EVERPRESENT Reviews

Name: EVERPRESENT
Address: 84 Needham Street. Suite 130, 84 Needham Street. Suite 130, Newton
Rating: 4.60

4.6 Rating 2,480 Reviews

89 %

of reviewers recommend EVERPRESENT

4.6

Based on 2,480 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I found the service to be overpriced and the associate assigned to my order to be consistently condescending. The order was returned to me incomplete and when I called to voice my concern all my calls went unreturned. I will never suggest that anyone use this company and would suggest that customers search elsewhere if they value their project and their money.”

Helpful Report

(MA - Northampton) - Posted 5 years ago

Hi Michael, We are sorry to hear about your recent experience, we have reached out to you privately to talk about your order details. All orders with EverPresent do come with a Quality Letter that explains any quality or issues we may encounter during our transfer process. We do hope to hear from you to offer some clarity regarding your letter. Thank you, EverPresent

Posted 5 years ago

“I would love to give a better review… However, this is based strictly on the amount of time it took to get my project. My finished DVD sat at a USPS facility near ever present from December 13 through December 20. It was supposed to be priority shipping and I was charged as such. Therefore, I did not get my project in time to give to my daughter for Christmas. The DVD itself is great, but the shipping definitely left something to be desired.”

Helpful Report

(Mail In) - Posted 5 years ago

“Really?”

Helpful Report

(MA - Newton Headquarters) - Posted 5 years ago

“Poor quality Not processed as promised in contract No good explanation for poor quality I would never use their services again”

Helpful Report

(MA - Shrewsbury) - Posted 5 years ago

Thanks for your note Donna, we are sorry that you experienced some quality issues with your audio reels. We did include a Quality Letter that mentions low recording quality and tape deterioration that were factors in your transfer. We are unable to fix those conditions as they were present in the original media. Please reach out to us directly if you have other tapes that may be in better condition and can achieve better results! Thank you. EverPresent

Posted 5 years ago

“Going into the process I knew that 70 year old 16mm film may have clarity issues. Yet I was surprised how poor the original films actually were. Going into the process the representative didn’t indicate it was a high risk procedure. Out of three reels only one was salvageable, and that was only about 5 minutes in length. Thus I am extremely disappointed at the results. I have other films but it’s hardly worth submitting them for processing.”

Helpful Report

(MA - Newton Headquarters) - Posted 5 years ago

Hello Joseph, Thanks for your feedback. Old film reels are very fragile & brittle and they are handled with very delicate care while in our care. We will reach out to you directly to see if can help with the other film reels by doing an assessment at our lab. Best The EverPresent Team

Posted 5 years ago

“they did not do what I asked. it was no better than I did at home. not worth the money”

Helpful Report

Posted 6 years ago

EVERPRESENT is rated 4.6 based on 2,480 reviews