Evans Halshaw Reviews

Name: Evans Halshaw
Rating: 2.33

2.3 Rating 341 Reviews

33 %

of reviewers recommend Evans Halshaw

Company Reviews

Questions

Metrics

2.3

Based on 341 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.2 out of 5

Visit Website

Write Your review

Tell us how Evans Halshaw made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would like to thank jake alvey from your Mansfield branch for providing a brilliant service and being so very helpful, while we where buying our family car recently.”

Helpful Report

Posted 3 years ago

“Excellent sales service from Jason at Kilmarnock branch.”

Helpful Report

Posted 3 years ago

“How other reveiw sites give them 4 stars is baffling .probably faked .”

Helpful Report

Posted 3 years ago

“After Discussing a purchase of a mini on the Monday, the sales person "Zoe" said she was off on the Tuesday and would phone me on the Wednesday to arrange the sale and delivery. I had to contact the sales rep and was then informed that the car was sold on the Tuesday!!!! UNBELIEVABLE!!!!!!! Thanks for nothing, I even told her that I work for the NHS and really needed the car....”

Evans Halshaw 1 star review on 21st April 2021

Helpful Report

Posted 3 years ago

“What an appalling business, no wonder the Hemel Hempstead branch has closed. Made an enquiry on the chat yesterday about a car I was really interested in. Was promised a phone call back within an hour, no phone call so tried to phone. No response. I phoned this morning as they still hadn’t phoned. Was told they’d been taken over and they weren’t allowed to sell me a car, told to phone Bedford. Phoned Bedford who told me the car wasn’t on their stock list. 2 minutes later they phoned back to tell me it was. We tried to find a date next week for me to go over. I wanted Tuesday but the salesman said it was his day off so I agreed Wednesday. I asked what time? He said oh just phone in the morning! He then told me I had to pay a holding deposit and he would send me a link. I didn’t get the link so phoned back and he’d taken my email address down wrongly and he then sent me a link. I paid the deposit of £100. Ten minutes later he phoned to tell me that someone else had paid the deposit in the interim. 7 hours later and I still haven’t had the deposit back and I don’t have a chance of the car. If any one of the people had done their job properly I would have had opportunity to buy the car. As they didn’t and didn’t care either I won’t have a chance. If you get a choice don’t use this company under any circumstances.”

Helpful Report

Posted 3 years ago

“Turned up at the set time, all I got was ring the number on the entrance door. Phone the number might as well not bothered. Then asked the staff for help, wow waste of space, avoid this lot at your peril lots of other good dealers out there. Could not put zero”

Helpful Report

Posted 3 years ago

“Ordered 67 plate transit custom sunday gone, delivery for tuesday 2 days later. They rang monday to say they should have it ready if i wish to collect by wednesday as it requires mot, full valet and full machine polish. Annoying to wait extra day given advert said vehicle was ready to be driven away today (sunday) but hey ho, i made it clear i have litterally just recovered from covid as in last week and that cleanliness was of the highest importance and i was reassured it would be spotless. I also asked if the vehicle had any noticeable damage or scratches/rust etc- i was again assured it had a few minor scratches which would machine polish out and if any damage could not polish out, they had a bodyshop whom would sort damage out. Their advert/ sales pitch states it has had a full electrical/mechanical/ cosmetic check and it would be in tip top shape. So to my surprise.... i ring wednesday as ive heard nothing to be told there was a mix up and van had still not gone for its mot yet?? as it was at the bodyshop being fully machine polished. so i had no option but to wait. thursday comes and at near close of business i am rang to be told the van had failed its mot?? surprising given its supposedly had this top set of checks carried out as its just 3.7 years old? what was alarming was the failures: tyre cut exposing chords/ply rear brakes dangerously corroded/weakened battery insecure which could cause short circuit excessive handbrake movement minors: all brake pipes corroded on a less than 4 year old van with 70k miles? other rear tyre has a nail in front pads and discs corroded/scored/pitted but not weakened so now im annoyed to say the least and i am starting to distrust this dealerships so called work methods, so now i complain via email as im told it may be ready for friday if they can get parts ordered/ fitted in time, if not next week..... so then i get a call friday dinner to say its passed mot (mot still states theres a nail in the tyre at this point and all minors still exist) but the van will be ready for collection at 4pm as vehicle is at the valeters. ok all looking better so i agree to collection at 4pm. and then it all went wrong i turn up and as i arrive i can see from a mile away the rear quarter has been repainted poorly so im already in a mood so i start to look round to see a horrific list of poor repairs, dents, scratches, differnet colour door with filler marks, pitted paint,rust under door handles,rusty rear hinges,chipped windscreen, paint on the front seats/rear seats, cement stains on rear seats,under the passenger seat has been used as a rubbish bin, what looks like black mould on the sun visor, what looks like snot on the roof (my youngest sons words) a used biro pen in the rear door along with what looks like mud, they have simply tightened up the handbrake im assuming as the handbrake cover is flopping around and will not clip back into place- this is compounded by the dirt and rust thats visible as a result of cover not being in place. Seatbelt has been removed on drivers seat as its now been fitted back incorrectly, windscreen wipers do very little to clear windscreen yet it passed mot this way, inside of all windows are disgusting thick with grease and dirt ( i wiped just one part with a piece of white cloth and it came off black ). Rear of the van is a whole story to itself - litterally looks like someone drove through a muddy ford with rear doors open and flooded it. I mean seriously the list goes on and on.... whole van has been cleaned by freddy crueger or wolverine given the gouges to side windows,trims,panels. Only panels that have not been painted /dented or scratched is the bonnet. bumpers are completely dry/flaking in places. so i make my dissatisfaction abundently clear to be told by salesman van has been cleaned and machine polished, so i took my finger and wiped what he claimed to be in the paint - muck off the top of the damaged /scraped top of one of the sliding doors. At this point he says that it didnt have a full machine polish as he first claimed and said the onsite team have simply polished worst scratches that they could (but yet they left ones that could have came out) he then went on to say his manager tells him what they can spend on getting the vehicles ready ( imguessing it was the cost of a coffe or similar given the disgusting state) and that the online checks are based on age / mileage? so what evans halshaw hull are effectively saying is this.... if you buy a van thats 3.7 years old with 70k miles on it, it will be damaged all over, will have had plenty of poor repairs, it wont have been looked after, they wont repair it fully or properly, will have broken or ill fitted parts, paint on seats (as we all know this happens with age/miles) but what they will do is happily take your money, tell you everything will be checked and cleaned properly but then go on and do the exact opposite.. handover is meant to be done shortly and in a covid secure way, no gloves, no hand sanitiser, keys had ingrained dirt and i was passed a pen to sign actual paperwork which had not been cleaned etc everything should be online to minimise contact especially given id made it clear i had just recovered from covid 19 and still in fact have some now ongoing issues, so i had to get anti bac wipes to wipe vehicle down before i could drive it home, wear a mask all the way home and gloves as this thing is a breeding ground for germs. now van seems a little underpowered at the minute which im hoping is nothing as that would be the icing on a terrible cake, no apologies no discounts for such a poor vehicle nothing, but what i did get was a handover sheet which stated i was happy with every part of the vehicle and guarantees etc had been explained, so i quickly ensured i corrected all of this and took photos to prove so. now why did i take the van? because its on finance so its a hell of a lot of hassle to correct this, i have my own proper bodyshop/valeting facilities so i can rectify all issues and to be fair i wouldnt trust this dealership to put fuel in the van never mind correct all thats wrong. Ive already had my health put at risk by visiting these once, so sure as anything would rather stay clear. if i could post photos i would as i would seriously think twice before going here. I will be documenting all of this in one of my upcoming youtube series if anyone simply cannot believe a vehicle could be sold at this worrying time in such a terrible state. long story short, if you say youre going to do something then you should do it, what effectively happened was, they took the money (full retail value) then took a week to mot the van, change rear discs and pads and one tyre. Never ever again”

Evans Halshaw 1 star review on 28th March 2021

Helpful Report

Posted 3 years ago

“Trying to buy a nearly new car It’s advertised with 163 miles on the clock when having an online purchase meeting with Evans Halshaw sales rep I was told it could have more miles on the clock than advertised when I asked for the actual mileage he said he would get back to me 2 days later I’ve heard nothing obviously they either don’t care or have no respect for their potential customers!!! I’ve already purchased 2 cars from Evans Halshaw Wolverhampton but I doubt I’ll buy any more Very poor return customer treatment!!!”

Helpful Report

Posted 3 years ago

“bought a car a year ago done less than a thousand miles 2 coil springs have gone ,two new tyres, oil leak, problem with window, air con never worked, no spare no replies to e mails or calls went through resolver no reply and they aren't signed up to ombudsman either don't have customer service but have " reputation executives" which just says everything MOT and service £900 with advisories obviously just valeted the car when it said serviced and had the nerve to put a "quality assured" sticker on the car joke company”

Helpful Report

Posted 3 years ago

“Phoned Hull Branch up this morning to purchase a 2020 plate car for £20,292 with 48 miles on clock( Advertised on web site) only to be told it now had over 5,000 miles on but the would kindly drop price to £20,000 no thanks just bought another one over phone from a different dealer with lower mileage for slightly less money, do not trust them.”

Helpful Report

Posted 3 years ago

“Got sold an illegal car, no head light, unfortunately for me I was new to buying cars, these crooks saw me coming. When I took it back to complain I demanded a full service carried out on the car, they fitted a new bulb, they even changed the break pads as a good will gesture. Haha such a joke, like they are going to throw money at a car that they don’t need to. Also they sold me a car that was advertised as having alloy wheels, guess what they were not they were steel. Then they informed me the driveshaft had gone this was all in 24 hours of the car being purchased, I said I wanted a different car, they begged me to let them try and put it right, I allowed them to, they fixed the car I drove it 600 miles on holiday. Drove with my son in the car, the driveshaft had gone again, I took it back, they said it went again because they didn’t changed the W bushes, honestly one thing after another with these, three months after purchase I started getting an Intermittent, problem where I would loose power, and the clutch started to fail. Trying to prove these faults were with the car the day I bought it you can imagine is impossible. After so many similar stories and no one gets satisfaction, I am planning protests outside their shops. This is a warning to all stay away from this company.”

Helpful Report

Posted 3 years ago

“Stay well away from this dealership guys absolutely dreadful experience buying a car from these guys salesman knowledge of the cars that they sell absolutely dreadful telephone manners and after sales absolutely disgusting stay away guys”

Helpful Report

Posted 3 years ago

“Sold them my car. Gave me the price they first said and very quick payment. Good service.”

Helpful Report

Posted 3 years ago

“BEWARE - If you deal with Preston branch.. used car sales especially. Customer care non existent, and you can get duped. Some staff lie - my advice keep well away.”

Helpful Report

Posted 3 years ago

“Crooks in glasgow ford.Managers arrogant and clueless and they would not think twice about giving you a trumped up car.AVOID.”

Helpful Report

Posted 3 years ago

“the customer care at your cardiff branch is woefully inadequate and shockingly bad. my mother bought her car from you "new".... the mileage on the clock says 30k, but the onboard computer says 40k...she's had nothing but trouble and annoyances from you so i took over with the maintenance. kara, at your cardiff branch, spills bs out of her mouth like she does it all day. needless to say, everything kara assured me was going to happen, ... didn't. your company needs someone that knows how to run a garage. and it wouldn't hurt to get someone who knows how customer service works too... i'd have made the complaint on your website but, unsurprisingly, the email wouldn't send. DISGRACEFUL.”

Helpful Report

Posted 3 years ago

“Absolutely fantastic service from the Wigan branch! Always informed what was happening and constant communication via telephone and email with updates on my car! 2nd time I’ve used them and wouldn’t go anywhere else. Special thanks to Russell and Scott who made the journey so easy!”

Helpful Report

Posted 3 years ago

“Had a great experience buying a car from used car plymouth dealership. Thanks to Ian and Jamie in the sales department for making it a easy process in these hars times also a thank you to Rich and Andy in the service department for a quick booking and fix of my new car after purchasing. Highly recommend this dealership for buying and service”

Helpful Report

Posted 3 years ago

“Very disappointed with sales staff not only did they lie about speck of car they denied saying it, after sales were absolutely awful I would never recommend this company to any of my friends or family”

Helpful Report

Posted 3 years ago

“Had a recall for a software update on a Astra. The letter said it would take no longer than 30 mins and I would be able to wait. 1st time I went there they couldn’t find the codes in my wife’s car so had to rebook.2nd time was told if I got there at 0815 then car would be first on ramp and wouldn’t be very long at all. When I got there there was no job sheet and told it could be 1230 before I got the car back. I am not waiting 4 hours for a 10 min software update. Not the first time I’ve had bad dealings with this branch. Get the impression that they’re doing you a favour not the other way around by buying their cars. Live and learn, will not go there again or buy a Vauxhall for my wife”

Helpful Report

Posted 4 years ago

Evans Halshaw is rated 2.3 based on 341 reviews