Evans Halshaw Reviews

Name: Evans Halshaw
Rating: 2.33

2.3 Rating 357 Reviews

32 %

of reviewers recommend Evans Halshaw

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Metrics

2.3

Based on 357 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 51%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Found a car online (long distance purchase). Byron was great, we agreed a sale and I secured the car with a deposit. Following day I had a distanced sale agreement meeting over zoom where sale was agreed and purchase order was signed (this is legally binding contract). I received a call 2hours later refusing to sell me the car because they had not priced it correctly, this is when Omar got involved. This man should not work in a customer service environment, he is rude and has lots of attitude which reduced me to tears!!! Do not deal with this man, I have gone above to complain about how I have been treated and how they have breached their contract and sale should be honoured, the case has not been resolved and yet they have put the car back up for sale. I am shocked how a company can act so unprofessionally.”

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Posted 3 years ago

“Avoid at all cost. All they do is try and rob you if you sell or part exchange with then . On there website I was offered £4600 for my car got down there and they offered me £3700 . It was a complete waste of my afternoon. You have been warned”

Evans Halshaw 1 star review on 3rd June 2021

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Posted 3 years ago

“Marc Neil who sold me my new car was excellent and took time with us to find the car suitable for our needs from start to finish I would have no problem in recommending Evans Halshaw to anyone they go that extra mile to ensure complete customer satisfaction”

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Posted 3 years ago

“I’m very happy with my new car. Mab was very professional from start to finish. I couldn’t have wished for a better person so helpful and pleasant. Have to say I cant fault anything. Having used them many times. I wouldn’t go anyyelse. Highly recommended.”

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Posted 3 years ago

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Posted 3 years ago

“The service I received was second to none. The salesman Kim Khan was extremely helpful and went the extra mile when dealing with me. He explained everything in detail about the financing of the vehicle and the lay out of the car. All in all a great experience of buying a car in these difficult times.”

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Posted 3 years ago

“Was surprised to read some of the comments as I recently bought a car through Dave Williams at Gateshead branch and was delighted with the service. Fast, friendly and factual with no hard sell. Good explanation, video of car and extremely fast delivery. Thanks.”

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Posted 3 years ago

“DO NOT USE THIS COMPANY! They are conmen. I purchased a car from Evans Halshaw Ford Cardiff, they mis sold this car to me because it had previously been in an accident and had multiple repairs done, also an alloy refurb, all of this was hidden from me. Also the car was delivered by a driver with no covid safe procedures at all. It was also dirty under seats and in footwells. They claim that customer service is their top priority, it most definitely is not, they just want the money. I tried to resolve the issue but just get passed around. Absolute disgrace of a company, AVOID!!!!!”

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Posted 3 years ago

“A big thank you to Ben Crooks for making buying a new car such a pleasant experience. He went out of his way to find what we asked for. He took his time with us even though we were a bit late. We would highly recommend Ford Evans Halshaw Priory Park Hull. Thank you Ben you are a credit to the company.”

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Posted 3 years ago

“Visited Kilmarnock branch recently. Never again. Salesman less than half my age was patronising and spoke to me like I’d never bought a car before. I didn’t accept his “ absolutely best offer” on my car as part exchange and left. Said I had another car to check and would phone him next day if still interested in the one at Kilmarnock. Was told he’d phone me next day. Never heard from him. I was really interested in the car I viewed but his attitude just got my back up. Bought a similar car with less mileage and a better trade in deal elsewhere from a more professional salesman. And the car I viewed at Evan Halshaw is still on their forecourt weeks later. Had same experience at same garage a few years ago.”

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Posted 3 years ago

“Arranged an appointment for 11.00 ,turned up on time to be told to sit in the corner, sat for 30 mins with no apologies before leaving.halshaw cramlington -what a joke”

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Posted 3 years ago

“Bought a Focus from them that in photos looked really nice, promised me the car would be serviced etc and 'delivered' Delivery- i assumed my car would be dropped off on a trailer or truck but nope my car was driven 140 miles in sport mode by a guy with no mask or anything and never wiped anything down, left a coffee in side door as well as a melted mars bar in glovebox, car also turned up with 4 miles to empty with fuel needle lowest it could go with flickering lights on dashboard luckily i made it to a garage with 1 mile left.... Car itself - Car turned up with no mats even though in pictures it had mats, all fluids were empty or below minimum, oil was below minimum same for coolant and washer fluid was completely empty, steering fluid was also just below minimum yet this car was serviced with a stamp in book from them? pretty sure its illegal to falsely stamp a service book? the paint they used to quick repair alloys for pictures also came off so alloys look a mess. car also needed brake pads changing and wipers due to blurring vision and hardly stopping the car. After sales - 6 days into owning car gearbox was juddering and skipping gears and they had me book it in a ford garage local just for car to sit there 4 days just for Evans Halshaw to not authorise the work still then get this they came to fetch it and had someone drive it 140 miles to dealership it came from to repair it....overall took over 23 days to get my car back. Also took over 2 months to get the warrant pack info as well as 3 months just to get a V5 they claim was DVLA's fault yet soon as i mentioned i didn't have it all of a sudden 2 days later i get it. Was advertised with full service history yet wipers and brakes were very old and you could tell from engine this car hasn't been serviced in months possibly years and when i looked in service book the cars last service was at 32k miles the car has done 68k miles.....so it being serviced once in 6 years is full service history? Car is automatic and 1.6 so knew MPG would be average but car would use £5 just to go to shop and back, turned out all filters were years old and one of the injectors were bad, don't forget all this was serviced and checked before sale though. My advice would be avoid and buy from a private seller, if you do buy from these 100% check the car is serviced cuz if i didn't i would of been driving a car round with no oil or anything! also make them put in writing car has a full service history and check over the car! i found out later the car had loose wiring and a broken parcel shelf.”

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Posted 3 years ago

“Always very friendly and professional”

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Posted 3 years ago

“I would like to thank jake alvey from your Mansfield branch for providing a brilliant service and being so very helpful, while we where buying our family car recently.”

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Posted 3 years ago

“Excellent sales service from Jason at Kilmarnock branch.”

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Posted 3 years ago

“How other reveiw sites give them 4 stars is baffling .probably faked .”

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Posted 3 years ago

“After Discussing a purchase of a mini on the Monday, the sales person "Zoe" said she was off on the Tuesday and would phone me on the Wednesday to arrange the sale and delivery. I had to contact the sales rep and was then informed that the car was sold on the Tuesday!!!! UNBELIEVABLE!!!!!!! Thanks for nothing, I even told her that I work for the NHS and really needed the car....”

Evans Halshaw 1 star review on 21st April 2021

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Posted 3 years ago

“What an appalling business, no wonder the Hemel Hempstead branch has closed. Made an enquiry on the chat yesterday about a car I was really interested in. Was promised a phone call back within an hour, no phone call so tried to phone. No response. I phoned this morning as they still hadn’t phoned. Was told they’d been taken over and they weren’t allowed to sell me a car, told to phone Bedford. Phoned Bedford who told me the car wasn’t on their stock list. 2 minutes later they phoned back to tell me it was. We tried to find a date next week for me to go over. I wanted Tuesday but the salesman said it was his day off so I agreed Wednesday. I asked what time? He said oh just phone in the morning! He then told me I had to pay a holding deposit and he would send me a link. I didn’t get the link so phoned back and he’d taken my email address down wrongly and he then sent me a link. I paid the deposit of £100. Ten minutes later he phoned to tell me that someone else had paid the deposit in the interim. 7 hours later and I still haven’t had the deposit back and I don’t have a chance of the car. If any one of the people had done their job properly I would have had opportunity to buy the car. As they didn’t and didn’t care either I won’t have a chance. If you get a choice don’t use this company under any circumstances.”

Helpful Report

Posted 4 years ago

“Turned up at the set time, all I got was ring the number on the entrance door. Phone the number might as well not bothered. Then asked the staff for help, wow waste of space, avoid this lot at your peril lots of other good dealers out there. Could not put zero”

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Posted 4 years ago

“Ordered 67 plate transit custom sunday gone, delivery for tuesday 2 days later. They rang monday to say they should have it ready if i wish to collect by wednesday as it requires mot, full valet and full machine polish. Annoying to wait extra day given advert said vehicle was ready to be driven away today (sunday) but hey ho, i made it clear i have litterally just recovered from covid as in last week and that cleanliness was of the highest importance and i was reassured it would be spotless. I also asked if the vehicle had any noticeable damage or scratches/rust etc- i was again assured it had a few minor scratches which would machine polish out and if any damage could not polish out, they had a bodyshop whom would sort damage out. Their advert/ sales pitch states it has had a full electrical/mechanical/ cosmetic check and it would be in tip top shape. So to my surprise.... i ring wednesday as ive heard nothing to be told there was a mix up and van had still not gone for its mot yet?? as it was at the bodyshop being fully machine polished. so i had no option but to wait. thursday comes and at near close of business i am rang to be told the van had failed its mot?? surprising given its supposedly had this top set of checks carried out as its just 3.7 years old? what was alarming was the failures: tyre cut exposing chords/ply rear brakes dangerously corroded/weakened battery insecure which could cause short circuit excessive handbrake movement minors: all brake pipes corroded on a less than 4 year old van with 70k miles? other rear tyre has a nail in front pads and discs corroded/scored/pitted but not weakened so now im annoyed to say the least and i am starting to distrust this dealerships so called work methods, so now i complain via email as im told it may be ready for friday if they can get parts ordered/ fitted in time, if not next week..... so then i get a call friday dinner to say its passed mot (mot still states theres a nail in the tyre at this point and all minors still exist) but the van will be ready for collection at 4pm as vehicle is at the valeters. ok all looking better so i agree to collection at 4pm. and then it all went wrong i turn up and as i arrive i can see from a mile away the rear quarter has been repainted poorly so im already in a mood so i start to look round to see a horrific list of poor repairs, dents, scratches, differnet colour door with filler marks, pitted paint,rust under door handles,rusty rear hinges,chipped windscreen, paint on the front seats/rear seats, cement stains on rear seats,under the passenger seat has been used as a rubbish bin, what looks like black mould on the sun visor, what looks like snot on the roof (my youngest sons words) a used biro pen in the rear door along with what looks like mud, they have simply tightened up the handbrake im assuming as the handbrake cover is flopping around and will not clip back into place- this is compounded by the dirt and rust thats visible as a result of cover not being in place. Seatbelt has been removed on drivers seat as its now been fitted back incorrectly, windscreen wipers do very little to clear windscreen yet it passed mot this way, inside of all windows are disgusting thick with grease and dirt ( i wiped just one part with a piece of white cloth and it came off black ). Rear of the van is a whole story to itself - litterally looks like someone drove through a muddy ford with rear doors open and flooded it. I mean seriously the list goes on and on.... whole van has been cleaned by freddy crueger or wolverine given the gouges to side windows,trims,panels. Only panels that have not been painted /dented or scratched is the bonnet. bumpers are completely dry/flaking in places. so i make my dissatisfaction abundently clear to be told by salesman van has been cleaned and machine polished, so i took my finger and wiped what he claimed to be in the paint - muck off the top of the damaged /scraped top of one of the sliding doors. At this point he says that it didnt have a full machine polish as he first claimed and said the onsite team have simply polished worst scratches that they could (but yet they left ones that could have came out) he then went on to say his manager tells him what they can spend on getting the vehicles ready ( imguessing it was the cost of a coffe or similar given the disgusting state) and that the online checks are based on age / mileage? so what evans halshaw hull are effectively saying is this.... if you buy a van thats 3.7 years old with 70k miles on it, it will be damaged all over, will have had plenty of poor repairs, it wont have been looked after, they wont repair it fully or properly, will have broken or ill fitted parts, paint on seats (as we all know this happens with age/miles) but what they will do is happily take your money, tell you everything will be checked and cleaned properly but then go on and do the exact opposite.. handover is meant to be done shortly and in a covid secure way, no gloves, no hand sanitiser, keys had ingrained dirt and i was passed a pen to sign actual paperwork which had not been cleaned etc everything should be online to minimise contact especially given id made it clear i had just recovered from covid 19 and still in fact have some now ongoing issues, so i had to get anti bac wipes to wipe vehicle down before i could drive it home, wear a mask all the way home and gloves as this thing is a breeding ground for germs. now van seems a little underpowered at the minute which im hoping is nothing as that would be the icing on a terrible cake, no apologies no discounts for such a poor vehicle nothing, but what i did get was a handover sheet which stated i was happy with every part of the vehicle and guarantees etc had been explained, so i quickly ensured i corrected all of this and took photos to prove so. now why did i take the van? because its on finance so its a hell of a lot of hassle to correct this, i have my own proper bodyshop/valeting facilities so i can rectify all issues and to be fair i wouldnt trust this dealership to put fuel in the van never mind correct all thats wrong. Ive already had my health put at risk by visiting these once, so sure as anything would rather stay clear. if i could post photos i would as i would seriously think twice before going here. I will be documenting all of this in one of my upcoming youtube series if anyone simply cannot believe a vehicle could be sold at this worrying time in such a terrible state. long story short, if you say youre going to do something then you should do it, what effectively happened was, they took the money (full retail value) then took a week to mot the van, change rear discs and pads and one tyre. Never ever again”

Evans Halshaw 1 star review on 28th March 2021

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Posted 4 years ago

Evans Halshaw is rated 2.3 based on 357 reviews