your kind words about our customer service mean the world to us. We're here to make your trip as smooth and memorable as possible, and it's wonderful to know we achieved that for you. Thanks so much for choosing and recommending Euroventure, we really appreciate it! We hope to see you soon for your next adventure with us! Best wishes, Phoebe :)

Posted 1 year ago

“Really excellent service from start to finish. I was impressed by how carefully our trip was planned in line with what we wanted and the whole booking process was really straightforward and clear. It felt like every detail had been considered. Everything went really smoothly on the trip - trains and hotels were great - we just had one issue with a cancelled train towards the end. Not Euroventure's fault at all but they were brilliant at sorting it all out and checked in with us regularly to make sure we were ok. They offer a very personal service and we felt very well-looked after. I would definitely recommend them and will use them again.”

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Posted 1 year ago

Thank you very much for taking the time to review your experience, Lizann. We are delighted to hear that you had such a good experience with us and appreciate your positive feedback regarding how clear and straightforward the booking process was. We take pride in providing a personalized service for all our customers and it's fantastic to hear that our team gave you the reassurance needed during your journey. We were glad we could help resolve any issues that arose so quickly and effectively. We sincerely appreciate your recommendation and look forward to providing more holidays of the same quality for you in the future! Best wishes, Scott :)

Posted 1 year ago

“I booked with euroventure for my first time ever travelling on my own, (Berlin, Prague, Vienna and Budapest) and i’m so glad I did it. It was very straightforward for me as they booked all the accommodation and trains. Whenever I had any questions about what to do, their responses were quick and helpful. I highly recommend euroventure to anyone that is looking at starting to travel!”

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Posted 1 year ago

Thank you so much for your kind words, Teddy! We're thrilled to hear that your first solo travel experience was a success. Our team works hard to ensure all of our guests have the best experience so it's wonderful to receive such positive feedback! We hope you'll keep us in mind for all your future travels and that you continue to have incredible experiences around the world. If we can be of any assistance for itinerary planning or ideas, please don't hesitate to reach out - we'd love to help create even more memories with you. Thank you again for your 5 star review and safe travels! Best wishes, Chloe :)

Posted 1 year ago

“Had a really good time everything ran smoothly with great planning of the trip all travel went with ease. Would definitely recommend.”

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Posted 1 year ago

Thank you for your great review of the Whole Hog trip! We are thrilled to hear that you had such a good experience. Our team works incredibly hard to ensure our trips are planned with care and detail so that our customers can feel at ease and just enjoy their vacation. We want to thank you for taking the time to share your valued feedback and we hope to speak with you again in the near future about your next trip! Best wishes, Alex

Posted 1 year ago

“We had a fantastic trip with so many great memories made. The customer service is great, there is always someone ready to answer your queries.”

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Posted 1 year ago

Hi Ant, Thank you so much for your kind words! We're delighted to hear that you had a fantastic trip and made some great memories - that's exactly what we aim for at Euroventure. Our customer service team works hard to ensure all queries are answered promptly, and it's wonderful to know their efforts added to your positive experience. We hope to see you again to help plan even more unforgettable adventures. Happy travels! Best wishes, Scott

Posted 1 year ago

“The highlight of our year so far! 🤩 Me and my partner loved the Central Europe Tour 🌍(2 weeks), we would recommend it to ANYONE! And we would even suggest doing the Whole of Europe tour (4 weeks), as we could have easily carried on travelling with this company and the amazing people we met! 🤗The whole trip was thoroughly planned and so enjoyable! Such a stress free experience, especially for someone like myself who gets quite anxious when travelling - I would 100% do again!🫶🏻 I met some incredible individuals, and the group planned activities were just what we needed to establish really strong bonds straight away! We have definitely made some lifelong friends and memories we will forever cherish! 🫶🏻💜 The creation of the WhatsApp group chat with all our fellow travellers beforehand was so beneficial!💬 It broke the ice and put our minds at ease about the uncertainty of the upcoming trip 😅 And our guide Cristina 😇 - was brilliant, super friendly, helpful, considerate and extremely knowledgeable - educating us all. She was available 24/7, and we had the pleasure of spending our last day in Venice with her! 🇮🇹🍷 She deserves a lot of credit for making all our experiences amazing and unforgettable! Thank you Cristina 🥰💖 We look forward to our future bookings with Euroventure! 🚞🌎”

Euroventure Travel Ltd 5 star review on 4th August 2023

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Posted 1 year ago

Hi Megan, Wow! Your wonderful review has absolutely made our day. It's fantastic to hear that the Central Europe Tour has been the highlight of your year so far, and we're thrilled that you would recommend it to others. We take pride in planning memorable, stress-free experiences for our travelers, and it's heartwarming to know that you appreciated our efforts. Your words about the friendships you've formed and the memories you've made truly embody what travel is all about. The WhatsApp group chat has indeed proven to be a great way to connect travelers before the journey begins, and we're glad it added to your positive experience. Your kind words about Cristina are much appreciated. We'll certainly pass them on to her. She is indeed a gem, and we're grateful for her dedication to making each traveler's experience unforgettable. Thank you once again for your glowing review. We can't wait to plan your future adventures with Euroventure! Best wishes, Scott

Posted 1 year ago

“Great customer service, very friendly and helpful”

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Posted 1 year ago

Hi Ariadne, Thanks so much for the 5* review! We're so pleased to hear that you experienced great service and a wonderful holiday with us! We hope you travel with us again soon. Thanks again! Best wishes, Chloe

Posted 1 year ago

“Trip of a lifetime. I have made the most special memories and lifelong friends. I would recommend Euroventure to everyone! Arriving in London alone before the trip began was made far less daunting by the ease of booking, clear itinerary and the great advice on the website for planning and packing etc! Cristina was absolutely fabulous!! She took the stress out of the whole trip which made it even more enjoyable! Even when something went slightly wrong or something happened, Cristina always had a smile on her face and helped us through (even after 3 hours sat in a hospital waiting room after I got bitten by a horse). Thank you Cristina, for everything! I feel so grateful to have had the experience and the endless fun that I did!! I will definitely be travelling with Euroventure again in the future!”

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Posted 1 year ago

Hi Eleanor! Wow! It looks like you had quite the holiday! We are so pleased that you've made lots of memories on our tour (despite the horse incident - I hope your hand is doing okay!). We aim to ensure all of our trips are as stress-free as possible, so it's great to hear that we did just that for you! I'll be sure to pass on your kind comments to our tour leader Cristina, who I'm sure will be very happy to hear the amazing impact she had on your trip. We hope you travel with us again in the future! Thanks again! Best wishes, Chloe

Posted 1 year ago

“The entire trip was extremely well planned and so we didn’t need to contact them at any point but we felt safe in the knowledge that there was a 24/7 line we could call should anything go wrong. Every hostel was lovely and any questions I had before the trip were answered quickly and clearly. Couldn’t have asked for anything better.”

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Posted 1 year ago

Hi Abby! Thanks so much for the 5* Review! We're so pleased to hear that you had a great trip with us and that you were happy with all of your accommodation! Our team work hard to find the best partner hostels so we can be sure all of our customers are guaranteed a great stay, regardless which city they are in! Our team are always here for any questions and we'll be ready for when you wish to travel with us again :) Thanks again! Best wishes, Chloe

Posted 1 year ago

“Incredible time with incredible people. Was so organised and took the stress out of travelling. Was made amazing by Cristina who not only had great advice and was always on hand to help, but was lovely and made the experience even more enjoyable.”

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Posted 1 year ago

Thank you so much for the great review! We are so pleased to hear that you had a hassle-free and stress-free group tour with us! Our team work hard to ensure the only thing you need to do is enjoy your holiday - we handle the rest! It's wonderful to hear so much positive feedback about our tour leader, Cristina, we'll be sure to pass on your kind words. Thanks again and we hope you travel with us again soon! Best wishes, Chloe

Posted 1 year ago

“What an amazing experience I had with Euroventure on the Western Europe tour! Our guide, Cristina was so much fun and so helpful throughout the trip. When I missed the train in Milan (purely my fault) Cristina and the rest of the staff at Euroventure were on top of it and I quickly had new travel arrangements and was easily able to get caught up with the group. Traveling alone can seem daunting for a lot of people but I never felt alone thanks to Cristina and the amazing group of people that I met the through this experience. I would do it all again in a heartbeat!”

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Posted 1 year ago

Hi Coy, That's great to hear you had an amazing experience on our Western Europe Group Tour with our fabulous tour leader, Cristina! I'm pleased to hear you were successfully reunited with the group despite your little detour in Milan :) We can't wait to have you travel with us again, there's lots of group tours available for 2024 right now! Thanks again! Best wishes, Chloe

Posted 1 year ago

“The most amazing customer service. We had the best stress free trip we could have possibly had. Customising our trip was so easy and made fun because of the enthusiasm of the team and their willingness to keep making changes, then travelling was stress free and easy because of their efficient instructions and knowing that there was a helpline if we needed it. We couldn’t have asked for any more from them - I will definitely return to Euroventure for future trips!”

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Posted 1 year ago

Hi Olivia, We're absolutely delighted to read your kind words! It's wonderful to hear that you had a stress-free and enjoyable trip with us. Customizing each journey to suit our customers' needs is one of the aspects we pride ourselves on, so it's great to know that our team's enthusiasm and dedication made the process fun for you. Our team love to help our customers craft their perfect journey, and we're glad you found our instructions efficient and our helpline useful. It's wonderful to hear that we were able to meet your expectations. We look forward to helping you plan your future trips with Euroventure. Your next adventure awaits! Safe travels and see you soon, Scott

Posted 1 year ago

“Had an amazing time while travelling thanks to euroventure. Any problems that I had along the way or with sorting my travels out they helped me straight away and got me sorted. Friendly and kind staff who always help. Couldn’t recommended enough. Best experience of my life”

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Posted 1 year ago

Hi Josh! Thanks so much for leaving us a 5* review! We are so pleased to hear that you experiences a memorable Euroventure trip with us this summer - we are always available for help and questions at any stage of the trip to ensure you have a stress-free holiday :) We hope to have you travel with us again soon - thanks again! Best wishes, Chloe.

Posted 1 year ago

“customer service was awful. booked different travel to what we paid for, i emailed and said this and was told i was wrong. i was actually correct, but got told i was reading the email wrong. i told them there is only one way to read the email and they said oh yeah you’re right. then later told me he was meaning a different email but only one had been exchanged. asked for seat reservations, wasn’t booked for us but others travelling had them? asked for en-suites, these were available but not booked. when asked to be booked on what we asked, they said they would out of a “gesture of good will” - when that’s exactly what we should’ve been booked on the first time. after complaining i then received another email apologising for us feeling like they were being rude and condescending, instead of realising that they should’ve just booked what we asked for. asked for a manager and got an email back from the same man we’d been emailing all along. overall, customer service when organising was good. but once booked and on the trip they added so much more stress to our journey. as first time travellers we paid them to book what we wanted and they didn’t. they added so much more stress onto our journey and are still trying to explain and justify their actions, when they should’ve just done what’ we asked for.”

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Posted 1 year ago

Hi there, We're sorry to hear that you haven't been happy with your Euroventure experience, including the customer service, accommodation and transport arrangements in relation to your recent trip. Whilst of course we would prefer to hear that everything has been perfect for you, thank you nevertheless for taking the time to let us know your thoughts and feedback; good or bad, this does help us to improve as a small business. First of all we would like to extend our apologies that the one change of transport from Budapest to Zagreb wasn't better communicated, and at first was stated on your booking summary that this would be a train. As we have explained in previous emails, a bus with seat reservations was booked instead as this is the quickest way to travel on this route, features no connections or changes and also corresponded with your travel preferences of when you would like to depart each city. The most suitable train would have otherwise left mid-afternoon and taken two hours longer. Nevertheless, whilst the bus was the most suitable travel option, we apologise again that this wasn't made clearer that this could have been a possibility at the time of booking and have since updated our booking systems and processes. During our conversations, we did offer to instead book you this train after you told us you weren't happy with the bus, but you instead opted to travel by bus. Where it was possible through our systems and partners, you were booked into ensuites in each of your accommodations. You paid for private hostel rooms - the only way to guarantee you have ensuites in all of your rooms, is to book a hotel package. This is stated clearly at the time of booking and we have emphasized this point throughout our conversations since. I appreciate this was important to you, and our team relayed this request to our partners several times to ensure they also allocated you these rooms where they could. You were allocated ensuite rooms in the majority of your hostels. In relation to your FlixBus seat reservations, we have explained that at the time of us booking the trip, not all bus reservations are available to purchase. As such, we do not charge for reservations where your journey is a bus - but we still do buy these where possible, if you have indicated you would like all possible reservations. We pride ourselves on our high level of customer service, so I'm sorry that you haven't been happy with how you have been treated. Please note that we have tried to explain things at each step and answer all of your queries and concerns, as well as reitterate that you received the trip that you paid for. I am again sorry that you are not happy that it is me replying to your complaints again - this is my job in my role of Head of Customer Service here at Euroventure, after your initial complaints were escalated to me. I have since also replied to your further email with instructions on how you can escalate your complaints further, should you wish. Best wishes, Alex

Posted 1 year ago

“Great customer service. Euroventure set up in very comfortable hotels and trains throughout my trip through Europe. They also provided me with a detailed itinerary of activities for each city.”

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Posted 1 year ago

Hello! Thank you so much for your wonderful feedback! We're thrilled to hear that you had a great experience and enjoyed the hotels and trains we arranged for your European adventure. 🚄🏨 We strive to provide great customer service and a smooth travel experience, so it's fantastic to know you were satisfied with these aspects. Also, it's great to hear that you found our detailed itinerary helpful. We aim to make each city visit as enriching and exciting as possible! Thank you again for choosing Euroventure. We look forward to helping you plan your next journey. Safe travels until then! 🌍🚀😊 Best wishes, Scott

Posted 1 year ago

“We were so happy with our trip. It was our first time staying in hostels but all of them were so nice and in such good locations so we always had things like shops near us. During our trip we went to several cities and we were so impressed at how it was organised as by the time we got to another city we could drop our bags at our hostel and go again. The only reason it isn't a 5 is because our last trip involved 2 long trains and we know we could of got a direct train but this by no means would stop me using Euroventure again. I also loved our little travel pack and all the info and tips we received, plus when I had to change our trip dates the staff were so accommodating and helpful. I would definitely recommend traveling with Euroventure!”

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Posted 1 year ago

Hi Emma! Thank you for your wonderful review! We're thrilled to hear you had a great trip and enjoyed your first hostel experience. It's great to know that the locations were convenient for you. 🛏️🌍 We aim to make your travel as smooth and hassle-free as possible, so it's fantastic to know our efforts are hitting the mark. We appreciate your feedback regarding the train routes. We always strive to provide the most efficient travel options that fit with your travel preferences. If there was a direct train available at the time of booking that was more efficient, our team would have booked this for you, but we will take your comments into account in order to improve our service. It's great to hear that you found our travel pack so useful, and that our staff were accommodating when you needed to change your trip dates. Thank you once again for recommending Euroventure. We can't wait to help you plan your next adventure! Safe travels until then! 🚀😊 Best wishes, Scott

Posted 1 year ago

“Overall amazing experience. I met so many like minded travellers within our group. It was great to have all accommodation and travel booked in advance and taken care of by our group leader Catherine. It made travelling very easy, and it also gave me the confidence for travelling in the future. Catherine gave us great advice on what to visit and where to eat which was brilliant. It was overall a very safe way to travel, and brilliant way to meet people. I would book again with Euroventure!!”

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Posted 1 year ago

“Fantastic company; I highly recommend booking with Euroventure! I travelled on my own but followed their 5 week Eastern Europe itinerary and had such a good time. All my hostels and transport was booked in advance. If I ever had any problems they were always very quick to respond and solve any queries. Thank you Euroventure!”

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Posted 1 year ago

Hi there, Thank you so much for your fantastic review and recommendation! We're thrilled to hear that you had a great time traveling with Euroventure. It has been our pleasure to assist you throughout your 5-week Eastern Europe trip! 🌍 Your kind words about our prompt customer service are greatly appreciated. We're always here to help make your travel experience as smooth as possible. Thanks again for choosing Euroventure. We hope to see you again to help plan your next great adventure. Safe travels! 🚀 Best wishes, Scott

Posted 1 year ago

“They sorted out a lot of the more daunting parts of travelling for me and selected good quality hostels where I felt comfortable”

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Posted 1 year ago

Hi there, Thanks for taking the time to leave us a review. We're happy to hear that you were satisfied with the quality and comfort of the hostels you stayed in. And whilst we're also glad that we could make your trip altogether a lot less daunting, we're sorry to see that you only rated our service as three stars. I've searched through our correspondence with you and can't see of any occassions where you have been in touch with any issues, complaints or indeed any responses to our emails in updating you ahead of your trip. We pride ourselves on our high levels of customer service at Euroventure, so I'll be in touch to ask what we could have done better and what we can learn from to improve in order to make sure your next trip with us is worthy of five stars! Best wishes, Alex

Posted 1 year ago

Euroventure Travel Ltd is rated 4.9 based on 993 reviews