Evans Halshaw Reviews

Name: Evans Halshaw
Rating: 2.35

2.4 Rating 336 Reviews

33 %

of reviewers recommend Evans Halshaw

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2.4

Based on 336 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5

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Evans Halshaw 1 star review on 29th November 2024

Anonymous

Anonymous // 01/01/2019

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“Super experience from start to finish everything was explained in great detail by Shaun Black very very pleased with my car and service cheers jkw”

Helpful Report

Posted 1 year ago

“Purchase that has left me financially devestated. I Bought an Audi A1 in 2022, broke down within a few weeks of purchase, was fixed by them, repeated this process 3 times over a year - including one time when they kept it for nearly three months over christimas. Now their statutory responsiblities have expired they want nothing to do with the cars numerous and ongoing issues. Now I have a car I have only been able to actually drive for 7 months out of the 13 I have owned it and now requires £4,000 worth of repairs to be roadworthy - its been financially devestating and I am paying finance on a car I cannot afford to fix so I can actually drive it. As a single parent with two young children this has been unbelievably stressfull . Its the worst case scenario when buying a used car, and exactly the type of situation you go to a reputable car dealership to avoid. I felt I had done everything right choosing Evans and still cannot believe I am in this situation and I have no idea what to do next. Im sick with worry. I would encourage anyone not buy anything here without having it independently assesed by a mechanic, you cannot trust their word.”

Helpful Report

Posted 1 year ago

“Went to Evans Halshaw for a motability vehicle for my daughter only to be greeted by Gary who was adamant we were wrong in our research that and under 25 could drive a Mokka GS under the motability scheme. He said we were wrong as you can only drive a 120bhp vehicle. He even phoned Motability to be told he was wrong. Made us feel awkward and upset my daughter who has ASD and ADHD. How can the supposed expert not know this. Wasn’t even offered a drink. When will Dealerships get it into their heads that they are in a service industry and you are not doing the customer a favour but quite the opposite”

Helpful Report

Posted 1 year ago

“Customer service is totally poor from the merthyr branch that I'm taking it further as I paid just shy of £900 to find and fix a problem but less than a week later same issue was back don't use this buissness at all cost as they lie to you”

Helpful Report

Posted 1 year ago

“I was looking on Autotrader at BMW 1 series and found one i liked but it was borderline high in price and just happened to be advertised by Evans Halshaw. Asked if there was any way they could bring the car down to my local dealer as i just sold my car so can't travel 300 miles to look at a car i might not even buy in the first place, told me sure and come on this date and time which i did, car wasn't even there! was told to come back in two days so i did, went out to look at the car and was basically left to it, first thing i noticed was the interior being very mucky with rubbish in and they said they'd clean it "if" i bought the car but it still isn't how a car should be shown for sale considering its a BMW and almost £15,000...or so i thought! engine bay was mucky and clearly hadn't been serviced in ages and the idrive system shown the last service being over 12k miles ago. The final straw for me was when they told me the car had gone up by over £900 since i first phoned up about the car...and that the warranty had gone up as well so the car would of cost me over £1500 more all together, told them the car was already at the high end of the scale in price as most car value websites had the car over £2,000 cheaper than they listed it as! so i told them no your just being greedy and walked away, ended up finding a 1 series a week later with 10k less miles and a year newer for £13,995, its pretty clear to me now EH buy cars from private sellers on websites like Autotrader then throw a grand or more on top for profit and claim they offer cheapest price possible, when you can go on AT or Ebay and search the exact year and millage of the cars they're selling and you'll find ones way cheaper and no where near their price. So my warning is look elsewhere or else your paying more money just for their name on it and all these "checks" and "services" they do when they don't, especially when they told me the car had just been serviced yet the engine was covered in much and dust with no finger prints or update on idrive or paperwork...so a garage serviced it and didn't give any record of it even being done? right...”

Helpful Report

Posted 1 year ago

“Avoid at all costs! Bought a Fiesta for my sons 18th 7 months ago that has cost us in excess of £2,000 to bring up to a working and safe condition. Having only done 400 miles since purchasing this is clearly down to a car sold, not fit for purpose and a vehicle that should not have passed an MOT! Complaints raised at Altrincham Evans Halshaw have been met with complete rejection of any willingness to help in resolving the issues or make any contribution as apparently this is deemed as acceptable maintenance costs on a car that has done 67k miles. Now off to go legal, so anyone looking for a car don't go here!”

Helpful Report

Posted 1 year ago

“Sold my car to Evans Halshaw. What a great experience! They matched the valuation given on line and the money was in my account within 24 hours. Matt was the sales associate... what a nice guy. He explained everything clearly, was very easy to get on with and remained professional at all times.”

Helpful Report

Posted 1 year ago

“We collected our new car yesterday from Motherwell. Our sales executive was Eryk Gnylewicz. He was very helpful during the process of trade in and buying. When we collected the car he took us out to our car and was very pleasant and knowledgeable in explaining all the controls and answering any questions we had.”

Helpful Report

Posted 1 year ago

“Purchased a used car 65 plate from East Kilbride Branch back in September/2022 and had a broken spring within first couple of days! Now, you say thats just bad luck but the hastle i had trying to get re-imbursement at a cost of £502 cos the drop links were shot as well, was absolutely ridiculous to say the least! Told even though comes with 3 month FULL Warranty that because i purchased the so called Premium Guarantee this supersedes the garages own warranty! I paid £400 for this 2 year so called Premium Guarantee and NOT worth the paper its written on! Had to threaten to go to small claims court for re-imbursement b4 they paid up! 2 months later! Then 3 months later (first cold spell of weather) could not get started at all! Plenty of life in the battery but didnt want to know! I had a mobile mechanic come round and do a diagnostic and turns out it was a pre-heater module for the glow plugs had gone! No car for another 3 weeks as had to send down to south england to get one! Renault are on backlog for at least 2 months due to Brexit! After change of this part needed New glowplugs so tells me that Evans Halshaw certainly did NO service or checks other than possibly an oil change and filter! That in total apart from no car for 3 weeks cost me yet another £375 , as Surprise, Surprise that component is also not covered even in the Premium Guarantee! All in All get the car Sold, tack on a few Extras and then Wham, Bang , Thank you mam! Worst after Customer Care EVERRRRRRRR! Stay well away!”

Helpful Report

Posted 1 year ago

“Was looking for minus 10 stars but no available, what a shame, it would have shown my true feelings. Ordered a car on Motability, early July from Evans Halshaw, Vauxhall, York, was told I may have a wait. After over 6 months of no contact, not even a courtesy call or email, I contacted them via email asking for an update, this email was ignored. I phoned to ask to speak to someone about my order, the person dealing with it was with a customer, but he would return my call as soon as he was free, no return call. I waited 24 hours and phoned them back, explained I was chasing an update, was again told the person dealing with it was with a customer, and he would return my call as soon as he was free, I said that I was still waiting for yesterdays return call and was told that the person dealing with me was on his day of yesterday, even though yesterday he was with a customer. Again no return call. Phoned back, guess what, he was with a customer and would return my call. I made it clear that if I did not receive a call within 2 hours I would be cancelling my order. No return call, but gave them 4 hours, in order to be more than fair. I phoned back and asked to speak to someone who could deal with cancelling my order, you got it right, everyone was busy. But I was told by the person on the phone that they would deal with it straight away and cancel the order. Went to a dealer I had used before to order another car, found out my order had not been cancelled. The dealer attempted to contact Evans Halshaw York, he could not even get an answer. The dealer then contacted Motability, who tried to contact Evans Halshaw York, they could not get an answer to their call, so they cancelled the order. I selected a new car, told it would be ready in around 4 week, which is a bit different to over 6 months without a confirmed delivery date. Evans Halshaw have shown no customer service at all, shown that they do not really care about the customer, and it looks like they do not even care about sales. I was ignored and lied too, even prevented short term from ordering another car. I would advise anyone thinking of buying a new care, if you want stress free avoid Evans Halshaw.”

Helpful Report

Posted 1 year ago

“The experience of dealing with Evans Halshaw in Walsall was easy and stress free particularly the sale person Keith Cannings he was the epitome of excellent customer service he listened, advised and made the overall a very pleasant experience in purchasing our new vehicle thank you”

Helpful Report

Posted 1 year ago

“If you could score a zero then that would be a more accurate review score! Absolutely appalling customer service and management that blatantly lie. To ask a customer to leave you a five star review after giving terrible customer service is a real joke. Surely it’s up to the customer to decide how many stars you should give in a review? Avoid the stress and buy your vehicle elsewhere! For a main Vauxhall dealership it’s appalling. * UPDATE* As usual just a standard response to any complaint. Pendragon customer services response (automated response) If you want to take your complaint forward then you would need to do so independently outside of the company. The details for the ADR scheme below: National Conciliation Service PO Box 6562 Rugby CV21 9QP Email: contact@nationalconciliationservice.co.uk Save yourself any stress and by your car at another dealership.Nice to see they are putting fake reviews up to hide real customers experience.”

Helpful Report

Posted 1 year ago

“Jack Marston helped enormously with the collection of our new car, he explained everything about the car and we are very pleased.”

Helpful Report

Posted 1 year ago

“If you could score a zero then that would be a more accurate review score! Absolutely appalling customer service and management that blatantly lie. To ask a customer to leave you a five star review after giving terrible customer service is a real joke. Surely it’s up to the customer to decide how many stars you should give in a review? Avoid the stress and buy your vehicle elsewhere! For a main Vauxhall dealership it’s appalling. * UPDATE* As usual just a standard response to any complaint. Pendragon customer services response: If you want to take your complaint forward then you would need to do so independently outside of the company. The details for the ADR scheme below: National Conciliation Service PO Box 6562 Rugby CV21 9QP Email: contact@nationalconciliationservice.co.uk”

Helpful Report

Posted 1 year ago

“Bought a Landrover Discovery Sport from EH Cardiff. Fab car seamless sales process. Mr William Whip, the salesperson was excellent. Very knowledgeable, helpful and courteous. Well deserved 5 star rating. Thank you Will.”

Helpful Report

Posted 1 year ago

“Where do I even start with this place? It hard to believe I am about to talk about a FORD MAIN DEALER ! First of all I had to wait over a month for a courtesy car. On arrival I was told with attitude that there would be a charge for the courtesy car even though I was not informed of this beforehand. When I got in the courtesy car it was an embarrassment. The inside of it was filthy with some very questionable stains on the seats, There was no water in the screen wash (which I’m pretty sure is illegal) and there was literally just enough fuel to get home. I was told that my car needed several softwares updates and they would need my car for two days. When I came back two days later to pick my car up I was informed by service that the car was fixed. Whilst driving the car home I noticed more faults with the car (too many to list) but lets just say there was more wrong with the car than before it went in to ‘get fixed’ even though the bill was over £500 !! To add more insult to this, they had replaced a part on my car and left the old dirty part on my passenger seat and the inside of my car was filthy and full of dirt and oily hand prints everywhere. When I called them to report my car was still faulty, I was told that because I’m reporting a ‘new fault’ there will be a charge even though they had created the fault and the car was in worse condition than before it went in ! The senior service advisor I spoke to was not interested and could not care less. When I requested for service manger to call me back he responded ‘no point because he’ll only say the same as me’ ! I was eventually told TWO WEEKS later that my car needs to be rebooked in when they have the parts. Another two weeks went by and not a word from Evans Halshaw so I had to call them ! I was basically told that they had done everything they can with my car and take it somewhere else who can fix it ! Correct me if I’m mistaken but this is a Ford dealership and you’re saying you can’t fix my ford car !? So to sum up, after a bill of over £500 and weeks of lies and dealing with a bunch of amateurs, my car is worse now than before I took it to Evans Halshaw. I‘m now off to Blackpool zoo to get an orang-utan to work on my car because they’ll do a better job than these jokers. I will be telling everybody I know to never ever use Evans Halshaw !”

Helpful Report

Posted 1 year ago

“Just to say Mo Ellam is a very pleasant sales person and was most helpful”

Helpful Report

Posted 1 year ago

“Not happy getting not very nice voicemails and emails as the price for a car we were going to get was not the price we were quoted by the salesman and because we have cancelled it because we have told them we can’t afford it we are getting upsetting emails and calls well up yours evans halshaw”

Helpful Report

Posted 1 year ago

“The Evans Halshaw dealership in white rose way Doncaster is without doubt the best establishment I have ever taken my car to for a routine service or to correct / update software issues. The staff are very knowledgeable, friendly and extremely professional. Nothing is too much trouble for them.”

Helpful Report

Posted 2 years ago

“Altrincham Evans Halshaw went above and beyond what started off as a ropy start! I could not fault them now they have taken such time and effort to get my car set up as ford had updated the phone software so my car needed resetting ! Not an easy feet as ford had suggested for you to do it yourself ! After a frustrating start with another member of the team Stephen O’brien took over and couldn’t have been more helpful ! He took time to try the processes involved and when that didn’t work he took the car in and delved deeper to properly rectify the problem and even got the team to completely clean my vehicle when they were short staffed and very busy, which was a lovely surprise! So I can only praise them all for taking the time to help make my day ! Thank you all so so much it was really appreciated.”

Helpful Report

Posted 2 years ago

Evans Halshaw is rated 2.4 based on 336 reviews