Evans Cycles Reviews

Name: Evans Cycles
Address: Evans Cycles, Camino Park, James Watt Way, Crawley, Sussex
Rating: 1.92

1.9 Rating 497 Reviews

22 %

of reviewers recommend Evans Cycles

About Evans Cycles:

Evans Cycles are one of the UKs largest specialist cycle retailers and we stock variety of bikes, cycling equipment and cycle clothing. The range includes mountain biking, BMX, road cycling, commuting, folding bikes and kids bikes.

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Phone:

01293 574900

Location:

Evans Cycles, Camino Park, James Watt Way, Crawley
Sussex
RH10 9TZ

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Evans Cycles 5 star review on 15th September 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just got my bike fixed at the Liverpool branch and am made up with it, never had better customer service. Really helpful, personable staff in the workshop that give me realistic advice to fix up my bike. Thanks so much Liverpool Evans!”

Helpful Report

Posted 5 years ago

“I would just like to say what helpful staff at your Sheffield branch when ever I am in your shop just been in your Sheffield branch with a bike problem worn gear cable attended to by Ben bike fixed while I waited very good service kind regards Malcolm.”

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Posted 5 years ago

“Had a fairly old Cats Eye light with the mounting missing. Evans gave us excellent support finally finding one that “might “ fit. It was in store in less than 24 hours and was perfect.”

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Posted 5 years ago

“in school i am doing this as part of my course work and as Evans cycles is going to help me get a good grade i will give it a good review however from this site i can tell the business is bad so i lowered it to 4 stars”

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Posted 5 years ago

“Excellent service from Evans Cycles (Wimbledon branch) today. I went in to buy a new cycle computer - nothing fancy, just a simple wireless model. Assistant Alex fitted and set it up for me, and also adjusted the brakes - no charge despite my offering. Thank you Alex. Thank you Evans.”

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Posted 5 years ago

“Rude and very unhelpful customer service in store at London Bridge branch!! Won't be visiting again. Fair enough I have a scooter and not a bicycle but I could have been shown a bit more courtesy, understanding and friendliness. I had a puncture in my rear wheel and while I accept after being told the mechanics don't go near them, I was willing to repair myself. Firstly I asked to be pointed in the direction of the tyre sealants to which I was scoffed at "they're right there" as I was standing next to them but at the time i was looking at the so called "Assistant" so like any normal human i was facing him and not any of the shelves around me. When I chose a product I asked if I could use a pump...again an rather sarcastic response "there's one right outside", by this stage i was ready to just walk out but I stuck with it as I just wanted to get my puncture repaired. I asked if I was to purchase the sealant can I just borrow a valve tool to repair myself I was told "we don't have any for those"........really?!. I simply said it's the same as any valve (which it is!) and again I got a scoffed response "Well we don't have any" hardly likely when your stores do countless repairs and services on a day to day basis. Just fell he whole attitude and demeanor was utterly useless and one of the poorest forms of in-store customer services I have received. Obviously I walked out and just left my purchase altogether, not that you will likely miss the £5 for the sealant, but it begs the question how many more people will he treat like this and deter from your store?! I really couldn't see the problem in lending a small tool which would have taken all but 10 seconds to use! Another small sign that society is going in the wrong direction really, with people not just being able to help each other out in the smallest of circumstances”

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Posted 5 years ago

“Left a wheel at Chelmsford Evans for two weeks no phone call , no feed back no contact what so ever called shop and was told they couldn’t change the bearing , ridiculous a wheel brought from Evans in the first place at much expense!!!!!”

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Posted 5 years ago

“!!!Evans provide a very poor & unfair service!!! When searching online to purchase something the main reasons for choosing a particular supplier are price & availability. It is unfair to the customer & online competitors if this information is not provided accurately. Showing 'In Stock' when Evans do not have the item in stock in any of their stores or warehouses is a very dirty method to increase sales!! This is dishonest to customers, unfair practice to competitors & provides a poor service as Evans can't deliver the goods when expected. Not having an accurate system suggests incompetence, poor ethics, greed, incorrect priorities. Avoid for online orders!”

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Posted 5 years ago

“Bought an Isla bike online for my daughter. Forks had been installed the wrong way round - took the bike to Evans in East Dulwich in London. 1st class service - fixed in 5 minutes also spotted something else wrong and fixed.”

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Posted 5 years ago

“Good advice from Cookie and Ben at Evans Cycles in Reading . I’m petite bike and recently purchased a Giant Liv hybrid bike online (not Evans) . Found the bike uncomfortable. But as I’m a regular at Evans Reading I took it there for advice . Ben made a few adjustments on the bike and Cookie gave excellent advise to change the handlebars to smaller ones . Now the bike is perfect. Thank you Guys . 5* for customer service!”

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Posted 5 years ago

“My dad bought a new bike from the new Glasgow fort store. Rhys helped us out with checking the bike over and even sorted us a free helmet due to the delivery being late/lost. Great service and knowledge throughout. Their mechanic also managed to help with a quick fix for my bike too. Would buy from here again.”

Helpful Report

Posted 5 years ago

“Don’t order anything online. £35 for next day delivery means next day after they picked assembled and packed not actually next day before the cut off time which is very very misleading and false advertising. As soon as it eventually comes I’ll be taking it back for a refund including my £35 Delivery costs just because I don’t want them to have a penny of my money for a service I paid for which I was misled for and not given. The customer service given on the helpline treat you exactly like it’s not their problem too”

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Posted 5 years ago

“Poorly put together, damaged bike. Evans will not take responsibility for it.”

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Posted 5 years ago

“Bought my second stages power meter from Evans Gatwick - I would only use Evans for such items as their after sales service has been so good. A special mention for George T who's advice and service has been exceptional. Many thanks.”

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Posted 5 years ago

“I ordered a bike on 29th of March with 10 day delivery. I wrote my first email after 10 days for status update. The told me they will chase down the shop to send the bike. After 5 days I wrote an other email. The answer was it could take another 2 weeks. I sent another email today, they answered the bike is no longer available. They were happy to take my money and keep me in the dark for 1 month. What kind of business is this?”

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Posted 5 years ago

“Collected our 4 yr old grandson’s bike, a Raleigh Atom with stabilisers, this week. Good product, well priced, & excellent service from the team at MK, in particular, Chris. Our first visit to Evans, & would be pleased to recommend it. Plenty of staff, plenty of help & a good range of accessories available.”

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Posted 6 years ago

“Upon visiting the new Martlesham store looking to purchase a bike Not one staff member approached us or showed any interest in serving us Consequently no sale And a lost customer”

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Posted 6 years ago

“Took my cube E bike into the gateshead branch of EVANS CYCLES at the metro centre to get my hydraulic brake cables swapped from European to UK, (left rear Brake UK left, European right,) the guys at Evans cycles couldn't be more friendly and helpful, great service.”

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Posted 6 years ago

“I bought my bike through the Ride 2 Work scheme. The team at the Evans Glasgow (Bath Street) branch could not have been more helpful through the process. Test rides, helpful advice, quick service, good deal. After the sale, both sales and mechanics continued to offer really good support. Can't recommend them enough.”

Helpful Report

Posted 6 years ago

“Ordered at 6.30pm instore yesterday as no store stock. Was not sure of the glove size, so ordered 3 different ones. Was notified at 7.30am it was available for collection. Picked the gloves I wanted, and credit done immediately. Brilliant. These guys are a great balance between full retail only and web only. Prices are always competitive (they also price match) and I've never had a bad experience. Highly recommend”

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Posted 6 years ago

Evans Cycles is rated 1.9 based on 497 reviews