Evans Cycles Reviews

Name: Evans Cycles
Address: Evans Cycles, Camino Park, James Watt Way, Crawley, Sussex
Rating: 1.93

1.9 Rating 491 Reviews

23 %

of reviewers recommend Evans Cycles

About Evans Cycles:

Evans Cycles are one of the UKs largest specialist cycle retailers and we stock variety of bikes, cycling equipment and cycle clothing. The range includes mountain biking, BMX, road cycling, commuting, folding bikes and kids bikes.

Visit Website

Phone:

01293 574900

Location:

Evans Cycles, Camino Park, James Watt Way, Crawley
Sussex
RH10 9TZ

Write Your review

Tell us how Evans Cycles made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Evans Cycles 5 star review on 15th September 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Left a wheel at Chelmsford Evans for two weeks no phone call , no feed back no contact what so ever called shop and was told they couldn’t change the bearing , ridiculous a wheel brought from Evans in the first place at much expense!!!!!”

Helpful Report

Posted 5 years ago

“!!!Evans provide a very poor & unfair service!!! When searching online to purchase something the main reasons for choosing a particular supplier are price & availability. It is unfair to the customer & online competitors if this information is not provided accurately. Showing 'In Stock' when Evans do not have the item in stock in any of their stores or warehouses is a very dirty method to increase sales!! This is dishonest to customers, unfair practice to competitors & provides a poor service as Evans can't deliver the goods when expected. Not having an accurate system suggests incompetence, poor ethics, greed, incorrect priorities. Avoid for online orders!”

Helpful Report

Posted 5 years ago

“Bought an Isla bike online for my daughter. Forks had been installed the wrong way round - took the bike to Evans in East Dulwich in London. 1st class service - fixed in 5 minutes also spotted something else wrong and fixed.”

Helpful Report

Posted 5 years ago

“Good advice from Cookie and Ben at Evans Cycles in Reading . I’m petite bike and recently purchased a Giant Liv hybrid bike online (not Evans) . Found the bike uncomfortable. But as I’m a regular at Evans Reading I took it there for advice . Ben made a few adjustments on the bike and Cookie gave excellent advise to change the handlebars to smaller ones . Now the bike is perfect. Thank you Guys . 5* for customer service!”

Helpful Report

Posted 5 years ago

“My dad bought a new bike from the new Glasgow fort store. Rhys helped us out with checking the bike over and even sorted us a free helmet due to the delivery being late/lost. Great service and knowledge throughout. Their mechanic also managed to help with a quick fix for my bike too. Would buy from here again.”

Helpful Report

Posted 5 years ago

“Don’t order anything online. £35 for next day delivery means next day after they picked assembled and packed not actually next day before the cut off time which is very very misleading and false advertising. As soon as it eventually comes I’ll be taking it back for a refund including my £35 Delivery costs just because I don’t want them to have a penny of my money for a service I paid for which I was misled for and not given. The customer service given on the helpline treat you exactly like it’s not their problem too”

Helpful Report

Posted 5 years ago

“Poorly put together, damaged bike. Evans will not take responsibility for it.”

Helpful Report

Posted 5 years ago

“Bought my second stages power meter from Evans Gatwick - I would only use Evans for such items as their after sales service has been so good. A special mention for George T who's advice and service has been exceptional. Many thanks.”

Helpful Report

Posted 5 years ago

“I ordered a bike on 29th of March with 10 day delivery. I wrote my first email after 10 days for status update. The told me they will chase down the shop to send the bike. After 5 days I wrote an other email. The answer was it could take another 2 weeks. I sent another email today, they answered the bike is no longer available. They were happy to take my money and keep me in the dark for 1 month. What kind of business is this?”

Helpful Report

Posted 5 years ago

“Collected our 4 yr old grandson’s bike, a Raleigh Atom with stabilisers, this week. Good product, well priced, & excellent service from the team at MK, in particular, Chris. Our first visit to Evans, & would be pleased to recommend it. Plenty of staff, plenty of help & a good range of accessories available.”

Helpful Report

Posted 5 years ago

“Upon visiting the new Martlesham store looking to purchase a bike Not one staff member approached us or showed any interest in serving us Consequently no sale And a lost customer”

Helpful Report

Posted 5 years ago

“Took my cube E bike into the gateshead branch of EVANS CYCLES at the metro centre to get my hydraulic brake cables swapped from European to UK, (left rear Brake UK left, European right,) the guys at Evans cycles couldn't be more friendly and helpful, great service.”

Helpful Report

Posted 5 years ago

“I bought my bike through the Ride 2 Work scheme. The team at the Evans Glasgow (Bath Street) branch could not have been more helpful through the process. Test rides, helpful advice, quick service, good deal. After the sale, both sales and mechanics continued to offer really good support. Can't recommend them enough.”

Helpful Report

Posted 5 years ago

“Ordered at 6.30pm instore yesterday as no store stock. Was not sure of the glove size, so ordered 3 different ones. Was notified at 7.30am it was available for collection. Picked the gloves I wanted, and credit done immediately. Brilliant. These guys are a great balance between full retail only and web only. Prices are always competitive (they also price match) and I've never had a bad experience. Highly recommend”

Helpful Report

Posted 5 years ago

“The service was terrible everyone was just messing about and nobody was there to help apart from the odd person who was doing nothing and then I put a deposit on for a bike then I was told it would be ready for Tuesday and then I go in to collect it and then I'm told it won't be ready for another week absolutely horrendous.”

Helpful Report

Posted 5 years ago

“Left my brompton with them for a service and puncture repair. Came out worse than it went in.”

Helpful Report

Posted 5 years ago

“Evans cycles Martlesham - Bike fitting by a chap called Jon. This man is a legend, thank you for fine tuning my bike. Has already made a world of difference.”

Helpful Report

Posted 5 years ago

“I just popped in for a bit of advice on my bike and was surprised to find it was fixed on the spot at no charge - despite my offer to do so. Friendly staff helped other people while I was there so it was not just a one off thanks Lewis - a big thumbs up to you”

Helpful Report

Posted 5 years ago

“I see this is quite a trend. The online indicator of in-store stock is just a pure lie. The salesperson in store lied to my (three times) about when my order will be delivered. The one excuse was that the stock was put on the incorrect delivery van (that was excuse two of three). I was informed now that it will only be ready on Monday which would make it 11 days after purchase (10 days later than initial communication on when it will be available). This was an order in excess of £1,000. I have now decided to cancel my purchase and get a refund. I am personally going to go out of my way to not support them ever again.”

Helpful Report

Posted 5 years ago

“Needed bikes for our holiday. Left 3 weeks to plan and thought that was enough time to buy a bike labeled in stock and in warehouse, pick up max 10 days. Right, bike due in no more than 10 days. With no prior notice on day of pick up we find the bike is delayed a month!! Holiday ruined? No we have time to find another bike so refund? No Evans assure us they have the same bike elsewhere that can be picked up in 3 days. # days pass and the store holding our bikes closes for renovations.. not open again for a week! Evans customer service advise we call stores in neighboring towns to see if they have the same bikes. They do!! Great pick up tomorrow. Great!! We drive 1 hour to get to the store. Bikes have not arrived and are not scheduled to. Refund. Holiday plans ruined. Thanks for nothing Evans, you are a disappointing waste of time.”

Helpful Report

Posted 5 years ago

Evans Cycles is rated 1.9 based on 491 reviews