EVERPRESENT Reviews

Name: EVERPRESENT
Address: 84 Needham Street. Suite 130, 84 Needham Street. Suite 130, Newton
Rating: 4.60

4.6 Rating 2,480 Reviews

89 %

of reviewers recommend EVERPRESENT

4.6

Based on 2,480 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great job!!”

Helpful Report

(NJ - Collingswood) - Posted 1 year ago

“One tape didn’t fully convert. We need to send it back for a redo. Please let me know how. Thank you”

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Posted 1 year ago

“My only complaint was that the store did not give me a receipt when I initially dropped off my vhs tapes. This made me uncomfortable because I had nothing to refer to when I first contacted you.”

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(ME - Portland) - Posted 1 year ago

“I have had a wonderful experience with Everpresent. One thing I did not understand was that the $40 additional purchase for one year access to your digital files was per tape. I thought it was per year, thus have lost some of the files. I think it needs to be more clear to the consumer that this fee is not a one time deal to preserve your memories. I thought if I paid it once, my tapes were protected for the year.”

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(MA - Newton Headquarters) - Posted 1 year ago

“Very good quality work. Very satisfied, would use their services again.”

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Posted 1 year ago

“Film transfer was timely and professional I had to call call a couple of times for payment information but other than that, a good place if you need film transfers.”

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(Mail In) - Posted 1 year ago

“Impressed with manner of providing terms and conditions of service. As technical support was needed, also impressed with Bradey’ s help in resolving a problem.”

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(Mail In) - Posted 1 year ago

“Wonderful service, for which I am grateful, but they are slightly over-priced.”

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(MA - Newton Headquarters) - Posted 1 year ago

“They sent me to a dropoff store which was out of business, and which they should have known, as it had been closed for some time. So after calling them from the parking lot of the closed store, I found my only option was to mail my tape to them. Just a hassle that seems like it could have been avoided. And their prices are high enough so one can only have them transfer the most important tapes.”

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(Mail In) - Posted 1 year ago

“Great work but a tad expensive.”

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(Mail In) - Posted 1 year ago

“Hi Jody, I had a rush order for my son's wedding ( pictures of him since birth). I was pleased that things were moving quickly. However, much to our shock & surprise, the wedding was called off. Since the pictures had been placed on a USB, I asked if 3 pictures of my son's fiance could be removed from the end of the video. I was told that they would try under the unusual circumstances. When I retrieved the USB, the pictures I asked to have removed, were still included much to my chagrin with no explanation.”

Helpful Report

(MA - Newton Headquarters) - Posted 1 year ago

“Everpresent reps were all wonderful and helpful. The project came out perfect for my needs. I did not give a 5star review simply because of the waiting period, which in all fairness, was communicated to me at the start. I was also concerned my materials might get lost in the transition from a drop off location, an art store, to Everpresent's lab.”

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(NY - Astoria/Queens) - Posted 1 year ago

“I recently had two mini cassette tapes and two regular cassette tapes digitized by Everpresent. I had them transcribed onto a thumb drive. The 30-year-old cassettes contained some precious personal and historically significant audio recordings I wished to preserve and archive. They did an excellent job! I was able to hear my long-since-departed mother and sister's voices with surprising clarity. I am now also able to finish a long overdue historical film archiving project by adding witness narration. My only issue with Everpresent (and the only reason I didn't give them a 5 Star rating) was their lack of communication on my digitizing project. I was somehow dropped off of their project tracking process. I would usevthem again and recommend them to anyone considering having their precious audio recordings digitized.”

Helpful Report

(Mail In) - Posted 1 year ago

“Was a bit less impressed with service this time around than previously. I dropped off my project in November, and didn't hear anything about status between 11/17 and 2/3 (which was just days after I wrote to ask for an update). It was ready on 2/9... the day i was having shoulder surgery, which left me unable to drive. I had to have my son pick it up for me when he was in town on March 20. The app was not working, and i had to follow up to get that fixed. I asked for an extension of the 60 days of access to the online archive given all of the above and was shocked to get a cold response that said, basically, no.”

Helpful Report

(MA - Newton Headquarters) - Posted 2 years ago

“I was very satisfied with the business and the product. They do take pains to handle every original with extreme care and attention, and are respectful in all interactions. I recommend them highly.”

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(MA - Newton Headquarters) - Posted 2 years ago

“project on time with good communication.”

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(MA - Natick) - Posted 2 years ago

“Overall, the digitized 35mm slides came out pretty good. There did seem to be a problem with some darker slides. On a home-quality flatbed scanner, I was able to get much brighter results for those dark slides. See attached scans - same photo, though one is reversed. Berkeley-009 is my scan, the other is the Everpresent scan. I thought of sending some back, but it would have taken more time than I had to separate out and somehow find a way to keep track of those slides that come from different boxes or carousels. The processing took longer than expected, and the progress reports were very vague.”

Helpful Report

(Mail In) - Posted 2 years ago

“I was very happy with the conversion of my old 8mm movies to digital format, but I could never get the online sharing function to work. Thanks for helping to preserve some precious memories.”

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(Mail In) - Posted 2 years ago

“One concern with EVERPRESENT was that after I expressed that I didn't need to pay to have my digitized films put on a memory stick -- I had my own, I ended up being charged (a lot of extra cost) to have this done. I only caught this error because the final price was way over what I was given as an estimate. I was able to correct this -- so thank goodness for that. Other than that, the rest went well.”

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(NY - Chelsea/NYC) - Posted 2 years ago

“When I contacted Everpresent I was told I could drop my tape to be digitized off at a store in South Burlington, VT, and I made an appointment to do so. But when I arrived I found the store had gone out of business some time ago, and there was nowhere to drop it off. I got back in contact with Everpresent, and found the only option was to mail them my tape. Once they had it, they did a good, and very prompt, job of transferring the material. But it would seem someone at Everpresent should have known their drop off point had gone out of business long ago, instead of directing me there.”

Helpful Report

(Mail In) - Posted 2 years ago

EVERPRESENT is rated 4.6 based on 2,480 reviews