Evans Cycles Reviews

Name: Evans Cycles
Address: Evans Cycles, Camino Park, James Watt Way, Crawley, Sussex
Rating: 1.92

1.9 Rating 497 Reviews

22 %

of reviewers recommend Evans Cycles

About Evans Cycles:

Evans Cycles are one of the UKs largest specialist cycle retailers and we stock variety of bikes, cycling equipment and cycle clothing. The range includes mountain biking, BMX, road cycling, commuting, folding bikes and kids bikes.

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Phone:

01293 574900

Location:

Evans Cycles, Camino Park, James Watt Way, Crawley
Sussex
RH10 9TZ

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Evans Cycles 5 star review on 15th September 2024

Anonymous // 01/01/2019

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“Excellent Products”

Helpful Report

Posted 7 years ago

“went to Evans cycles Lakeside today ,staff were very helpful and ,sorted out my problem for me and said any problems ,just come back and see us ? could not fault them .”

Helpful Report

Posted 7 years ago

“In spite of having contacted Head Office twice per email, I’ve had no acknowledgment of the emails or a response. I purchased 2 bikes on 12 months credit in October last year yet only 1 bike is reflected on my Evans account. Surely they must have realised something is wrong when they did their last stocktake? I must add that the staff in the Chiswick branch are fantastic unlike the H/O after sales service.”

Helpful Report

Posted 7 years ago

“EXTREMELY POOR CUSTOMER SERVICE I purchased a new cycle for my son at christmas, the bike was built in store (Brentford) and I was advised to collect around the beginning of December. The cycle was a Christmas present. On collection we were advise that they cycle would need check up after 6 weeks of use. around 2 weeks ago the cycle started to encounter some issues with the gears at this point I told my son he could not use the cycle until we had taken into the shop for a check up and inspection. Today I took the cycle into the Brentford store for them to resolve the fault, on arrival I was advised that due to the cycle being purchased t the beginning of December I was no longer entitled to a free check up. At this point I advised the member of staff that although the bike was purchased in December it was a Christmas gift and that we had been away at Christmas for 2 weeks therefore the cycle had not been used until the 2nd week of January and that was limited due to time of year and weather conditions, I also pointed out that the faults with the cycle had occurred around the end of Jan / Beginning of Feb, therefore any faults happened well within the 6 week usage period. Despite this he insisted that I need to pay a 35 GBP cycle service charge. I then stated as the bike had a fault and that it currently not fit for use I requested That they provide with a exchange or refund, at this point the staff member said this would not happen as the cycle had been used. After 5 minutes of conversation regarding what can be done, another member of staff advised that they could offer a check for free (under the 6 weeks usage scheme), I agreed to this however they said they did not have any availability for circa 2 weeks. When I said I was not happy with this time frame they said there was nothing else they could do. At this point I requested that a refund or exchange is provided as this time scale seemed excessive for such a large company that boasts the "best and only in house" cycle servicing, the staff members response to this was that he would not issue a refund or consider a exchange as the bike was used, when I pointed out that the cycle was barely 3 months old and had actual usage of less than a month I sure that my consumer rights would come into play. In the end I said I am not happy with the service or help being offered in store and would need to raise my complaint with a manager or head office customer service. The staff member was quick to provide me with telephone number i could ring. I called this number and was put through to a customer service agent, I explained the above to him, he said that before a refund or exchange would be given the bike would need to be fully checked by a cycle mechanic. I explained that was the purpose of my visits to the store, he then said that the reason there was a long wait on availability was due to Evans cycles having a big 50 percent of sale in January meaning that many cycles had been booked in for their free 6 week check up. I suggested to the customer service agent that this is an Evans cycles problem not a customer issue if Evan cycles know they will sell many cycles over Christmas and January they should ensure they have the resource to meet the demand not fob of the customer. When I reiterated at this point OI would like to arrange for a refund or exchange he suggested I take the cycle to and independent cycle repair shop to get a opinion or report on the condition as this will speed up the situation. I advised that I would not do this as it would like incur a cost which I am not prepared to pay and in any instance this issue was a Evan cycles issue that should be dealt with by Evans cycles. As it stands I have a bike that cost over 400 GBP and also spent a further 100 plus GBP on safety helmet, security lock and safety lights, that can not be used properly may not be safe to use. It appears that Evans cycles do not want to take any responsibility of this despite all the boast on their website ''best and only in house trained cycle servicing team '' ''WORKMANSHIP GUARANTEED Our mechanics guarantee all parts fitted for 1 year. No questions asked'' This is the first time I purchased a bike from Evans Cycles and whilst the initial purchase was good, it seems that sales service is refined as any one would expect, however in this day and age customers rate a business more on there after sales care and on this occasions Evans cycles service has been unacceptable and unreasonable.”

Helpful Report

Posted 7 years ago

“I couldn’t have had a more helpful person serving me today. Malcolm at Birmingham Evans put me at ease & didn’t rush or push any products onto me.”

Helpful Report

Posted 7 years ago

“Saddle came off bike on the way to work and Vincent and the staff at the Bristol shop could not have been more helpful in fixing this and getting me on my way. Would definitely use this shop again.”

Helpful Report

Posted 7 years ago

“Friendly professional staff who know how to help and advise, a clean and tidy shopping environment, fantastic quality clothes which are reasonably priced, sale items even better value, good choice of clothes and styles, great ideas on putting together outfits, and amazing instore offers on top of cardholder vouchers and discounts.”

Helpful Report

Posted 7 years ago

“Had trouble with order charged me full price so had to order second pair. Waited ages on the phone and took long time for refund.”

Helpful Report

Posted 7 years ago

“garbage delivery , item arrived damaged due to unbeliveable packaging Evans wont solve the issue as they dont have stock of the bike i ordered offered sub standard parts to resolve 7 year old daughter didnt get her Birthday present as a result avoid like the plauge they dont understand customer service and can happily ruin a seven year olds birthday for the sake of a pair of pedals and a quick release skewer”

Helpful Report

Posted 7 years ago

“I went into the liverpool store to collect an online purchase, initially i was unhappy because it appeared the cashiers were just chatting with the customers and not actually serving people. Then a lady appeared who must've been putting stock out and served me both quickly and efficiently, she must have noticed i had my phone out and recognised that I was there to collect an order. The package had a handle on it which made it easy to carry and i didn't need to ask for a bag.”

Helpful Report

Posted 7 years ago

“They didn't really make me happy, I just ordered from there”

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Posted 7 years ago

“The service is so poor in their Glasgow city centre store it is actually painful to go there. You know you will be ignored, sneered at and looked down on, that's if they can be bothered stopping their conversations to even give you eye contact. Rubbish bike build. Wish I'd gone anywhere else but there. Would never recommend.”

Helpful Report

Posted 7 years ago

“Manager couldn't be bothered to deal with issue in shop. Okay if you are being a bike but poor for after sales.”

Helpful Report

Posted 7 years ago

“I can't simply imagine what went wrong with other customers. Evans Cycles are one of the most professional and trustable company out there, I am completely satisfied with everything they do from sales to delivery and customer service.”

Helpful Report

Posted 7 years ago

“Fast delivery Option to collect & return goods in store Hangers included for garments”

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Posted 7 years ago

“Offered online discounts and then Additional sale day discount”

Helpful Report

Posted 7 years ago

“Bought my Cannondale Synapse today, it’s magic! Was recommended by Hadi at Evanscycles Brentford who asked great questions and gave me so much help in my selection demonstrating such a high level of service excellence. I am a Director of Service and not easily impressed!”

Helpful Report

Posted 7 years ago

“we bought a bike for our son for 250 pounds, and after two months the peddle came off we went back to the store to complain, and not only didnt they accept the blame they even wanted 70 pounds to fix it, we tried to argue but they didnt want to budge!”

Helpful Report

Posted 7 years ago

“Helpful, friendly staff. Showed me what I needed to buy, they had it in stock and it was a good price!”

Helpful Report

Posted 7 years ago

“Search facility was good although choosing the right size of glove was difficult as some items seemed to have a separate entry for each size.”

Helpful Report

Posted 7 years ago

Evans Cycles is rated 1.9 based on 497 reviews