EVERPRESENT Reviews

Name: EVERPRESENT
Address: 84 Needham Street. Suite 130, 84 Needham Street. Suite 130, Newton
Rating: 4.60

4.6 Rating 2,480 Reviews

89 %

of reviewers recommend EVERPRESENT

4.6

Based on 2,480 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Expensive for value Poor communication during processing and missed deadlines”

Helpful Report

(MA - Newton Headquarters) - Posted 5 years ago

“I’m feeling that the person who did my order was overwhelmed because of the Holiday season. The tapes were labeled and I thought pretty easy to put together. There is a section on the disc that is just black and muffled noises.(Camera on with lens cap on.) That should have been picked up in final inspection of the disc and removed. What I paid for this, I’m very disappointed. I just can’t recommend this company to my friends and family.”

Helpful Report

Posted 5 years ago

“It is very hard to change between videos. You can hardly see which one is highlighted. My elderly mother can’t even watch them because of this. I have a hard time myself. Disappointed”

Helpful Report

(Mail In) - Posted 5 years ago

Thanks for your feedback Maurine and we are very sorry to hear that you are not pleased with your project. We did try to reach out after your project was completed in January to ensure client satisfaction, but you were not available and we left a voicemail. It sounds like perhaps there are some technical issues we could help sort out so you and your mother are able to view the files more easily. Please expect a call in the next 24 hours so we can help identify the quality issue.

Posted 5 years ago

“It was a very simple job and your charge of $ 80 to convert two VHS tapes into DVD's was way too expensive. Thanks anyway.”

Helpful Report

(MA - Braintree) - Posted 5 years ago

“I have done at least five projects starting with Play it again when in the electronic industrial yard until last November at Everpresent. Four were great , last one I ended up withdrawing from Everpresent. Check with your Newton staff for the reason why. I ended up with a snap drive which provided five files all of which appear to be the same.”

Helpful Report

(MA - Newton Headquarters) - Posted 6 years ago

“My review would not be a good one. I was first quoted one price, shipped the material that they said I would have back in time for Christmas, needless to say The price I was quoted and the price I paid was almost doubled. I did not get the items for Christmas rather February. They did not make any suggestions as in regards to music to personalize it.”

Helpful Report

(Mail In) - Posted 6 years ago

“I wish that, before 2 cd’s and one thumb drive were recorded, that someone would have called me to tell me how poor the quality of what was on my cassette I paid $70.00 and NOTHING is worth listening to”

Helpful Report

(MA - Newton Headquarters) - Posted 6 years ago

William, thank your for your note. We were disappointed with this recording as well. With your order, we included a Quality Letter letting you know that about these issues. Unfortunately the original audio recording was quite poor - and was then compounded by level-five deterioration. To get what we got out of this footage took a significant effort by our team, including complimentary digital restoration to get even the faint recording we managed. We are very sorry that you were disappointed, but please know that in these situations we do everything possible to recover the footage, and always include the Quality Letter so you know what to expect when you get home with your digital items. We thank you for your business and assure you that we did everything possible for these recordings.

Posted 6 years ago

“I had a very frustrating experience. I submitted photos for a montage, and gave my approval for a first draft, well in advance of my needing the montage. They never got back to me so I finally called and they said "oops!" Then they sent me an unacceptable first draft (which, when I pointed out the errors, they agreed was not OK)- they sent a second draft and I had a few edits and they said they would charge me because I hadn't made those changes on the first draft. That was because they made the changes I wanted to edit AFTER the first draft. In the end, they agreed not to charge me, but the whole experience was unpleasant.”

Helpful Report

(HQ - Viewing Station) - Posted 6 years ago

“I have had trouble with accessing the music from the get-go. My password works on occasion and the download has never worked. It has been pretty frustrating.”

Helpful Report

(MA - Newton Headquarters) - Posted 6 years ago

“The quality of the images seemed poorer than add expected”

Helpful Report

(Mail In) - Posted 6 years ago

“The quality of the slide conversion was fine. However their Project Manager and I had agreed on a numbering system for the slides so that I could easily refile them. (I had thousands of slides). They then proceeded to not use the numbering system mixing slides from different time periods in large batches. They volunteered to "fix" the problem but at additional cost to me. I turned this offer down. It was unlikely that they could have fixed the problem since some of the original slides had been jumbled. I had to sort and numbered each digital slide. I also believe that some slides were lost. I have many more negatives and photos to digitize but I will be using a different firm.”

Helpful Report

(Mail In) - Posted 6 years ago

Roger, this is Eric, the owner at EverPresent. I'm more than disappointed to hear about your experience. I'll be looking into this personally and will be reaching out to you shortly.

Posted 6 years ago

“Their ability to put professionally done videos on CDs was excellent. Several of my home videos, however, transferred poorly to CDs. They shipped the completed job to me without without informing me of the problems with several of the tapes. I do not recall receiving a letter with my order. Please forward me a copy. Thank you”

Helpful Report

(MA - Newton Headquarters) - Posted 6 years ago

EVERPRESENT is rated 4.6 based on 2,480 reviews